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Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 305 Phone Support projects are completed every quarter on Upwork.

305

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.46.

4.46
Last updated: August 1, 2015
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  1. Ayeza Kate Alegado

    Ayeza Kate Alegado

    Customer Service, Teaching English, Call-handling, Phone Support

    Philippines - Last active: 30 days ago - Tests: 5

    Graduate in Education Major in Biology and taking up my Masters Degree while teaching English to Koreans students online and offline. I've been dealing with people over the phone for years now and I know I still have a lot of things to learn as much as I have many things to share as well. I am a talented and hard working self starter and I will do my best to meet if not exceed every employers expectations!

    $3.00 /hr
    0 hours
    0.00
  2. Oscar Santana

    Oscar Santana

    IT Support, customer support, Web and Wordpress Developer. DBA

    Venezuela - Last active: 15 days ago - Tests: 2

    I work as a programmer, social media manager and specialist in customer support both in the social part as IT. I have more than 6 years working with Customer and IT support using, chat, Helpdesk, and phone to give support to clients. I also have experience as a Web Hosting support Agent. I like to work as a freelancer, I consider myself a person who always solves problems, proactive and enthusiastic, always willing to take on new challenges and learn something new every day. -- Me desempeño como programador, social media manager y especialista en atención al cliente tanto en la parte social como técnica. Me gusta trabajar como freelancer, me considero una persona que siempre resuleve problemas, proactivo y entusiasta, siempre dispuesto a tomar nuevos retos y aprender algo nuevo todos los días.

    Groups: Bluehost Developers and Designers

    $8.89 /hr
    1,586 hours
    4.93
  3. A. Henry Jacobs

    A. Henry Jacobs

    Efficiency. Creativity. Delivery.

    United States - Last active: 3 days ago - Portfolio: 5

    I am diligent in everything I do, and learn new things easily and with enthusiasm. I am a well-rounded person who is friendly and easy to deal with, and it is very important to me that I meet goals and produce work that exceeds expectations. I offer 10 years of office experience, skills and knowledge as an Administrative Professional. I have worked virtually with great success for the past 8 years in capacity of hiring freelancer for publishing program. I am experienced in customer service and performing/managing administrative functions. I am a detail oriented person with exceptional communication and organization skills. My specialties are data entry, research, training, setting up processes and procedures, technical writing and working with reports. Other skills include presentation, word processing, working with spreadsheets/workbooks, customer service via web chats and emails.

    $29.00 /hr
    1,224 hours
    4.96
  4. Gerry C.

    Gerry C.

    Voice Talent

    United States - Last active: 1 day ago - Portfolio: 15

    I am the best Voice Over Artist in the business. I have a voice that is clear and pleasant to listen to. I do a very good impression of Don Lafontaine, may he rest in peace. ACCENTS: British (proper), British (Cockney), Irish, Bostonian, Texan, Australian, Arabic (Egyptian), Arabic (Moroccan), Mexican, Hindi, Russian. Impressions: Don LaFontaine, SEAN CONNERY, Arnold Schwarzenegger, Gary Busey, Sam Elliot, Dudley Moore, Alec Guinness, Mike Judge (Butthead), Mike Judge (Hank Hill/Mr. Anderson), Rodney Dangerfield, Ted Knight, Riley Martin, George Takei, Robert Shaw (Captain Quint from "JAWS". I am new to Elance, so please do not judge me by the lack of my completed jobs on this site. I assure you, I am the best voice artist you will ever hear.

    $65.00 /hr
    17 hours
    4.95
  5. Mark F.

    Mark F.

    Detail oriented, self motivated wordsmith.

    United States - Last active: 16 days ago

    After working in the customer service industry for many years, I have decided that this is the type of work I enjoy the most. I have thrived in every position held and take pride in the work I do. Looking to the future, I welcome new challenges and introducing great experiences into my professional career.

    $10.00 /hr
    19 hours
    4.98
  6. Edna Van Baulen

    Edna Van Baulen

    Continuing to Exceed Expectations

    United States - Last active: 3 days ago - Portfolio: 11

    “Edna is a true professional. Her work is excellent, well-presented, and goes beyond specs. Looking forward to working with her again.” “Third job awarded to this service provider - fantastic work as usual” “Edna turned the project around very quickly and did and exceptional Job. It's contractors like this that have made my company a success." If you're in need of accurate, audio proofed, professional transcripts for a great price - no need to look any further. Customer satisfaction is my #1 priority. Every transcription is proofed with my rigorous three point proofing system to insure an error free product. Give me a try, I’d love to add you to my list of happy clients.

    $24.44 /hr
    200 hours
    4.79
  7. Jeffry S.

    Jeffry S.

    Systems Engineer

    Dominican Republic - Last active: 9 days ago - Tests: 16 - Portfolio: 1

    My LinkedIn Profile goo.gl/dU8i1X Server Manager in Windows 2000, 2003 and 2008 Server: Domain Admin, Active Directory, domains, control, policies, IIS, etc.. Lotus Notes Domino Administrator Admin Operating Systems Windows XP, Vista, 7. Support for Mac OS Tiger, Leopard, Snow Leopard, Apple. Office 2000, 2003, 2007, 2010 for Windows. Office 2004, 2008 for Mac Telecommunications: PBX configuration, AVAYA Central Manager, Fleet Management, Balckberry, iPhone. Configure all printer models, repair, etc.. Mac Support. Install, configure and use VMWare ESXi, Vsphere and VMWare Workstation.

    $25.56 /hr
    0 hours
    5.00
  8. Samantha M.

    Samantha M.

    Motivated and Dependable!

    United States - Last active: 3 days ago - Tests: 1 - Portfolio: 1

    I have 5+ years of experience in administrative and customer service oriented roles as a former elementary school teacher, project manager and virtual assistant. I hold a B.A. in Art History from Loyola University and I am currently pursuing a Master's Degree in Human Nutrition (online, part-time). I am motivated, reliable, have a keen eye for detail and exceptional problem solving skills. Skilled in Microsoft Office, Adobe Creative Suite, Research, Writing, Transcription, Google docs, Meet Edgar, Slack, MailChimp, Buffer and more! My creativity, organization and management skills will help you to free up your time and grow your business! I can handle anything that comes my way

    $20.00 /hr
    269 hours
    5.00
  9. Mark Cooper

    Mark Cooper Agency Contractor

    Enterprise Mobility Admin, Senior IT Specialist & Lead System Analyst

    United States - Last active: 10 days ago - Tests: 5

    Professional IT Engineer with a Bachelor’s of Science degree in Computer Information Systems. 19 years in-depth technical expertise and business experience at top Oil and Gas companies (Schlumberger / WesternGeco) and computer firms (Microsoft, Compaq) as a Enterprise Mobility Administrator, Senior Mobile Specialist (Mobile Device Management (MDM)), Systems Analyst 2, Programmer, Application Engineer, IT Trainer, Encryption Trainer - Credant and Bitlocker Champion, Knowledge Champion, Technical Support Lead / Trainer, IT Support Analyst L3, Quality Assurance (QA) Tester, Courion Admin, and VoIP (Voice Over IP) Admin. Abilities include finishing assigned tasks with minimal supervision and using problem solving and people skills to satisfy clients. Ability to manage priorities and tasks as needed in a fast-paced work environment. Superior interpersonal, strong organizational, detail-oriented, analytical, instructional, and troubleshooting skills. Exceptional verbal and written communication and collaboration skills to effectively communicate with multiple teams.Future goals include education leading to a Doctorate / PhD in Computer Information Systems.

    Associated with: AAA Mobility Solutions

    $33.33 /hr
    0 hours
    4.79