Phone Support Agents & Call Center Representatives

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Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 325 Phone Support projects are completed every quarter on Upwork.


Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.41.

Last updated: May 1, 2015
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  1. Dan jr. D.

    Dan jr. D.

    customer service/ telemarketer/ appointment setter/ personal assistant

    Philippines - Last active: 20 hours ago - Tests: 12

    I have been working in the call center industry for more than 5 years now, I've worked with different kind of accounts mainly focused in customer service and sales. I've worked for GMC as a collection agent, at&t as a customer service representative, Jetstar airways for flight booking, president's choice financial for credit card acquisition and lastly with Microsoft as customer service representative. I can say that I've learned new things in every calls I've answered and, i make sure that i apply it in the next call. I am the type of person who loves to have things done and, things to be done properly.

    $4.44 /hr
    2,180 hours
  2. Jessica Hardy

    Jessica Hardy

    Tech and personal assistant with computer and people skills.

    United States - Last active: 18 days ago - Tests: 3

    I most recently moved to Belize to be with my grandma who isn't well. Before my big move I was very devoted and passionate assistant to the owner and Doctor of an equine hospital. I was his right hand girl for almost everything. I miss my job very much. But now being in another country I must try to use the skills I gained to do something online. If anyone feels I could be a tool in your business please contact me! Thank so much! Jessica Hardy!

    $5.56 /hr
    104 hours
  3. Maria alexandra D.

    Maria alexandra D.

    Communication Assistant / Customer Service Representative / VA

    Philippines - Last active: 20 hours ago - Tests: 8 - Portfolio: 1

    Hello! I'm your Get-It-Done girl. I might be the person that you're looking for to handle, take and make calls for you and/or your company, plus handle administrative tasks. My experiences include being a sales telemarketer, appointment setter, customer service representative, order processor, lead generator, researcher, email and phone support, transcriber, virtual assistant and other administrative and calling jobs. I have been working remotely or I have been telecommuting even outside oDesk. I am flexible and a self starter so you really don't need to worry about me once you hired me. I'm fine with a little training or orientation. If you're not convinced, let's talk on Skype or wherever you're most comfortable at so we can discuss a little further about the position that you're trying to fill in. Alexandra

    $5.00 /hr
    4,216 hours
  4. Abdul basit Y.

    Abdul basit Y.

    Telemarketing,email marketing,social media marketing

    Pakistan - Last active: 20 hours ago - Tests: 3 - Portfolio: 13

    I have been working on different online freelancing websites and I have a lot of experience of doing telemarketing and telesales.I have been working on different campaigns of USA and UK I have been in telemarketing industry for a long time I have been working on auto insurance,life insurance auto warranty and have been generating leads for a Swiss company.I also have been generating leads for different websites and setting appointments for different employers.I only provide good quality work. DELIVERING GOOD QUALITY WORK IS MY FIRST AND FOREMOST PRIORITY

    $5.56 /hr
    683 hours
  5. Levi mari Y.

    Levi mari Y.

    Customer service manager , Mathematics professor, Helpdesk engineer

    Philippines - Last active: 26 days ago - Tests: 8

    Over 10 years of experience handling customer service, technical support and financial accounts in a BPO Industry. Highly spirited, team player and a dedicated employee. An engineer by profession, I have a strong foundation in teaching basic and higher mathematics, I was a university professor during the early stage of my professional career. For the past 8 years, I ventured to different call center industry in the country. An experienced tech support worked for one of the best computer manufacturer in the world today, also handled financial accounts specially home mortgage in US and most of all an experienced supervisor who handled up to 50 full-time representatives in one center. With these qualities, I strongly believed that I can work with different type of people and blend with their personalities.

    $4.00 /hr
    4 hours
  6. Emiliana S.

    Emiliana S.

    Italian native Copywriter and English to Italian translator.

    Italy - Last active: 18 days ago - Tests: 8

    I'm an Italian webwriter and I love to write on any topic, quickly and accurately! I'm totally able to translate from English to Italian. Also available for research and internet marketing and social media manager, with great knowledge of social network and office jobs.I can assure you accuracy and delivery on time.

    $7.00 /hr
    6 hours
  7. Sheena G.

    Sheena G.


    Philippines - Last active: 3 days ago - Tests: 3

    To give an excellent satisfaction in my outputs. I am a reliable, professional, honest and hardworking person in dealing with jobs. I am also a trainable person with less supervision and has a good time management. I am computer literate with good skills in using Microsoft Office and Excel, with a typing skill of 50-60 WPM. I am also inclined with arts where I can do some designs in computers. I am fluent in English both in speaking and writing skills. I also have a knowledge in Chinese Mandarin.

    $3.33 /hr
    0 hours
  8. Micaela Chabanik

    Micaela Chabanik

    I'm a great multi-tasker and proficient task master.

    United States - Last active: 10 days ago - Tests: 4

    I would love to earn an administration position or admin tasks (Microsoft Suite) working for your company! I am a very self motivated individual, a fast learner and my work ethic is strong. I am currently certified in Microsoft Word, Excel, and PowerPoint. I go to school online but that hasn't nor will it ever interfere with my business at work. I'm going to school for my BA in Psychology. So, I guess you could say that I am a problem solver as well. I'm also a great reviewer for many different products, as that has been the jobs that I've acquired here on upwork. Thank you for your time and consideration. I hope to hear from you soon.

    $8.89 /hr
    1 hours
  9. Techie Trinidad

    Techie Trinidad

    Registered Nurse

    Philippines - Last active: 20 hours ago - Tests: 5

    I have been working outside the home all these years. I am recently laid off and want to be open to new experiences and great growth potential working full time online provider who caters mostly on data entry and web research jobs but I am efficient enough to learn new things and implement them. I am a fast learner and observes accuracy in doing my work. I will follow the directions and complete the work within the time. I'm dedicated to provide Quality and Efficient service accurately and on time.

    $3.33 /hr
    1 hours
  10. Victory Ukere

    Victory Ukere

    Experienced Transcriber, Virtual Assitant

    Nigeria - Last active: 1 day ago - Tests: 1

    I wish to express my interest in working as a transcriber and virtual assistant as well as a customer care agent. I have experience in Microsoft office, internet explorer, customer support, inbound and outbound calling. I have the ability work under pressure and am available to help you with any business needs, from data entry to social media management. With my experience as a transcriber and virtual assistant for about a year now i can offer you the best job which no other freelancer can. And willing to gain more experience by working with your firm.

    $4.00 /hr
    4 hours