Get Your Phone Support Project Started Today!

Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 320 Phone Support projects are completed every quarter on Upwork.

320

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.44.

4.44
Last updated: July 1, 2015
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  1. Adrian Malcolm

    Adrian Malcolm

    Customer service/Technical support, phone support and telemarketing

    Jamaica - Last active: 1 day ago - Tests: 7 - Portfolio: 3

    Need a Customer Service Superstar? My name is Adrian Malcolm, I have over 5 years experience in the customer service/Tech support industry, I Have worked with several US based accounts including At&T, Sprint and Ford Motor Credit. I have developed strong planning and organizational skills coupled with an in-depth analytical approach to problem management. I have also had the opportunity to develop strong interpersonal communication and customer assessment skills. I can reach me at anytime , I am so exited to do what I truly love and I am looking forward to working with you very soon.

    $6.00 /hr
    966 hours
    1.00
  2. Beejay B.

    Beejay B.

    Expert in Phone Handling and World-Class Support

    Philippines - Last active: 1 day ago - Tests: 2

    I have worked in the BPO industry for 7 years. I've done Customer service, Collections, Lead generation, Appointment Setting, Sales and Telemarketing. I have excellent English communication skills. I picked up my Bachelor's Degree in Business Administration major in Business Management and Entrepreneurship back in 2007 and since then, I have been working in the Call Center industry and now looking forward to more success being a freelancer!

    $6.67 /hr
    1,892 hours
    4.05
  3. Tarcelita Manaytay

    Tarcelita Manaytay

    Administrative Assistant/Phone Support Expert/Data Entry Professional

    Philippines - Last active: 23 hours ago - Tests: 8 - Portfolio: 4

    After 18 years of a Secretarial job experience in a fertilizer manufacturing company, I am able to enhance my knowledge and capabilities in the field of Administrative Support, Data entry, Customer care, Phone support and Communication here at odesk. I learned many things which good employers are eager to provide me in order to do the task that they requires me to do to the best of my ability. And it is my goal to create and maintain a high standard performance and competency in my work.

    $5.00 /hr
    5,447 hours
    4.97
  4. James Roy Tirador

    James Roy Tirador

    Customer Service/Zendesk/IT/Phone,Email&Chat Support/ VA

    Philippines - Last active: 23 hours ago - Tests: 7 - Portfolio: 4

    To be able to render a service with all honesty. To provide a good quality of work. To make my employer feel satisfied and happy with less supervision. To abide the company's policy. To be able to learn new things while reaching my employer's goal. These are my objectives. I value time. I have the energy, passion as well as work ethics to perform any tasks given to me. I have worked as a Recruitment Assistant in a call center, Recruitment Department. I have few work experience here in oDesk in a field of Data Entry, Data Gathering, Excel, MS Office. I also have experience in Appointment Setting, Survey and Customer Service. I can work well alone or even in a team and give above and beyond my capabilities to meet my client's expectations.My goal has always been for both parties - my boss and the customers.

    $4.44 /hr
    4,436 hours
    4.99
  5. Wednesday anne H.

    Wednesday anne H.

    Data Entry,Phone Support,Lead Gen.,Customer Service, Appoint. Setter

    Philippines - Last active: 23 hours ago - Tests: 9 - Portfolio: 8

    Seeking a challenging position with an opportunity for career growth and utilize my skills & contribute a positive impact to the company which I intend to join. My experiences in the insurance company, cable network & call center has molded me in delivering excellent customer service and can work with minimal supervision. I am open to be trained to widen my comprehension.

    $9.89 /hr
    4,128 hours
    4.14
  6. Mei mei L.

    Mei mei L.

    Virtual Companion: E-mail / Phone Support. Customer Service.

    Philippines - Last active: 23 hours ago - Tests: 4

    I want to share my skills to my clients and be able to grow more as an individual and as a professional.

    $5.56 /hr
    7,424 hours
    4.87
  7. Chelie Veloso

    Chelie Veloso

    Data Entry Professional,Phone Support,Researcher,Quality Analyst

    Philippines - Last active: 16 days ago - Tests: 2 - Portfolio: 1

    Over two years’ of extensive experience successfully performing and supporting all levels of a department and working directly with external vendors, I take direction well and can complete a heavy workload and complete projects under minimal supervision. I've held several data entry positions that entail inputting customer requests, inquire, and tracking codes of products. I also perform administrative duties including copying and faxing documents, answering telephones, transferring data, web research and reports to immediate supervisor. I am able to ensure the smooth and efficient handling of information by keying in text, entering data into a computer, and performing other clerical duties. I am now seeking a position where I can maximize my accurate keyboard and communication skills in a demanding work environment and where I can obtain employment in a company that recognizes hard work and reliability as central to successful job performance.

    $3.33 /hr
    889 hours
    0.00
  8. Mark F.

    Mark F.

    Detail oriented, self motivated wordsmith.

    United States - Last active: 10 days ago

    After working in the customer service industry for many years, I have decided that this is the type of work I enjoy the most. I have thrived in every position held and take pride in the work I do. Looking to the future, I welcome new challenges and introducing great experiences into my professional career.

    $10.00 /hr
    19 hours
    4.98
  9. Samantha M.

    Samantha M.

    Motivated and Dependable!

    United States - Last active: 2 days ago - Portfolio: 1

    I have 5+ years of experience in administrative and customer service oriented roles as a former elementary school teacher, project manager and virtual assistant. I hold a B.A. in Art History from Loyola University and I am currently pursuing a Master's Degree in Human Nutrition (online, part-time). I am motivated, reliable, have a keen eye for detail and exceptional problem solving skills. Skilled in Microsoft Office, Adobe Creative Suite, Research, Writing, Transcription, Google docs, Meet Edgar, Slack, MailChimp, Buffer and more! My creativity, organization and management skills will help you to free up your time and grow your business! I can handle anything that comes my way

    $16.00 /hr
    262 hours
    5.00
  10. Edna Van Baulen

    Edna Van Baulen

    Continuing to Exceed Expectations

    United States - Last active: 23 hours ago - Portfolio: 11

    “Edna is a true professional. Her work is excellent, well-presented, and goes beyond specs. Looking forward to working with her again.” “Third job awarded to this service provider - fantastic work as usual” “Edna turned the project around very quickly and did and exceptional Job. It's contractors like this that have made my company a success." If you're in need of accurate, audio proofed, professional transcripts for a great price - no need to look any further. Customer satisfaction is my #1 priority. Every transcription is proofed with my rigorous three point proofing system to insure an error free product. Give me a try, I’d love to add you to my list of happy clients.

    $24.44 /hr
    200 hours
    4.79