Phone Support Agents & Call Center Representatives

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Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

Browse Phone Support job posts for project examples or post your job on Upwork for free!

Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 325 Phone Support projects are completed every quarter on Upwork.

325

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.41.

4.41
Last updated: May 1, 2015
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  1. Brian Shook

    Brian Shook Agency Contractor

    Data Entry, Phone Support

    United States - Last active: 8 hours ago - Tests: 2

    To be able to offer a professional solution for your particular project or task. Professional in everything I do.

    Associated with: oDesk Payroll

    $14.44 /hr
    1,441 hours
    5.00
  2. Jose marcelo jr A.

    Jose marcelo jr A.

    Customer Technical Billing E-mail Chat Phone Support Services

    Philippines - Last active: 8 hours ago - Tests: 14

    My main objective in creating, joining, and profiling my oDesk account is to primarily take advantage of my current and working skill set and put it to productive, good use. I am located here in Manila, Philippines. I have been working in the Call Center Industry since 2002. I have been part of both Inbound and Outbound campaigns that have covered Sales and L1 and L2 Support (Customer, Technical, Accounts and Billing). I have also had the opportunity to work as part of Administrative Support for ID Care Access and auditing and I have worked with Training and Development as a trainer. I have experience in E-mail, Chat, and Phone support on the end-user and small business scale level. On oDesk, I started out my career doing small Virtual Assistant and Administrative support and then I branched off to Customer (Franchise/Business) support. Although I feel this was short-lived, I was then invited to work with a trucking company in Canada where I was part of Order Processing and Back-End Support. I am currently working as a representative for a Premium Support Service campaign. Please do not hesitate to contact me here on oDesk if you are interested in having me join your team. Best, Marc

    $14.99 /hr
    4,879 hours
    5.00
  3. Robert H.

    Robert H.

    Team Lead/ Technical Expert Support(Phone/Chat/Email)

    Philippines - Last active: 8 hours ago - Tests: 6

    I have been working in a business process outsourcing industry for 13 years. This has been an invaluable experience in terms of learning different level of techniques to enhance my performance from an entry level customer care representative processing emails and chat to a 2nd level technical support providing extensive solutions and strengthening client relationship. As a leader, I am currently focused on developing and leading a team to exceed client expectations. I aim to do the same in Odesk given the opportunity to commit myself in the personal and professional development of a team as well as apply the day-to-day project experiences to individual talents.

    $12.00 /hr
    5,653 hours
    4.70
  4. Jean Paul Paredes

    Jean Paul Paredes

    Phone Support,VA/PA,Data Entry,Email,Graphics Designer/Programer

    Philippines - Last active: 1 day ago - Tests: 2 - Portfolio: 14

    In the past few employers I have locally and on oDesk, my clients have always been very satisfied with my performance, initiative, practicality, problem solving skills, multi-skills, loyalty, and ability to adapt to new roles and skills in a short period of time. I love troubleshooting as well as making solutions for better, more efficient data processing. Skills includes Technical Support, Visual Basic Programming, HTA/HTML, Administrative Support, advertising website maintenance and updating, Excel Automation/Macro Programming, Print/Graphics Design, Data Mining/Research, Client Mail Setup, Database Administration, CPanel and Domain Management, Free Website Hosting, Google Docs/Form, Fusiontables and Zendesk. Experiences: - Visual Basic Programmer (VBA/VBS) - 4 years as Computer layout Artist/Designer (Printing Press) - 2 years as Computer Graphics Artist/Designer (Advertising) - 2 years as Call Center Technical Support Representative - 9 months as Data Analyst (Promoted) - Online Admin or Virtual Assistant - Print Artist/Designer & Virtual Assistant doing calls to real estate prospects in the US - 3 months working as Technical Support Representative for a Canadian Web Hosting Company - Customer Service Representative for Online PC Solutions - 9 months as Liason Apprentice/Admin Assistant for a Home Tending Company/Real Estate - Data Encoder and Keyword researcher assistant - Ebook Proof Reading - Admin Assistant/IT/Dispatch Control/Transportation Services - Real Estate Excel Macro Programmer - Taxi reservation - Zendesk Ticket Support - PHP/MySQL Database Programmer (Beginner/Hosting Websites) - Website Developer - Excel Macro Developer/Programmer - Online Gaming Trainee/Administrator - Autoit, VBScript, PHP, Javascript programmer Skills: - Technical Troubleshooting - Setting up Outlook and other Client Mails - Creating/developing application software using Visual Basic - Designing advertising materials such as posters, brochure, soap boxes, food boxes, streamers, banners, and more. - Use/operate both PC and MAC computers - Editing photos using Adobe Photoshop CS3 - Experienced user of Adobe Photoshop CS3, Adobe Illustrator CS3, Adobe InDesign CS3, Microsoft Excel, Microsoft Outlook - Handling technical calls. - Creating Excel/Outlook macro programs for better data processing. - Creating HTA/HTML applications for data encoding tasks. - Employee/Staff scheduler - Web Hosting Tier 1 Tech Support with basic Cpanel/Plesk. - Editing/updating product images online - Virtual Assistant - Zendesk, Google for Small Business, Google Drive, Google Docs, Google Calendar - Free Web Hosting with Cpanel - Free TK Domain - Basic PHP and MySQL - Paypal Integration and IPN - Autoit Programming IP Phone: Cisco SPA 303 IP PHONE

    $5.56 /hr
    10,626 hours
    4.82
  5. Chris Maraviles

    Chris Maraviles

    E-marketing, Customer Service, Chat, Email and Phone Support

    Philippines - Last active: 01/17/2014 - Tests: 5

    Working as a call center agent for more than three years have developed my skills in providing quality service to customers. I like to learn more and develop new skills here in this virtual work. I like to have the same opportunity as to those virtual agents that are making good in this line of work.

    $3.33 /hr
    5,484 hours
    4.92
  6. Divina M.

    Divina M.

    Customer Service/Phone support/ Marketing Online/ Data entry

    Philippines - Last active: 09/08/2014 - Tests: 4 - Portfolio: 1

    I am an experienced Customer Service / Sales Representative who has worked almost three years in the call center industry (BPO) here in the Philippines for US' top satellite radio (SXM) as client, handling account inquiries like; billing, and up-selling radio hardware as well as subscriptions. Through it, I have already developed a sense of being able to work both under pressure as well as with minimal supervision. Flexibility in terms of familiarity with the different timezones in the US and noting how to adjust with our time here in the Philippines is a major factor. Not to mention the ability to quickly learn and absorb new processes to accomplish tasks assigned to me. This is evident with the number of projects I have already accomplished here in oDesk; be it virtual assistant, finishing some paper works, booking,shopping online and even reservations as well as setting appointments. Let me know if you would need a competitive staff like me to work on your team.

    $3.33 /hr
    1,594 hours
    5.00
  7. Syeda Aasia Jan

    Syeda Aasia Jan

    Administrative Support & Phone Support

    Pakistan - Last active: 4 days ago - Tests: 2 - Portfolio: 1

    I am here to share my skills and expertise with clients, who need 100% accurate results. My strong command on English verbal & non verbal skills, is my main tool to get jobs and complete it with excellent results.

    $5.00 /hr
    352 hours
    5.00
  8. Rafi Arman Anik

    Rafi Arman Anik

    Phone Support Jobs

    Bangladesh - Last active: 12/03/2012 - Tests: 2

    I have the capability of working or performing in to any kind of field as much as time it need. I am skilled and strong enough to take any kind of challenge and complete it in limited time. No matter what kind of job or work is offered to me, i can not only accept but also complete it in due time. I believe in my qualification and have enough confidence to prove myself that i am an excellent asset in this large and competitive platform.

    $3.10 /hr
    113 hours
    4.60
  9. Giovannie Valdez

    Giovannie Valdez

    Customer Service/Inbound Phone Support

    Philippines - Last active: 1 day ago - Tests: 7

    I have more than 6 years of experience providing Customer Service/Support for large and small businesses. My depth of experience includes general customer support, outbound sales, and appointment setting. I am an expert with live chat, ticket support, phone support, and Zendesk. I am looking to work for Customer Service/Inbound Phone Support jobs and I am available to work part time. * Live Chat, Ticket and Phone Support Representative (6 years - Microsoft) * Customer Service Phone Representative with Magento (3 months - Furniture Website) * Zendesk Customer Service Specialist (Lumitak) * Outbound Sales Agent (Dish.com) * Appointment Setter

    $6.67 /hr
    808 hours
    4.14
  10. Louella G.

    Louella G.

    Executive Specialist, VA/PA, Phone Support, SEO

    Philippines - Last active: 2 days ago - Tests: 1 - Portfolio: 1

    To unload the great bulk off the shoulders of my employer and be an asset to management. I am a work from home person who is willing to work irregular hours for business and personal research. Currently has a small team of web scrapers. My experience include data mining and entry, email generator and sender, web research, lead generation, customer service, personal assistance, sales and marketing, marketing representative, appointment setter, project officer, and telemarketer among others. REP for Insurance on oDesk for 7 months. My English proficiency oral and written are excellent. Worked as a personal secretary, cashier, payroll/ computer clerk and for a local big company for 3 years. Managed a small personal business. Willing to learn where each job accepted is a challenge as well as an added experience for the next job.

    $11.11 /hr
    1,455 hours
    4.88