Phone Support Agents & Call Center Representatives

Get Your Phone Support Project Started Today!

Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

Browse Phone Support job posts for project examples or post your job on Upwork for free!

Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 325 Phone Support projects are completed every quarter on Upwork.

325

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.41.

4.41
Last updated: May 1, 2015
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  1. Maria Medina

    Maria Medina

    Translator (English to Spanish and viceversa) - Editing, Proofreading

    Venezuela - Last active: 1 day ago - Tests: 19 - Portfolio: 3

    Bilingual (English and Spanish) with solid experience in various support roles with International Companies, transcribing, translating and proofreading. As a Translator, I have experience assisting clients with writing, editing, proofreading, and formatting. I am an efficient and thorough translator because I enjoy the process and have excellent technical language skills (technical documentation, manuals, and software for engineering, medical and technology companies). If the examples of my work on my portfolio, past works on oDesk and client reviews/feedback are not enough for you to assess my professional abilities, I can provide a small sample from the project you are hiring for in order to show you what I am capable of delivering. My high feedback score is a great indication of how seriously I take my commitment to each and every project. I have years of experience and I always take great pride in producing quality translations. I am reliable and dependable, I never abandon projects and I meet all of my deadlines. I also prefer to complete my work sooner rather than later, and I usually do so before the deadline if at all possible. I am looking to expand my experience to other areas of translating, and I would love to be given a chance to work with you!

    $15.00 /hr
    695 hours
    4.97
  2. Syed raza A.

    Syed raza A.

    Designer, Developer, SEO Specialist

    Pakistan - Last active: 13 hours ago - Tests: 2 - Portfolio: 15

    Over the last 10 years, I have developed a wide range of websites using HTML5, CSS3, Javascript, PHP, MySQL, Asp.Net, Sql Database also developed wide rang of desktop softwares using c#. My core competency lies in complete end-end management of a new website development project, and I am seeking opportunities to build websites from the ground up for you or your business. I also have great experience in the following areas: * Web Designing * Graphic Designing * Web Development * Search Engine Optimization ( SEO ) * Email Marketing * PHP * MYSQL * HTML5 * CSS3 * Custom CMS * Joomla * Wordpress * Many Other Areas

    Groups: Bluehost Developers and Designers

    $25.00 /hr
    4,267 hours
    5.00
  3. Tanya Cowen

    Tanya Cowen

    Administration

    Australia - Last active: 3 days ago

    I have 10 years experience in Administration, within energy and natural gas organisations. My roles have covered data entry, front reception duties, record keeping and management, budget management, risk registers, meeting minutes and documentation, updating of manuals, project administration, sound knowledge of OH&S regulations, high level of word processing skills in Microsoft Office suite. I currently hold a Certificate IV in Business, and am embarking on my Diploma in Business Administration.

    $22.00 /hr
    44 hours
    4.88
  4. Melissa Simpson

    Melissa Simpson

    Business and Human Resource Management

    United States - Last active: 1 month ago - Tests: 1 - Portfolio: 3

    Dedicated, dependable, internet savvy virtual assistant at your service. My experience includes but not limited to Management, Customer Service, Office and Store Clerk Administration, Sales, Sales Reporting, Merchandising, Buying, Marketing, POS Systems, Information Systems, Inventory, Safety Control, HIPPA, Payroll, Scheduling, Shipping and Receiving. Also proficient in e-filing, printing, faxing, handling multi-phone lines, and general office duties. Windows 95/98, 2000, XP, Windows 7, and Microsoft Office Professional 2010 proficient. Office 365. Diverse knowledge in many Customer Service platforms. Organization, attention to detail and time management are three key elements I use with any task given.

    $20.00 /hr
    999 hours
    5.00
  5. Narina Eiber

    Narina Eiber

    Euro-Correspondent, Study Advisor, Translator,...

    United States - Last active: 5 days ago

    I am German/American and speak both languages fluently. I lived in Germany most of my life and am now living in Florida. I graduated as a Certified Euro-Correspondent at the Wuerzburger Dolmetscherschule (Vocational School for Foreign Language Professions) here I learned how to write business letters (inquiries, offers, orders, order confirmations,…), translating general and economic texts from German to English, Spanish to German and vice versa, interpreting various conversations also from German to English, Spanish to German

    $16.00 /hr
    15 hours
    4.78
  6. Dina Mangarella

    Dina Mangarella

    United States - Last active: 1 day ago - Tests: 8

    I am extremely hard-working and reliable. Experienced in Customer Service, Web research, and Internet surveys. I also have excellent skills in English, writing, and listening and communicating with all people. I excel in spelling/grammar and proof-reading. In addition, I have high marks in telephone etiquette, and I love helping and assisting people in any way possible. I hope to work with wonderful clients to help them succeed in the task at hand.

    $12.78 /hr
    472 hours
    5.00
  7. Jennifer W.

    Jennifer W.

    ADMIN ASST/MARKETING MGR/ RESEARCHER/SALES ASST

    United States - Last active: 1 day ago - Portfolio: 1

    Top 1% of freelancers on in Admin. 20 years experience - Administrative Asst., Real Estate, Bookkeeping, Marketing, Research, Data Entry and more. No job is too big or too small. I have 20 years of combined skills in the administrative field, commercial and residential real estate, sales, marketing, and advertising. I’m also a licensed Real Estate Agent in my state, originally obtaining my license in 1999. I have worked with several Top Producers. I was very fortunate to learn some of the best marketing and advertising skills. My 20 years of wearing many different hats has allowed me to provide you with many services. Following is a list of some of my experiences and what I can provide for you.

    $20.00 /hr
    473 hours
    4.89
  8. Iuliana A.

    Iuliana A.

    Translator subtitler transcriber writer researcher

    Romania - Last active: 13 hours ago - Tests: 3 - Portfolio: 3

    Native Romanian and Moldavian speaker, I have a BA in Law and a certification as translator and interpreter for the English language from the Romanian state, as well as obtaining 96% at the TOEFL test. I also have experience in translating between French and Romanian. I am experienced in translating, subtitling, transcribing, editing, proofreading legal, economic, IT, medical, administrative and general documents. Since I love a challenge, I was also involved in recruiting projects, for both commercial and non-profit organizations, as well as having a solid organizational, administrative and project management experience.

    $15.00 /hr
    44 hours
    4.99
  9. Adam F.

    Adam F.

    freelance web design & development

    United Kingdom - Last active: 5 days ago - Tests: 1 - Portfolio: 19

    I have expertise in a wide variety of web technologies having taken and passed 94 exams here on Elance with 80 of these results in the top 5%, top 10%, top 20% and top 30%. Although, my profile only allows me to display 15 of these results, I have compiled a list of my results on my profile. You can put your full trust and confidence in me. I never miss a deadline and I continue to work until your needs are met 100%. Please see my feedback. I am completely self taught relying only on the books I have read and experience I have gained over the years developing web applications. Everything I know and everything I have learned about web technologies has come down to hard work, passion and commitment. I have no further education in this field. All of my knowledge comes from what I have learned myself.

    $35.00 /hr
    0 hours
    4.97