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Online Community Management Upwork freelancers typically receive a client rating of 4.64.

Last updated: October 1, 2015
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Ioannis Gkourtzounis

Ioannis Gkourtzounis

Web designer, specialized in WordPress and Private Social Networks

Greece - Tests: 2 - Portfolio: 13

I am a Web designer and I specialize in • WordPress websites • WordPress performance optimization • Private Social Networks for any company If you want to see my work you can check my last projects: I have 5+ years of experience in creating with WordPress, including: • finding the appropriate domain names and successfully registering the nameservers • configuring WHM on Virtual Private Servers in order to activate cPanel for individual domains • manually installing, configuring and customizing the latest version of WordPress on the web server • installing various premium themes from the most popular theme marketplaces (elegantthemes, themeforest, templatemonster) • installing essential plugins for enhancing backup, security, SEO, social, eCommerce features • building Amazon affiliate websites using WordPress and other premium plugins • creating Facebook, Twitter and LinkedIn profile pages for social SEO boosting I have been creating custom social networks like Facebook using premium PHP software. These social networks can fit the prospects for any company that wants to create closed or opened online communities for their customers.

$20.00 /hr
0 hours

Veronica Zapata

Veronica Zapata

Digital marketing and translator


Recently got Bachelor's Degree on Communication and Media Studies in University Catolica Andres Bello in Caracas, Venezuela. I'm currently working in a marketing department as digital marketing analyst. But previous to this job, I worked as a web content writer, consultant internship at Pizzolante and production assistant at a famous radio show in my country.

$28.00 /hr
0 hours

Charlene B

Charlene B Agency Contractor

Operations manager and Customer service expert

Philippines - Tests: 3

To find a work where I can apply my skills and proficiency. While at home and attending to my family. I have been in the business for more than 5 years. As an executive assistant to a collections agent and I have worked my way through customer care and technical support. Management has been the highlight of my career. I take pride in motivating people and helping customers. This is why I take every job seriously and provide the best assistance that I can.

Groups: Pro Customer Service

Associated with: TRISIS Contact Solutions

100% Job Success
$12.22 /hr
4,092 hours

Vernelie diane B.

Vernelie diane B. Agency Contractor

Facebook Specialist & Virtual Assistant

Philippines - Tests: 5 - Portfolio: 1

Let me dazzle you, and your clients. If you need to make a professional impression everytime, well, you need me. Specializing in Facebook Advertising, I can assist you with ad set up, publishing, managing multiple campaigns, AB/ Testing and more. When it comes to community management and online reputation, I'm your gal. When you need images or videos done, I'll take care of that. Emails? Simple. Social media posts? No problem. I know Hootsuite like the back of my hand. I'm a dab hand with MS Office - Word, Excel and whatnot--I'm on the job. Take your time back, I've got you covered. I have 2 years experience with virtual assistance. Here are some of the applications I can use: Project Management: Teamwork PM, Asana, Trello Email: Sendgrid, MailChimp, Get Response, AWeber Social: Facebook, Twitter, Google+, LinkedIn, Pinterest, Hootsuite Support: My Live Chat, Freshdesk, Zendesk Image: Photoshop & Canva Others: Slack, Google Drive, Dropbox, Skype, MS Office

Associated with: USource

$7.30 /hr
136 hours

Ben Wilson

Games Journalist / Forum Moderator

United Kingdom - Tests: 8

I am looking for longterm, part time work, ideally in a content moderation role. I enjoy interacting in online communities and am able to put personal feelings aside when needed to settle arguments between members. I have forum moderation experience with, as well as on forums on my own, and have run the shoutbox website SayBox since 2003. Currently I work as a freelance games journalist for Jay Is Games, reviewing and writing strategy guides for casual games. I am open to similar work. Offline, my past work experience includes customer service and shop management. I ran a seasonal charity shop for 3 years and duties included everything from training volunteers and banking daily takings, to manning the til myself where other staff were unavailable. Outside of work, I enjoy programming, soccer, and videogames. Longterm injuries have gradually limited my sports participation, and for this reason I spend a lot of time online. I am available for work at any hour and will happily take on shifts at times many people won't consider.

100% Job Success
$10.56 /hr
1,991 hours

Eva P.

Eva P.

Digital & Social Media Marketing

Bulgaria - Tests: 4 - Portfolio: 4

I am a specialist in Product development, Event Management, PR, Online marketing and Social media. I have more than 6 years of experience in marketing, online marketing and social media marketing. In the past year I am mainly working with startups developing marketing strategies and business strategies on different products mainly mobile development. Top skills: Organized, Team oriented, Interpersonal and Communication Skills; Outgoing and optimistic; Multitasking skills; Presentation and Project Management Skills; Dynamic; Basic experience with HTML; Expert knowledge in organizing social media campaigns; Community Management skills; Advanced knowledge in Online Advertising; Advanced CRM knowledge; Expert knowledge in Brand Management; PR skills I am seeking opportunities in creating marketing strategies on different products, market research, online marketing management (Facebook, Twitter and Google primarily), copywriting, writing press releases and media monitoring, and creating business plans and strategies.

$8.90 /hr
0 hours

Benoit Ghio

Benoit Ghio

Webmaster / Community Management / IT Administrator

France - Tests: 4 - Portfolio: 3

I started my career in IT as a network administrator for 1 year in an aluminum production company. This work allowed me to get many skills in the servers domain and IT support. Then, i worked for an event digital agency in the web domain during 5 years allowing me to get skill in the Web domains and social media strategy.

$20.00 /hr
17 hours

Anja S.

Anja S.

High Responsibility Client Relationship & Operations Manager

Germany - Tests: 1 - Portfolio: 2

Email Support Social Customer Support Customer Service & Operations Manager/Director Setting up customer service and operations procedures from scratch, for starting or growing businesses Delighting high-touch customers Problem solving in a way that serves both the customer as well as the business Efficiency Forward thinking I am a Customer Service & Operations Management Consultant and Coach. I either coach/advise online entrepreneurs on how to set up their customer workflows, or I do it for them. SPECIALTY: working with businesses whose customers may require more time and attention than usual. PERFECT FIT: for e.g. high-class coaches, medical intuitives or psychics. Often their customers contact them with really delicate issues and need special attention and care, so that they really feel heard and cared for. MY PASSION: dealing with human beings and being of service, as well as setting up systems and implementing efficient procedures. EXPERIENCE: I have have 20 years experience in Customer Service and Operations Management in high fashion brands in the corporate world as well as small online businesses. I see my job as a kind, caring, gate keeper, who makes your customers feel good while you get to do your creative work without worrying about emails piling up in your inbox. As a business owner I understand how important the relationships with our customers are, and it is my goal to help you grow your business by establishing and maintaining exceptional relationships with your customers, so they'll never want to leave you! VALUES: As a German (with 17 years experience abroad) I still value accuracy, reliability, quality, eye for detail and efficiency, and I am highly confidential. PROFESSIONALISM: I do not take customer complaints personally, and know how to apologize profusely, whether it was my mistake or not. I will always put the relationship between the business and the customer - as well as the reputation of the business - first. I am used to handling big egos or difficult personalities and turning complainers into life long customers. WHAT MY CLIENTS VALUE MOST ABOUT ME is that I am resourceful and forward thinking and will never come to you with problems that you then have to *think about*, but only with solutions, which you just have to say Yes to. They love that they can 1000% rely on me and relax in the knowledge that I will run their business while they are on vacation, or in bed with the flu, in the middle of a launch... My goal is to make your business operations and customer service effortless for you, so you do not have to think about this part of your business. I usually get hired because of my expertise and the fact that I know more about small business operations than my clients, love dealing with numbers more than them, and often have more patience for their customers than them :) TECHNICAL SKILLS: MS Excel, MS Word, SAP, Mailchimp, WP Member, Wishlist Member, WP Affiliate, Acuity Scheduling, Online forms, etc. LANGUAGES: My working languages are English and German and I am on UTC/GMT+1 - Central European Time, residing in Berlin, Germany . (New York +6, Sydney -10) I am interested in long term relationships, where I can be part of growing the business. But I am also available for short term assignments.

$50.00 /hr
0 hours

James Dickerson

James Dickerson

Growth Marketing Expert - Customer Acquisition, Facebook Advertising

United States - Tests: 1 - Portfolio: 2

I'm James Dickerson, an expert in growth and customer acquisition, with a specialty in Facebook & social advertising. My company, Crush Campaigns ( works with venture backed technology companies to well known Fortune 1000 brands. Our team manages hundreds of thousands of dollars in ad spend and takes an iterative process to discover ROI positive customer acquisition channels that result in dramatic business growth. I have a diverse background as an entrepreneur, having launched a mobile application that reached 50,000 downloads, completed one of the top startup acclerator programs in the country, and as a venture investor at a $200 million dollar fund. Here are the types of companies we work with: *Budgets of $10,000+ per month in advertising spend -You currently spend money on advertising, but are looking for more effective ways to capture leads and win new business. -You have an innovative product that makes a difference. -You're aggresive about growth and don't want to work with standard freelancers, consultants, or low cost agencies. In short, you're looking for the best.

$125.00 /hr
0 hours