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Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 305 Phone Support projects are completed every quarter on Upwork.

305

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.46.

4.46
Last updated: August 1, 2015
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  1. Maria Teresa Judit P. Rufino

    Maria Teresa Judit P. Rufino

    experienced customer service representative

    Philippines - Last active: 23 hours ago - Tests: 9

    I am a very fast learner with excellent communication skills and can work with the least amount of supervision. Given my 10 years of experience in the field of customer service, I can confidently say that I work well under pressure. My commitment is to ensure complete client satisfaction, consistent delivery of service, attention to detail and quality performance. I will deliver exceptional results within the shortest turnaround time. I am always driven to work with integrity and excellence.

    $5.00 /hr
    4,643 hours
    3.53
  2. Regine Badilla

    Regine Badilla

    Virtual Assistant|Customer Service Rep|Data Entry|Telemarketer|

    Philippines - Last active: 6 days ago - Tests: 5 - Portfolio: 1

    My name is Regine. I'm a Virtual Assistant that serves small companies, business owners and other professional around the world. My objective is to find a position that would best fit my qualifications, and developed further my knowledge, talents, and skills for continuous career improvement, and I'm looking for challenging projects that are associated in Administrative Support, Data Entry and Secretarial works. My Specialties: *Internet Research (Knows Boolean Search Method) *MS Office Application (MS Word, Excel, PPT, Outlook) *Data Mining/Collection *Data Entry/Typing (75wpm-95wmp) *Set appointment *Customer Service *Layout *Help Desk Support *Marketing Research *Transcribe Audio/Video Files into Text Format *Photoshop *Create Accounts in Different Social Networks *Create Executable Form using Microsoft Word *Basic HTML This are some of the website that I know: Facebook, Twitter, LinkedIn, Google Docs, Google Plus, Nimble and many more. I am looking forward for any Administrative and Secretarial Works. "I am willing to learn further and can work with discipline and versatility."

    $4.00 /hr
    165 hours
    3.87
  3. Shelby Phillips

    Shelby Phillips

    Administrative Professional

    United States - Last active: 3 days ago - Tests: 2 - Portfolio: 1

    My name is Shelby Phillips. I used to be an administrative professional in the corporate world. I have more than 4 years experience working with network systems and facility security procedures and protocols, so current technologies are no stranger to me. In my previous position, I operated and troubleshot those security systems and was responsible for my former employer’s Physical Security Department. This position consisted of managing the detection and prevention of potential acts of misappropriation of product within the facility, access control systems, and burglar alarm systems, as well as administrative duties including monthly and weekly reports, scheduling, payroll and all departmental training. Currently, I am an online Academic Performance Manager and substitute tutor for at-risk youths between the grades of K-12. While I am not a state-certified teacher, this position allows me to fulfill my passion of teaching while still being able to work from home. I spent this previous summer tutoring summer courses in all general academic subjects as well as creating original curriculum and lesson plans for a homework help website, Shmoop University, on a project-by-project basis. In addition to my previous and current work experiences, I hold a Master's Degree in the Administration of Justice and Security and am a member of Alpha Phi Sigma Eta Theta Chapter of the National Criminal Justice Honor Society. While these credentials may not seem to be related to the subject or position that I am applying for, rest assured, I am highly qualified and even more interested in becoming a part of your team. I am accustomed to and rather enjoy fast-paced projects where deadlines are a priority and tasking multiple job functions on the norm. I enjoy a challenge and take pride in my work. If you are looking for a qualified and creative individual who sees challenges as opportunities to learn and grow, then I know I am the right person for the position

    $13.33 /hr
    15 hours
    0.00
  4. Helena Evaline Higginson

    Helena Evaline Higginson

    Part time to full time...

    Australia - Last active: 23 hours ago - Tests: 11

    Highly qualified person with almost 5 years of experience in customer service, technical support, sales/marketing and quality evaluations. • Talent for identifying customer needs and presenting appropriate company product and service resolutions. • Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to a lower customer call back rate. • Expertise in resolving escalated customer service issues. • Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook). • Pleasing personality. • Willing and open to new challenges. • Terrific motivational skills. • Grew up in Australia so has vast experience in relating with an “Aussie”. Also has a vast knowledge base of the states, capital cities and time zones in Australia. I am seeking a position that would enable me to utilize my areas of expertise.

    $4.44 /hr
    194 hours
    3.85
  5. ali farhat

    ali farhat

    Data Entry Professional

    Pakistan - Last active: 23 hours ago - Tests: 2

    Over the last 6 years, I have worked data entry and photo shope startup companies and small businesses. My core competency lies in complete end-end management of a new project of data entry and photo shope, and I am seeking opportunities to make data base and also seeking opportunities to edite picture in photo shope, from the ground up for you or your business. I also have some experience in the following areas: excel, word, php,

    $3.33 /hr
    1,919 hours
    3.49
  6. Felman O.

    Felman O.

    Had been with Call Center Industry for 3 years

    Philippines - Last active: 23 hours ago - Tests: 2

    Hello there! I know that you are tired of finding someone to help your job done. Take time reading this whole Overview. I have been in the call Center Industry for three long years. And in this three super busy years, I have earned and achieved so many skills and talents. I was able to adapt and love the culture of customer service and other things involving my job. I was able to enhance more of my strengths I started of as a technical support representative for Microsoft, our initial task is to solve software related issues most especially network connectivity. We also remove viruses and help customers set up their computers. After three months of taking in front line calls, I was promoted to be a Subject Matter Expert for the said account. The clients told me that the reason why they chose me is because of my hard work and expertise in terms of looking for answers, fixing the issue, and going extra mile for customers. The task became tougher though we no longer take in front line calls. However, we are in charge of looking for solutions that the Tier one or Front line agents could not fix. We are also in charge of making follow up calls with different department and update our customers from time to time about the status of their tickets/cases. My journey did not stopped there, After six months of being an SME, I have decided to apply as a Quality Analyst. My task as a QA is not just by listening to calls. I also have score cards to monitor, surveys that our customers answer to rate the representative that assisted them, send reports for QA monitoring and evaluation to team leaders, at least three times a week and send report for the status of the account to the clients every month. I am also the one who is in charge of doing QA Talk for trainees and explain how their score cards will be graded and monitor their calls during transition. My second company initially offered me a Team Leader position. That time, I doubted myself if I can handle a whole team. I am the kind of person who wanted to learn the account and the business before moving up to a higher position, so I decided to work as a front line agent first. The account is an Reservation and Customer service for an Airline account. Day in and day out, we take in calls for customers who's wanting to book for flights, asking for flight status and answers inquiries for our customers. I was able to apply all the knowledge I earned with my first company, luckily, the clients noticed that and asked me to take a Subject Matter Expert position for the said account. But unlike my first company, there were two different departments of a Subject Matter Expert, one is Escalations, who is similar to the SME position I got with my first company, and Junior Team Leaders. I was asked to be one of the Junior Team Leaders that time. The main task of being a Junior Team Leader is to help the Team Leaders handle a team. We are the one who make reports and coaching opportunities for front line agents, be the Officer-in-charge when the Team Leader is on leave. Junior Team Leaders are like Team Leader Trainees. Unfortunately, something happened with my wives' pregnancy. After giving birth to our third child she suffered extreme bleeding and was bed rest for 3 months. I needed to look for a place that is very near to our place so I can take care of her after my job. The third company that I have been with is a Telephone Company in the US, I was a Customer Service Associate. Our main task is the same with every customer service representatives. We take in calls, answer customer inquiries and help them with ordering themselves new cellphones. But I learned so much skills in this account. As a CSA for ATT, you must have to have a very long patience, you also need to be very careful in placing orders and handle customer accounts. After 3 super busy years, I have been with different projects and gained skills that has most professionals had. Time was my first priority to deliver the quality of work before the deadline. Flexibility is what I learned the most I'm not that kind of provider that accepts project for a cheaper price. I put value and dedicate my service to satisfy my clients. So here are some of my project and service I can provide: Customer Service Email Support Technical Support - Software Email Marketing Campaign Advertising Agent Wordpress Developing - Multi-site creation, Content Management, Designing Ecommerce - Product Posting Team Manager - For every kind of work The above list is the most project I am dedicated and compatible with. Before I end this Overview, Let me tell you some of my characteristic that my clients told me. Here's what you'll see; Dedication Flexibility Easy to communicate Fast Learner Workaholic I can guarantee you the quality of work I'll provide. If you think I'm the type of provider you are looking for, please don't hesitate to hit me a message. Cheers! Felman O.

    $6.67 /hr
    2,955 hours
    0.00
  7. Spyridon T.

    Spyridon T.

    Bilingual Customer Service and Tech Support Specialist

    Philippines - Last active: 23 hours ago - Tests: 2

    In the duration of my career, I have gained plenty of solid experience in the Customer Service and Technical Support field. I acted as a first point of contact for business to business clients providing them with first call resolutions in technical troubleshooting up to product inquiries delivering superb customer service satisfaction. I was part of an online support team ensuring that our end-users were up to date with our product suite. We also made sure that their systems were functioning properly by conducting daily remote check ups. Very well versed with Inbound and Outbound calls and their protocols as well as readily equipped with Email Communication Support. I have competencies with LogMeIn for remote support, SalesForce.com for documentation and case tracking, iHotelier CRS (Web-based Product). Familiarity with Property Management Systems Integration, XML Files. Also knowledgeable with proper channeling of communication with different teams and departments if necessary depending on client needs.

    $8.89 /hr
    1,878 hours
    0.00
  8. Aezl Manuel

    Aezl Manuel

    Data Analyst, Virtual Assistant, Experienced TSR

    Philippines - Last active: 1 month ago - Tests: 2

    Thank you for viewing my profile! I am a detailed and thorough professional with over 4 years of BPO Workforce experience - I specialize in delivering quality services with respect for strict deadlines and high expectations. I am equipped with a dedicated home office complete with a dual monitor computer, copier/scanner, and color printer. I provide creative and detailed management, administrative, writing, proofreading and editing services. I excel at working under tight deadlines with strict expectations. I possess the self discipline and time management skills necessary as a virtual employee. I can bring value to your business. I have extensive experience in help desk support, social media, marketing, the health care field, advertising and small business management. Expertise: Help Desk Support Extensive Admin Skills Data Entry Writing Proofreading Editing Customer Service Technical Support

    $4.44 /hr
    22 hours
    0.00
  9. Rowena Lynne Caballero

    Rowena Lynne Caballero

    Email Support

    Philippines - Last active: 1 month ago - Tests: 11

    Over the last 6 years, I have provided quality customer service ranging from being a call center agent to a home based email support. I also taught English as a secondary language to Chinese, Korean, Arabian and Russian students. I am a good team player, enthusiastic, and hardworking. I am willing to be trained and I am seeking opportunities to be a virtual assistant or an email support.

    $5.56 /hr
    10 hours
    3.45
  10. Farah Lyn Gabriel

    Farah Lyn Gabriel

    Experienced Customer Service Representative

    Philippines - Last active: 23 hours ago - Tests: 4

    I'm a Customer Service Representative with 6 years experience trained by a pioneer call center in the Philippines. I am responsible in checking order accuracy, researching and troubleshooting customer related issues and escalating to required department to make sure we can deliver on time thru e-mail, chat and phone calls. I'm a fast learner, keen to details and goal driven. Also willing to start immediately. I'm seeking opportunities where my skills can be used and lasting relationship with clients.

    $3.33 /hr
    358 hours
    0.00