Get Your Phone Support Project Started Today!

Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

Browse Phone Support job posts for project examples or post your job on Upwork for free!

Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 305 Phone Support projects are completed every quarter on Upwork.

305

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.46.

4.46
Last updated: August 1, 2015
Clear all filters
  1. Rasec S.

    Rasec S.

    Experience Data Entry | Virtual Assistant | Email Technical Support

    Philippines - Last active: 2 days ago - Tests: 18 - Portfolio: 7

    I seek a job as a freelancer contractor where I can utilize my skills as well as my work experience for the benefit of the company and myself. I am financially driven and I value my reputation very much that is why I only take or apply job that I am 100% certain that I can deliver a high quality result. If you are looking to hire a highly motivated and dedicated freelancer Data Entry/Web Researcher who can provide proficiency in verbal and written skills and produce top-notch content. I can provide assistance for your needs. Objectives: ✔ To provide quality service to my clients. ✔ Establish myself as a credible and first-rate Freelancer ✔ To build a strong & long professional relationships to all my clients. Strengths: • Capable of fast learning. • Comprehensive in English, • Profit-oriented and business oriented • Managerial skills • Good customer relation skills • Above average computer skills • Above average in typing skills (+/-40) I.T Skills: • Experienced user of several words processing packages including Microsoft Word, Excel spreadsheets, PowerPoint and Photoshop. • Google Doc, Google Spreadsheet, Adobe Photoshop Communication Skills: • Interpersonal skills developed to high level while dealing with staff, colleagues and customers in retail management. • Able to work effectively with colleagues of all levels and of all ages. • Report writing experience gained in business and academic environments. • Delivered regular team training sessions for staff on customer care, product ranges, and health and safety issues while in retail. Planning & Organizing Skills: • Effective time management, self discipline and the ability to work under pressure. • Checking and tracking data in my part-time administrative role requires accuracy and close attention to detail. Team Working/ Leadership Skills: • Gained experience as a team member and team leader. • Group work has been a regular feature at university, through project and lab work. It is central both to my administrative job and managerial work.

    $5.00 /hr
    746 hours
    5.00
  2. Susan Sullivan

    Susan Sullivan

    Virtual Assistant

    United States - Last active: 21 hours ago - Tests: 12 - Portfolio: 3

    I have an A.S. in Business Management. I am certified in Windows XP, Certiport Internet and Computing Core Certification, certifications in Microsoft Office 2007 (Word, Excel, Power point, and Outlook), as well as a Microsoft Office 2007 Master Certificate. Additionally, a certification for a PBX Operator/ Front Desk, and I have taken an entrepreneur course, through the Tucson Hispanic Chamber of Commerce, and have received a certificate for it. I can type averagely at 75 WPM @ 100% accuracy and ten-key averagely at about 15000 KSPH.

    $8.89 /hr
    146 hours
    4.13
  3. Conrado Jr Cachapero

    Conrado Jr Cachapero

    High-caliber Administrative support

    Philippines - Last active: 21 hours ago - Tests: 6 - Portfolio: 1

    To use my ability to work in a team environment. I am self-motivated and able to work both independently and as collaborative team member. To obtain a position where I can maximize my organizational and interpersonal skills and knowledge which will contribute my years of experience,that will allow me to grow personally and professionally.

    $4.00 /hr
    3,386 hours
    5.00
  4. Annaleah R.

    Annaleah R.

    Leah

    Philippines - Last active: 3 days ago - Tests: 8

    I seek an opportunity that will allow me to work where I can contribute the skills that I have acquired throughout my years of education and employment. Having said that, I recognize that the future of an organization lies with its people and more often, personal qualities that cannot be taught determines a person's potential. My core strengths lie in my commitment to clients, my energy and enthusiasm for new challenges, continuous improvement and innovative solutions, proven leadership capacity and my personal integrity.

    $6.67 /hr
    5,391 hours
    4.90
  5. Angela Sabejon

    Angela Sabejon

    Virtual Assistant

    Philippines - Last active: 3 days ago - Tests: 1

    I am a graduate of Bachelor of Science in Business Administration major in Financial Management. I am highly organize type of person, adept at multitasking and have a good time management skills. Moreover, I am always up for a challenge, can work under pressure and willing to learn to hone my skills. I have experienced working as a Sales Admin in a car company. My responsibilities includes communicating with the dealer and shipping line via phone/email regarding the shipment schedule, updating stock positions on a daily and weekly basis, submitting collection and updating stock positions, preparing weekly report presentation, delivery receipt and invoice and other pertinent documents prior to releasing of unit/s, etc.

    $4.00 /hr
    425 hours
    5.00
  6. Nehemia N.

    Nehemia N.

    Customer Service Rep/ Data Entry/ Outbound Service Rep/Email&Chat Supp

    Philippines - Last active: 21 hours ago - Tests: 3

    For over 6 years now, I have been equipped with experiences designed to match employer’s needs as a Virtual Assistant and Customer Service Representative. I was trained to do data entry, basic technical service, appointment setting, outbound calls sales and surveys, account payables, order taking, email and chat support and web research. I am efficient and hardworking. I always make sure that quality comes first before quantity. I am seeking for more opportunities that would make me a better employee so I could help more employers as well by doing business on their behalf.

    $3.33 /hr
    229 hours
    5.00
  7. Imma Gladys Borromeo

    Imma Gladys Borromeo

    Data Entry Professional and Experienced Customer Service

    Philippines - Last active: 1 day ago - Tests: 2

    I am an optimistic and goal oriented individual who has the capacity of doing an assigned task accurately and timely. I am very good in communication skills and can easily adapt in a new environment and new set of workload. With my good quality skills in Microsoft Excel, I can certainly perform my work efficiently as a Data entry professional. Recently I worked in local company in the Philippines as a scheduling analyst who often deals with MS Excel in inputting data from scanned paper based documents to soft copies in supporting Accenture deliverable. With the high quality training that I have, and with the day to day practice of work I acquired with the said experience. I am very confident to say that I can definitely handle whatever task that will be given to me. In terms of Customer Service, I can also assure that my talent and skills in dealing with different kinds of people all over the globe will surely suffice your company's needs. I am a well-trained and experienced customer service representative for two years. I know how to easily adjust and respond appropriately to my customer, I will always find a way to cater their needs to the utmost of my abilities. I love making my customer happy! Flexibility is also my asset, I can accustomed myself with new things quickly, I am a fast learner and a very hardworking woman. In fact, with my strong personality, great confidence and positive thinking. I consider myself as a three different persons, a worker, a student and a mother who has simple and rational dreams in life and that is, to do every little thing the best I could to bring out the best in it as well. Thank you!

    $4.00 /hr
    396 hours
    4.20
  8. Uzma B.

    Uzma B.

    Monique

    Pakistan - Last active: 2 days ago - Tests: 3 - Portfolio: 5

    Having worked within the industry for over [4 year], I have developed a wide range of skills that would meet, and exceed the expectations for the role. I just have done with my studies (BSML-Hons 2007-2011) Bachelor in sciences and Modern Languages with major in French language and minor in Spanish language from National University of Modern Languages, Islamabad, Pakistan. I worked with Incall international as English account Mentor and then I worked with Amantel a Pinless Calling Card Company, U.S.A, as Team leader for the Spanish/French extension, deal with English, French, and Spanish customers. I have worked in National University of Modern language as French teacher and as well as I worked in Alliance francaise Islamabad, Pakistan. I also worked online as supervisor as Project Manager and handle French help desk, with NEW MEDIA SERVICES (an AUSTRALIAN company). Currently I am working with NetNizam PVT LTD as a Project Manager, I have been working with them for then 3 years now, together with netnizam I have developed and manager different projects, which can be seen in the portfolio.

    Groups: SocialEngine

    $10.00 /hr
    105 hours
    4.06
  9. Dania E.

    Dania E.

    Customer Service Specialist

    Saint Lucia - Last active: 2 days ago - Tests: 12

    I will bring to your company nine years of experience having held various positions - Customer Service Teller, Automatic Teller Machine Custodian, Debit Card Representative, Merchant Services Representative, Credit Card Representative, Clerical Assistant, Customer Service Representative for Pet Recovery Company, Email Customer Satisfaction Specialist, Outlook Mobile App Customer Support Team Lead, and currently an Admissions Counselor for a Medical Academy. These positions have helped me gained knowledge and experience in the customer service, technical and administrative environment. I posses great communication and interpersonal skills which keeps improving from my daily interaction with my peers and customers. I also possess excellent organizational skills as my roles required that I do a lot of multitasking which helped me meet my daily and monthly deadlines. I have worked with the Xero, Shopify, Salesforce, Uservoice, Helpshift and Zendesk platforms. I am experienced in Email Support, Help Desk Support and Inbound and Outbound calling.

    Groups: Pro Customer Service

    $20.00 /hr
    1,851 hours
    5.00
  10. Laurice Lapiz

    Laurice Lapiz

    Experienced CSR and Real Estate Virtual Assistant

    Philippines - Last active: 1 day ago - Tests: 4 - Portfolio: 1

    To provide all my clients through skillful, dedicated full-time professional service, the highest quality of Customer service in every aspect of my work to earn trust! I am aware of deadlines, quality of the work and time management. I am also looking to find a full time and a long term online job. I am been into Virtual Assisting for 3 years outside oDesk and Elance. I've also worked as a Data Entry Specialist. My expertise includes the following but not limited to; -Customer Service Representative -Chat Support -Email Response Handling -Real Estate -Social Media Marketing ( SMM) - Appointment setting and scheduling through email and phone - Calling clients on behalf of the company -Email marketing representative -Internet research -Blog Posting - blogs are written by my employer and I upload them to different sites with designs. -MailChimp, Constant Contact, Realty Juggler. I am available for 40 hours a week, Mondays through Fridays, flexible to work on weekends, at any given timezone. I have a personal computer at home and a reliable broadband internet connection. I am very available on Skype.

    $4.00 /hr
    1,984 hours
    4.98