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Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 320 Phone Support projects are completed every quarter on Upwork.

320

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.44.

4.44
Last updated: July 1, 2015
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  1. Robert H.

    Robert H.

    Team Lead/ Technical Expert Support(Phone/Chat/Email)

    Philippines - Last active: 3 hours ago - Tests: 6

    I have been working in a business process outsourcing industry for 13 years. This has been an invaluable experience in terms of learning different level of techniques to enhance my performance from an entry level customer care representative processing emails and chat to a 2nd level technical support providing extensive solutions and strengthening client relationship. As a leader, I am currently focused on developing and leading a team to exceed client expectations. I aim to do the same in Odesk given the opportunity to commit myself in the personal and professional development of a team as well as apply the day-to-day project experiences to individual talents.

    $12.00 /hr
    6,157 hours
    4.70
  2. Jun Kevin Flores

    Jun Kevin Flores

    Customer Service Representative/ Phone Support/ Virtual Assistant

    Philippines - Last active: 2 days ago - Tests: 3 - Portfolio: 1

    For almost 3 years, I have served the customer service industry of the largest online retail company in the world. And now, I am willing to use this experience in the home-based industry. To summarize, here are my previous work experiences: Position: Subject Matter Expert - Customer Service with Administrative Experience Duration: 2 years (2013 - 2015) My tasks were: - Clarify customer requirements, probe for and confirm understanding of requirements or problem. - Meet customer requirements in a timely fashion. - Confirm customer understanding of the solutions and provide additional customer education as needed. - Prepare complete and accurate work and update customer file. - Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests. - Effectively transfer misdirected customer requests to an appropriate party. - Stay current on products, pricing, promotions, procedures, and other important issues. - Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity. - Participate in activities designed to improve customer satisfaction and business performance. - Utilize own judgment to resolve problems or perform research. - Assist in addressing routine and non-routine customer problems. - Operate computer to key and/or verify a variety of complex information. - Perform tasks that are generally not clearly defined and are not part of a regular workflow cycle. Position: Sales and Service Representative Duration: 1 year (2012-2013) My tasks were: - Handles inbound/ outbound emails. - Responds to customer emails using product knowledge. - Resolves customer questions and issues. - Works to build customer confidence in the brand. - When applicable, promotes opportunities for additional products and services.

    $3.00 /hr
    507 hours
    0.00
  3. Alan Schroeder

    Alan Schroeder

    Computer and Network Support Ticket, Chat, Phone, Social Agent

    United States - Last active: 1 day ago - Tests: 9 - Portfolio: 1

    Since before graduating high school, I have been involved in the technology field. My core competency is in problem-solving, staff training, and technical support, but as the sole contractor in many places, I have expanded into roles in Linux and Windows server Administration, IIS Services, C++ scripting, and Administrative support and budgeting. My professional work experience began as a jack-of-all-trades at the local library, and soon expanded to systems and network administration roles at libraries in nearby towns. I have recently received my B.A. in Business Information Systems, adding to my A.A.S in Microcomputer Support Specialist and A+ Certification.

    Groups: Pro Customer Service

    $12.00 /hr
    51 hours
    5.00
  4. Marybelle Joy Escuadro

    Marybelle Joy Escuadro Agency Contractor

    Nurse/CSR/Recruiter/phone&chat support/PA/email/appointment setter

    Philippines - Last active: 3 hours ago - Tests: 10 - Portfolio: 2

    A dedicate person with 4 years of experience in the call center industry. I do phones calls, emails, live chat and administrative task. I can do it all and I absolutely love every minute of it. I enjoy interacting with people. I am also very organized and proficient. I maintain a high level of professionalism in everything I do. You could always feel confident that your company is being well represented as long as I am on your team! I have worked as a Technical Support Representative for a year. I also worked for Hot Bud Nutrition as a CSR (phone,email and chat support) and as an Admin assistant- as part of the human resources department - full cycle recruiting from sourcing candidates, screening, conducting telephone interviews, as well as formal interviews and extending offers. I also worked with Vimax Group Inc , I do outbound call for account management, billing and order processing. I also handled inbound calls for billing issues. I am also a trained email and live chat support agent. I also worked for a real estate company as a review collector, admin assistant, inbound call agent and appointment setter.

    Associated with: F.I.R.M Solutions

    $5.56 /hr
    7,145 hours
    4.86
  5. Divina M.

    Divina M.

    Customer Service/Phone support/ Marketing Online/ Data entry

    Philippines - Last active: 22 days ago - Tests: 4 - Portfolio: 1

    I am an experienced Customer Service / Sales Representative who has worked almost three years in the call center industry (BPO) here in the Philippines for US' top satellite radio (SXM) as client, handling account inquiries like; billing, and up-selling radio hardware as well as subscriptions. Through it, I have already developed a sense of being able to work both under pressure as well as with minimal supervision. Flexibility in terms of familiarity with the different timezones in the US and noting how to adjust with our time here in the Philippines is a major factor. Not to mention the ability to quickly learn and absorb new processes to accomplish tasks assigned to me. This is evident with the number of projects I have already accomplished here in oDesk; be it virtual assistant, finishing some paper works, booking,shopping online and even reservations as well as setting appointments. Let me know if you would need a competitive staff like me to work on your team.

    $3.33 /hr
    1,641 hours
    4.99
  6. Nicole Mayo

    Nicole Mayo

    Industrial/Organizational Psychologist, Writer

    United States - Last active: 2 days ago - Portfolio: 1

    As an Industrial/Organizational Psychologist, I seek to bridge the gap between the academic literature and the training classroom, applying adult learning theories and virtual training techniques to increase skills and knowledge acquisition, training transfer, and job performance in a wide variety of industries. I am seeking consulting projects will allow me to apply my extensive virtual classroom experience and knowledge of virtual training theory to build training programs that will entertain, inform, and drive employee success.

    $77.78 /hr
    87 hours
    4.98
  7. Dan Catana

    Dan Catana

    Reporting Analyst, Data Manager, VA+

    Romania - Last active: 4 days ago - Tests: 1 - Portfolio: 2

    Thank you for your interest in my profile. I believe if you work really hard and you're kind, amazing things can happen. I intend to treat myself and my work with fairness and seriousness. There is no project too big or too small! My skills reflect in the Elance tests results. I am a reporting analyst with talent in customer service, graphic design, quality assurance, communication and sales. Extended knowledge of Excel and related Office specialty. Complete in Photoshop and Premiere editing software. Intelligent, articulate and driven to succeed, I'm always equal to the task and eager to expand my horizons. With optimal turn-around time and extremely budget conscious pricing, your satisfaction is my ultimate concern.

    $10.00 /hr
    5,327 hours
    4.97
  8. Leah Campbell

    Leah Campbell

    Organized Professional, Inherent Writing Strength

    United States - Last active: 4 days ago - Portfolio: 3

    A writer who has been lauded for her ability to pull people in with her words, Leah Campbell has experience composing articles on a variety of topics ranging from infertility, careers, parenting, relationships, adoption and overall health and wellness. Since publishing her first book, Single Infertile Female, she has also found success working as a developmental editor for up and coming authors hoping to polish their work. One of her clients recently signed a two-book deal with HarperCollins, after collecting a pile of rejection letters prior to working with Leah.

    $50.00 /hr
    56 hours
    4.90
  9. Sara K.

    Sara K.

    Expect no less

    Canada - Last active: 4 days ago - Tests: 1 - Portfolio: 1

    Accomplished, highly motivational staff trainer able to convey practical ways to optimize customer service while increasing company profitability. Qualities that I can bring to your company; *Analytical *Microsoft Office *Creative & Flexible *Organized & Detailed *Self-Starter *Education & Training *Quick Learner *Curriculum Development *Team Player & Builder *Strategic Decision Making *Excellent Computer Skills *Strong Communicator *Coordinate Multiple Activities *Office Equipment Skills

    $20.00 /hr
    1,620 hours
    5.00
  10. Syed I.

    Syed I.

    GRAPHIC DESIGNER, VIDEO EDITOR, 3D GENERALIST

    Pakistan - Last active: 8 days ago - Tests: 1 - Portfolio: 36

    Experienced in Graphic design, Video Editing, Motion Graphics, 3d animations, Photoshop image editing and Power Point Presentations, Camtasia videos, After Effects and Premiere Pro. Handled projects at Elance with 5/5 feedback from clients and below are just a few of them: “Syed, again you did an excellent job. You are very easy to work with. You came to really understand my needs and with ease and professionalism created exactly what I wanted in my end product. Beautiful, clean product. Thank you.” “I found this contractor to by highly self motivated and can complete tasks even on strict deadlines. He worked relentlessly during even holiday periods to complete our job which was time crucial. Highly recommend for 3D video production.” “Syed is very professional and does excellent work with very little direction. I will rehire this contractor with no hesitation.” “I neede a quick graphic with a transparent background - and within an hour Syed had one created! Sometimes I won

    $10.00 /hr
    59 hours
    4.98