Expert Data Management Specialist
Last active: 05/27/2014
Dan has over 18 years of experience as a Technical Specialist in Data Management, including designing custom tools, implementing them and training others in their usage, with a particular focus for the past 8 years on corporate learning and development environments focusing on software, process improvement, project management and customer service.
Dan started his career in Maryland as a processor in a real estate / mortgage-processing firm, adjusting and improving on computer-generated legal templates as required on a situational basis before moving on to Johns Hopkins Hospital, where he became the project lead for physicians preparing articles for publication or presentations for large meetings, creating advanced templates for future use. From there he moved on to assisting healthcare insurance management firms and brokerages, converting their existing sales presentations from manual-entry to a more automated state and creating network-accessible databases to track all existing sales presentations and rate quotes.
After moving to California, his experience brought him to the attention of PricewaterhouseCoopers Learning & Development, where he created custom report templates and multiple databases where employee learning statuses, course registration and departmental workflow could be tracked, as well as creating learner registration solutions both in the firm’s LMS and an external vendor. Utilizing knowledge acquired through both onsite and project management experiences with multiple high-profile nationwide programs involving thousands of learners, he was able to act as either project lead or support whenever necessary, including training for his fellow team members on custom processes he created and managing a team of Learning Management Specialists for one nationwide program consisting of a grouping of multiple courses.
Additionally, Dan has experience in creating PeopleSoft queries, as well as being a primary resource for many learners, supervisors, managers, directors and partners with regards to software capabilities and custom projects. He also provided desk level support to managers, supervisors and associates by answering software-related questions and providing one-on-one training when needed.
Software packages / skills:
• Microsoft Excel, Access, Word, PowerPoint, Visio, Outlook
• Visual Basic and SQL
• Lotus Notes
• HP Service Manager