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Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 239 Phone Support projects are completed every quarter on Upwork.


Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.47.

Last updated: October 1, 2015
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Robert G.

Robert G. Agency Contractor

Live Chat, Email, Inbound & Outbound Phone Support Specialist

Belize - Tests: 5

My passion is to provide the best service possible. Over the past 5 years I have worked in the Customer Care field. With the knowledge and experienced gained over these years, I am able to push my team to success. For a true professional with a passion for success there is no need to look any further.

Associated with: Creative Edge BPO Agency

91% Job Success
$7.78 /hr
5,794 hours

Alexandra Hager

Alexandra Hager

Live Chat and Phone Support Customer Service Representative

United States - Tests: 2

I have several years customer service experience (including over the phone and in-person) assisting customers with all of their needs and inquiries across many different industries. I really consider myself a person that can empathize with the customer. I have no problem remediating any issues or concerns they may have while giving them yet another reason to remain loyal to your business! As consumers, we all love to feel that a company or business understands and values our opinions. Whether you're in need of phone or web support I can absolutely get the job done. As a native English speaker, and with a type speed of around 82 wpm. I will be able to assist your customers quickly and professionally so you won't have the worries of impatient or irritable consumers/clients, miscommunication or important details being lost in translation. -Alexandra

$16.67 /hr
0 hours

Kelsey R.

Kelsey R.

Certified Bookkeeper and Administrative Expert

United States - Tests: 4

To provide services to clients needing administrative tasks completed. I will do this by using my work experience and college education in Business Administration and Marketing. I have 6 years of experience in Quickbooks and am certified in Quickbooks 2013. I am organized, efficient, and guarantee the satisfactory completion of tasks.

100% Job Success
$14.00 /hr
3,057 hours

Dianne Silva

Dianne Silva

Email and Phone Customer Service Specialist

Philippines - Tests: 7

I have 4 years of customer service experience in a Business Process Outsourcing (BPO) and almost 4 years of online administrative and data entry job experience. I have used Wordpress CRMs, Zendesk, iTunes Application loader for my administrative/data entry job. I also have a wealth of experience using Microsoft Word, Microsoft Excel and, Google drive to share outputs and data gathered to my clients. I have a calm and professional demeanor. I love to work with a team or on my own. I am a multitasker, which allows me to take on several task and responsibilities at once. I work under minimal supervision and values quality over quantity of work. I look forward to working as a customer service associate and data entry specialist for your growing business or company.

Groups: Pro Customer Service

97% Job Success
$10.00 /hr
14,144 hours

Ankita H.

Ankita H.

Virtual Assistant, Customer Service, Data Entry and Research Expert

India - Tests: 6

I am an experienced freelancer as I have been working with oDesk since last 3 years and have had the opportunity to work on great projects and learn so much about the freelancing world. With this learning and experience, I can complete any job successfully without any hiccup or issues. The clients that I have worked with have been happy with the work I delivered, and have repeated me on other jobs as well which clearly demonstrates my ability to understand a job and carry it out successfully. I am a people person, and I keep everyone happy with my work and delivery. I have 3 years of experience working as reports analyst, 2 years of experience as Medical Billing Representative, 5 years working as a Customer Service Representative. I have been working as a freelancer since the last three years on various types of Jobs.

96% Job Success
$6.67 /hr
3,299 hours

Karina Alvarez

Karina Alvarez

Customer & Technical Support Manager, Project Manager, Virtual Prof.

Philippines - Tests: 21 - Portfolio: 11

I want to be able to utilize my skills in customer service, data entry, management, technical support, web research, writing and at the same time learn new skills. For the past 6 years, I have worked for call centers for both customer service and technical support accounts (handled USA,UK and Australian markets). I value efficiency and integrity. I completely understand how and what it takes to be an excellent conversationalist, to be flexible, to be working in a team, and to be doing my best in everything that I do. I am computer savvy, costumer service oriented, a lover of writing and very keen to details. Prior to my pursuing a career in the call center industry, I worked as a Manager for Review Services in a Tutorial and Review Center where my management, leadership, mentoring and decision making skills were put into practice and honed.

100% Job Success
$7.78 /hr
7,794 hours

Maria Elizabeth Jabonillo

Maria Elizabeth Jabonillo

Recruitment Specialist

Philippines - Tests: 3 - Portfolio: 4

For the last 7 years or more, I have been in different industries, practicing my profession and trying out new things. I have been a bookkeeper, a very challenging job, and I was able to enhance my accounting skills, dealing with real problems that are far different from what I studied. I have also worked as a call center agent. Not only did I enhance my English-speaking skills, I was also able to learn more from it. I have faced with customers' tough problems and was able to find solutions to it all. Currently, I am a copyeditor/proofreader. I am more knowledgeable when it comes to grammar correction, syntax correction, etc. I can say that I have now acquired more skills than I ever needed. Skills that will stay with me wherever I go. On the other hand, my focus is both on proofreading/copyediting and customer service support (phone/chat/email). However, I want to try new skills like data entry, writing, spinning articles, etc., to challenge my capacity and capability and to enhance my knowledge as well. I can also do accounting/bookkeeping to broaden my skills more on those fields.

100% Job Success
$6.00 /hr
535 hours

Mariangela Mesias

Mariangela Mesias

Account Administrator

Philippines - Tests: 3

Being an experienced General Virtual Assistant for over 4 years now, I offer exemplary Customer Service, be that over the Phone, on Live Chat or via E-mail support. I am able to cope with pressure and demands and am goal oriented. I am particular with meeting deadlines and have the zest for creating results. Through previous employments and experiences I have experience with Asana, Zendesk, Campfire, Magento, CPanel and Wordpress. I am proficient in the English language, both written and spoken and have once been given commendation by an employer. I have experience handling Inbound and Outbound phone support to and from clients, Email Support, Chat Support and Ticketing. Having graduated with a Bachelors Degree in Nursing, I am confident that I am well rounded with the Medical field. And as an experienced Customer Support Representative, I have worked and am experienced in the field of Hotels and Flights reservations, changes and cancellations.

Groups: Pro Customer Service

100% Job Success
$11.11 /hr
3,817 hours

Luis Angelo Balingit

Luis Angelo Balingit

Customer Service Rep/ Tech Support/ Marketing Assistant/QA Manager

Philippines - Tests: 8

I want to find a job where i can showcase my abilities and be effective. I have 5 years of Customer support experience. I handled different accounts and line of work in BPO industry. I believe that i have gained the necessary skills and knowledge to be effective in handling customer's concern. I am a team player and always willing to learn new skills to be more efficient with my work. I also work as a Assistant Manager where i was trained to coach and manage people so that they will meet the required task and quotas.

Groups: Pro Customer Service

100% Job Success
$5.56 /hr
6,499 hours

Claire Belicano

Claire Belicano

Experienced Virtual Assistant

Philippines - Tests: 3 - Portfolio: 3

I am an experienced Real Estate virtual assistant. Once worked in the call center industry for 5 years as a Customer Service Representative. Familiar with most office software, including MS 2007 and earlier version, Excel. High Proficiency in typing, who keys an average of 60 wpm without error. I am very dependable and I value time a lot. Able to deliver work efficiently.

100% Job Success
$7.00 /hr
7,990 hours