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Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 239 Phone Support projects are completed every quarter on Upwork.


Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.47.

Last updated: October 1, 2015
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Robert H.

Robert H. Agency Contractor

Team Lead/ Technical Expert Support(Phone/Chat/Email)

Philippines - Tests: 6

I have been working in a business process outsourcing industry for 13 years. This has been an invaluable experience in terms of learning different level of techniques to enhance my performance from an entry level customer care representative processing emails and chat to a 2nd level technical support providing extensive solutions and strengthening client relationship. As a leader, I am currently focused on developing and leading a team to exceed client expectations. I aim to do the same in Odesk given the opportunity to commit myself in the personal and professional development of a team as well as apply the day-to-day project experiences to individual talents.

Associated with: MAGNIFICO

$12.00 /hr
6,602 hours

Jun Kevin Flores

Jun Kevin Flores

Customer Service Representative/ Phone Support/ Virtual Assistant

Philippines - Tests: 3 - Portfolio: 1

For almost 4 years, I have served the customer service industry of the largest online retail company in the world. And now, I am willing to use this experience in the home-based industry. To summarize, here are my previous work experiences: Position: Subject Matter Expert - Customer Service with Administrative Experience Duration: 2 years (2013 - 2015) My tasks were: - Clarify customer requirements, probe for and confirm understanding of requirements or problem. - Meet customer requirements in a timely fashion. - Confirm customer understanding of the solutions and provide additional customer education as needed. - Prepare complete and accurate work and update customer file. - Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests. - Effectively transfer misdirected customer requests to an appropriate party. - Stay current on products, pricing, promotions, procedures, and other important issues. - Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity. - Participate in activities designed to improve customer satisfaction and business performance. - Utilize own judgment to resolve problems or perform research. - Assist in addressing routine and non-routine customer problems. - Operate computer to key and/or verify a variety of complex information. - Perform tasks that are generally not clearly defined and are not part of a regular workflow cycle. Position: Sales and Service Representative Duration: 1 year (2012-2013) My tasks were: - Handles inbound/ outbound emails. - Responds to customer emails using product knowledge. - Resolves customer questions and issues. - Works to build customer confidence in the brand. - When applicable, promotes opportunities for additional products and services.

$3.00 /hr
827 hours

Kelly S.

Kelly S.

Customer Service/Administrative Assistant

United States - Portfolio: 1

I consider myself to be a multi-talented individual, a quick learner and very hard working. I have recently graduated from a Computer Applications Class that consisted of Microsoft 8.1, Word, Power Point and Excel. I have 20+ years strong customer service experience with knowledge in the mortgage loan servicing and retail industry. As my employer you will find that I am eager to grow with you and dedicated to produce excellence.

100% Job Success
$13.00 /hr
1,473 hours

Robert Borden

Robert Borden

Hire a hard worker that is dedicated to your job.


I recently moved to Santiago, Chile and am interested in some freelance work. In my previous position I had a range of responsibilities as follows: retrieving, reviewing, correcting, and processing files; coordinating processing issues/procedures with Executives from outside clients as well as in-house staff; assisted in establishing new FTP connections; generated reports for both in-house and external members of management; created Visual Basic scripts to format reports in Excel; and overseeing the conversion of .pdf documents, and the subsequent importing of them into the company database, followed by reviewing the documents for accuracy. In past jobs I have held the role of customer service rep. and sales agent. I am currently completing the last year of my Bachelors degree in Software Engineering. I recently have worked with Netbeans IDE, Adobe Dreamweaver, and Visual Studio (VB.Net). Please consider me for your upcoming project.

$12.00 /hr
4 hours

Troy S.

Game Developer and Software Developer

United States - Tests: 2

Visit my portfolio here: I'm a Game Dev at heart, but love doing software just as much. I have around 3 years of experience with game development, and 6 years with software development. I've always practiced clean coding techniques from the start, to make sure my code is as clean as possible. I always make my code readable as well as easily extendable. Whatever your work may be, I can complete it for you in an efficient and timely manner.

$20.00 /hr
0 hours

Sarah jane M.

Sarah jane M. Agency Contractor

Customer Support/Phone Support

Philippines - Tests: 2

I have extensive experience in customer service and phone support. I work quickly but have never failed to prioritize quality. Most of the jobs in the past are related to Research and data entry, data scraping, Executive virtual assistance, Database management, wordpress management, Word processing and spreadsheets, Email and calendar management and travel planning and management.

Associated with: GivJob

$4.00 /hr
916 hours

Rafi Arman Anik

Rafi Arman Anik

Phone Support Jobs

Bangladesh - Tests: 2

I have the capability of working or performing in to any kind of field as much as time it need. I am skilled and strong enough to take any kind of challenge and complete it in limited time. No matter what kind of job or work is offered to me, i can not only accept but also complete it in due time. I believe in my qualification and have enough confidence to prove myself that i am an excellent asset in this large and competitive platform.

$3.10 /hr
113 hours

marynel Dionisio

marynel Dionisio Agency Contractor

Live Chat and Phone Support Representative

Philippines - Tests: 9

I have several years of customer service experience (including online, over the phone and in person) and, for the last 7 years, have been using CRM, Citrix and Zendesk to offer customers refunds; apply and cancel subscriptions; apply, cancel and resend individual emails as part of an email series or newsletter; troubleshoot technical issues; resend passwords; collect feedback; and plan new tools and apps. I also have a wealth of experience using Microsoft Word, Microsoft Excel. I have a friendly, professional demeanor and am a confident multitasker, allowing me to take on several responsibilities at once. I'm a quick learner and enthusiastic. I look forward to working with you as a customer service representative as well as your go-to guy for any additional projects you need assistance with.

Associated with: LM Outsourcing Company

$3.33 /hr
85 hours

Avinash Chandra

Avinash Chandra Agency Contractor

Ticket, Chat, Phone, Email Support Agent

India - Tests: 16 - Portfolio: 3

Greetings! I have a friendly, professional demeanor and am a confident multitasker, allowing me to take on several responsibilities at once. I'm a quick learner and enthusiastic. I look forward to working with you as a customer service rep as well as your go-to guy for any additional projects you need assistance with. I am experienced, competent and organized person with tested skills and capabilities in; > Customer Support ( Wordpress, eBay, Blog, PHP, Joomla, Marketing, eCommerce ) > Technical Support ( Windows XP, Windows 7, Windows 8.1, Mac OSX, Linux ) > Phone Support ( x-lite , skype , ring central , magic jack ) > Ticket Support ( Right Now, Helpshift, Zendesk , Kayako , HP Service Desk and many more ) > Live Chat Support ( Live Chat , Comm100, Zoho, Zopim, Livezilla, Velaro and many more ) > Email handling ( Gmail, Yahoo, Hotmail , Microsoft Exchange, Outlook, Office 365 ) > Admin Assistance ( Data Entry, Analysis, Processing, eBay & Megento, Web Research ) > Virtual Assistant ( Calender, Receptionist, Personal Assistant, Operator ) > Graphics Design : Logo Design, Header, Banner, Facebook Cover, Social Media, Business Cards, Design, Photoshop > Internet researching : Google, Bing, Wikipedia > Technical Writer : Computer related tips and tricks, Android, iOS and Windows Mobile support Being a graduate in Information Technology, I believe that my Skills, Experience, Knowledge as well as fluent English in verbal and written is vital for working for you. Additionally, I am highly organized, provides unsurpassed service, professionalism, invaluable support and knowledge. With an eye for details and intense passion for everything about online support, my enthusiasm for this industry is palpable. I marvel in accuracy reasonable turn around time, strong computer skills and I enjoy being an independent asset rather than a cost center. I have reliable internet connection with 5 Mbps upload and download and working HD Webcam, Skype, 40+hours a week at my disposal to work for you. I was also a Top Provider in oDesk now Upwork Top 25 Providers in Odesk :

Groups: Bluehost Developers and Designers, MailChimp Experts Group...

Associated with: Computer Help Online

$11.11 /hr
6,862 hours

Tchoumi mouafo epse yzodjiwo F.

Tchoumi mouafo epse yzodjiwo F.

Live Chat and Phone Support Representative

South Africa - Tests: 9

Help Desk Handling Basic issues such as placing order, responding to client's enquiries, referring them to the upper management when needed. i do have 4 years of experiences as CSR. I did worked with some CRMs, Call count, Front'In... bilingual for i do speak, read and write both English and French. Mostly experienced with email handling, phone support (inbound-outbound). sale experienced

100% Job Success
$10.00 /hr
1,017 hours