Phone Support Agents & Call Center Representatives

Get Your Phone Support Project Started Today!

Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

Browse Phone Support job posts for project examples or post your job on Upwork for free!

Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 325 Phone Support projects are completed every quarter on Upwork.


Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.41.

Last updated: May 1, 2015
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  1. Natasha Ivany

    Natasha Ivany

    Experienced Executive Assistant and Customer Service Representative

    Canada - Last active: 07/23/2014 - Tests: 2

    ◾ I have been told that I am honest, reliable and ethical. ◾ I always finish what I start, big or small. ◾ I have a sense of urgency, when I know that a task is important, then I will work hard to get it done on time. ◾ I am a quick learner and adapt easily. ◾ Ability to communicate with people. ◾ Flexible to do different types of work and meet deadlines ◾ Able to cope with setback and learn from my mistakes

    $19.44 /hr
    9 hours
  2. Alexis Aguirrre

    Alexis Aguirrre

    Personal Assistant, Data Entry, and Web Content Development Skills

    United States - Last active: 08/29/2013 - Tests: 1 - Portfolio: 2

    Hello my name is Alexis Aguirre. I am ambitious, creative, self motivated, and I love to work. Growing up, I did not have a lot, and was extremely independent. If I wanted something, I had to work for it. I continue to work towards concrete goals today. As an employee I consistently do the best I can, and stay motivated to work hard and get it done. My skills include communication, data entry, customer support, and research.

    $15.56 /hr
    0 hours
  3. Mounia Berrada-Gouzi

    Mounia Berrada-Gouzi

    Mounia BG

    Germany - Last active: 11/24/2014 - Tests: 1 - Portfolio: 2

    A multi-talented, international, open-minded individual with strong communication skills, the capacity to learn quickly, flexibility, reliableness, a strong sense of integrity coupled with a passion for people. I hold an MSc in International Employment Relations and HRM from the London School of Economics and a BA in Management Studies with French from the University of Nottingham. I have experience in numerous roles including HR (leadership development), Marketing, Translation & Interpreting and Event Management. I've always enjoyed learning, analysing and coming up with creative, innovative solutions. I like to question things and think outside the box. As an absolute people-person, I thrive in dynamic, people-friendly environments with a great work ethic and strong values and I enjoy being part of a multicultural, dynamic team. I am also a Licensed Master Practitioner of NLP (trained by the co-founder of NLP, Richard Bandler), an EFT Practitioner and a Pilates Matt Instructor (BASI trained).

    $25.56 /hr
    0 hours
  4. Viktor Gogoshev

    Viktor Gogoshev

    Web developer / Web designer/ IT Expert / Technical Support

    Bulgaria - Last active: 12/07/2013 - Tests: 13 - Portfolio: 7

    - Installation, configuration and maintance of web platforms via ssh or Cpanel: *Wordpress *Zen Cart *PhpBB - Installation, configuration and customization of plugins for web platforms. - Custom design for web platforms; - ssh; - virtualization; - Remote assistance with Team Viewer, Remote Administrator 2.1, logmein,; - Installation, maintance, troubleshooting and support of Windows XP / Vista / 7; - Software installation and setting up for Windows; - Mounting and installation of periphery devices; - Virus, troyan, spam, adware, malware removal; - Driver installation; - Installation and maintenance of Internet explorer, Mozila firefox, Google Chrome; - Email managing, maintance, settings;

    $6.67 /hr
    0 hours
  5. Harpreet Singh

    Harpreet Singh

    Expert Project Management Professional

    Australia - Last active: 09/02/2014 - Tests: 3

    PMP and Prince2 (Practitioner) certified Program/Project Manager with 13+ years of experience in Implementation and Integration of large scale IT Projects. Specialized in managing strategic accounts where core focus is on establishing PMO, preparation of Program/Project Plans, Aligning Organization Strategy with Program Benefits and managing stakeholder engagements. I am seeking a challenging position that completely utilizes my technical and process competence, strong customer service attitude and exceptional organizational ability, leadership and communication skills. PROFESSIONAL SYNPOSIS • A professional, with outstanding skills in Program/Project planning and execution, Strategic alignment of programs with Organization’s Vision, Benefits Realization, Setting up Governance Model and Managing Interdependencies among Projects. • Excel at Stakeholders’ Communication and Engagement, Setting up Communication Models for Different Levels of stakeholders to provide accurate reporting and information about ongoing programs. • Demonstrated experience in Planning, Executing, Monitoring, and Closing multiple projects end to end simultaneously. • Experienced in Coordination, Negotiation and Motivational Skills in terms of managing Vendors and Team members in meeting deadlines and Program deliverables. • Extensive experience in Risk Management, Change Management, Cost Management, Resource Management and Time Management processes. • Utilising PMBOK and Prince2 Methodologies to manage projects to match customer needs. • End to End project Software Development Life Cycle (SDLC) with Agile Methodology. • Review project lifecycle through each phase to promote continual improvement and optimise team and program performance. • Experience in Transition, Implementation and Integration of Complex IT Programs. Completed several successful Programs with several Global Organizations. • Working to achieve PgMP by May’ 2014, an elite certification for Program Management. ACHIEVEMENTS • Awarded Quarterly Employee Award for a great customer feedback in the Service Delivery Department in NSC • Awarded “Project Manager Year of the Award in NSC “ for FY ‘2011-12

    $15.00 /hr
    3 hours
  6. Carla Coria

    Carla Coria Agency Contractor

    Bilingual Support Manager - Expert Translator (EN-ES)-Graphic Designer

    Argentina - Last active: 12/23/2013 - Tests: 10 - Portfolio: 9

    My objective is ideally to find a long-term (Part-time or Full time) job where I can work from home in the translation, customer service, or Graphic Design field. Thanks to oDesk, I've had the joy of working for some amazing companies as a Bilingual Support Manager (ES-EN) for the past 2 years. Before moving to oDesk I worked as a Dish Network Rep. here in Argentina for the States and personal translator/secretary for my employer who handled these US Dish Network Accounts for 5 years. I also worked as a law firm secretary, I'm a Law student and I'm working to obtain my Juris Doctor. My native tongue is Spanish, however, I was raised up in Columbus, Ohio so my English is fluent and I'd be more than happy to offer a voice call demonstration on Skype or any other available voice call service to verify my pronunciation and common knowledge of both languages. I have taken the Spanish- English Translation tests here on oDesk and I'm in the TOP 10% of test takers. I'm very responsible with due dates and easy to get a hold of online if anything should come up. I'm in the -3 GMT Time zone and available during US office hours. Well, that's about it! Feel free to browse around my profile or get in touch with me - I'm a proud 5 star contractor! Hope to work with you soon!

    Associated with: InfinitColibri Agency

    $23.33 /hr
    2,812 hours
  7. Ahmed Sayed Al-Fatah

    Ahmed Sayed Al-Fatah Agency Contractor

    Web test & Research-Marketing-Office-Virtual Asst-PDF Works-Win 7-PPT

    Bangladesh - Last active: 12/04/2012 - Tests: 11 - Portfolio: 1

    My Objective is to achieve the attributes of WATER, as it accommodates itself in any shape and when you let it go it only flows and flows ensuring accuracy, quality efficiency in the light of my professional experience of 8 years which will insist you to hire me further. Key Areas: Marketing Management | Office Skills | Advertising Skills | Word Skills | Windows 7 Skills | Management Skills | PowerPoint Skills | Call Center Skills | Telephone Et. Skills | Negotiation Skills | Email Et. Skills | Hospitality Skills. Now FIFA Regional Instructor | Total 8 years working experience. Focused Works Done for 6 years: Sponsorship Management, Marketing Management, Electronic & Print Media Management, Organizing Events, Managing Administration, Sales & Marketing, Direct Marketing, Static Website development and maintenance, translation, data entry, international & national email management, all kinds of graphic designs, logo designs, power point presentations, telemarketing/sale, searching for internet based avenues. Also having working experience in different sectors like FIFA, AFC, National Sports Counsil etc. Other Works Done for 2 years: Survey Companies, Trading companies & Real Estate Companies.

    Associated with: Zenith Agency

    $22.22 /hr
    21 hours
  8. Alicia Frisone

    Alicia Frisone Agency Contractor

    Customer Oriented Individual

    United States - Last active: 09/18/2014 - Tests: 2

    I have four years experience in the retail industry, two of which I was a supervisor. I am a very customer oriented person and all of my experience is related to the customer service field. I am a professional individual and I am looking to expand my knowledge in the administrative/office field.

    Associated with: The Moderators Elite!

    $6.67 /hr
    764 hours
  9. Miriam Linnemann

    Miriam Linnemann Agency Contractor

    Native German Translator & Customer Service Expert

    Germany - Last active: 06/25/2014 - Tests: 14

    I am native German with near-native proficiency in English and offer 100% high-quality, human translation (DE-EN and EN-DE), transcription (DE and EN), and Customer Service. I am very honest and will only bid for jobs that I am confident of being able to complete satisfyingly. I am used to always delivering the best possible results and take pride in meeting or even exceeding my client's expectations.

    Associated with: CML Solutions

    $15.00 /hr
    185 hours
  10. Kathleen S.

    Kathleen S. Agency Contractor

    Customer Service & Order Processing

    Philippines - Last active: 4 months ago - Tests: 10 - Portfolio: 11

    I am interested with engaging in long term projects in the following areas where my skills set are derived from over 5 years of experience working in the customer service industry: - Order Processing - Live Chat Support - Email Support - Phone Support - Administrative Assistance - Data Entry - Others: MS Office Applications, Photoshop and CorelDraw I'm competent and a hard-worker. I have the enthusiasm to keep learning new things and I always have the initiative to strive for better (if not the best) in all things that I do. I can work independently with minimum supervision and I work well also with a team. I'm detail-oriented and most of the time, I want my stuffs done in a systematic and organized manner.

    Associated with: One Team Up

    $6.67 /hr
    6,557 hours