Get Your Online Help Project Started Today!

Hire an online help consultant today to set up helpdesk, tech support and other support systems. These experienced service professionals can provide technical support for your customers, set up question and answer (Q&A) boards, manage support forums and answer questions in real time using live chat software.

Online help refers to any procedural, topic oriented, reference or support information provided over the Internet to help people use software, products or services. Online help may be implemented statically through Q&A forums, frequently asked question (FAQ) boards, or by using help authoring tools that provide troubleshooting databases or context-sensitive help to users. On Upwork, the world’s largest online workplace, you’ll find online help freelancers who can help businesses and professionals around the world offer quality support and customer service.

Browse Online Help job posts for project examples or post your job on Upwork for free!

Online Help Job Cost Overview

Typical total cost of Upwork Online Help projects based on completed and fixed-price jobs.

Upwork Online Help Jobs Completed Quarterly

On average, 16 Online Help projects are completed every quarter on Upwork.


Time to Complete Upwork Online Help Jobs

Time needed to complete a Online Help project on Upwork.

Average Online Help Freelancer Feedback Score

Online Help Upwork freelancers typically receive a client rating of 4.70.

Last updated: October 1, 2015

Popular Online Help Searches

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Imtiazul Haque

Imtiazul Haque Agency Contractor

Online Business Marketing Expert

India - Tests: 7 - Portfolio: 30

I have been doing Online Marketing for past 10 years.My Job is a challenging work for me.I learn every day and experiment it live.I have worked with startups and also well established Online companies.During my experiences I learnt to give respect to earn Respect. I respect other people's time, effort and money that's why I always provide high quality deliverables in quick turn around time. My main skills and specialities: Online Marketing, Social Media Marketing, Content Marketing, Editing and Publishing articles for WordPress, Brand Marketing and Development, Web Analytics, Email Marketing,Lead Generation,Leadership, Strategic Planning. Reach out to me for a quick conversation about how I can help your business reach the right audience using latest and effective internet marketing techniques. I am proud to work more the 3k hours individual and my company profile in upwork crossing 10k hours Thanks to my all the clients for appreciating my work. God Bless them All.

Groups:, Yahoo Web Hosting Designer

Associated with: Options Online World, Bilingual VA, MVM Enterprises Virtual Support Services

90% Job Success
$11.11 /hr
3,967 hours

Aidyl Rose Saulo

Aidyl Rose Saulo

Experienced Customer Service Representative/ Online ESL Teacher

Philippines - Tests: 2

• Good communicator • Proficient in MS Office Applications and Internet Operation • Result oriented, organized and requires minimal supervision • Adept in building good rapport with company management and customers • Flexible and learns fast in acquiring skills necessary for the job • Punctual • Delivers business strategies while developing a motivated and high performing team

100% Job Success
$6.00 /hr
1,975 hours

Ricky P.

Ricky P.

Client Relations Manager / Technical Consultant

Philippines - Tests: 8 - Portfolio: 3

To strive for excellence and help company realize and reach it’s extreme growth potential at its finest. Of more than 12 years of experience in the business processing outsource and administrative support which makes me a wizard in this business! I have established track record of helping companies yield more businesses and diversify it’s way of doing business! I give you satisfying results, NOT reasons. Hiring me will surely be the next great leap that your company will take!

Groups: Pro Customer Service

100% Job Success
$15.00 /hr
10,063 hours

Camille Villegas

Camille Villegas

Expert in Customer Service with Sales and technical Experience

Philippines - Tests: 4

For almost 5 years now I have been a customer service representative for 3 different big BPO companies. I have catered services for Customer care,billing and technical areas of the service which made me master and gained such skills such as excellent verbal and written skills,multitasking,computer and internet literate,technical knowledge,data entry,research and I am looking for new opportunities to work and contribute my skills. I also have experienced member services assistance online where I have processed and ship orders and fashion assistance as well

$6.00 /hr
1,087 hours

Umaima I.

Umaima I.

Customer Service Certified | Team Leader/ Customer Service

Pakistan - Tests: 3 - Portfolio: 1

Over 6+ years of Customer Service Representative / Team Lead in Telecommunication Company (UFONE - GSM). I have an extensive experience working in a Customer Service industry. I have proven ability to determine answers and solutions quickly and to handle complaints effectively. I am energetic, results-driven customer service professional with more than 6 years working experience and a track record of working well without supervision. I have a comprehensive knowledge of administrative and clerical procedures and systems such as word processing, managing files and records.

$13.33 /hr
1,382 hours

Vesselina Bojkova

Vesselina Bojkova

Telemarketing and Telesales Professional

United Kingdom - Tests: 3

I am very hardworking, trustworthy and motivated. My English writing and speaking ability is to a very high level as I am brought up in London, UK. I usually complete work quickly and efficiently. I have over a year of experience in telesales, telemarketing and market research. Working on Telesales and Telemarketing campaigns in a wide range of fields I have gained experience to write scripts, email templates and find my own leads. I also have experience in finding the best VOIP solution and setting it up ready to start calling. If you are a new start-up I will definitely be able to help you begin your Telesales business.

97% Job Success
$19.00 /hr
1,821 hours

Maria concepcion M.

Maria concepcion M.

Ecommerce Virtual Assistant / Customer Service Pro 5,000+ Odesk Hours

Philippines - Tests: 2 - Portfolio: 9

To be able to perform quality works with over 8 years experience in Ecommerce, Customer Service, Social Media Marketing, Data Mining, Research and Office Management using web tools such as Channel Advisor and Zendesk. I fully guarantee accurate, competitive and fast turnover for each and every project I am fortunate to work on.

89% Job Success
$4.44 /hr
11,059 hours

Ahsanur Kabir

Ahsanur Kabir Agency Contractor

HTML CSS SEO eBay Amzon Listing Template Designer Store Manger

Bangladesh - Tests: 5 - Portfolio: 17

I have over 5 years of experience in eBay, Amazon, Etsy, Shopify, Volusion, Magento, BigCommerce, WooCommerce, & others eCommerce product listing, Web Research, Data Entry, etc. Listing platform or tools I used are ChannelAdvisor, inkFrog, M2E Pro, Auctiva, TurboLsiter, HighWire, Linnworks, BlackThorne Pro, etc. Over 2 years experience on adding items to eBay Motors with vehicles / parts compatibility. Also familiar with all basic photo editing, HTML, & CSS. My knowledge, skills, professionalism, and excellent work ethic are tools that I use to deliver your project efficiently. Also experienced with domain registration & hosting, cPanel management, WordPress installation, Theme, Page, & Post management with proper media like audio, video, images, etc. I am available for both short term and long term projects but prefer long term projects. I am available to work 6 days per week except Friday & my working hours are flexible. Looking forward to build win-win relationship with you. Thanks for reading!

Groups: BigCommerce, Bluehost Developers and Designers...

Associated with: WebNext BD

94% Job Success
$10.00 /hr
7,857 hours

Maria Edherlene Cortez

Maria Edherlene Cortez

VA, encoder, email handling specialist, ebayer and cust srvce rep,

Philippines - Tests: 9 - Portfolio: 14

I aim to provide quality service and wonderful working experience with my Odesk Clients. I AM CURRENTLY LOOKING FOR A PART-TIME/FULL-TIME JOB. I'm looking for a job that will enhance my good customer service skills that I have improved while working with different BPO's here in Manila. WHY YOU SHOULD CONSIDER ME: * I have 2 years experience as a Virtual Assistant (still counting). * For 5 years, I worked as a customer service representative from highly recommended BPO's here in the Philippines that caters to big companies all over the world. * Can do multiple task with minimal supervision or none at all. * Familiar in handling queries via email, chat or phone. * I manage my own time and had no other commitments that will require me to work 8 hours/day outside odesk.

100% Job Success
$7.22 /hr
2,051 hours