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Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 239 Phone Support projects are completed every quarter on Upwork.


Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.47.

Last updated: October 1, 2015
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Pankaj S.

Pankaj S.


India - Portfolio: 32

I am a creative designer with over 6 years of an experience. I am an expert in the following areas: 1) MAGE MANIPULATION I DEEP ETCHING I CLIPPING PATH | BACKGROUND REMOVAL I IMAGE ENHANCEMENT I IMAGE RETOUCHING I IMAGE SLITCHING. 2) IMAGE RECREATION FROM RASTER TO VECTOR GRAPHICS. 3) LOGO DESIGN I BUSINESS CARD DESIGN I LETTERHEAD DESIGN I BROCHURE & CATALOGUE DESIGN I LEAFLETS & FLYER DESIGNS I BOOK COVER DESIGNS I FACEBOOK COVER PAGES AND BANNER DESIGNS. 4) VOICE OVER ARTIST My motto: Every client comes back to me, and the simplest way to achieve that is an exceptional service and communication. Thanks & Regards, Pankaj Sharma

100% Job Success
$5.00 /hr
54 hours

Sarah jane M.

Sarah jane M. Agency Contractor

Customer Support/Phone Support

Philippines - Tests: 2

I have extensive experience in customer service and phone support. I work quickly but have never failed to prioritize quality. Most of the jobs in the past are related to Research and data entry, data scraping, Executive virtual assistance, Database management, wordpress management, Word processing and spreadsheets, Email and calendar management and travel planning and management.

Associated with: GivJob

$4.00 /hr
936 hours

Rafi Arman Anik

Rafi Arman Anik

Phone Support Jobs

Bangladesh - Tests: 2

I have the capability of working or performing in to any kind of field as much as time it need. I am skilled and strong enough to take any kind of challenge and complete it in limited time. No matter what kind of job or work is offered to me, i can not only accept but also complete it in due time. I believe in my qualification and have enough confidence to prove myself that i am an excellent asset in this large and competitive platform.

$3.10 /hr
113 hours

Aileen G.

Aileen G.

Customer Support Representative/Chat/Phone/Email

Philippines - Tests: 4

My aim is to become one of the most dependable Upwork professionals by providing consistently excellent quality of work and giving positive contribution to the organization. I am honest, results-oriented, knowledgeable, reliable and hardworking. I am available for both short and long term projects. I have multiple years of experience in Customer Support. For almost 2 and a half years, I am capable of offering assistance in a multitude of areas including: Customer / Technical Support (Voice/Chat/Email) Data Entry and Web Research Virtual/Personal Assistant Writing and Editing and the like.

100% Job Success
$4.44 /hr
4,547 hours

marynel Dionisio

marynel Dionisio Agency Contractor

Live Chat and Phone Support Representative

Philippines - Tests: 9

I have several years of customer service experience (including online, over the phone and in person) and, for the last 7 years, have been using CRM, Citrix and Zendesk to offer customers refunds; apply and cancel subscriptions; apply, cancel and resend individual emails as part of an email series or newsletter; troubleshoot technical issues; resend passwords; collect feedback; and plan new tools and apps. I also have a wealth of experience using Microsoft Word, Microsoft Excel. I have a friendly, professional demeanor and am a confident multitasker, allowing me to take on several responsibilities at once. I'm a quick learner and enthusiastic. I look forward to working with you as a customer service representative as well as your go-to guy for any additional projects you need assistance with.

Associated with: LM Outsourcing Company

$3.33 /hr
85 hours

Avinash Chandra

Avinash Chandra Agency Contractor

Ticket, Chat, Phone, Email Support Agent

India - Tests: 16 - Portfolio: 3

Greetings! I have a friendly, professional demeanor and am a confident multitasker, allowing me to take on several responsibilities at once. I'm a quick learner and enthusiastic. I look forward to working with you as a customer service rep as well as your go-to guy for any additional projects you need assistance with. I am experienced, competent and organized person with tested skills and capabilities in; > Customer Support ( Wordpress, eBay, Blog, PHP, Joomla, Marketing, eCommerce ) > Technical Support ( Windows XP, Windows 7, Windows 8.1, Mac OSX, Linux ) > Phone Support ( x-lite , skype , ring central , magic jack ) > Ticket Support ( Right Now, Helpshift, Zendesk , Kayako , HP Service Desk and many more ) > Live Chat Support ( Live Chat , Comm100, Zoho, Zopim, Livezilla, Velaro and many more ) > Email handling ( Gmail, Yahoo, Hotmail , Microsoft Exchange, Outlook, Office 365 ) > Admin Assistance ( Data Entry, Analysis, Processing, eBay & Megento, Web Research ) > Virtual Assistant ( Calender, Receptionist, Personal Assistant, Operator ) > Graphics Design : Logo Design, Header, Banner, Facebook Cover, Social Media, Business Cards, Design, Photoshop > Internet researching : Google, Bing, Wikipedia > Technical Writer : Computer related tips and tricks, Android, iOS and Windows Mobile support Being a graduate in Information Technology, I believe that my Skills, Experience, Knowledge as well as fluent English in verbal and written is vital for working for you. Additionally, I am highly organized, provides unsurpassed service, professionalism, invaluable support and knowledge. With an eye for details and intense passion for everything about online support, my enthusiasm for this industry is palpable. I marvel in accuracy reasonable turn around time, strong computer skills and I enjoy being an independent asset rather than a cost center. I have reliable internet connection with 5 Mbps upload and download and working HD Webcam, Skype, 40+hours a week at my disposal to work for you. I was also a Top Provider in oDesk now Upwork Top 25 Providers in Odesk :

Groups: Bluehost Developers and Designers, MailChimp Experts Group...

Associated with: Computer Help Online

$11.11 /hr
6,862 hours

Tchoumi mouafo epse yzodjiwo F.

Tchoumi mouafo epse yzodjiwo F.

Live Chat and Phone Support Representative

South Africa - Tests: 9

Help Desk Handling Basic issues such as placing order, responding to client's enquiries, referring them to the upper management when needed. i do have 4 years of experiences as CSR. I did worked with some CRMs, Call count, Front'In... bilingual for i do speak, read and write both English and French. Mostly experienced with email handling, phone support (inbound-outbound). sale experienced

100% Job Success
$10.00 /hr
1,017 hours

Jairus A.

Jairus A.

Customer Service Expert/ Phone Support/ Virtual Assistant

Philippines - Tests: 4

I have 8 years of Call Center Experience which enabled me to provide the following: -Exemplary Customer Experience (Phone, Email and Chat Support) -Quality Assurance Monitoring (Call listening and Transcribing) -Social Media Management (Facebook and Youtube) -Proficiency in Microsoft Word, Excel and Powerpoint I have worked for kgb_Philippines Directory Assistance and Centralized Ordering Facility, HSBC Retail Services and Capital One Financial, companies that developed my work professionalism and attitude positively. I always focus on the task at hand and try to make everything a learning experience.

$5.00 /hr
0 hours

Didier eric N.

Didier eric N. Agency Contractor

Live Chat and Phone Support Representative

Philippines - Tests: 10 - Portfolio: 4

I am a native french speaker who got graduated in India, where I stayed for 6 years then moved to Philippines. I believe, I have the necessary skills and abilities for positions such as: Help Desk/Ticket Support Live Chat Support Email Support Inbound Phone Support Outbound Phone Support I have been, for 2 years, a french tutor in an English institute, and I worked as French Customer Support Representative in a firm in Philippines. I had a previous position on upwork as chat support for 2 months.

Associated with: SERVICE PRO

96% Job Success
$11.11 /hr
185 hours

Vinay Kumar Bopangi

Vinay Kumar Bopangi

Live Chat and Phone Support Representative

India - Tests: 10

It has been a simple journey. Provide the greatest level of customer service, and strive for an extra 10% every time. I have been striving for over eight years now, trying to improve myself, having spent half of that in customer service, and the other in Technical support. Equally adept on learning new In-House applications, and softwares to ensure the work is not affected. An equal experience in using MicroSoft Excel, Word, PowerPoint. With an patient attitude, attention to detail, positive attitude, and the ability to multi-task effieciently, i never let multiple responsibilities slow me down or my work. I'm a quick learner and enthusiastic. I would love to be your next customer service agent.

Groups: Pro Customer Service

$7.00 /hr
0 hours