Phone Support Agents & Call Center Representatives

Get Your Phone Support Project Started Today!

Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

Browse Phone Support job posts for project examples or post your job on Upwork for free!

Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 320 Phone Support projects are completed every quarter on Upwork.

320

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.44.

4.44
Last updated: July 1, 2015
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  1. Tomara A.

    Tomara A. Agency Contractor

    Writer, Proofreader, Virtual Assistant & More

    United States - Last active: 18 days ago - Tests: 12 - Portfolio: 3

    I have a variety of experience relating to marketing, as well as experience with blogging, creative and commercial copy writing/editing, newsletters, transcription, billing/collections, voice-overs, website design, photo manipulation/logo creation, software testing, and much more. I love to stay busy, and I'm excited to start working on your projects. My formal training includes the completion of American Broadcasting School and a Bachelor of Science in Computer Science.

    Associated with: Word Catalysts

    $27.78 /hr
    9 hours
    4.86
  2. Mark Cooper

    Mark Cooper Agency Contractor

    Enterprise Mobility Admin, Senior IT Specialist & Lead System Analyst

    United States - Last active: 1 month ago - Tests: 5

    Professional IT Engineer with a Bachelor’s of Science degree in Computer Information Systems. 19 years in-depth technical expertise and business experience at top Oil and Gas companies (Schlumberger / WesternGeco) and computer firms (Microsoft, Compaq) as a Enterprise Mobility Administrator, Senior Mobile Specialist (Mobile Device Management (MDM)), Systems Analyst 2, Programmer, Application Engineer, IT Trainer, Encryption Trainer - Credant and Bitlocker Champion, Knowledge Champion, Technical Support Lead / Trainer, IT Support Analyst L3, Quality Assurance (QA) Tester, Courion Admin, and VoIP (Voice Over IP) Admin. Abilities include finishing assigned tasks with minimal supervision and using problem solving and people skills to satisfy clients. Ability to manage priorities and tasks as needed in a fast-paced work environment. Superior interpersonal, strong organizational, detail-oriented, analytical, instructional, and troubleshooting skills. Exceptional verbal and written communication and collaboration skills to effectively communicate with multiple teams.Future goals include education leading to a Doctorate / PhD in Computer Information Systems.

    Associated with: AAA Mobility Solutions

    $33.33 /hr
    0 hours
    4.79
  3. Patricia Terry

    Patricia Terry

    Sales/Business Dev, Lead Gen/Telemarketing/Salesforce App(s)

    United States - Last active: 1 day ago - Tests: 4

    Dynamic highly motivated sales/business development professional with over 10 years of success selling various technologies software, solutions. Managed full sales-cycle from generation of leads to close of business. Very capable developing relationships with clients of all sizes, levels. Trained in best-practice sales methodologies. Excellent written and verbal skills.

    $20.00 /hr
    1,675 hours
    4.87
  4. Vincent Cyrus Puro

    Vincent Cyrus Puro

    Telemarketer, Telesales Rep, Call Center Agent, CSR, Web Researcher

    Philippines - Last active: 2 days ago

    To be able to utilize my years of experience in Telemarketing, Internet Research and Customer Service, while working with foreign based companies that cater to different target markets/industries, bring in new clients and helping my employer expand their business by providing quality service to their related needs.

    $13.33 /hr
    4,323 hours
    4.94
  5. Mary Fenton

    Mary Fenton

    Personable Sales and Customer Service Professional

    United States - Last active: 1 month ago - Tests: 7 - Portfolio: 1

    My objective is to find fullfilling work that allows me to thrive both professionally and personally. I hope to fit into a team that is looking for someone with my abilities, skills, experience. I plan to go above and beyond and exceed expectations.

    $27.78 /hr
    4,963 hours
    5.00