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Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 305 Phone Support projects are completed every quarter on Upwork.

305

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.46.

4.46
Last updated: September 1, 2015
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  1. Charaiss Ann Gonzales

    Charaiss Ann Gonzales

    Experience Customer Service/Technical Support Specialist

    Philippines - Tests: 2

    For the past seven years I have spent my career on a Business Process Outsourcing specializing in Technical Support/Customer Service (e.g. Internet Connectivity, Telephony and Cable, Products Specs and Email/Chat Support), I started as a humble Customer Service Specialist then had been trained and transferred as a Technical Support agent in where I've been molded, enhanced, learned, and gained experience not only in terms of products specialization but as well with customer interaction. I've been doing some side works on my off shift hours, I spent my time doing a part time work as a virtual assistant, a bit of audio/video transcriptions, data entry and as a part time online English tutor for Japanese, Korean and Chinese students, through this I learned a lot, develop my skills and gained more experience not only in the field of Customer Service/Technical Support but also doing other jobs specializations. I have spent thousands of hours on phone interactions, chat support, online assistance and email escalation with US, UK and Australian customers as a Customer Service, Technical Support Specialist and as a Virtual Assistant, also phone interactions with Japanese, Chinese and Koreans being an online English teacher. I'm very familiar with English grammar and usage and have no trouble adapting to various style guides. Since I opt to leave the corporate world and start anew, along with me is my skills, learning and experience gained throughout the years of working on a BPO industry.

    $3.33 /hr
    2,423 hours
    0.00
  2. Spyridon T.

    Spyridon T.

    Bilingual Customer Service and Tech Support Specialist

    Philippines - Tests: 2

    In the duration of my career, I have gained plenty of solid experience in the Customer Service and Technical Support field. I acted as a first point of contact for business to business clients providing them with first call resolutions in technical troubleshooting up to product inquiries delivering superb customer service satisfaction. I was part of an online support team ensuring that our end-users were up to date with our product suite. We also made sure that their systems were functioning properly by conducting daily remote check ups. Very well versed with Inbound and Outbound calls and their protocols as well as readily equipped with Email Communication Support. I have competencies with LogMeIn for remote support, SalesForce.com for documentation and case tracking, iHotelier CRS (Web-based Product). Familiarity with Property Management Systems Integration, XML Files. Also knowledgeable with proper channeling of communication with different teams and departments if necessary depending on client needs.

    $8.89 /hr
    2,132 hours
    0.00
  3. Herby D.

    Herby D.

    Customer Service Representative

    Philippines - Tests: 3

    I have an extensive experience in providing customer support in different lines of businesses including billing, collections, sales and technical support. My general duties could include handling flight and hotel booking and traveI arrangements, collections through email communications and escalations. I am also well versed in resolving a wide range of customer’s issues and inquiries. I maintain excellent communication skills and problem resolution abilities. This experience allows me to work well in a team as I am able to communicate well to others and listen to take direction. I have always been known as someone who needs to fix any and every problem and insist on things being done correctly, so being a natural problem solver is extremely important for me professionally and personally. I maintain a high-level of confidentiality as this was imperative when working with the different lines of businesses I have been in. My experience has helped me develop a superior ability to manage my time appropriately and be extremely detail-oriented. I have heavy experience in scheduling as my job includes travel and lodging arrangements. This scheduling experience also taught me the importance of the details. I am extremely flexible and versatile while able to maintain a sense of professionalism under pressure. I thrive in a busy and deadline-driven environment and have become accustom to last-minute changes, cancellations and additions and am able to maintain my composure, handle any necessary task and then return to my previous project. The skills and qualities that I have developed are proven to be invaluable, as well as assist me in learning new skills and qualities fast and to the best of my abilities.

    $4.44 /hr
    1,034 hours
    0.00
  4. Roni Silva

    Roni Silva

    Experienced Customer Service Representative and IT Support

    Philippines

    Innovative and resourceful with more than 4 years of experience in the BPO industry. Proactive employee with experience in multicultural and global environments. Proficient internet and computer application (MS Office and other software) with strong IT background. Can easily grasp new knowledge with an ability to rapidly integrate a new system to the organization, easily absorb job requirements and aggressively employ new methodologies. A team player/builder who is energetic, optimistic and self-motivated. At ease in high stress, fast-paced environments with multiple responsibilities. Excellent time management skills, oral/written communication, interpersonal, intuitive, and analysis skills. Thrive in both independent and collaborative work environments with very good multitasking skills. Extremely motivated for career development and very eager to contribute to a company's goal. A versatile and skilled employee with leadership qualities .

    $3.00 /hr
    1,605 hours
    0.00
  5. Marie Laurent

    Marie Laurent

    Data Entry, Customer Service, Inventory, Order Processing

    United States - Tests: 2 - Portfolio: 3

    I have experience in data entry and inventory field which I have worked in for over 5 years. I also have expereince in customer service and PBX operator. I am fluent in Haitian Creole which means I can be a translator if needed. I also work online as an affiliate marketor.

    $10.00 /hr
    3 hours
    0.00
  6. Djuan Moore

    Djuan Moore Agency Contractor

    Customer Service

    United States

    Over the course of 6 years I have developed a way to a deliver very professional but also customer friendly inbound/outbound experience. I am well educated in the art of sales, emergency inbound calls, telemarketing, billing payments as well as inquiries and technical support. these experiences have made me very efficient at multitasking(switching between screens or programs also an inept ability to service more than one client through multiple software applications throughout a single shift.).

    Associated with: oDesk Payroll

    $15.56 /hr
    248 hours
    0.00
  7. Nathalie Vanessa Doma

    Nathalie Vanessa Doma Agency Contractor

    Sales Rep/Customer Care Specialist/Appointment Setter

    Philippines - Tests: 2

    I'm currently working as a customer care specialist at Concetnrix, I've been with the company now for a year. My task as a customer care specialist is to help customers concerns through phone and also by email. I also take in customers orders if needed. Before I became part of the call center industry I was a singer in Singapore for a year and 6 months and when I went back here in the Philippines I heard about BPO industry and tried applying,luckily I was hired at Sykes Asia. I was with the company for 6 months and after that I decided to become a full time mother. That's what I have been before I became part of Concentrix.

    Associated with: Imani Online Services

    $5.00 /hr
    296 hours
    0.00
  8. Reylynn Tiu

    Reylynn Tiu Agency Contractor

    Experienced Customer Service Representative

    Philippines - Tests: 4

    SKILLS • Can work under pressure and can deliver set goals • Highly adaptable, positive, open to new ideas • Dependable, responsible contributor committed to excellence and success • Very much willing to learn • Has proficiency in problem solving, decision making and multi- tasking in a fast paced environment I believe that my experience being a Customer Representative helped me develop my communication skills as well as my interpersonal skills because I get to deal with different kinds of people, respond to their needs and provide them with essential information.

    Associated with: SugarTiu

    $3.50 /hr
    481 hours
    0.00
  9. Hannah R.

    Hannah R.

    Customer Support Specialist, Sales & Marketing Specialist

    Philippines - Tests: 5

    I am a trained qualified customer service expert. Worked in two Telecommunication Customer Care Industries. I personally have been in the Industry of customer service for over 4 years with passion for customers in any area of business. I believe that customer service is the foundation in every company. Continues to aspire to obtain the position of in a dynamic environment to enhance my customer service abilities and to utilize my skills in providing customer satisfaction and positive client image. I've learned that the success of my clients depend highly on my ability to deliver superior value to them. I am very highly motivated and consistent to outperform. I look forward to work with companies and clients with the same goal as mine, to deliver outstanding customer service.

    $4.00 /hr
    6,952 hours
    3.00
  10. Garygrace De Guzman

    Garygrace De Guzman

    Senior Customer Relations Officer

    Philippines - Tests: 3

    I'm a graduate of B.S. Computer Science. I have been working as a Customer Care Professional for 9 years. Assisting customers inquiry about their home mortgage. Also, worked as a Technical Support Specialist for investment banking. I also worked as a Quality Specialist for back-end processing, prepare documents, very keen to details. I can work with minimum supervision.

    $4.44 /hr
    14 hours
    0.00