Get Your Phone Support Project Started Today!

Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

Browse Phone Support job posts for project examples or post your job on Upwork for free!

Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 305 Phone Support projects are completed every quarter on Upwork.

305

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.46.

4.46
Last updated: August 1, 2015
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  1. Jean Paul Paredes

    Jean Paul Paredes

    Tech Support,Virtual Admin,PHP,Autoit,VBA,Real-Estate,Data Entry,Grapx

    Philippines - Tests: 2 - Portfolio: 14

    In the past few employers I have locally and on oDesk, my clients have always been very satisfied with my performance, initiative, practicality, problem solving skills, multi-skills, loyalty, and ability to adapt to new roles and skills in a short period of time. I love troubleshooting as well as making solutions for better, more efficient data processing. Skills includes Technical Support, Visual Basic Programming, HTA/HTML, Administrative Support, advertising website maintenance and updating, Excel Automation/Macro Programming, Print/Graphics Design, Data Mining/Research, Client Mail Setup, Database Administration, CPanel and Domain Management, Free Website Hosting, Google Docs/Form, Fusiontables and Zendesk. Experiences: - Visual Basic Programmer (VBA/VBS) - 4 years as Computer layout Artist/Designer (Printing Press) - 2 years as Computer Graphics Artist/Designer (Advertising) - 2 years as Call Center Technical Support Representative - 9 months as Data Analyst (Promoted) - Online Admin or Virtual Assistant - Print Artist/Designer & Virtual Assistant doing calls to real estate prospects in the US - 3 months working as Technical Support Representative for a Canadian Web Hosting Company - Customer Service Representative for Online PC Solutions - 9 months as Liason Apprentice/Admin Assistant for a Home Tending Company/Real Estate - Data Encoder and Keyword researcher assistant - Ebook Proof Reading - Admin Assistant/IT/Dispatch Control/Transportation Services - Real Estate Excel Macro Programmer - Taxi reservation - Zendesk Ticket Support - PHP/MySQL Database Programmer (Beginner/Hosting Websites) - Website Developer - Excel Macro Developer/Programmer - Online Gaming Trainee/Administrator - Autoit, VBScript, PHP, Javascript programmer Skills: - Technical Troubleshooting - Setting up Outlook and other Client Mails - Creating/developing application software using Visual Basic - Designing advertising materials such as posters, brochure, soap boxes, food boxes, streamers, banners, and more. - Use/operate both PC and MAC computers - Editing photos using Adobe Photoshop CS3 - Experienced user of Adobe Photoshop CS3, Adobe Illustrator CS3, Adobe InDesign CS3, Microsoft Excel, Microsoft Outlook - Handling technical calls. - Creating Excel/Outlook macro programs for better data processing. - Creating HTA/HTML applications for data encoding tasks. - Employee/Staff scheduler - Web Hosting Tier 1 Tech Support with basic Cpanel/Plesk. - Editing/updating product images online - Virtual Assistant - Zendesk, Google for Small Business, Google Drive, Google Docs, Google Calendar - Free Web Hosting with Cpanel - Free TK Domain - Basic PHP and MySQL - Paypal Integration and IPN - Autoit Programming IP Phone: Cisco SPA 303 IP PHONE

    $5.56 /hr
    11,922 hours
    4.82
  2. Lisa R.

    Lisa R.

    Customer Service Guru/Zendesk Response Agent

    United States - Tests: 4

    In the past I have provided services as a customer service guru utilizing e-mail, chat and ticket support for a nationally known Pet Store. Many times complex issues were routed to me because I became best suited to handle those issues-I am thorough and strive to obtain the goal of customer satisfaction with every interaction. There's not a computer system that I am afraid to learn to use. However, proposals that incorporate Google Drive and Zendesk seem to best pique my interest. In my most recent role, I have been providing services as an Experienced Medical Coder and Biller with Neurology concentration. Using a paperless environment, I provide ERA extraction services; sharing those files with appropriate personnel. I process Insurance and Patient Payments, Utilize EHR systems to verify patient eligibility and to provide records during the appeal process, and I also submit claims electronically. I am a well rounded, "do what needs to be done" contractor who works well independently, while working in my private office with no distractions. In a previous working life, I was an Office Manager for a Physical Therapy Facility, and a Medical Coder, and Medical Biller for several Physicians of differing specialties including: Pediatrics, Oncology, and ENT. Other positions I've held include: content provider, an article writer, moderator and internet rater. I have experience with real-time and stored short answers, and search results rating. I also provided Internet Research and Bio-Parse services for my clients. My goal is to provide top-notch services with little to no required supervision. You hire me, I deliver the services for which I am hired...it's that simple.

    Groups: Pro Customer Service

    $16.76 /hr
    3,631 hours
    4.99
  3. arlene santiago

    arlene santiago

    Customer Service, Sales, Telemarketing , Project Management

    Philippines - Tests: 6

    I seek to work in an environment, wherein I can make use of my professional skills, for the growth of the organization. The years of experience, which I have spent in gaining practical knowledge in the field of customer service, sales and marketing can also prove to be of great advantage to the company. Apart from this, my interpersonal skills can prove to play a big role in the growth of your organization. Exceed expectations and provide the best service with the skills that fit every buyer's requirement for a job well done. I am confident I can assist you on the ff: - Sales - customer service (phone, email, chat) - telemarketing ( lead generation, appointment setting, survey) - data entry, data mining, web research - account management, business development - General Audio/video transcription

    $17.00 /hr
    5,493 hours
    4.71
  4. Swapnali A.

    Swapnali A.

    Expert in Magento/SEO/Volusion/Shopify/3D-cart/Yahoo store/Live chat

    India - Tests: 2

    Search Engine Optimization (SEO) Consultant With 3 years of internet marketing, SEO, website development experience, I am in a unique position to help organizations who need to outsource their SEO/SEM projects to A-Level talent at a very affordable rate. I can provide Search Engine Optimization, PPC, Media Buying, Viral Marketing, Link Building, Content Writing and Affiliate Marketing for your websites or blogs. I want to work with individuals or companies that have a serious interest in gaining, regaining, or retaining Google, Yahoo!, MSN search engines rankings. I have been successful throughout my career, and this can be attributed to my strong leadership and interpersonal skills. The following is a rather lengthy and detailed description of my knowledge and jobs I've held in the past that showcase what I'm capable of. Despite the length, this portrayal is by no means complete.

    $3.33 /hr
    3,883 hours
    4.68
  5. Penelope M.

    Penelope M.

    Outstanding CSR, Excellent Data Entry Personnel, Quality VA

    Guam - Tests: 4

    Prior to venturing on Freelancing, I worked as a Certified Insurance Underwriter for personal and commercial properties. With over 7 years of experience doing insurance sales, administrative and customer service related roles, I focused on developing technical skills as well as people's skills that I can offer to my clients. My main goal is to help you reach your business goal. Let me help you with your business.

    $11.11 /hr
    362 hours
    5.00
  6. Delfin Jr III Ylaya

    Delfin Jr III Ylaya

    Expert in Live Chat, Email and Phone Customer Service Representative.

    Philippines - Tests: 10 - Portfolio: 2

    Expert in Live Chat and Ticket Management, Email and Phone Support for both Customer Service and Technical Support. With more than 10 years of experience on different Customer Service-related fields, I have developed myself to be a good and competitive person and I am always willing to discover new heights in my career. I am also a highly proficient typist who keys an average of 75 wpm of precision. I am expert with most office software, including MS Office, Excel, Access, and PowerPoint.

    $7.78 /hr
    4,369 hours
    5.00
  7. Gyanendra Gurung

    Gyanendra Gurung

    Virtual Assistant with experience in administrative/customer support

    Nepal - Tests: 6 - Portfolio: 4

    Over the last 6 years, I have developed lots of soft skills like communication skills, project management,email etiquette, administrative works, Customer Service Skills besides that also gained experience in technical skills such as Website Development Skills and knowledge of different windows application. With all of these experience that I've gained, i want to explore some more challenges which can help me to grow my experience in other fields of work as well. Worked with many different clients and freelancer entrepreneur.Worked remotely. I also have experience in the following areas: PHP, HTML, my sql and other website designing tools.

    $6.67 /hr
    121 hours
    4.87
  8. Glazy G. Perez

    Glazy G. Perez

    Administrative Skills | Infusionsoft Expert | Facebook Advertiser, etc

    Philippines - Tests: 8 - Portfolio: 1

    After 7 years of working directly with people in diverse professional settings, I am seeking to leverage my experience in customer service field. I would like to utilize my experience gained from my work field. I have well-developed written and oral communication skills that can be very useful in carrying out my duties. On top of these competencies, I adhere to a work ethic and can effectively make my task done as soon as possible. I would complete any task at your satisfaction that can be able to help the company's growth. I am much willing to be trained for better performance. Furthermore, I strive for continued excellence and provide exceptional contributions.

    $4.67 /hr
    3,865 hours
    4.41
  9. Noelaini C.

    Noelaini C.

    Expert Data Entry / Researcher / Virtual Assistant / Administrative

    Philippines - Tests: 7 - Portfolio: 4

    I am an expert Customer Service Representative for 9 years, also a Screening Associate for 2 years for multinational banks around the world and a Marketing Coordinator at one of McDonald's branches in Laguna, Philippines. * Customer Service Information: 1. Technical Support Representative for Philips Customer Care (USA) 2. Customer Service Associate for Blueshield of California, DirecTV and Sprint Customer Care 3. Directory Assistance Representative UK - 118118. I worked at a Recruitment Company, First Advantage, as a Screening Associate, handled background checks for possible employees of multinational banks around the globe. We are a third party vendor and we do the background checks for the bank companies instead of their own HR office. I did educational and employment screening and we cater countries such as Australia, Singapore, Hong Kong, UAE, US and Philippines. To name few of the multinational banks that we handled, we worked for JP Morgan and Chase, Bank of America, AMEX, HSBC, WellFargo, Deutsche Knowledge, Deutsche Bank, ANZ, BNP Paribas, Barclays, Credit Suisse Group and Standard Chartered. I am computer literate and has a good American and British accent which I learned from my call center experience. I am excellent in Data Entry, Data Collating, Research and very eager to produce quality work! I'm after the satisfaction of my employers! I am available 20-30 hours a week and very flexible with the time. I have a fast and strong internet connection. Feel free to contact me via Skype, Gmail or Yahoo Messenger and looking forward to work with you soon!! God Bless!

    $7.78 /hr
    5,931 hours
    5.00
  10. Alejandra liezl N.

    Alejandra liezl N.

    Freelancer

    Philippines - Tests: 8 - Portfolio: 1

    I am here to assist you to provide a good quality service. I am committed in providing the best work for my employers. I have excellent English communication and writing skills with experiences in various fields such as customer service, writing and translation, web research, data entry and data mining. I am flexible, trainable, very approachable and trustworthy. I deliver what I promise. Skype: alejandraliezl

    $10.00 /hr
    67 hours
    5.00