Customer Experience/Support Director
Last active: 3 hours ago
*Please see me featured in the Upwork, Happy Customers, Successful Companies ebook, on page 19: https://pages.upwork.com/rs/elance/images/Happy-Customers-Succesful-Companies-Ebook.pdf?mkt_tok=3RkMMJWWfF9wsRokuKjAZKXonjHpfsX%2F6%2BgrW6%2BwlMI%2F0ER3fOvrPUfGjI4ATsZgI%2BSLDwEYGJlv6SgFT7HNMbJr1rgOUhM%3D
With nearly 15 combined years of experience in customer support, recruiting and operations/project management, I feel well equipped to handle any challenge that may come my way. I invest myself passionately and wholeheartedly in all of the business ventures that I have the opportunity to be a part of, with the motto that, if I don't immediately possess the right answer, I have the resources to find it.
As a naturally empathetic person with a solutions-oriented attitude, I am able to relate to both customers and team members alike, allowing them to feel comfortable and understood, and to address any concerns with the best possible resolution for all parties involved. I am known for my exemplary work ethics and dedication, insightful perspectives, superior communication strategies, keen eye for trends and details, and excellence in customer care. I am proficient in all Microsoft applications, Zendesk, Mailchimp, and a variety of other applications, and as a rapid and self-led learner, am able to efficiently learn new systems with minimal instruction. In addition, I consider myself an expert in building and maintaining healthy business relationships and an all around operations support expert!
Allow me to make your business my biggest passion!