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Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 305 Phone Support projects are completed every quarter on Upwork.

305

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.46.

4.46
Last updated: August 1, 2015
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  1. Henry Pio De Roda Jr.

    Henry Pio De Roda Jr.

    With strong record in delivering high quality customer service

    Philippines - Last active: 1 day ago - Tests: 2 - Portfolio: 1

    I have knowledge in Desk.com and infusion soft. I have a 2 years of experience in a Real Estate at EUHomes Properties Inc - Ilustrata Residences and Century Properties Real Estate . As a real estate agent I have a good communication and negotiation skills. I have a pleasant manner and proven organizational skills and attention to detail. I have demonstrated sales success and meeting weekly sales quotas. I also worked as a customer service specialist in a US account for inbound and outbound calls. As a customer service, I developed my skills to work in a fast paced working environment and ability to produce the best result in pressure situation. I am well versed in working with computer and internet savvy. I am self motivated individual with strong track record in delivering high quality customer service , willing to work full-time even weekends.

    $3.00 /hr
    32 hours
    5.00
  2. Jared Coble

    Jared Coble

    Skiled in many areas, focusing towards Virtual Assistanc and Data Entr

    United States - Last active: 1 month ago - Tests: 7

    I have 5 yrs of experience with data entry, independently and also, employed by a large corporation. I have around 2+ years experience with general virtual assistance. I look forward to providing these services, and am hoping to continue to be an independent consultant/assistant. Other areas of expertise and experience: Audio Design, Graphics, Voice over, Communications Management, Social Media and Search Engine Optimization.

    $8.00 /hr
    759 hours
    5.00
  3. Stefan Spirkovski

    Stefan Spirkovski

    Zendesk Technical Support Specialist

    Macedonia - Last active: 1 month ago - Tests: 7 - Portfolio: 4

    I started to work as a IT support agent, just to try out something new, but then... I fell in love with this type of job. The communication with so many different customers, the art of getting their trust and satisfaction has been a alluring and main driving force for me, for the last 2 years. I love to learn new stuff (kind of addicted to it), and I do that quick and efficiently. With my educational background in IT, I have plenty of technical skills that would come in handy in various situations. I play exceptionally in a team environment, and I consider the team to be my family. I can handle all kind of stressful situations, and I get the best of it 99,9% of the time. I guarantee that if you make your choice to add me to your team or company will be 100% satisfactory.

    Groups: Pro Customer Service

    $16.67 /hr
    1,600 hours
    5.00
  4. Sushil Gautam

    Sushil Gautam

    Customer Support Specialist | VA | Technical Support | Data entry

    Nepal - Last active: 15 days ago - Tests: 7 - Portfolio: 2

    “Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals.” I have 4+ years of experience and have worked in the Multinational Organizations wServe Inc and G5solution LLC. I worked here in the Customer Support | Marketing and Sales Departments.I have great web, technical support and customer support services expertise. I personally believe that a Good Customer Service is the backbone for all business. I do not see a project just like a project but like a professional responsibility which should be completed within the deadline and with high quality standards. I am available 40+ hours per week and ready to work in LIVE US Time Zones. Availability can be increased further as per Business requirement. I can provide you Business Support Services, Technical Support, Virtual Assistance, Data Entry, Appointment Fixing, Sales follow-up calls, web research and Data entry etc. I have high speed internet connection, phone lines (US Canada), headset and fully loaded computer. I have backup arrangement for power and data safety to provide you uninterrupted services. I am always available from 8am - 6pm CST. I am a fast learner, a dynamic person, the right choice and exactly the person you need to support your business. Please Contact!

    $5.56 /hr
    428 hours
    4.78
  5. Angela Sabejon

    Angela Sabejon

    Virtual Assistant

    Philippines - Last active: 1 day ago - Tests: 1

    I am a graduate of Bachelor of Science in Business Administration major in Financial Management. I am highly organize type of person, adept at multitasking and have a good time management skills. Moreover, I am always up for a challenge, can work under pressure and willing to learn to hone my skills. I have experienced working as a Sales Admin in a car company. My responsibilities includes communicating with the dealer and shipping line via phone/email regarding the shipment schedule, updating stock positions on a daily and weekly basis, submitting collection and updating stock positions, preparing weekly report presentation, delivery receipt and invoice and other pertinent documents prior to releasing of unit/s, etc.

    $4.00 /hr
    441 hours
    5.00
  6. Fernando V.

    Fernando V.

    Efficient Customer Service/Technical/Chat/Email/Backend Office Work

    Philippines - Last active: 1 day ago - Tests: 6 - Portfolio: 1

    - 10 years in Sales and Customer Service Industry combined - 2 years of experience as a Senior Consultant and Subject Matter Expert of PayPal UK - Excelled with challenging accounts like PayPal, Optus and Telecom NZ. - Possess excellent communication skills both oral and written. - Set up performance goals to meet targets, efficiency levels and quality assurance standards. - Extensive skills on customer service management and interpersonal communication skills - Certified Coach and Training Facilitator *** Most Recent *** - Sales Manager of an Industrial Company from June 4 2013 - August 26 2014 - Completed 1493:00 hrs * Phone and Email Support * Order processing * RMA * Import and Export Shipping * Help Desk Ticketing System * Point of Contact of Vendors and Distributors * Data Entry * Photoshop * Google Docs * Microsoft Office * Weekly Business Report to Client

    $8.00 /hr
    3,638 hours
    4.80
  7. Feliciano III Navales

    Feliciano III Navales

    Lead Generation and Appointment Setting Superstar

    Philippines - Last active: 8 days ago - Tests: 5 - Portfolio: 2

    I have more than 5 years of experience in telemarketing, particularly in appointment setting and lead generation. I am also proficient in market research, surveys, data entry, customer service and virtual assistance. I have supported different verticals from IT, real estate, education, medical, financial and other business services from US, Canada, UK, Australia and the Asia Pacific. I am a hard working and dependable contractor who is eager to help any client who needs assistance in any project that requires efficiency and quality output. My goal is to exceed customer satisfaction.

    $7.78 /hr
    2,384 hours
    4.60
  8. Shabana Khan

    Shabana Khan

    Expert Customer Support Manager

    India - Last active: 11 days ago - Tests: 2 - Portfolio: 1

    Customer Support Chat support, Email support, Inbound and outbound calls, Order processing, listing products in Ebay, Amazon and other Ecommerce sites, Can work with Seller central Data entry work, Research work, SEO and SSM, Google Places, Wordpress and HTML Fast-learner, Reliable, Detail Oriented. Projects: Buydbest.in, ApartmentApart.com, PinkCarAccessorieshop.com. I look forward to a long term project always where I can grow along with the company. LoVe AlwaYs Shabana Khan

    $6.67 /hr
    4,956 hours
    4.47
  9. Irini Hanna

    Irini Hanna

    customer service

    Egypt - Last active: 16 days ago - Tests: 6

    Personal information: • Name: Irini Raouf Hanna Morkos • Nationality: Egyptian • Marital Status: Married • Date of birth: 18-11-1987 • Place of birth: Alexandria, Egypt. Education: • 2009: Graduated at The Faculty of Economics & Political Science Section: French Major specialization: Political Science Minor specialization: Economics General grade: Good Graduation project: A research titled: “The interaction between political alternation & the political culture” Graduation project’s grade: Very good • 2005 : Graduated from Notre Dame de Sion school with a percentage of 98%, literature section. • 2003: Obtained DELF certificate in French language. Experience: • From 10/10 2010 to present: Working as a support group agent at Sutherland Global Services, Bell Canada Program. (worked in the same position for Sutherland Global Services in India) • From 21/6/2010 to 11/10/2010: Working as a technical support agent at Sutherland Global Services, Bell Canada program. • From 1/9/2009 to 30/11/2009: in training at The National Bank of Abu Dhabi, Salah Salem’s branch in Alexandria. (cash officer). Languages: • Arabic: native • English: fluent • French: fluent Other Skills: • A great experience in researches & statistics domains • Talented in communication skills Computer skills: • Excellent in Internet, SPSS & all office programs. Job objective: Seeking a position in a reputable organization that provides a pleasant, motivated team work environment and rewards hard work and insightful contributions.

    $10.00 /hr
    282 hours
    4.99
  10. Joanna elaine C.

    Joanna elaine C.

    Virtual Assistant/ Web Researcher/Data Entry Professional

    Philippines - Last active: 3 days ago - Tests: 10 - Portfolio: 9

    Over the past years, I have been engaged to different industries. I have 2 years of experience as a customer service representative and reservation sales agent for US accounts. A College Instructor for 2 consecutive years in a state university and An Executive Assistant for a year and recently a Project Coordinator for one of the largest construction companies all over Asia. I have also been a Virtual Assistant to different companies and earned a very satisfactory ratings. I am a fast learner, self-motivated, hardworking,dedicated and willing to be trained. I always make sure that the quality of my outputs are always above satisfaction. My Professional Competencies: Good communication skills Customer service Team player Good interpersonal skills Well organized Ability to work under pressure and meet tight deadlines

    $7.00 /hr
    1,976 hours
    4.98