Get Your Online Help Project Started Today!

Hire an online help consultant today to set up helpdesk, tech support and other support systems. These experienced service professionals can provide technical support for your customers, set up question and answer (Q&A) boards, manage support forums and answer questions in real time using live chat software.

Online help refers to any procedural, topic oriented, reference or support information provided over the Internet to help people use software, products or services. Online help may be implemented statically through Q&A forums, frequently asked question (FAQ) boards, or by using help authoring tools that provide troubleshooting databases or context-sensitive help to users. On Upwork, the world’s largest online workplace, you’ll find online help freelancers who can help businesses and professionals around the world offer quality support and customer service.

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Online Help Job Cost Overview

Typical total cost of Upwork Online Help projects based on completed and fixed-price jobs.

Upwork Online Help Jobs Completed Quarterly

On average, 16 Online Help projects are completed every quarter on Upwork.


Time to Complete Upwork Online Help Jobs

Time needed to complete a Online Help project on Upwork.

Average Online Help Freelancer Feedback Score

Online Help Upwork freelancers typically receive a client rating of 4.70.

Last updated: October 1, 2015

Popular Online Help Searches

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Alexander Lor

Alexander Lor

Moodle Consultant and Instructional Designer

Australia - Tests: 3

Over the last four years, I have worked on a wide range of elearning projects as an instructional designer, online course developer and Learning Management System administrator. I currently implement, develop and maintain Moodle LMS systems for educational institutes in Australia. This ranges from small tasks such as plugin installations, site configurations to larger tasks such as course backups and website integration. For elearning course development I use Adobe Captivate, Articulate Storyline and Camtasia. I also have some experience in the following areas: LMS site setup and customisation, SugarCRM, Survey Monkey, Joomla website development, PDF/Word conversion, Data entry, Vettrak, Articulate Storyline, Adobe Captivate, Microsoft Office packages, Adobe software packages, Audio/Video recording, Screencasting, Tumult HYPE, Video/DVD conversions, social media marketing, Youtube transcription/closed captions development, change management implementation, Wimba authoring, Apple Mobile device management, LLN course development. I’m available for projects in the following areas... - Instructional design consultation - Online course development - Moodle setup and administration - Website development - Moodle Administrative support - Technical/support documentation

$55.56 /hr
0 hours

Cecilia P.

Cecilia P.

Musician, songwriter, arranger, translator


Hi! I'm an italian musician, arranger, songwriter and experienced music teacher with Classical Piano Conservatory Degree and Master Degree in Music Business, and also an artistic assistant and secretary with good experience as a translator and interpreter (english and italian). Plus, I work as a lyricist both in english and italian and as a backvocalist. Here's what i could do for you: 1) work as a session musician (I am a keyboardist, pianist and backvocalist) 2) help with arranging your music 3) transcribe music 4) help with your label, with planning an event or a concert 5) translate something for you: English to Italian and Italian to English. I'm quite flexible and a fast learner! Let's work together!

$20.00 /hr
6 hours

Angel T.

Angel T.

Junior Web Developer and Designer / Internet researcher / Game tester

Macedonia - Tests: 3 - Portfolio: 4

Hello everyone. I'm web developer and designer with junior experience. I'm also data-entry specialist with decent e-commerce experience. My skills: - HTML - CSS - JavaScript - jQuery - PHP - Wordpress/WooCommerce Graphic design skills: - Logo/Banner design - Business cards - Brochure design I'm a passionate gamer, so testing your games would be my pleasure. I prefer to work both, part and full time. Thank you.

97% Job Success
$7.78 /hr
214 hours

Aidyl Rose Saulo

Aidyl Rose Saulo

Experienced Customer Service Representative/ Online ESL Teacher

Philippines - Tests: 2

• Good communicator • Proficient in MS Office Applications and Internet Operation • Result oriented, organized and requires minimal supervision • Adept in building good rapport with company management and customers • Flexible and learns fast in acquiring skills necessary for the job • Punctual • Delivers business strategies while developing a motivated and high performing team

100% Job Success
$6.00 /hr
1,977 hours

Bernadette Mckoy

Bernadette Mckoy


Belize - Tests: 2

Working over 11 years in the administrative pool, I am well experienced and qualified in administrative duties. I have excellent typing skills. My aim is always to offer professional service. I am willing to put in as much hours as needed to get my job done. I am internet capable,and familiar with softwares like: Microsoft Word, Excel, Publisher, Coreldraw, Adobe Photoshop, Pagemaker etc... Hire me, you will have no regrets.

95% Job Success
$3.33 /hr
137 hours

Therese Hagerberg

Therese Hagerberg

Virtual Assistant, experienced customer support & Data Entry

United Kingdom - Tests: 2

A proactive, focused and committed professional, with extensive expertise gained within the administrative sector. I am a competent, polished and diligent employee with great customer service and management experience. My devotion and administration working knowledge along with a professional manner and organizational skills makes me also a terrific team worker. An accomplished time manager, organiser and change manager, capable of conceptualising, introducing and integrating innovative strategies, to maximise performance and quality standards to ensure the ongoing provision of the highest standards of customer care. A well presented, confident and articulate communicator and negotiator at all levels, who commands respect and credibility through the projection of a professional image.

$8.00 /hr
67 hours

Jelena Tomic

Jelena Tomic

Data entry, web research upworker and online fitness-coach

Serbia - Tests: 1

I want to find a data entry, web research job. I am new to Upwork so I have no experience, however, I'm honest and I'm willing to learn and get experience Also, I have expirience as online fitness coach (making training plan, nutrutuion plan and advices about fitness to the clients by iternet (skype,e-mail,social-networks), so I want to find some similar job too.

$3.33 /hr
0 hours

Mike B.

Mike B. Agency Contractor

Website Design & Development

Canada - Portfolio: 1

TTG Design Upwork profile: Feedback and reviews: Our services are perfect for small business people such as Photographers, Trainers, Consultants, Lawyers, Personal Services and etc. TTG Design (since 2000) design and develop over 500 websites annually, with happy and returning clients also we aim to double the number of websites we build a year. TTG Design is full of surprises of discounts, special offers and etc., for the clients who stay with us.

Associated with: TTGDesign

$23.33 /hr
0 hours