Experienced Order Manager/Translator/Order Entry Analyst
I am a native Slovak and Czech speaker with the certification of Michigan Test of English language proficiency. I also have a Bachelor's degree in Translation and Interpretation (English & Slovak) and Master's degree in English Language and Culture in Specialized Communication. I have a vast area of expertise, including order management, customer support, order and data entry, editing, proofreading, translating (English <-> Slovak), administrative support, experience with spreadsheets and bug trackers, email handling (Outlook, Lotus, Rackspace, Gmail) and many others. I verified a lot of data concerning service installations and ordering details. I reported statuses of orders to spreadsheets, databases and other systems.
I always communicate professionally with customers, providing them with my advices and explanations in order to complete the service smoothly. I have experience with escalating other teams in order to obtain required permits for installations.
I posses qualities of extreme attention to details, multitasking and organizing priorities within a heavy workload.