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Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 281 Phone Support projects are completed every quarter on Upwork.

281

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.46.

4.46
Last updated: September 1, 2015
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  1. Ayeza Kate Alegado

    Ayeza Kate Alegado

    Customer Service, Teaching English, Call-handling, Phone Support

    Philippines - Tests: 5

    Graduate in Education Major in Biology and taking up my Masters Degree while teaching English to Koreans students online and offline. I've been dealing with people over the phone for years now and I know I still have a lot of things to learn as much as I have many things to share as well. I am a talented and hard working self starter and I will do my best to meet if not exceed every employers expectations!

    $3.00 /hr
    0 hours
    0.00
  2. Melanie P.

    Melanie P.

    Experienced Adminstrative Assistant Here to Help.

    United States - Tests: 4

    I am an experienced administrative assistant. I have years of experience with helping with everything from creating files, data entry, organizing, managing a calendar ECT. As well as helping with event planning and marketing. I grew up in a family owned event planning small business and so I understand details, and the importance of every single task.

    $11.00 /hr
    122 hours
    5.00
  3. Beatrice MARIONNET

    Beatrice MARIONNET

    English to French translator

    France - Portfolio: 4

    After 20 years as P.A. for international companies and an MBA in International Business, I have chosen to share my love of the English language . I translate mainly from English (my second language) to French (my native one) but I can also proof-read English documents. As an ex P.A. I can work on several software: word, powerpoint, prezzi, excel.... My translation is a precise job between both languages to reach the highest level of accuracy.

    $44.00 /hr
    0 hours
    5.00
  4. Jeffry S.

    Jeffry S.

    Systems Engineer

    Dominican Republic - Tests: 16 - Portfolio: 1

    My LinkedIn Profile goo.gl/dU8i1X Server Manager in Windows 2000, 2003 and 2008 Server: Domain Admin, Active Directory, domains, control, policies, IIS, etc.. Lotus Notes Domino Administrator Admin Operating Systems Windows XP, Vista, 7. Support for Mac OS Tiger, Leopard, Snow Leopard, Apple. Office 2000, 2003, 2007, 2010 for Windows. Office 2004, 2008 for Mac Telecommunications: PBX configuration, AVAYA Central Manager, Fleet Management, Balckberry, iPhone. Configure all printer models, repair, etc.. Mac Support. Install, configure and use VMWare ESXi, Vsphere and VMWare Workstation.

    $25.56 /hr
    0 hours
    5.00
  5. Daniela M.

    Daniela M.

    Bilingual English Literature Student

    United States

    I am a college student with skills including Mircosoft programs, creative writing, and I am bilingual (fluent in both English and Spanish). I have experience in customer service, secretarial work, email and phone communication. My schedule is flexible and able to suit both regular business hours as well as later on in the day. I am great at multitasking and a fast learner, always eager to learn something new and find the best way to apply it in life.

    $6.00 /hr
    0 hours
    4.15
  6. Gwen A.

    Gwen A.

    OFFICE ADMINISTRATOR

    United States - Tests: 1 - Portfolio: 1

    I have two Associate degrees in office administration and personal computers from Lake Superior State University. I am also a veteran of the U.S. Air Force for eight years. I have typing and organizational skills. I have an eye for detail and will see any job through to the end.

    $10.00 /hr
    38 hours
    0.00
  7. Mark Cooper

    Mark Cooper Agency Contractor

    Enterprise Mobility Admin, Senior IT Specialist & Lead System Analyst

    United States - Tests: 5

    Professional IT Engineer with a Bachelor’s of Science degree in Computer Information Systems. 19 years in-depth technical expertise and business experience at top Oil and Gas companies (Schlumberger / WesternGeco) and computer firms (Microsoft, Compaq) as a Enterprise Mobility Administrator, Senior Mobile Specialist (Mobile Device Management (MDM)), Systems Analyst 2, Programmer, Application Engineer, IT Trainer, Encryption Trainer - Credant and Bitlocker Champion, Knowledge Champion, Technical Support Lead / Trainer, IT Support Analyst L3, Quality Assurance (QA) Tester, Courion Admin, and VoIP (Voice Over IP) Admin. Abilities include finishing assigned tasks with minimal supervision and using problem solving and people skills to satisfy clients. Ability to manage priorities and tasks as needed in a fast-paced work environment. Superior interpersonal, strong organizational, detail-oriented, analytical, instructional, and troubleshooting skills. Exceptional verbal and written communication and collaboration skills to effectively communicate with multiple teams.Future goals include education leading to a Doctorate / PhD in Computer Information Systems.

    Associated with: AAA Mobility Solutions

    $33.33 /hr
    0 hours
    4.79
  8. Michelle Wolff

    Michelle Wolff

    Virtual Asst, Etsy Setups, Professional, Fast

    United States - Tests: 2

    I'm a professional published writer and blogger with a fast turnaround. I can assist with content, setting up Etsy shops, managing email, phone calls and general office tasks. I have a Master's Degree in Education and have experiences with creating polished and professional resumes.

    $16.00 /hr
    0 hours
    5.00