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Operations Management Job Cost Overview

Typical total cost of Upwork Operations Management projects based on completed and fixed-price jobs.

Upwork Operations Management Jobs Completed Quarterly

On average, 8 Operations Management projects are completed every quarter on Upwork.

8

Time to Complete Upwork Operations Management Jobs

Time needed to complete a Operations Management project on Upwork.

Average Operations Management Freelancer Feedback Score

Operations Management Upwork freelancers typically receive a client rating of 4.87.

4.87
Last updated: September 1, 2015

Popular Operations Management Searches

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  1. Froi D.

    Froi D.

    oDesk Corporation

    Philippines - Tests: 4

    I have been with the Business Process Outsourcing sector since 2004. I was part of several customer service and technical support campaigns including a US-based pioneer in computer products and services and later on, a leading Internet Service Provider. I literally rose from the ranks as I had started as a Frontline Technical Support Engineer then to a Resolutions Specialist (floor walker), Frontline Operations Team Leader, Escalations Team Leader and then last but not the least as a Senior Team Leader/Operations Manager. I am well versed in the English language and a workhorse in terms of customer satisfaction, leadership and discipline. I am also self-reliant, very keen to details, a great team player and can easily find ways to motivate myself and my co-workers. Academically speaking, I was a graduate of the University of Santo Tomas in the Philippines with a degree of Bachelor of Science in Electronics and Communications Engineering. I took my oath as a full-pledged Engineer the succeeding year after my graduation and had my first hand experiences in regards to project management right after.

    $10.00 /hr
    14,492 hours
    5.00
  2. Sheryll E.

    Sheryll E.

    Proficient,Articulate,Efficient Marketing Assistant/Creative Writer

    Philippines - Tests: 9 - Portfolio: 12

    My aim is to provide exceptional and efficient service in the fields of strategic marketing, research, advertising, management, creative writing, and other related areas that will best utilize my skills, educational background, and experience. I recently graduated from law school and my law degree helps me to continually improve my written and verbal aptitude, and acquaint me with the formal legalese style of writing. I have a bachelor's degree in business management and have gained hands on experience from having managed our small family-owned merchandising store when I was younger. I also dabble in other areas of interest such as makeup artistry, events planning, and basic digital art/photo editing. I have a passion for art, and often do freelance work as a MUA and do various arts & crafts projects.

    $8.00 /hr
    3,014 hours
    4.98
  3. Shawn Peterson

    Shawn Peterson

    Business Consultant, Customer Support Expert

    United States - Tests: 4

    MBA, Business professional with 10+ years high level customer service experience and 10 years experience in the financial markets professionally and personally. I work quickly and am very thorough and organized. I am honest and communicate well to get the task done effectively and to your complete satisfaction. Extensive experience with Operations Management, business process creation and support team management. I have extensive experience with Zendesk and other CRM systems as well as managing teams of freelance contractors for support and sales contracts.

    $16.67 /hr
    1,889 hours
    4.99
  4. Muhammad Mustafa

    Muhammad Mustafa

    Project & Product Manager | Ecommerce Consultant

    Egypt - Tests: 6 - Portfolio: 2

    Over the years I have developed an extensive experience in a wide variety of fields, what started in 2001 as a passion with web design, has since turned to be -as it seems!- a long journey with IT & Management. I easily learn new stuff and adapt with new technologies, below is NOT all what I know and can do, but the ones I am passionate about the most! My areas of experiences includes but not limited to: - Software Project Management - Web Development - Web Design - Software Testing & Quality Assurance - Ecommerce - Internet Marketing - Recruitment - Customer Service - English/Arabic Translation - Content Writing & Management

    $25.00 /hr
    2,088 hours
    5.00
  5. Michelle Decker

    Michelle Decker

    Customer Experience/Support Director

    United States - Tests: 9

    *Please see me featured in the Upwork, Happy Customers, Successful Companies ebook, on page 19: https://pages.upwork.com/rs/elance/images/Happy-Customers-Succesful-Companies-Ebook.pdf?mkt_tok=3RkMMJWWfF9wsRokuKjAZKXonjHpfsX%2F6%2BgrW6%2BwlMI%2F0ER3fOvrPUfGjI4ATsZgI%2BSLDwEYGJlv6SgFT7HNMbJr1rgOUhM%3D With nearly 15 combined years of experience in customer support, recruiting and operations/project management, I feel well equipped to handle any challenge that may come my way. I invest myself passionately and wholeheartedly in all of the business ventures that I have the opportunity to be a part of, with the motto that, if I don't immediately possess the right answer, I have the resources to find it. As a naturally empathetic person with a solutions-oriented attitude, I am able to relate to both customers and team members alike, allowing them to feel comfortable and understood, and to address any concerns with the best possible resolution for all parties involved. I am known for my exemplary work ethics and dedication, insightful perspectives, superior communication strategies, keen eye for trends and details, and excellence in customer care. I am proficient in all Microsoft applications, Zendesk, Mailchimp, and a variety of other applications, and as a rapid and self-led learner, am able to efficiently learn new systems with minimal instruction. In addition, I consider myself an expert in building and maintaining healthy business relationships and an all around operations support expert! Allow me to make your business my biggest passion!

    Groups: Pro Customer Service

    $25.56 /hr
    6,063 hours
    5.00
  6. Irene DeLaGarza

    Irene DeLaGarza

    Technical Writer | Industrial Engineer | Operations Manager

    United States - Tests: 9 - Portfolio: 1

    Experienced manager with a Master's Degree in Business Administration and a Bachelor's Degree in Industrial Engineering. Expert in documenting process manuals, business processes, standard operating procedures and user guides. * Procedure and Instruction Manual Documentation * Use Case Documentation * Editing, Formatting and Designing Guidebooks, User Manuals, and eBooks * Operations and Team Management * Chargeback and Dispute Management * Business Support Management * Kaizen, 5S, Process Improvements, Cost Savings * Call Center Management * Project Management * Customer Service * Office Administration * Regression Testing I excel at creating clear, detailed, and concise documentation including user manuals, training manuals, system manuals, use case documentations, guidebooks, and company policy manuals in various industries. I work diligently to provide excellence in my professional endeavors and have gained reputation for my attention-to-detail skill, integrity, and results-driven work ethic.

    $36.67 /hr
    3,496 hours
    4.95
  7. Mary Abigail Luna

    Mary Abigail Luna

    Operations & Project Manager / Client Budget Manager / Office Manager

    Philippines - Tests: 11 - Portfolio: 10

    I started my career in a Business Process Outsourcing (call center) company, working B2B Collections for a top USA-based company. Telephone and email where the mediums used for collections. My duties as a collector included daily reporting, skip tracing, account reconciliation and account monitoring on top of collections. Systems included a CRM and a web-pased payment processing system. While there, I trained for a Professional Accounts Collection Course run by T.R.Paulsen and Associates and was certified in 2010. I stayed on with the company until June of 2012. Some of my notable skills are the ability to work either independently or in a team environment, average typing speed of 62 wpm with 97% accuracy, knowledge in skip tracing techniques, customer-centricity and an excellent handle on the English language; to name a few.

    $20.00 /hr
    977 hours
    4.42
  8. Aleksandra Voropaieva

    Aleksandra Voropaieva

    Project mngt/Operations mngt/Marketing strategy/Business development

    Ukraine - Tests: 2 - Portfolio: 1

    I get a kick out of solving problems and shaping new businesses. The more complex is a problem, the more gratifying is solving. If you have a business problem that is interfering your ability to generate more revenue, streamline your operating costs, not bringing in as many customers as you'd like or isn't positively impacting your brand, then we should talk. I will work with you to understand your issue, partner with you to determine the best possible solution and work with you in implementing the solution. Helping small businesses and entrepreneurs accomplish what they set out to do is my passion. Having a brilliant business idea and setting up a business around it are two very different things. One needs creativity, passion, and critical thinking while the other requires discipline, follow-through, pragmatism, innovation and systematic implementation. I can work with you to overcome your issues and to make your business effective and profitable. My focus areas: 1. Business planning and market research - I provide business planning and market research services 2. Sales, Marketing and Business Development - Right from strategy development to the creation of sales and marketing collateral, implementation and project management of sales and marketing plans, I provide end-to-end services. 3. Quality Management (Lean Six Sigma, ISO 9001) - Are you looking to implement a Lean Six Sigma improvement project or get consulting support to prepare for your ISO 9001 audit? I can help. 4.E-Business Management/E-Commerce (Non-IT) - Whether you have an existing e-commerce business that you want to scale up or you're setting one up from scratch, my experience in setting up a wide range of e-commerce businesses will add value. 5. . Project Management - Whatever your business landscape, my extensive project management experience will make sure that your project runs smoothly, on time and within budget. I am very comfortable managing virtual teams and managing freelancers. I've delivered over ten successful projects in the last year alone. 6. Marketing and Communication strategy - If you need to deliver a clear message, build a reputation and strong brand experience, I'll do research for you, from your target audience and create a creative marketing strategy. If you have issues with the reputation I will take anti-crisis PR measures. 7. Loyalty marketing - I'll create a strategy for you that will increase your customer-life and boost your sales and even transform your brand into a Lovemark. Industry experience: 1. Customer care - I know how to make your clients love you and your company 2. E-commerce - I know the ins and outs of e-commerce business, how to build a successful sales funnel, mail sequence and how to keep clients engaged with the product and sales. 3. Marketing

    $22.00 /hr
    2,868 hours
    5.00
  9. Ghous Muhammad Butt

    Ghous Muhammad Butt

    Operations Support - E-Commerce

    Pakistan - Tests: 29 - Portfolio: 7

    More than 8 years of successful experience including customer service, customer support, account management, sales coordination, and e-commerce support in Telecom, E-commerce, and Construction industries. My vision is to become worldwide team member to provide out of this world services to my valuable clients. I can provide my best support in the following fields: # Operations Management # International Sales Coordination # Customer service # QuickBooks Support # CRM # Accounts Management # Virtual/Personal Assistant # Microsoft Office (Excel, Word, PowerPoint, PDF) # Gmail, Google Docs Moreover, I am flexible and adaptable to become the team member as well as I can stand alone to provide my best support as per my skills and knowledge.

    $7.77 /hr
    6,155 hours
    4.99
  10. Andrie James Lim

    Andrie James Lim Agency Contractor

    Odesk CertRecruiter,Cust Support Manager, Project & Operations Manager

    Philippines - Tests: 11

    Andrie has been in the outsourcing and off-shoring industry for more than 10 years of with exposure to vast and various industries in travel, telecommunications, Web and IT among others. As an Operations and Project Manager for various start ups and well known global brands and companies, he is widely exposed and has been working with people from different geographies from around the globe. He is also into process management and focuses on process improvement with Six Sigma background under his belt. Since 2010, he has been a project and operations manager consultant and support for various companies around the globe. He handles a wide range of facets across projects and operations from people management, recruitment, process management and improvement, finance/budgeting, client communication and management among others.

    Associated with: CMS Outsourcing Agency

    $20.00 /hr
    12,077 hours
    4.70