Get Your Online Help Project Started Today!

Hire an online help consultant today to set up helpdesk, tech support and other support systems. These experienced service professionals can provide technical support for your customers, set up question and answer (Q&A) boards, manage support forums and answer questions in real time using live chat software.

Online help refers to any procedural, topic oriented, reference or support information provided over the Internet to help people use software, products or services. Online help may be implemented statically through Q&A forums, frequently asked question (FAQ) boards, or by using help authoring tools that provide troubleshooting databases or context-sensitive help to users. On Upwork, the world’s largest online workplace, you’ll find online help freelancers who can help businesses and professionals around the world offer quality support and customer service.

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Online Help Job Cost Overview

Typical total cost of Upwork Online Help projects based on completed and fixed-price jobs.

Upwork Online Help Jobs Completed Quarterly

On average, 16 Online Help projects are completed every quarter on Upwork.


Time to Complete Upwork Online Help Jobs

Time needed to complete a Online Help project on Upwork.

Average Online Help Freelancer Feedback Score

Online Help Upwork freelancers typically receive a client rating of 4.70.

Last updated: October 1, 2015

Popular Online Help Searches

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Ricky P.

Ricky P.

Client Relations Manager / Technical Consultant

Philippines - Tests: 8 - Portfolio: 3

To strive for excellence and help company realize and reach it’s extreme growth potential at its finest. Of more than 12 years of experience in the business processing outsource and administrative support which makes me a wizard in this business! I have established track record of helping companies yield more businesses and diversify it’s way of doing business! I give you satisfying results, NOT reasons. Hiring me will surely be the next great leap that your company will take!

Groups: Pro Customer Service

100% Job Success
$15.00 /hr
10,063 hours



PHP, Magento, Wordpress

Pakistan - Tests: 7 - Portfolio: 8

My core Skills are: HTML5, CSS3, PHP & Mysql, Wordpress, Magento, Bootstrap, E-Commerce Sites/Sores, Paypal Payment Gateway, OpenCart. I can develop any type of website in Just a Weak or a Day. *NOW 40+ HRS/Week* Reasons to hire me: * I have great communication skills (unlike most really talented developers) * I am available at least 8 hours of daytime (whatever your timezone is) * I've been developing for 5 years. There is virtually nothing I can't do. * I work multiple times faster than most developers on oDesk (I've checked), which makes me actually a money saver, even with my rate. Generally I make your life easy.

100% Job Success
$12.00 /hr
368 hours

Diana C.

Diana C.

Sales,CSR,TSR,Appointment Setting,Virtual Assistant!

Philippines - Tests: 7

I'm flexible in terms of work hours and need less supervision. Had established a great work etiquette from 11 years of experience working in various companies based in the Philippines. Gained a good relationship with previous clients I've worked with as an appointment setter and virtual assistant. I'm straight forward, open and love to share ideas, I'm not just working but I'm giving my heart in everything I do. I consider myself not the best but a good one, on that way I still have a room for growth and improvements.

$10.00 /hr
46 hours

Camille Villegas

Camille Villegas

Expert in Customer Service with Sales and technical Experience

Philippines - Tests: 4

For almost 5 years now I have been a customer service representative for 3 different big BPO companies. I have catered services for Customer care,billing and technical areas of the service which made me master and gained such skills such as excellent verbal and written skills,multitasking,computer and internet literate,technical knowledge,data entry,research and I am looking for new opportunities to work and contribute my skills. I also have experienced member services assistance online where I have processed and ship orders and fashion assistance as well

$6.00 /hr
1,087 hours

Karen L.

Karen L.

IT Specialist/Administrative Support

United States - Tests: 1

Karen is an independent contractor with over 10 years experience in Web Development and experience in providing customer support in the areas of email support, phone support, solving technical, web, registration, refunds, cancellation, password resets, etc. issues. Karen has been an independent contractor with over 5 years experience as a freelancer writing articles, blog post, Interview/Resume documents, IT documentations, EBooks, editing documents, and transcribing audio to a written document. Specialties: • Web Development • Wed Development Support • Information Technology Support • Software Support • Online Support • Online Research

$13.00 /hr
20 hours

Umaima I.

Umaima I.

Customer Service Certified | Team Leader/ Customer Service

Pakistan - Tests: 3 - Portfolio: 1

Over 6+ years of Customer Service Representative / Team Lead in Telecommunication Company (UFONE - GSM). I have an extensive experience working in a Customer Service industry. I have proven ability to determine answers and solutions quickly and to handle complaints effectively. I am energetic, results-driven customer service professional with more than 6 years working experience and a track record of working well without supervision. I have a comprehensive knowledge of administrative and clerical procedures and systems such as word processing, managing files and records.

$13.33 /hr
1,382 hours

Narender S.

Narender S.

Graphic Designer, 2D Animator, Photo Retouching Artist

India - Tests: 6 - Portfolio: 13

I am a certified Graphics Designer/Logo Specialist on oDesk.I am an expert in Adobe CS 6, Illustrator, Photoshp, Flash, AE etc. My valuable clients have always appreciated my work and ranked it top-quality and very professional. You can review my oDesk profile and see what my clients say about me.

71% Job Success
$22.00 /hr
50 hours

Balamani S

Balamani S

Quickbooks Online/Reconciliation/Payroll

India - Tests: 4 - Portfolio: 7

I am a full-time freelancer having 6 years experience in Online/Offline Bookkeeping, Payroll Process and Virtual Assistance jobs. (Working Experience in BPO company) I would like to do the challenging tasks where I can use and update my skills and knowledge. Resourceful, creative problem-solver with proven aptitude to analyze and translate complex customer requirements. Motivated achiever who exceeds goals, has been promoted regularly, earned highest customer satisfaction rating while working with US clients, and has garnered numerous awards.

100% Job Success
$7.78 /hr
987 hours

Vesselina Bojkova

Vesselina Bojkova

Telemarketing and Telesales Professional

United Kingdom - Tests: 3

I am very hardworking, trustworthy and motivated. My English writing and speaking ability is to a very high level as I am brought up in London, UK. I usually complete work quickly and efficiently. I have over a year of experience in telesales, telemarketing and market research. Working on Telesales and Telemarketing campaigns in a wide range of fields I have gained experience to write scripts, email templates and find my own leads. I also have experience in finding the best VOIP solution and setting it up ready to start calling. If you are a new start-up I will definitely be able to help you begin your Telesales business.

97% Job Success
$19.00 /hr
1,821 hours

Maria concepcion M.

Maria concepcion M.

Ecommerce Virtual Assistant / Customer Service Pro 5,000+ Odesk Hours

Philippines - Tests: 2 - Portfolio: 9

To be able to perform quality works with over 8 years experience in Ecommerce, Customer Service, Social Media Marketing, Data Mining, Research and Office Management using web tools such as Channel Advisor and Zendesk. I fully guarantee accurate, competitive and fast turnover for each and every project I am fortunate to work on.

89% Job Success
$4.44 /hr
11,056 hours