Online Help Providers

Get Your Online Help Project Started Today!

Hire an online help consultant today to set up helpdesk, tech support and other support systems. These experienced service professionals can provide technical support for your customers, set up question and answer (Q&A) boards, manage support forums and answer questions in real time using live chat software.

Online help refers to any procedural, topic oriented, reference or support information provided over the Internet to help people use software, products or services. Online help may be implemented statically through Q&A forums, frequently asked question (FAQ) boards, or by using help authoring tools that provide troubleshooting databases or context-sensitive help to users. On Upwork, the world’s largest online workplace, you’ll find online help freelancers who can help businesses and professionals around the world offer quality support and customer service.

Browse Online Help job posts for project examples or post your job on Upwork for free!

Online Help Job Cost Overview

Typical total cost of Upwork Online Help projects based on completed and fixed-price jobs.

Upwork Online Help Jobs Completed Quarterly

On average, 38 Online Help projects are completed every quarter on Upwork.

38

Time to Complete Upwork Online Help Jobs

Time needed to complete a Online Help project on Upwork.

Average Online Help Freelancer Feedback Score

Online Help Upwork freelancers typically receive a client rating of 4.70.

4.70
Last updated: May 1, 2015

Popular Online Help Searches

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  1. Aidyl Rose Saulo

    Aidyl Rose Saulo

    Experienced Customer Service Representative/ Online ESL Teacher

    Philippines - Last active: 5 hours ago - Tests: 2

    • Good communicator • Proficient in MS Office Applications and Internet Operation • Result oriented, organized and requires minimal supervision • Adept in building good rapport with company management and customers • Flexible and learns fast in acquiring skills necessary for the job • Punctual • Delivers business strategies while developing a motivated and high performing team

    $6.00 /hr
    1,221 hours
    5.00
  2. George Eid

    George Eid Agency Contractor

    Appointment setter

    Philippines - Last active: 1 day ago - Tests: 6

    I have an unwavering commitment to hard work, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Strategic-relationship/partnership-building skills: listening attentively, solving problems creatively.. I am an organized, self-motivated, and a resourceful individual who is always willing to take on a new challenge. I communicate at all levels, thus ensuring good teamwork as well as being able to work independently and under pressure. I regard this as a valuable..

    Associated with: 4M'S B-SOLUTIONS

    $13.33 /hr
    3,006 hours
    4.99
  3. Kris Nicolas

    Kris Nicolas

    Virtual Assistant / Data Entry / Web Researcher / Lead Generator

    Philippines - Last active: 1 day ago - Tests: 12 - Portfolio: 3

    I am an efficient and tech savvy virtual assistant who is quick to problem solve. I offer a wide variety of specialties like video editing experience, webinar set-up, WordPress admin skills and more. I am proficient in English and will promptly communicate with you via email or Google hangouts.

    $10.00 /hr
    4,384 hours
    4.73
  4. Mark Jude Gallardo

    Mark Jude Gallardo

    Reader/Writer, Powerpoint Designer, Admin Support

    Philippines - Last active: 1 day ago - Tests: 7

    I create customized powerpoint design. (Please refer to my portfolio below.) I possess excellent skills both in oral and written communication. I am flexible, goal-oriented, and fast learner. I am adept in synthesizing ideas and concepts into actionable plans to achieve overall objectives.

    $4.50 /hr
    3,345 hours
    5.00
  5. Carl McDonagh

    Carl McDonagh

    UK Based Telesales, Lead Generator and Marketing Account Manager

    United Kingdom - Last active: 5 days ago - Tests: 25

    UPDATED: February 2015 UK Based Telesales and Marketing Account Manager. Thorough knowledge of all aspects of sales-marketing particularly in Telesales and the Promotional Products Industry since 2003. In depth understanding of; Market awareness, Targets. Excellent Customer Acquisition and Retention. Creative, engaging and contagious personality. Lover of Telesales, Lead Generation, Data Cleansing, Market Research and Problem solving. . I've been successfully working for whole host of companies with Telesales and Marketing roles. Over the past ten years I have refined my skills and gained many more. I've consistently over achieved and I have completed over 200,000+ Sales calls to date. For the past 18 months I've been Freelancing from my home-office which is fully equipped with high speed internet and offers a quiet environment for Telesales purposes. Detailed below is a list containing some of the campaigns I worked on last year. I would love to tell you what I've been up-to this year during an introduction. TourguideMe.com – Lead Generation - 1500 Calls to UK & European Tour-guides to create profile on booking website launching soon. Cloud Solutions Ltd – Data cleansing 5,000 Calls to U.K blue-chip organisations sourcing the CTO, I.T manager for Google Apps seminar invite. Weddingpeople.com Lead Generation – 10,000 calls for membership to a lead generating platform for wedding suppliers industry. Community Print Ltd – Account Re-activation - 500 calls to Labour MP’s to re-order promotional materials. 2SSUK.com – Lead Generation 1000 calls to construction companies, hotels and retail stores in need of Security Staff. Morgan Snow Solutions Ltd – Lead Generation – 1300 Calls to schools across the U.K awareness raising for Eco-Friendly Snow Salt. Yourcashmatters Ltd – Appointment Setting – 2300 Calls to Wales in a B2C environment for Pension Reviews. Yield Capital Ltd – Lead Generation – 2000 Calls promoting a range of Bonds and pre IPO investment opportunities in B2C environment. Emmantech Ltd – Lead Generation – 1000 Calls promoting responsive web design solution and tax calculation apps targeting Accountancies. Rapple Media Corp. Lead Generation – 3000 Calls to Estate Agents closing on leads for Mobile Compatible Websites and Apps. Blu Mango Ltd – Lead Generation – 1000 Calls to U.K businesses with Websites designed by Yell. Wining Pitch Ltd – Lead Generation – 1000 Calls to U.K small businesses promotion the government grant programme Growth Accelerator. Cubicspace Studios Ltd – Lead Generation – 5000 Calls to Hotels with event space selling 3-D Floor-plans and Interactive Capacity Charts. Mobi City Ltd. – Lead Generation – 3000 Calls to mobile phone retailers across the U.K to become distributors of Mobi City products. Working as a Freelancer on so many different campaigns, selling different products and services week to week, has helped me gain extensive and well rounded experience in Lead Generation, Market Research, Data Cleansing, Client Acquisition and Client Retention. On average I set a pace of between 25 and 30 calls per hour manually dialling each call, but this depends on the campaign requirements, the length of the script and the response from the prospective clients. When working with campaigns where I am provided or asked to provide calls through Auto-Dial this has shown to increase my calls per hour ratio by 20-30%. Normally the best way to demonstrate the value I can add to your company is by talking to you directly, ideally I'm looking for full-time 40-50+ hours per week on a permanent basis however I am open to offers with Part Time or Temporary commitments I'm relishing the opportunity to work with you on oDesk, further extending my career regardless of the time-zone working hours and I'll be more than grateful for the opportunity of an invitation to interview,

    $40.00 /hr
    1,800 hours
    4.94
  6. Urvashi P.

    Urvashi P.

    Expert SEO & Link Building Sepcialist, Genius On Page Optimizer

    India - Last active: 1 day ago - Tests: 2 - Portfolio: 2

    Over the last 5 years, I have invented a wide range of SEO Techniques, Link Building Methods, Outreach Strategies whether they are for Guest Posts, Resource Links, Broken Link Building, Giveaways or Partnering with blogs for ongoing promotions. I have mainly worked with B2B clients, with agencies and SEO experts. That has given me opportunity to improve my skills, build discipline in my reports, understand the importance of timely reports, get work done within deadline. My core competency lies in complete end-end management to promote any new or existing business with plan. Without planning nothing get succeeded and result could be disappointment. . I also have some experience in the following areas: PHP, Wordpress, SQL, HTML-5, Responsive Website Design and Basic Photoshop editing. I look forward working with you too - Lets get in touch.

    $5.56 /hr
    3,816 hours
    4.85
  7. Vickie Lee

    Vickie Lee

    Executive Virtual Assistant

    United States - Last active: 6 days ago - Tests: 10 - Portfolio: 9

    Throughout my career, I have maintained the highest performance standards within a diverse range of administrative functions, which is clearly illustrated by my past successes. As Executive Assistant/Office Manager to the President and Vice President of Liberty Capital Investment Corp. I streamlined operations and reduced costs by consolidating operations and negotiating competitive rates with service providers. Additionally, while serving as an Assistant to the Compliance Officer I facilitated the implementation of a new filing system to be able to track all records and stay in compliance with City, County, State and Federal laws and regulations. I would like to continue doing this working from home. Further qualifications I offer include the following: Recruiter for staffing agency and direct company recruitment. Successful track record supporting the efforts of executive-level staff, including CFO's, presidents, owners and senior partners as their Executive Assistant/Office Manager. Managed the LTA and HOME programs. Strong background in all aspects of office management, from scheduling meetings and coordinating travel to overseeing budget. Exceptional Proofreading and editing skills. Accounting/bookkeeping.. Marketing and graphic design skills. Demonstrated capacity to develop and maintain comprehensive administrative processes that improve the efficiency of day-to-day operations. With excellent organizational and communications skills, an outstanding work ethic and the ability to work well in both team oriented and self directed environments. I am positioned to exceed your expectations.

    $16.67 /hr
    1,005 hours
    5.00
  8. Melissa S.

    Melissa S.

    Seeking Data Entry Jobs

    United States - Last active: 1 day ago - Tests: 6

    For more than eight years, I have fully developed my customer service, eCommerce, retail, and communication skills through my previous job as a business owner and from the job duties and tasks that I have completed on Odesk since 2010. I am now seeking the best position to utilize these skills and provide the best quality of service to my clients and to meet or exceed to their expectations.

    $8.00 /hr
    1,223 hours
    4.93
  9. Alberto Lazaro Romero

    Alberto Lazaro Romero

    EN-ES Certified Translator, Teacher and Expert on E-Learning

    Spain - Last active: 1 day ago - Tests: 11 - Portfolio: 7

    Certified EN-ES and ES-EN translator specialized in technical, computing and tourism texts. Demonstrable experience in translation and proofreading since 2007. Native speaker of Spanish (from Spain) Proficient speaker and writer of English (C1 level) with Cambridge certifications. Independent user of French (B1 level) and basic user of German (A2) Great ability to adapt to different working conditions and handle challenges. Hard-working, goal-oriented, perfectionist, and a team player. Advanced user of computer tools (Windows, Microsoft Office, OpenOffice) and translation memories (Trados) Additional experience as an EFL teacher and Expert on E-learning.

    $12.99 /hr
    1,631 hours
    4.92
  10. Tanmay M.

    Tanmay M.

    TRUSTWORTHY & EXPERIENCED Transcriber ~2600+ Odesk hours and counting

    India - Last active: 2 days ago - Tests: 9 - Portfolio: 7

    NOTHING BUT "QUALITY TRANSCRIPTS" Hi, Thanks for visiting my profile. To answer your question as to why to hire this guy, or what makes him different? I started transcribing part time, but soon I garnered appreciation for my work and thus I started working on all sorts of transcription projects. With so much appreciation from my clients I started working full time and as of now I am doing good, furthermore my 4+ years of transcription experience has helped me to retain a huge knowledge base in this field. You shall be happy to work with me after hiring. My features of transcribing/working: > Can take any type of transcription work be it interview, skype discussion, group discussion, podcasts, webinars, audios, research-doctoral-technical content. Any kind of transcription work you can imagine of. > Take as much as I can handle and give my full attention to each job, one at a time. >excellent working ethic > prompt reply to your messages as my smartphone synchronizes all the messages immediately. > assurance of quality work • 99% to 100% accurate transcript for good quality audios and a well furnished transcript for not so good audios. > final work thoroughly proofread >can work on big projects > You get to work with a 4.9rated contractor who assures guaranteed quality work. Further I insist you to open up my work history before hiring and open up all the four cases > Newest First >Highest Rated >Lowest rated >Largest Project

    $10.00 /hr
    2,808 hours
    4.96