Get Your Phone Support Project Started Today!

Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 305 Phone Support projects are completed every quarter on Upwork.

305

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.46.

4.46
Last updated: August 1, 2015
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  1. Penelope M.

    Penelope M.

    Outstanding CSR, Excellent Data Entry Personnel, Quality VA

    Guam - Tests: 4

    Prior to venturing on Freelancing, I worked as a Certified Insurance Underwriter for personal and commercial properties. With over 7 years of experience doing insurance sales, administrative and customer service related roles, I focused on developing technical skills as well as people's skills that I can offer to my clients. My main goal is to help you reach your business goal. Let me help you with your business.

    $11.11 /hr
    362 hours
    5.00
  2. Afton H.

    Afton H.

    Creative Writer with Extraordinary Office and Customer Service Skills

    United States - Tests: 1

    I am a Creative, Freelance Writer that has been writing for about 20 years now. I am versatile and open minded, so I am able to write on many different topics, as well as many different types of Documents. I type about 60wpm and I use computer programs such as Word, Excel and sometimes Publisher and PowerPoint. I have amazing Computer skills, as well as superb Customer Service skills, so I am experienced in Office work and would love an Office/Writing career. I currently work from home as a Writer through Elance, as well as a Customer Support Rep from home too. I also work locally at a small, babysitting business as an Office Assistant/Assistant Manager, so I have all of the skills needed to work in the office, as well as all of the skills needed to work as a Writer.

    $11.11 /hr
    103 hours
    4.96
  3. Bel jan G.

    Bel jan G.

    Accounting, Data Entry, Customer Service Rep., Researcher

    Philippines - Tests: 7 - Portfolio: 8

    Highly motivated, detail-oriented and a hard working person who values quality over quantity in my work. I always give out the best in everything that I do especially in terms of work. I am an experienced Customer Service Representative, Data Entry Specialist, VA and Admin support. I am also proficient in using Google Docs, Google Spreadsheets, Dropbox and Project management tools like Producteev, Trello, Evernote and Zoho just to name a few. I've also experienced using Quickbooks Online in carrying out my task as a bookkeeper. I assure you that I can be an asset to your company because I have the skills and experience and the right attitude and approach towards work.

    $5.56 /hr
    2,220 hours
    4.86
  4. Cheyser Mariano Herrera

    Cheyser Mariano Herrera

    Cheyser Herrera

    Philippines - Tests: 5

    I am very well-oriented with phone ethics. I have 2 years experience in the BPO industry as a Customer Support Representative. I handled inquiries, reservations, changes and cancellations. I also handled complaints and refunds. Top 1 Customer Support Agent with Expedia four times in 1 year. I was promoted as a tier 2 agent as supervisory position for agents under tier 1 positions. Rest assured that I will provide excellent Customer Service.

    $5.56 /hr
    6,493 hours
    4.25
  5. Harjeet Hundal

    Harjeet Hundal

    Customer Support, Technical Support

    India - Tests: 4

    I am focused and hard working. Have worked with Multinational companies for Phone support (Customer Service & Technical Support), Email Support and Chat Support. Trained on American and Britt Accent. Excellent written and spoken English. Apart from English, I'm also good with other Indian Languages - Hindi, Punjabi & Kannada. Currently providing support to US based ISP for Customer service and Tech support.

    $8.00 /hr
    10 hours
    4.36
  6. Ludivina B.

    Ludivina B.

    Virtual Assistant/Personal Assistant/Data Entry

    Philippines - Tests: 1 - Portfolio: 5

    When I worked as medical transcriptionist I started looking for an job online. I was hired as VA/PA for the first time by Cris Angel, DA, EAMP. He taught me everything about the work of a virtual secretary/ personal assistant for more than 2 years. I learned new stuffs and other online tasks. His compassion and too much patience helps develop my inner strength and skills. I'm becoming passionate. I love online jobs. It widen my experience and knowledge. I work hard for the job entrusted to me though I am not a quick learner, but I always try to implement new ideas in my work. My greatest weakness: I like to make sure that my work is perfect, so I tend to perhaps spend a little too much time checking it. However, I've come to a good balance by setting up a system to ensure everything is done correctly the first time. My strengths are: Im dedicated, punctual, quick learner from my mistake, fit under any circumstance, building good relationships with all, believe in team work, patient and still learning. Im looking for a long term job.

    $3.70 /hr
    1,629 hours
    4.86
  7. Festus D.

    Festus D.

    Live Chat Support, Virtual Assistant, Data Entry, Web Research/Scraper

    India - Tests: 3 - Portfolio: 1

    To acquire a Technical Support/Remote Support Technician/Live Chat Support Specialist position where I can utilize my training, past work experience and skills to the benefit of your office. Summary of Qualifications --------------------------------------------------------------------------------------- • Over 8 years experience in the IT field • Current in multiple industry certifications, including A+, Network+ and Cisco • Experienced Network Technician • Experienced in web development • Familiar with networking concepts and practice • Strong hardware and software troubleshooting skills • Currently pursuing a Bachelor of Computer Applications in Computers • Actively pursuing advanced industry certifications • Familiar with project management concepts and practices RELEVANT SKILLS ----------------------------------------------------------------------------------------------- • Skilled in data entry, filing, processing documents, Microsoft Office. • Very strong computer skills: Windows, MS Office, Adobe Photoshop, HTML/CSS • Very punctual. Hard working, able to work efficiently with multiple deadlines and a team player. • Experienced with technical/phone support, troubleshooting and fixing issues. • Live chat support specialist for years. • Over 8 years experience in a variety of technical position with increasing levels of responsibility. I have also worked as a travel agent - I can handle hotel/ticket bookings and reservations..plus I have a deep insight in preparing visa applications. These are a few lists that you should expect from me: Ability to multi-task. 24 hour Broadband Internet Connection. Strong communications skills (verbal and written). Very well-organized. Ability to work under pressure. I can also work well with little or no supervision. Typing Speed: 80WPM “I believe that in order to give the most effective service possible, it’s important that I have a clear understanding of what my clients needs and requirements are. This allows me to deliver a superb result on every project I undertake. My aim is to ensure that my clients get what they want with the least amount of effort.”

    $4.44 /hr
    161 hours
    4.91
  8. Fernando V.

    Fernando V.

    Efficient Customer Service/Technical/Chat/Email/Backend Office Work

    Philippines - Tests: 6 - Portfolio: 1

    - 10 years in Sales and Customer Service Industry combined - 2 years of experience as a Senior Consultant and Subject Matter Expert of PayPal UK - Excelled with challenging accounts like PayPal, Optus and Telecom NZ. - Possess excellent communication skills both oral and written. - Set up performance goals to meet targets, efficiency levels and quality assurance standards. - Extensive skills on customer service management and interpersonal communication skills - Certified Coach and Training Facilitator *** Most Recent *** - Sales Manager of an Industrial Company from June 4 2013 - August 26 2014 - Completed 1493:00 hrs * Phone and Email Support * Order processing * RMA * Import and Export Shipping * Help Desk Ticketing System * Point of Contact of Vendors and Distributors * Data Entry * Photoshop * Google Docs * Microsoft Office * Weekly Business Report to Client

    $8.00 /hr
    3,748 hours
    4.80
  9. Sharon Antoniano

    Sharon Antoniano

    Virtual Assistant/Data Entry/Customer Service Representative

    Philippines - Tests: 2 - Portfolio: 3

    I am very dedicated, reliable and hardworking. Having good English communication skills both in verbal and written has given me the advantage of being at ease when speaking with customers. I am the type of person who needs less supervision when doing my job. I am a quick learner when it comes to work, accuracy for me is a must. Having worked in a call center industry for 6 years had given me the advantage of learning how to deal with customers. I am willing to offer my services for the betterment of your business..

    $3.89 /hr
    4,083 hours
    4.98
  10. Markus Foale

    Markus Foale

    Customer Service Specialist

    Romania - Tests: 6 - Portfolio: 2

    Hello potential employer, If you are looking for a focused, serious and versatile person, I am at your service! I'm a customer support specialist with year-long job experience in customer care via phone and email, web-domain administration and team-management, as well as advanced knowledge of German, English and Romanian. While working on different projects for my previous employer, partner to a large, German web-hosting company, i managed to hone my ability to focus on customer satisfaction while representing the interests of the company in a non-standardized environment. All this was accomplished by mostly self-taught skills and accumulated experience. I also have the desire to constantly learn new things and further my training in various skills, from web-design and photography to foreign languages.

    $8.50 /hr
    126 hours
    5.00