Sales,Inbound,Outbound, B2B, B2C, VA, Lead Gen, AppointmentSetting
I have several years of call center experience ( including admin work, supervisory, sales, cold call, outbound, inbound, b2b, b2c, lead generation, appointment setting ) and for the past 9 years, I worked with two Top Companies namely Epixtar IT Enabled Services ( US Account ) and M2 Group ( Australian Account ) to which I handled cold calling accounts that aim to offer magazine subscriptions to Fortune 500 companies and residential telco accounts ( Dodo Australia ) that that provide products and services, respectively.
I was a sales rep during my first three years, and eventually stepped up to be a sales team leader for the next 6 years. My strong BPO background did not just enhance my ability to become an effective sales person, but it also paved way to additional knowledge ( admin work, proof reading, data entry, MS Excel, lead generation, coaching, motivation people etc ) and stronger character beyond selling.
As a sales person, I became very equipped with different styles of selling and “out of the box” way of closing, regardless of the product you are offering. The art and science of selling, through providing strong influence were learned and honed through years and years of practice. I am competitive, goal-oriented and very passionate, thus I always get the top agent award.
As a team leader, I did not just learn to become a team manager, I also became a better version of myself. I became more matured and my work ethics improved greatly. I became solution driven, dependable and organized. Moreover, I also acquired new skills ( because as team leader, I had to do a lot of paper work and reports ) related to admin work as part of my job function is to provide legal documentations, coaching logs, weekly/monthly review, hourly sales report, day end report, due process forms and regularization forms.
Therefore, my abilities doesn't just stop in being an effective sales converter, I can also be a reliable virtual/admin assistant, lead converter, appointment setter and customer service.