Online Help Providers

Get Your Online Help Project Started Today!

Hire an online help consultant today to set up helpdesk, tech support and other support systems. These experienced service professionals can provide technical support for your customers, set up question and answer (Q&A) boards, manage support forums and answer questions in real time using live chat software.

Online help refers to any procedural, topic oriented, reference or support information provided over the Internet to help people use software, products or services. Online help may be implemented statically through Q&A forums, frequently asked question (FAQ) boards, or by using help authoring tools that provide troubleshooting databases or context-sensitive help to users. On Upwork, the world’s largest online workplace, you’ll find online help freelancers who can help businesses and professionals around the world offer quality support and customer service.

Browse Online Help job posts for project examples or post your job on Upwork for free!

Online Help Job Cost Overview

Typical total cost of Upwork Online Help projects based on completed and fixed-price jobs.

Upwork Online Help Jobs Completed Quarterly

On average, 38 Online Help projects are completed every quarter on Upwork.

38

Time to Complete Upwork Online Help Jobs

Time needed to complete a Online Help project on Upwork.

Average Online Help Freelancer Feedback Score

Online Help Upwork freelancers typically receive a client rating of 4.70.

4.70
Last updated: May 1, 2015

Popular Online Help Searches

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  1. Andrew R.

    Andrew R.

    Independent Engineer

    Russia - Last active: 15 days ago - Tests: 2

    Ready for complex work in multimedia area. Professional extensive knowledge in different areas: • Video/photo/image restoration/design/research, (+using own-created tools). • Music making/sound design and restoration. • HTML5/CSS3/PHP experience (no frameworks please) • Windows software development (C++/Delphi) • Complex solution consulting (Psyhcology, marketing, design) I am an expert on human interaction with computer and social systems. I have extensive knowledge in the field of social psychology and Neuro-Linguistic, certification and training in the field of human development, advertising and hypnosis. I started as a programmer with a system programming in 1996, participated in the development of high-speed data access systems including a SQL server core. Later I became interested in the development of programs for web and design. Now I have consulting and training knowledge for people in the field of personal development and personal growth, finding solutions to complex problems in a lack of information. Also, I understand the problems of the human-computer interaction and human-human social networks. Creative skills: Photo restoration and image design. very good video restoration knowledge using own created software and Avisynth. I have own created restoration software. I have great knowledge in PHP/HTML5/CSS programing and design. I wrote music (VST/VSTi) and SFX for video production. Sound and Photo restoration. Vector graphic ilustration and design, color grading. As a software developer I have computer programming experience in: realtime system design, Win32 (GDI, MT, TCP/IP), binary and text data parse and retrieving, design of special data access algorithms, cache subsystem, image and video restoration algorithms.

    $33.33 /hr
    0 hours
    0.00
  2. Bob Lietka

    Bob Lietka

    Consultant

    United States - Last active: 07/14/2014 - Tests: 3

    Highly-versatile technical professional with a background in project management, customer service, test lab configuration, quality control and software/hardware support for on-site and remote processing. Accomplished in setting up, consolidating and managing test labs for complex environments, providing means to ensure quality operations on disparate computer images for immediate production use. Comprehensive knowledge in technical support for desktop machines, server farms, software, peripherals and troubleshooting all manner of issues. Skilled in establishing accurate test conditions and designing and automating detailed test scripts as well as documenting, prioritizing and recommending/developing resolution for bugs, breaks and stoppages. Proven ability to interact with end-users, vendors, cross-functional leaders and specialists to gather data, analyze returns and devise solutions while strengthening brand experiences. Adept at blending strong decision-making with outstanding organizational skills, solid leadership and strong communication to effect change, improve processes and elevate quality to world-class standards. Uniquely suited to remote support and telecommuting without loss of productivity; able to lead and motivate, empower and monitor remote employees. Characterized by integrity, stand-out work ethic, critical thinking and a drive to improve processes, services and customer relations.

    $55.56 /hr
    0 hours
    0.00
  3. Carl McDonagh

    Carl McDonagh

    UK Based Telesales, Lead Generator and Marketing Account Manager

    United Kingdom - Last active: 5 days ago - Tests: 25

    UPDATED: February 2015 UK Based Telesales and Marketing Account Manager. Thorough knowledge of all aspects of sales-marketing particularly in Telesales and the Promotional Products Industry since 2003. In depth understanding of; Market awareness, Targets. Excellent Customer Acquisition and Retention. Creative, engaging and contagious personality. Lover of Telesales, Lead Generation, Data Cleansing, Market Research and Problem solving. . I've been successfully working for whole host of companies with Telesales and Marketing roles. Over the past ten years I have refined my skills and gained many more. I've consistently over achieved and I have completed over 200,000+ Sales calls to date. For the past 18 months I've been Freelancing from my home-office which is fully equipped with high speed internet and offers a quiet environment for Telesales purposes. Detailed below is a list containing some of the campaigns I worked on last year. I would love to tell you what I've been up-to this year during an introduction. TourguideMe.com – Lead Generation - 1500 Calls to UK & European Tour-guides to create profile on booking website launching soon. Cloud Solutions Ltd – Data cleansing 5,000 Calls to U.K blue-chip organisations sourcing the CTO, I.T manager for Google Apps seminar invite. Weddingpeople.com Lead Generation – 10,000 calls for membership to a lead generating platform for wedding suppliers industry. Community Print Ltd – Account Re-activation - 500 calls to Labour MP’s to re-order promotional materials. 2SSUK.com – Lead Generation 1000 calls to construction companies, hotels and retail stores in need of Security Staff. Morgan Snow Solutions Ltd – Lead Generation – 1300 Calls to schools across the U.K awareness raising for Eco-Friendly Snow Salt. Yourcashmatters Ltd – Appointment Setting – 2300 Calls to Wales in a B2C environment for Pension Reviews. Yield Capital Ltd – Lead Generation – 2000 Calls promoting a range of Bonds and pre IPO investment opportunities in B2C environment. Emmantech Ltd – Lead Generation – 1000 Calls promoting responsive web design solution and tax calculation apps targeting Accountancies. Rapple Media Corp. Lead Generation – 3000 Calls to Estate Agents closing on leads for Mobile Compatible Websites and Apps. Blu Mango Ltd – Lead Generation – 1000 Calls to U.K businesses with Websites designed by Yell. Wining Pitch Ltd – Lead Generation – 1000 Calls to U.K small businesses promotion the government grant programme Growth Accelerator. Cubicspace Studios Ltd – Lead Generation – 5000 Calls to Hotels with event space selling 3-D Floor-plans and Interactive Capacity Charts. Mobi City Ltd. – Lead Generation – 3000 Calls to mobile phone retailers across the U.K to become distributors of Mobi City products. Working as a Freelancer on so many different campaigns, selling different products and services week to week, has helped me gain extensive and well rounded experience in Lead Generation, Market Research, Data Cleansing, Client Acquisition and Client Retention. On average I set a pace of between 25 and 30 calls per hour manually dialling each call, but this depends on the campaign requirements, the length of the script and the response from the prospective clients. When working with campaigns where I am provided or asked to provide calls through Auto-Dial this has shown to increase my calls per hour ratio by 20-30%. Normally the best way to demonstrate the value I can add to your company is by talking to you directly, ideally I'm looking for full-time 40-50+ hours per week on a permanent basis however I am open to offers with Part Time or Temporary commitments I'm relishing the opportunity to work with you on oDesk, further extending my career regardless of the time-zone working hours and I'll be more than grateful for the opportunity of an invitation to interview,

    $40.00 /hr
    1,800 hours
    4.94
  4. Bernadette Mckoy

    Bernadette Mckoy

    Mrs.

    Belize - Last active: 04/03/2014 - Tests: 2

    Working over 11 years in the administrative pool, I am well experienced and qualified in administrative duties. I have excellent typing skills. My aim is always to offer professional service. I am willing to put in as much hours as needed to get my job done. I am internet capable,and familiar with softwares like: Microsoft Word, Excel, Publisher, Coreldraw, Adobe Photoshop, Pagemaker etc... Hire me, you will have no regrets.

    $3.33 /hr
    137 hours
    4.96
  5. Arlene T.

    Coupon,Data Entry ,Customer Service Expert Web Researcher

    Guyana - Last active: 2 days ago - Tests: 1

    I have over 8 years of experience doing customer service duties, data Entry and Research duties.I am very skillful in researching items online.I'm a self-motivated professional,a proficient web researcher and customer support representative.I believe that my eagerness and my willful ability could help to contribute for the progress of this company. Very proficient in these areas LinkedIn based Research Google Research Email Scraping Contact Details Collection Lead Generation

    $7.00 /hr
    291 hours
    4.63
  6. Vijayalakshmi V.

    Vijayalakshmi V.

    Pulomas

    India - Last active: 14 days ago - Tests: 4 - Portfolio: 10

    Redefining the change...Pulomas- the Wordsmiths and Techno-neuromancers with Samurai skills in technical writing, user manuals, PowerPoint, Word, Excel, Content writing, Design, Multimedia and admin jobs, backed by more than 15 years of experience on the global grid. We specialize in providing services of writing and creating Online Help, Web Help, User Manuals, ebooks, blogs, User Guide, Audio & Video Transcriptions, Getting Started Manual, Installation Guide, Admin Guide, PowerPoint Presentation, White Paper, FAQ, Training Manual, Trainer's Guide, Test Documents, Release Notes, Tech Reports, API Guides, Test Templates, Test Specifications, and Software Specification documents.Some of the projects successfully completed by us at Elance and Odesk: 1. ITapp AppCenter – Online Help for cloud based platform for provisioning, configuration, management and delivery of applications and infrastructure. 2. Storan –Dr.Explain based online help for medical record review platform for managed care plans, physicians, hospitals and service bureaus. 3. SystemX – Online help for an accounting ERP application. 4. Patient Sites – User Guide for CMS based application for managing and publishing physical therapy websites. 5. AlbaSpectrum Alba 360 – User guide for workflow management application. 6. Xcellence Mining RiskView Template – User Manual for application on managing risks. 7. AssetAware – Madcap Flare Help for Asset Tracking and Managing Application. 8. BackAzimuth – Online Help for Advanced Keyword Management Software. 9. Champ – Zendesk based online help for a broadcasting and channel management software. 10. SoftNAS – Online Help created in Dr. Explain for Cloud based Enterprise NAS for VMware, Hyper-V and Amaxon EC2. 11. Streamline Shipping – Robohelp based Online Help for salesforce.com implemented Shipping ERP application. 12. POS Hotel – CHM help for POS based hotel management ERP and CRM application. 13. AutoMainten – Online help for workflow management for auto servicing agencies. 14. eCHDP – Zendesk based Online Help for a complete platform of Managing and Tracking PM160 Forms from their inception to e-billing and payment tracking. 15. Plexes – User Guide for broadcasting software for multiplexes. 16. FioBooks – WordPress based online help for managing clients, estimates, invoices and accounting. 17. Vansah – WordPress based online help for a testing and simulator application. 18. BizCredit – User Guide and training manuals for online business credit management application. 19. PrestaShop – Online Help for Ecommerce Solution for Online Stores application. 20. SecureW2 – Online help for cloud based management portal for Care Maintenance and Support. 21. bFlowMedical – Webhelp for Medical Billing and Claims Management application. 22. PureWave Leo 500 – Installation and User Guides for a Constellation LTE Base Station. 23. PureView EMS – Installation and User Guides for Element Management System for Base Stations. 24. LeasePlan – User Guide for Platform for Managing International Auctioning of Used LeasePlan Cars. 25. Maples – Corporate Business & Product Demonstration Presentation on the MapOptis content based imaging solution. 26. MavSocial/Maventus – UserVoice based Online Help for Campaign Marketing and Business Management application. 27. MicroLogic – User Guide for Automobile Servicing Application. 28. MillinMedical – User Guide for Platform for Managing Patients, Appointments, Medical Billing and Insurance Claims. 29. QuietCool – Installation and Administration Guide for Classic Line for Clean Air Legacy 30. PMBOK 6 Sigma – A complete set of training material including Facilitator Guide, Student workbook and PowerPoint presentation for a Week Long Training Programme 31. Q-ARS – HTML Help for Mobile Cloud (QR-code) Based Audience Response System. 32. RapidABC – Zendesk based Online Help for Costing and Accounting Application. 33. Razient - Uservoice based Online Help for Global Incidents’ Tracking Solution. 34. NFS Guide – A complete guide on NFS. 35. WP Theme – Online help on WordPress themes. 36. Rtoknowhow – User voice based online help for an Australian application for registered training organizations with multi-user intelligent solution. 37. MS Project 2003 – A complete detailed guide on MS Project 2003. 38. EdgeDashboards – User Manual for a Business Intelligence Dashboard Application. 39. NOVAKON iFaceDesigner – User Guide for enterprise platform of designing HMI products. 40. Simplessus – Online Help created in Dr.Explain for a set of Cloud based SAAS packages such as ERP, Contract Management, Online File Storage, CRM, Project Management, Content Management and SEO Packages. 41. Crowdvox - Wiki based Help for a CMS based advance backend system for managing Paid Listing services 42. EducationKonnect -User manual, documentation and online help for a cloud based K-12 application.

    $16.67 /hr
    272 hours
    4.78
  7. Urvashi P.

    Urvashi P.

    Expert SEO & Link Building Sepcialist, Genius On Page Optimizer

    India - Last active: 1 day ago - Tests: 2 - Portfolio: 2

    Over the last 5 years, I have invented a wide range of SEO Techniques, Link Building Methods, Outreach Strategies whether they are for Guest Posts, Resource Links, Broken Link Building, Giveaways or Partnering with blogs for ongoing promotions. I have mainly worked with B2B clients, with agencies and SEO experts. That has given me opportunity to improve my skills, build discipline in my reports, understand the importance of timely reports, get work done within deadline. My core competency lies in complete end-end management to promote any new or existing business with plan. Without planning nothing get succeeded and result could be disappointment. . I also have some experience in the following areas: PHP, Wordpress, SQL, HTML-5, Responsive Website Design and Basic Photoshop editing. I look forward working with you too - Lets get in touch.

    $5.56 /hr
    3,816 hours
    4.85
  8. Vickie Lee

    Vickie Lee

    Executive Virtual Assistant

    United States - Last active: 6 days ago - Tests: 10 - Portfolio: 9

    Throughout my career, I have maintained the highest performance standards within a diverse range of administrative functions, which is clearly illustrated by my past successes. As Executive Assistant/Office Manager to the President and Vice President of Liberty Capital Investment Corp. I streamlined operations and reduced costs by consolidating operations and negotiating competitive rates with service providers. Additionally, while serving as an Assistant to the Compliance Officer I facilitated the implementation of a new filing system to be able to track all records and stay in compliance with City, County, State and Federal laws and regulations. I would like to continue doing this working from home. Further qualifications I offer include the following: Recruiter for staffing agency and direct company recruitment. Successful track record supporting the efforts of executive-level staff, including CFO's, presidents, owners and senior partners as their Executive Assistant/Office Manager. Managed the LTA and HOME programs. Strong background in all aspects of office management, from scheduling meetings and coordinating travel to overseeing budget. Exceptional Proofreading and editing skills. Accounting/bookkeeping.. Marketing and graphic design skills. Demonstrated capacity to develop and maintain comprehensive administrative processes that improve the efficiency of day-to-day operations. With excellent organizational and communications skills, an outstanding work ethic and the ability to work well in both team oriented and self directed environments. I am positioned to exceed your expectations.

    $16.67 /hr
    1,005 hours
    5.00
  9. Rossella Cantatore

    Rossella Cantatore

    Travel Planner and Holiday Consultant - Talented Virtual Assistant

    Italy - Last active: 2 days ago - Tests: 4

    Thank you for visiting my profile. I'm a passionate traveler and trustworthy travel planner, currently based in Southern Italy. I have traveled extensively through Europe and US, Canada and Thailand. I also lived in London for one year, working in customer service for a prestigious hotel chain and a fashion group. I will carefully plan your trip as if it were my own. I'm expert in web research in order to create any type of customized travel itinerary. I will find the best flights, trains, and buses, based on your specific needs. I’ll also do the legwork to find great hotels and attractions at reasonable rates. I know where to look in order to find the best deals available online. Just give me a budget and your destination and I will find the way to get the best out of it! My goal is to find you the best possible flights and other arrangements so that you can have the most enjoyable and productive trip possible. Faithfully, Rossella

    $20.00 /hr
    347 hours
    4.99
  10. Melissa S.

    Melissa S.

    Seeking Data Entry Jobs

    United States - Last active: 1 day ago - Tests: 6

    For more than eight years, I have fully developed my customer service, eCommerce, retail, and communication skills through my previous job as a business owner and from the job duties and tasks that I have completed on Odesk since 2010. I am now seeking the best position to utilize these skills and provide the best quality of service to my clients and to meet or exceed to their expectations.

    $8.00 /hr
    1,223 hours
    4.93