Phone Support Agents & Call Center Representatives

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Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 325 Phone Support projects are completed every quarter on Upwork.

325

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.41.

4.41
Last updated: May 1, 2015
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  1. Shameco D.

    Shameco D.

    Expert Customer Executive Supervisor/Phone support with Data Entry Exp

    Saint Kitts and Nevis - Last active: 10 days ago - Tests: 10 - Portfolio: 4

    I am a trained Customer Service expert as Agent executive/Supervisor with 12 years experience with inbound and outbound calling. I have worked in 4 telecomunications call centers where I have learn that customer service is the ROOT in every company. I am highly determined, keen, polite individual with great communication skills, maintain focus by setting goals and reaching them. My motto (QUALITY work though great CUSTOMER SERVICE). I LOVE what I do. I am also experienced with collections and transferring customer to the various departments as well as being a Data Entry Specialist for 4 years. I am dedicated to giving my BEST at whatever project is handed to me. I love the fast paced environment where deadlines are a priority and handling multiple jobs simultaneously is a requirement. I enjoy a challenge. I can type at a good speed. I am an efficient team player as well who can be depended on to roll up her sleeves when the going gets rough. Please do not hesitate to contact me for opportunities and I assure you that I will give an excellent job performance.

    $4.44 /hr
    4,504 hours
    4.90
  2. Jean Paul Paredes

    Jean Paul Paredes

    Phone Support,VA/PA,Data Entry,Email,Graphics Designer/Programer

    Philippines - Last active: 16 hours ago - Tests: 2 - Portfolio: 14

    In the past few employers I have locally and on oDesk, my clients have always been very satisfied with my performance, initiative, practicality, problem solving skills, multi-skills, loyalty, and ability to adapt to new roles and skills in a short period of time. I love troubleshooting as well as making solutions for better, more efficient data processing. Skills includes Technical Support, Visual Basic Programming, HTA/HTML, Administrative Support, advertising website maintenance and updating, Excel Automation/Macro Programming, Print/Graphics Design, Data Mining/Research, Client Mail Setup, Database Administration, CPanel and Domain Management, Free Website Hosting, Google Docs/Form, Fusiontables and Zendesk. Experiences: - Visual Basic Programmer (VBA/VBS) - 4 years as Computer layout Artist/Designer (Printing Press) - 2 years as Computer Graphics Artist/Designer (Advertising) - 2 years as Call Center Technical Support Representative - 9 months as Data Analyst (Promoted) - Online Admin or Virtual Assistant - Print Artist/Designer & Virtual Assistant doing calls to real estate prospects in the US - 3 months working as Technical Support Representative for a Canadian Web Hosting Company - Customer Service Representative for Online PC Solutions - 9 months as Liason Apprentice/Admin Assistant for a Home Tending Company/Real Estate - Data Encoder and Keyword researcher assistant - Ebook Proof Reading - Admin Assistant/IT/Dispatch Control/Transportation Services - Real Estate Excel Macro Programmer - Taxi reservation - Zendesk Ticket Support - PHP/MySQL Database Programmer (Beginner/Hosting Websites) - Website Developer - Excel Macro Developer/Programmer - Online Gaming Trainee/Administrator - Autoit, VBScript, PHP, Javascript programmer Skills: - Technical Troubleshooting - Setting up Outlook and other Client Mails - Creating/developing application software using Visual Basic - Designing advertising materials such as posters, brochure, soap boxes, food boxes, streamers, banners, and more. - Use/operate both PC and MAC computers - Editing photos using Adobe Photoshop CS3 - Experienced user of Adobe Photoshop CS3, Adobe Illustrator CS3, Adobe InDesign CS3, Microsoft Excel, Microsoft Outlook - Handling technical calls. - Creating Excel/Outlook macro programs for better data processing. - Creating HTA/HTML applications for data encoding tasks. - Employee/Staff scheduler - Web Hosting Tier 1 Tech Support with basic Cpanel/Plesk. - Editing/updating product images online - Virtual Assistant - Zendesk, Google for Small Business, Google Drive, Google Docs, Google Calendar - Free Web Hosting with Cpanel - Free TK Domain - Basic PHP and MySQL - Paypal Integration and IPN - Autoit Programming IP Phone: Cisco SPA 303 IP PHONE

    $5.56 /hr
    10,853 hours
    4.82
  3. Mary grace N.

    Mary grace N.

    Appointment Setter/Customer Service/Data Entry/Phone and Email Support

    Philippines - Last active: 1 month ago - Tests: 5

    Over the last 12 years I have been highly exposed in the E-Commerce industry. Customer Service Representative which deals in email handling, phone support, technical support, billing inquiries, retention agent, payment and order processing. Multi-tasking on a given handling time yet delivers quality customer service is a skill I have developed in this field. I have an experience as a bookkeeper and was able to manage an online store on Ebay. Online, I have also worked as an appointment setter.

    $4.00 /hr
    65 hours
    4.89
  4. Salma Melliti

    Salma Melliti

    writing and translation, phone support, analysing data and research,

    Tunisia - Last active: 5 days ago - Tests: 2 - Portfolio: 2

    Hi, I'm salma and I am a dynamic and punctual woman, I am very active and talented, I'm an arabic native speaker, also fluent in both english and french. I'm able to perform a variety of tasks such as data entry, research, writing, customer service , translation and many other administrative ones. I'm looking for a long or short term job that fits my skills and I'm ready for new experiences as I'm a fast learner. Over the last years, i have wrote many article in arabic english and french. I also have many experiences in translation. I worked in a call center whereby I learned everything about customer service. I'm able to translate to many languages using different tools and technics. I worked in a travel agency for one year and due to the nature of my job I have been always looking for news through the media, journals, facebook and twitter.

    $4.57 /hr
    78 hours
    5.00
  5. Beejay B.

    Beejay B.

    Expert in Phone Handling and World-Class Support

    Philippines - Last active: 16 hours ago - Tests: 2

    I have worked in the BPO industry for 7 years. I've done Customer service, Collections, Lead generation, Appointment Setting, Sales and Telemarketing. I have excellent English communication skills. I picked up my Bachelor's Degree in Business Administration major in Business Management and Entrepreneurship back in 2007 and since then, I have been working in the Call Center industry and now looking forward to more success being a freelancer!

    $6.67 /hr
    1,515 hours
    4.92
  6. Tarcelita Manaytay

    Tarcelita Manaytay

    Administrative Assistant/Phone Support Expert/Data Entry Professional

    Philippines - Last active: 16 hours ago - Tests: 8

    After 18 years of a Secretarial job experience in a fertilizer manufacturing company, I am able to enhance my knowledge and capabilities in the field of Administrative Support, Data entry, Customer care, Phone support and Communication here at odesk. I learned many things which good employers are eager to provide me in order to do the task that they requires me to do to the best of my ability. And it is my goal to create and maintain a high standard performance and competency in my work.

    $5.00 /hr
    5,327 hours
    4.97
  7. Oscar Horace Tabligan

    Oscar Horace Tabligan Agency Contractor

    Customer Support Specialist / Phone, Chat, Email / Virtual Assistant

    Philippines - Last active: 3 days ago - Tests: 5

    I am a graduate of Bachelor of Science in Electronics and Communications Engineering. Being reliable, honest, hardworking, focus and productive are always the traits that I show to my clients. I have been working with different companies for a while as a home based Customer Service Representative, Phone Support, Chat Support, Email Support, Sales Representative, Data Entry Specialist, Web Researcher, Technical Support and Internet Marketer. Products that I have supported include Cable TV services, Pharmaceutical products, IT advising company, Broadband Internet Connection, Security Alarm Systems, Mobile Phones, Security Software, Networking Hardware, Operating Systems (Windows and MAC), Email Clients and a lot more. I also have more than four years of experience with different BPO companies. Those prestigious companies that I worked with were Teletech Customer Care, Convergys Philippines Corp., and Panasiatic Solutions. I have been assigned with different tasks such as troubleshooting the Internet, mobile phones, computer desktops and laptops, software, hardware, emails etc. I also have assisted customers with their account information, bills and payments. My typing speed is also excellent reaching 55 WPM with proper software knowledge. I am capable of multitasking and can handle many administrative responsibilities. I can handle wide varieties of work because I have already reached the supervisory level twice. This is what I can offer your company and prove my efficiency just as I proved in my previous work places. I can communicate well with clients. My time management skills and the capability to do a number of works make me an ideal candidate for a job post.

    Associated with: Interactive Solutions, Elite Online Services, TRISIS Contact Solutions

    $6.67 /hr
    5,815 hours
    4.72
  8. Marybelle Joy Escuadro

    Marybelle Joy Escuadro Agency Contractor

    Nurse/CSR/Recruiter/phone&chat support/PA/email/appointment setter

    Philippines - Last active: 16 hours ago - Tests: 10 - Portfolio: 2

    A dedicate person with 4 years of experience in the call center industry. I do phones calls, emails, live chat and administrative task. I can do it all and I absolutely love every minute of it. I enjoy interacting with people. I am also very organized and proficient. I maintain a high level of professionalism in everything I do. You could always feel confident that your company is being well represented as long as I am on your team! I have worked as a Technical Support Representative for a year. I also worked for Hot Bud Nutrition as a CSR (phone,email and chat support) and as an Admin assistant- as part of the human resources department - full cycle recruiting from sourcing candidates, screening, conducting telephone interviews, as well as formal interviews and extending offers. I also worked with Vimax Group Inc , I do outbound call for account management, billing and order processing. I also handled inbound calls for billing issues. I am also a trained email and live chat support agent. I also worked for a real estate company as a review collector, admin assistant, inbound call agent and appointment setter.

    Associated with: F.I.R.M Solutions

    $5.56 /hr
    6,351 hours
    4.86
  9. Racquel E.

    Racquel E.

    Web Research, Big Commerce, eBay, Phone & Chat Support, Moderator,

    Philippines - Last active: 08/28/2014 - Tests: 7

    My skills, experience, knowledge and positive work attitude will give me the ability to provide quality and reliable result towards the task. I have vast exprience and capability in Phone and Chat Support, Customer Service, data entry, MS Office(Word/Excel), email marketing, eBay, Big Commerce, Turbo Lister, web research, PDF files, Adobe Photoshop, moderating forums, message boards,chatrooms, email/chat response handling. I am competent to work with minimal supervision. I display behaviors that are consistent with the Standards of Business Conduct. I exhibit a personal sense of urgency and commitment to work, I do extra mile to ensure plans and goals are current.

    $3.96 /hr
    820 hours
    4.92
  10. James Roy Tirador

    James Roy Tirador

    Customer Service/Zendesk/IT/Phone,Email&Chat Support/ VA

    Philippines - Last active: 4 months ago - Tests: 7 - Portfolio: 4

    To be able to render a service with all honesty. To provide a good quality of work. To make my employer feel satisfied and happy with less supervision. To abide the company's policy. To be able to learn new things while reaching my employer's goal. These are my objectives. I value time. I have the energy, passion as well as work ethics to perform any tasks given to me. I have worked as a Recruitment Assistant in a call center, Recruitment Department. I have few work experience here in oDesk in a field of Data Entry, Data Gathering, Excel, MS Office. I also have experience in Appointment Setting, Survey and Customer Service. I can work well alone or even in a team and give above and beyond my capabilities to meet my client's expectations.My goal has always been for both parties - my boss and the customers.

    $4.44 /hr
    4,293 hours
    4.99