Get Your Phone Support Project Started Today!

Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

Browse Phone Support job posts for project examples or post your job on Upwork for free!

Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 320 Phone Support projects are completed every quarter on Upwork.

320

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.44.

4.44
Last updated: July 1, 2015
Clear all filters
  1. Ronnie L.

    Ronnie L. Agency Contractor

    Customer Service &Support/Phone,Chat and Email Support / Telesales/ VA

    Philippines - Last active: 15 hours ago - Tests: 11 - Portfolio: 12

    I have been with the outsourcing industry for more than 5 years since 2008. I started out as a Technical Support Rep. and became a Resolutions Specialist for almost 2 years, then became an Operations Supervisor for a sales and technical campaign for a year. I have also been a Customer Service Representative for a sales account. I am a committed individual who is success driven, adaptable to change and always strive to meet goals and objectives. I have great experience in customer service, sales and technical accounts and people management. My core competencies are : - Customer Service / Sales / Voice and non Voice - Helpdesk / Phone support / Email / Chat Support / Technical support - Telemarketing / Appointment setting / Lead Generation - Admin and back office jobs like Data Entry / Data Mining / Virtual Assistant My goal is to provide quality service to those who seek it. A dedicated,self motivated and a good team player who can work well under minimum supervision,my objective would always be to meet my clients expectations.

    Associated with: VWP Manpower Agency, Perfect Solution Company

    $11.11 /hr
    4,784 hours
    5.00
  2. Adrian Malcolm

    Adrian Malcolm

    Customer service/Technical support, phone support and telemarketing

    Jamaica - Last active: 2 days ago - Tests: 7 - Portfolio: 3

    Need a Customer Service Superstar? My name is Adrian Malcolm, I have over 5 years experience in the customer service/Tech support industry, I Have worked with several US based accounts including At&T, Sprint and Ford Motor Credit. I have developed strong planning and organizational skills coupled with an in-depth analytical approach to problem management. I have also had the opportunity to develop strong interpersonal communication and customer assessment skills. I can reach me at anytime , I am so exited to do what I truly love and I am looking forward to working with you very soon.

    $6.00 /hr
    966 hours
    1.00
  3. Beejay B.

    Beejay B.

    Expert in Phone Handling and World-Class Support

    Philippines - Last active: 2 days ago - Tests: 2

    I have worked in the BPO industry for 7 years. I've done Customer service, Collections, Lead generation, Appointment Setting, Sales and Telemarketing. I have excellent English communication skills. I picked up my Bachelor's Degree in Business Administration major in Business Management and Entrepreneurship back in 2007 and since then, I have been working in the Call Center industry and now looking forward to more success being a freelancer!

    $6.67 /hr
    1,892 hours
    4.05
  4. Wednesday anne H.

    Wednesday anne H.

    Data Entry,Phone Support,Lead Gen.,Customer Service, Appoint. Setter

    Philippines - Last active: 15 hours ago - Tests: 9 - Portfolio: 8

    Seeking a challenging position with an opportunity for career growth and utilize my skills & contribute a positive impact to the company which I intend to join. My experiences in the insurance company, cable network & call center has molded me in delivering excellent customer service and can work with minimal supervision. I am open to be trained to widen my comprehension.

    $9.89 /hr
    4,128 hours
    4.14
  5. James Roy Tirador

    James Roy Tirador

    Customer Service/Zendesk/IT/Phone,Email&Chat Support/ VA

    Philippines - Last active: 15 hours ago - Tests: 7 - Portfolio: 4

    To be able to render a service with all honesty. To provide a good quality of work. To make my employer feel satisfied and happy with less supervision. To abide the company's policy. To be able to learn new things while reaching my employer's goal. These are my objectives. I value time. I have the energy, passion as well as work ethics to perform any tasks given to me. I have worked as a Recruitment Assistant in a call center, Recruitment Department. I have few work experience here in oDesk in a field of Data Entry, Data Gathering, Excel, MS Office. I also have experience in Appointment Setting, Survey and Customer Service. I can work well alone or even in a team and give above and beyond my capabilities to meet my client's expectations.My goal has always been for both parties - my boss and the customers.

    $4.44 /hr
    4,436 hours
    4.99
  6. Tarcelita Manaytay

    Tarcelita Manaytay

    Administrative Assistant/Phone Support Expert/Data Entry Professional

    Philippines - Last active: 15 hours ago - Tests: 8 - Portfolio: 4

    After 18 years of a Secretarial job experience in a fertilizer manufacturing company, I am able to enhance my knowledge and capabilities in the field of Administrative Support, Data entry, Customer care, Phone support and Communication here at odesk. I learned many things which good employers are eager to provide me in order to do the task that they requires me to do to the best of my ability. And it is my goal to create and maintain a high standard performance and competency in my work.

    $5.00 /hr
    5,447 hours
    4.97
  7. Mei mei L.

    Mei mei L.

    Virtual Companion: E-mail / Phone Support. Customer Service.

    Philippines - Last active: 15 hours ago - Tests: 4

    I want to share my skills to my clients and be able to grow more as an individual and as a professional.

    $5.56 /hr
    7,425 hours
    4.87
  8. Chelie Veloso

    Chelie Veloso

    Data Entry Professional,Phone Support,Researcher,Quality Analyst

    Philippines - Last active: 17 days ago - Tests: 2 - Portfolio: 1

    Over two years’ of extensive experience successfully performing and supporting all levels of a department and working directly with external vendors, I take direction well and can complete a heavy workload and complete projects under minimal supervision. I've held several data entry positions that entail inputting customer requests, inquire, and tracking codes of products. I also perform administrative duties including copying and faxing documents, answering telephones, transferring data, web research and reports to immediate supervisor. I am able to ensure the smooth and efficient handling of information by keying in text, entering data into a computer, and performing other clerical duties. I am now seeking a position where I can maximize my accurate keyboard and communication skills in a demanding work environment and where I can obtain employment in a company that recognizes hard work and reliability as central to successful job performance.

    $3.33 /hr
    889 hours
    0.00
  9. Christian L.

    Christian L.

    Customer Service / Virtual Assistant / Sales / Phone and Email Support

    Philippines - Last active: 21 days ago - Tests: 2 - Portfolio: 1

    Highly experienced in providing both phone and email support, handling inbound or outbound calls. Skilled with ebay and amazon listings and account management, web research, customer management (CRM), website monitoring, problem solving, email handling and client retention. Right now I am looking for an opportunity with the same or relevant job description.

    $5.00 /hr
    0 hours
    0.00
  10. Ayeza Kate Alegado

    Ayeza Kate Alegado

    Customer Service, Teaching English, Call-handling, Phone Support

    Philippines - Last active: 25 days ago - Tests: 5

    Graduate in Education Major in Biology and taking up my Masters Degree while teaching English to Koreans students online and offline. I've been dealing with people over the phone for years now and I know I still have a lot of things to learn as much as I have many things to share as well. I am a talented and hard working self starter and I will do my best to meet if not exceed every employers expectations!

    $3.00 /hr
    0 hours
    0.00