Get Your Online Help Project Started Today!

Hire an online help consultant today to set up helpdesk, tech support and other support systems. These experienced service professionals can provide technical support for your customers, set up question and answer (Q&A) boards, manage support forums and answer questions in real time using live chat software.

Online help refers to any procedural, topic oriented, reference or support information provided over the Internet to help people use software, products or services. Online help may be implemented statically through Q&A forums, frequently asked question (FAQ) boards, or by using help authoring tools that provide troubleshooting databases or context-sensitive help to users. On Upwork, the world’s largest online workplace, you’ll find online help freelancers who can help businesses and professionals around the world offer quality support and customer service.

Browse Online Help job posts for project examples or post your job on Upwork for free!

Online Help Job Cost Overview

Typical total cost of Upwork Online Help projects based on completed and fixed-price jobs.

Upwork Online Help Jobs Completed Quarterly

On average, 32 Online Help projects are completed every quarter on Upwork.

32

Time to Complete Upwork Online Help Jobs

Time needed to complete a Online Help project on Upwork.

Average Online Help Freelancer Feedback Score

Online Help Upwork freelancers typically receive a client rating of 4.69.

4.69
Last updated: August 1, 2015

Popular Online Help Searches

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  1. Timothy Murimi

    Timothy Murimi

    Expert in Mathematics and Statistics

    Kenya - Tests: 4

    A mathematics genius and professional with a high proficiency in mathematics and statistical knowledge. Possess excellent analytic and communication skills and produces excellent work. Highly trustworthy, discreet and ethical. Have a Bachelors Degree in Actuarial Science and a postgraduate in Statistics. 1 years experience as a freelance of Mathematics Statistics.

    $12.00 /hr
    0 hours
    5.00
  2. Ricky P.

    Ricky P.

    Client Relations Manager / Technical Consultant

    Philippines - Tests: 8 - Portfolio: 3

    To strive for excellence and help company realize and reach it’s extreme growth potential at its finest. Of more than 12 years of experience in the business processing outsource and administrative support which makes me a wizard in this business! I have established track record of helping companies yield more businesses and diversify it’s way of doing business! I give you satisfying results, NOT reasons. Hiring me will surely be the next great leap that your company will take!

    Groups: Pro Customer Service

    $15.00 /hr
    9,761 hours
    4.99
  3. ATTA UL MUSAWAR

    ATTA UL MUSAWAR

    Expert in Bootstrap, Wordpress, Magento, PHP

    Pakistan - Tests: 7 - Portfolio: 8

    My core Skills are: HTML5, CSS3, PHP & Mysql, Wordpress, Magento, Bootstrap, Commerce Sites/Sores, Paypal Payment Gateway, OpenCart. I can develop any type of website in Just a Weak or a Day. *NOW 40+ HRS/Week* Reasons to hire me: * I have great communication skills (unlike most really talented developers) * I am available at least 8 hours of daytime (whatever your timezone is) * I've been developing for 5 years. There is virtually nothing I can't do. * I work multiple times faster than most developers on oDesk (I've checked), which makes me actually a money saver, even with my rate. Generally I make your life easy.

    $12.00 /hr
    347 hours
    4.88
  4. Karen L.

    Karen L.

    IT Specialist/Administrative Support

    United States - Tests: 1

    Karen is an independent contractor with over 10 years experience in Web Development and experience in providing customer support in the areas of email support, phone support, solving technical, web, registration, refunds, cancellation, password resets, etc. issues. Karen has been an independent contractor with over 5 years experience as a freelancer writing articles, blog post, Interview/Resume documents, IT documentations, EBooks, editing documents, and transcribing audio to a written document. Specialties: • Web Development • Wed Development Support • Information Technology Support • Software Support • Online Support • Online Research

    $13.00 /hr
    20 hours
    4.63
  5. Vickie Lee

    Vickie Lee

    Executive Virtual Assistant

    United States - Tests: 10 - Portfolio: 9

    Throughout my career, I have maintained the highest performance standards within a diverse range of administrative functions, which is clearly illustrated by my past successes. As Executive Assistant/Office Manager to the President and Vice President of Liberty Capital Investment Corp. I streamlined operations and reduced costs by consolidating operations and negotiating competitive rates with service providers. Additionally, while serving as an Assistant to the Compliance Officer I facilitated the implementation of a new filing system to be able to track all records and stay in compliance with City, County, State and Federal laws and regulations. I would like to continue doing this working from home. Further qualifications I offer include the following: Recruiter for staffing agency and direct company recruitment. Successful track record supporting the efforts of executive-level staff, including CFO's, presidents, owners and senior partners as their Executive Assistant/Office Manager. Managed the LTA and HOME programs. Strong background in all aspects of office management, from scheduling meetings and coordinating travel to overseeing budget. Exceptional Proofreading and editing skills. Accounting/bookkeeping.. Marketing and graphic design skills. Demonstrated capacity to develop and maintain comprehensive administrative processes that improve the efficiency of day-to-day operations. With excellent organizational and communications skills, an outstanding work ethic and the ability to work well in both team oriented and self directed environments. I am positioned to exceed your expectations.

    $16.67 /hr
    1,005 hours
    5.00
  6. Maria concepcion M.

    Maria concepcion M.

    Ecommerce Virtual Assistant / Customer Service Pro 5,000+ Odesk Hours

    Philippines - Tests: 2 - Portfolio: 9

    To be able to perform quality works with over 8 years experience in Ecommerce, Customer Service, Social Media Marketing, Data Mining, Research and Office Management using web tools such as Channel Advisor and Zendesk. I fully guarantee accurate, competitive and fast turnover for each and every project I am fortunate to work on.

    $4.44 /hr
    10,869 hours
    4.63
  7. Umaima I.

    Umaima I.

    Customer Service Certified | Team Leader/ Customer Service

    Pakistan - Tests: 3 - Portfolio: 1

    Over 6+ years of Customer Service Representative / Team Lead in Telecommunication Company (UFONE - GSM). I have an extensive experience working in a Customer Service industry. I have proven ability to determine answers and solutions quickly and to handle complaints effectively. I am energetic, results-driven customer service professional with more than 6 years working experience and a track record of working well without supervision. I have a comprehensive knowledge of administrative and clerical procedures and systems such as word processing, managing files and records.

    $13.33 /hr
    1,341 hours
    5.00
  8. Camille Villegas

    Camille Villegas

    Expert in Customer Service with Sales and technical Experience

    Philippines - Tests: 4

    For almost 5 years now I have been a customer service representative for 3 different big BPO companies. I have catered services for Customer care,billing and technical areas of the service which made me master and gained such skills such as excellent verbal and written skills,multitasking,computer and internet literate,technical knowledge,data entry,research and I am looking for new opportunities to work and contribute my skills. I also have experienced member services assistance online where I have processed and ship orders and fashion assistance as well

    $6.00 /hr
    987 hours
    5.00
  9. Diana C.

    Diana C.

    Sales,CSR,TSR,Appointment Setting,Virtual Assistant!

    Philippines - Tests: 7

    I'm flexible in terms of work hours and need less supervision. Had established a great work etiquette from 11 years of experience working in various companies based in the Philippines. Gained a good relationship with previous clients I've worked with as an appointment setter and virtual assistant. I'm straight forward, open and love to share ideas, I'm not just working but I'm giving my heart in everything I do. I consider myself not the best but a good one, on that way I still have a room for growth and improvements.

    $10.00 /hr
    46 hours
    5.00