Phone Support Agents & Call Center Representatives

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Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 325 Phone Support projects are completed every quarter on Upwork.

325

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.41.

4.41
Last updated: May 1, 2015
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  1. Kezia Lounel Badulid

    Kezia Lounel Badulid

    Certified Geek (Project Manager, Researcher, Trainer, Paralegal)

    United States - Last active: 4 months ago - Tests: 17

    "HONOR & EXCELLENCE!" - living up to the UP Motto • Highly detail-oriented individual with excellent organizational and communication skills • Superb Project Management, Event Organizing, problem solving & prevention skills • Experience in Business Planning & Development utilizing strong research skills • Type 80 wpm, expert level in all MS-Office programs and Google applications • Highly tech-savvy, with long experience in computer troubleshooting and repair, computer assembly and setup, technical support (and tutorial) over the phone and over the internet • Skilled in website development (HTML, Content Management Systems and a little PHP & MySQL), web hosting, search engine optimization, and publishing; and adept in various computer softwares, such as MS-DOS, Windows 9X, Windows ME, Windows XP, Windows 7, MS-Office, mIRC, Adobe Pagemaker & Photoshop, SPSS, and many others • Two decades of intermittent legal assistant experience in the Philippines, doing online legal research and drafting all kinds of contracts, extrajudicial settlements, affidavits, pleadings, etc. • Knowledgeable in the patent industry, including but not limited to collecting and collating US (mostly from USPTO PAIR) & foreign patent documents, making patent family maps & diagrams, monitoring litigations and analysis & data extraction from litigation documents • Fluent in English, Filipino, Waray & Cebuano, with a customer satisfaction focus • Resume available at http://bookwormkezia.net/Kezia_Resume.pdf • Latest LinkedIn Profile at https://www.linkedin.com/pub/kezia-lounel-badulid/36/435/316

    $40.00 /hr
    0 hours
    5.00
  2. Christina Cowles

    Christina Cowles

    Very Hard Worker

    United States - Last active: 02/27/2014 - Tests: 3

    • Highly skilled in providing information regarding products and services of company • In-depth knowledge of taking orders, decide charges, and administer billing or payments • Hands-on experience in reviewing, updating or making changes to customer accounts • Track record of listening and responding to customers’ needs and concerns • Able to handle returns or complaints • Demonstrated ability to record details of client contacts and actions taken • Proven ability to determine answers or solutions

    $16.67 /hr
    0 hours
    5.00
  3. Marki Salcido

    Marki Salcido

    Certified Texas Teacher

    United States - Last active: 02/23/2013 - Tests: 7

    I am a dedicated teacher eager to teach in an on-line environment. Offer a proven track record of commended teaching performance and a passion for distance learning and education. Anxious to use best practices, communication, and enhanced learning experiences to ensure students are academically successful. Additionally, I have 10+ years of customer service, three in a sales driven arena. I type 93 WPM and am fluent with both Windows and Mac computers.

    $15.56 /hr
    0 hours
    5.00
  4. Kimberly Walley

    Kimberly Walley

    Experienced Customer Service

    United States - Last active: 08/11/2014 - Tests: 11 - Portfolio: 2

    I am flexible and adaptable, learning whatever i need to learn quickly to meet the customer’s satisfaction and maintaining the highest performance standards. I bring my three years of experience as a caregiver to every interaction in my life, whether in person or virtual, showing a level of care that goes above and beyond the expectations. I am an excellent supportive member of my team and I always put customer satisfaction first. I am currently attending college to deepen my computer skills. I have a lot of experience in email handling, phone handling. customer support, virtual assistance, cold calling, phone support. I will go the extra mile to get the job done.

    $13.33 /hr
    7 hours
    5.00
  5. Alexis Aguirrre

    Alexis Aguirrre

    Personal Assistant, Data Entry, and Web Content Development Skills

    United States - Last active: 08/29/2013 - Tests: 1 - Portfolio: 2

    Hello my name is Alexis Aguirre. I am ambitious, creative, self motivated, and I love to work. Growing up, I did not have a lot, and was extremely independent. If I wanted something, I had to work for it. I continue to work towards concrete goals today. As an employee I consistently do the best I can, and stay motivated to work hard and get it done. My skills include communication, data entry, customer support, and research.

    $15.56 /hr
    0 hours
    5.00
  6. Sherri Rivers

    Sherri Rivers

    Medical Customer Service/Accountant/collections

    United States - Last active: 11/19/2014 - Tests: 2

    SHERRI RIVERS 2015 Walnut Street, Apt 204 Philadelphia, PA 19103 (M) 215-539-7302 (E) sdr4407@yahoo.com EXPERIENCE EASTERN PENNSYLVANIA ORTHOPEDICS Financial Consultant • Solely responsible for Finance for 3 offices – Center City, South Philadelphia, and Reading, PA, covering 9 practitioners and over 700 patient visits per month • Designed in-house record keeping system with computer programmer to increase payment processing efficiency • Owned end-to-end client payment process with responsibilities ranging from profile creation, bill generation including documenting CPT and ICD9 coding, issue clarification and resolution, verification and processing of insurance, payment processing, record keeping and monthly audits • Collaborated with clients and practitioners to come up with optimal care plan based on financial resources available, helped client create payment in plan (PIP), assisted clients with post care needs including calling attorneys and signing up for additional therapy AMERIHEALTH MERCY HEALTH PLAN Philadelphia, PA Pharmacy Technician (Medical Billing) 2008 - 2010 • Led team of 12 to maintain high levels of service, consistently awarded best team leader per quarter from 2008 to 2010 • Insurance adjustor assisting members and providers with claim related inquiries. Responsibilities included: o Assisting clinics with billing needs including verification of relevant CPT and ICD 9 codes, verifying medical coverage especially with regard to formulary vs non-formulary medicines, verifying patient history, geographic coverage and extent of coverage o Reviewing claims and settled issues between policy holder, medical facility, and insurance company o Assisting patients with inquiries on where they can go in terms of doctors/clinics, level of coverage (co-pay), assistance in generation of emergency prescription • Collaborated with other units for proper processing of insurance claims • Understanding of Medicare and HIPPA Privacy Laws • Used Imax/Argus PA State Systems KINDRED PHARMACY SERVICES Pharmacy Technician Hatfield, PA 2005 -2008 • Team leader for operations team in charge of staffing, interviewing of new staff, training, and team management • Responsibilities included but were not limited to preparing, counting, labeling, packaging, data entry, as well as dispensing pharmaceuticals per pharmacist approval • Reviewed medical documents for compliance to FDA regulations • Created process to optimize delivery of controlled medications and increase team efficiency EXPRESS SCRIPTS PHARMACY Blue Bell, PA Customer Service Representative 2003 -2004 • Provided phone support to elite members and providers (physicians, hospitals, and various ancillary services) • Researched and resolved various inquiries concerning benefits, claims, eligibility, funding, and check trackers • Interfaced with various departments to resolve issues in a timely manner NEIGHBORCARE PHARMACY Medical Billing Clerk King of Prussia, PA 1999 - 2002 • • • • ADDITIONAL INFORMATION Education: Enrolled in classes in Penn State University and Shippensburg University. Awarded Diploma, Abraham Lincoln High School, Philadelphia PA, June 1995 Interests: Music – Professional Drums Player Skills: Microsoft Office Suite – Word, Excel and PowerPoint Languages: English, Spanish (Basic), French (Intermediate), Jamaican Patois (Intermediate) References available upon request • • • Identified, qualified, and submitted covered drug claims to Medicare Maintained accurate billing activity on all accounts Worked with pharmacy billing department to ensure appropriate coverage and billing Philadelphia, PA 2010 - 2013

    $17.78 /hr
    0 hours
    5.00
  7. Heidi Kelley

    Heidi Kelley

    expert customer-support specialist

    United States - Last active: 12/09/2014 - Tests: 3

    I'm a very passionate and dedicated Customer-support specialist with the flexibility to customize an approach to meet all types of communication styles and personalities. Expert in need-identification, intake and listening skills. High degree of organizational skills and ability to multi-task. Strong interpersonal and communication skills to interact positively and work well with others as a client/patient consultant.

    $25.00 /hr
    4 hours
    5.00
  8. Dureka P.

    Dureka P.

    Virtual Assistant

    United States - Last active: 12/26/2014 - Tests: 2

    I seek to provide consistent, professional support to those looking for assistance through virtual channels. With six years experience I have a strong background in customer service and deliverable's that require consistency, attention to detail and creativity. I am known for my ability to provide superior customer service skills and work hard to know each brand inside and out. I appreciate a good challenge; I haven't met a problem i couldn't solve due to my creative out look I am able to look at task from multiple angles. I have extensive experience in appointment booking and schedule management using programs such as Booker, Prosalon, Sars-grid, and Google calendar. As well as managing phones with multiple lines.

    $13.50 /hr
    6 hours
    5.00
  9. Harpreet Singh

    Harpreet Singh

    Expert Project Management Professional

    Australia - Last active: 09/02/2014 - Tests: 3

    PMP and Prince2 (Practitioner) certified Program/Project Manager with 13+ years of experience in Implementation and Integration of large scale IT Projects. Specialized in managing strategic accounts where core focus is on establishing PMO, preparation of Program/Project Plans, Aligning Organization Strategy with Program Benefits and managing stakeholder engagements. I am seeking a challenging position that completely utilizes my technical and process competence, strong customer service attitude and exceptional organizational ability, leadership and communication skills. PROFESSIONAL SYNPOSIS • A professional, with outstanding skills in Program/Project planning and execution, Strategic alignment of programs with Organization’s Vision, Benefits Realization, Setting up Governance Model and Managing Interdependencies among Projects. • Excel at Stakeholders’ Communication and Engagement, Setting up Communication Models for Different Levels of stakeholders to provide accurate reporting and information about ongoing programs. • Demonstrated experience in Planning, Executing, Monitoring, and Closing multiple projects end to end simultaneously. • Experienced in Coordination, Negotiation and Motivational Skills in terms of managing Vendors and Team members in meeting deadlines and Program deliverables. • Extensive experience in Risk Management, Change Management, Cost Management, Resource Management and Time Management processes. • Utilising PMBOK and Prince2 Methodologies to manage projects to match customer needs. • End to End project Software Development Life Cycle (SDLC) with Agile Methodology. • Review project lifecycle through each phase to promote continual improvement and optimise team and program performance. • Experience in Transition, Implementation and Integration of Complex IT Programs. Completed several successful Programs with several Global Organizations. • Working to achieve PgMP by May’ 2014, an elite certification for Program Management. ACHIEVEMENTS • Awarded Quarterly Employee Award for a great customer feedback in the Service Delivery Department in NSC • Awarded “Project Manager Year of the Award in NSC “ for FY ‘2011-12

    $15.00 /hr
    3 hours
    4.80
  10. Arnaldo Ullua

    Arnaldo Ullua

    Experienced customer service manager / Team leadership

    Argentina - Last active: 11/26/2014 - Tests: 1

    I have 20 years of experience working with internal and external customers and that´s something I really enjoy. I also like to train leaders, work in new projects and have objectives and goals to reach and help others to reach. I consider myself a good public speaker and someone easy to get along with. I enjoy meeting new people and finding ways to help them have an uplifting experience. I have had a variety of customer service opportunities, through which I developed a good knowledge of many different markets and scenarios. I am dedicated, outgoing, and a team player.

    $22.22 /hr
    0 hours
    5.00