Get Your Online Help Project Started Today!

Hire an online help consultant today to set up helpdesk, tech support and other support systems. These experienced service professionals can provide technical support for your customers, set up question and answer (Q&A) boards, manage support forums and answer questions in real time using live chat software.

Online help refers to any procedural, topic oriented, reference or support information provided over the Internet to help people use software, products or services. Online help may be implemented statically through Q&A forums, frequently asked question (FAQ) boards, or by using help authoring tools that provide troubleshooting databases or context-sensitive help to users. On Upwork, the world’s largest online workplace, you’ll find online help freelancers who can help businesses and professionals around the world offer quality support and customer service.

Browse Online Help job posts for project examples or post your job on Upwork for free!

Online Help Job Cost Overview

Typical total cost of Upwork Online Help projects based on completed and fixed-price jobs.

Upwork Online Help Jobs Completed Quarterly

On average, 32 Online Help projects are completed every quarter on Upwork.

32

Time to Complete Upwork Online Help Jobs

Time needed to complete a Online Help project on Upwork.

Average Online Help Freelancer Feedback Score

Online Help Upwork freelancers typically receive a client rating of 4.69.

4.69
Last updated: August 1, 2015

Popular Online Help Searches

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  1. Aidyl Rose Saulo

    Aidyl Rose Saulo

    Experienced Customer Service Representative/ Online ESL Teacher

    Philippines - Tests: 2

    • Good communicator • Proficient in MS Office Applications and Internet Operation • Result oriented, organized and requires minimal supervision • Adept in building good rapport with company management and customers • Flexible and learns fast in acquiring skills necessary for the job • Punctual • Delivers business strategies while developing a motivated and high performing team

    $6.00 /hr
    1,813 hours
    5.00
  2. Ricky P.

    Ricky P.

    Client Relations Manager / Technical Consultant

    Philippines - Tests: 8 - Portfolio: 3

    To strive for excellence and help company realize and reach it’s extreme growth potential at its finest. Of more than 12 years of experience in the business processing outsource and administrative support which makes me a wizard in this business! I have established track record of helping companies yield more businesses and diversify it’s way of doing business! I give you satisfying results, NOT reasons. Hiring me will surely be the next great leap that your company will take!

    Groups: Pro Customer Service

    $15.00 /hr
    9,761 hours
    4.99
  3. Vickie Lee

    Vickie Lee

    Executive Virtual Assistant

    United States - Tests: 10 - Portfolio: 9

    Throughout my career, I have maintained the highest performance standards within a diverse range of administrative functions, which is clearly illustrated by my past successes. As Executive Assistant/Office Manager to the President and Vice President of Liberty Capital Investment Corp. I streamlined operations and reduced costs by consolidating operations and negotiating competitive rates with service providers. Additionally, while serving as an Assistant to the Compliance Officer I facilitated the implementation of a new filing system to be able to track all records and stay in compliance with City, County, State and Federal laws and regulations. I would like to continue doing this working from home. Further qualifications I offer include the following: Recruiter for staffing agency and direct company recruitment. Successful track record supporting the efforts of executive-level staff, including CFO's, presidents, owners and senior partners as their Executive Assistant/Office Manager. Managed the LTA and HOME programs. Strong background in all aspects of office management, from scheduling meetings and coordinating travel to overseeing budget. Exceptional Proofreading and editing skills. Accounting/bookkeeping.. Marketing and graphic design skills. Demonstrated capacity to develop and maintain comprehensive administrative processes that improve the efficiency of day-to-day operations. With excellent organizational and communications skills, an outstanding work ethic and the ability to work well in both team oriented and self directed environments. I am positioned to exceed your expectations.

    $16.67 /hr
    1,005 hours
    5.00
  4. Maria concepcion M.

    Maria concepcion M.

    Ecommerce Virtual Assistant / Customer Service Pro 5,000+ Odesk Hours

    Philippines - Tests: 2 - Portfolio: 9

    To be able to perform quality works with over 8 years experience in Ecommerce, Customer Service, Social Media Marketing, Data Mining, Research and Office Management using web tools such as Channel Advisor and Zendesk. I fully guarantee accurate, competitive and fast turnover for each and every project I am fortunate to work on.

    $4.44 /hr
    10,869 hours
    4.63
  5. Umaima I.

    Umaima I.

    Customer Service Certified | Team Leader/ Customer Service

    Pakistan - Tests: 3 - Portfolio: 1

    Over 6+ years of Customer Service Representative / Team Lead in Telecommunication Company (UFONE - GSM). I have an extensive experience working in a Customer Service industry. I have proven ability to determine answers and solutions quickly and to handle complaints effectively. I am energetic, results-driven customer service professional with more than 6 years working experience and a track record of working well without supervision. I have a comprehensive knowledge of administrative and clerical procedures and systems such as word processing, managing files and records.

    $13.33 /hr
    1,341 hours
    5.00
  6. Ahsanur Kabir

    Ahsanur Kabir Agency Contractor

    HTML CSS SEO eBay Amzon Listing Template Designer Store Manger

    Bangladesh - Tests: 5 - Portfolio: 17

    I have over 5 years of experience in eBay, Amazon, Etsy, Shopify, Volusion, Magento, BigCommerce, WooCommerce, & others eCommerce product listing, Web Research, Data Entry, etc. Listing platform or tools I used are ChannelAdvisor, inkFrog, M2E Pro, Auctiva, TurboLsiter, HighWire, Linnworks, BlackThorne Pro, etc. Over 2 years experience on adding items to eBay Motors with vehicles / parts compatibility. Also familiar with all basic photo editing, HTML, & CSS. My knowledge, skills, professionalism, and excellent work ethic are tools that I use to deliver your project efficiently. Also experienced with domain registration & hosting, cPanel management, WordPress installation, Theme, Page, & Post management with proper media like audio, video, images, etc. I am available for both short term and long term projects but prefer long term projects. I am available to work 6 days per week except Friday & my working hours are flexible. Looking forward to build win-win relationship with you. Thanks for reading!

    Groups: BigCommerce, Bluehost Developers and Designers...

    Associated with: WebNext BD

    $10.00 /hr
    7,774 hours
    4.87
  7. George Eid

    George Eid Agency Contractor

    Appointment setter

    Philippines - Tests: 6 - Portfolio: 3

    I have an unwavering commitment to hard work, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Strategic-relationship/partnership-building skills: listening attentively, solving problems creatively.. I am an organized, self-motivated, and a resourceful individual who is always willing to take on a new challenge. I communicate at all levels, thus ensuring good teamwork as well as being able to work independently and under pressure. I regard this as a valuable..

    Associated with: 4M'S B-SOLUTIONS

    $13.33 /hr
    3,237 hours
    4.99
  8. Maria Edherlene Cortez

    Maria Edherlene Cortez

    VA, encoder, email handling specialist, ebayer and cust srvce rep,

    Philippines - Tests: 9 - Portfolio: 14

    I aim to provide quality service and wonderful working experience with my Odesk Clients. I AM CURRENTLY LOOKING FOR A PART-TIME/FULL-TIME JOB. I'm looking for a job that will enhance my good customer service skills that I have improved while working with different BPO's here in Manila. WHY YOU SHOULD CONSIDER ME: * I have 2 years experience as a Virtual Assistant (still counting). * For 5 years, I worked as a customer service representative from highly recommended BPO's here in the Philippines that caters to big companies all over the world. * Can do multiple task with minimal supervision or none at all. * Familiar in handling queries via email, chat or phone. * I manage my own time and had no other commitments that will require me to work 8 hours/day outside odesk.

    $7.22 /hr
    2,051 hours
    4.38
  9. Spyridon T.

    Spyridon T.

    Bilingual Customer Service and Tech Support Specialist

    Philippines - Tests: 2

    In the duration of my career, I have gained plenty of solid experience in the Customer Service and Technical Support field. I acted as a first point of contact for business to business clients providing them with first call resolutions in technical troubleshooting up to product inquiries delivering superb customer service satisfaction. I was part of an online support team ensuring that our end-users were up to date with our product suite. We also made sure that their systems were functioning properly by conducting daily remote check ups. Very well versed with Inbound and Outbound calls and their protocols as well as readily equipped with Email Communication Support. I have competencies with LogMeIn for remote support, SalesForce.com for documentation and case tracking, iHotelier CRS (Web-based Product). Familiarity with Property Management Systems Integration, XML Files. Also knowledgeable with proper channeling of communication with different teams and departments if necessary depending on client needs.

    $8.89 /hr
    2,094 hours
    0.00
  10. Alberto Lazaro Romero

    Alberto Lazaro Romero

    EN-ES Certified Translator and Proofreader

    Spain - Tests: 11 - Portfolio: 7

    Certified EN-ES and ES-EN translator specialized in technical, computing and tourism texts. Demonstrable experience in translation and proofreading since 2007. Native speaker of Spanish (from Spain) Proficient speaker and writer of English (C1 level) with Cambridge certifications. Independent user of French (B1 level) and basic user of German (A2) Great ability to adapt to different working conditions and handle challenges. Hard-working, goal-oriented, perfectionist, and a team player. Advanced user of computer tools (Windows, Microsoft Office, OpenOffice) and translation memories (Trados) Additional experience as an EFL teacher and Expert on E-learning.

    $13.33 /hr
    1,752 hours
    4.93