Experienced Technical Writer and Support Executive with CCNA
*Customer Service, User's Manual, Functional Specifications, White Papers, Technical Documentation*
I am a Network Associate,Technical writer and Technical Support executive with 6+ years of experience in Information Technology with hands on experience working for Fortune 100 customers such as Cisco, Unitech, Vodaphone, MTN, Toyota, Maruti etc to name a few.
I specialise in analysing, planning, and executing documentation tasks for products and software applications by way of creating different types of user-friendly documentation.
I also have an extensive knowledge of Information technology Infrastructure Library (ITIL), Cisco Device Testing and implementation with Cisco Certified Network Associate (CCNA) certified Hands on Experience on Implementation and configuration of the CUCM servers, setting up the IP telephony, Voice gateways, Inter - Cluster calling, Gatekeeper installation and configuration, Tandberg VC & IPCC configuration for IVR, Worked closely with client team and external service providers (GSM and CDMA operators) in various Projects
In addition to the above, I am a highly motivated self-starter who enjoys intrinsic job challenges and works well unsupervised with a team player attitude.