Get Your Phone Support Project Started Today!

Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 320 Phone Support projects are completed every quarter on Upwork.

320

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.44.

4.44
Last updated: July 1, 2015
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  1. Divina M.

    Divina M.

    Customer Service/Phone support/ Marketing Online/ Data entry

    Philippines - Last active: 25 days ago - Tests: 4 - Portfolio: 1

    I am an experienced Customer Service / Sales Representative who has worked almost three years in the call center industry (BPO) here in the Philippines for US' top satellite radio (SXM) as client, handling account inquiries like; billing, and up-selling radio hardware as well as subscriptions. Through it, I have already developed a sense of being able to work both under pressure as well as with minimal supervision. Flexibility in terms of familiarity with the different timezones in the US and noting how to adjust with our time here in the Philippines is a major factor. Not to mention the ability to quickly learn and absorb new processes to accomplish tasks assigned to me. This is evident with the number of projects I have already accomplished here in oDesk; be it virtual assistant, finishing some paper works, booking,shopping online and even reservations as well as setting appointments. Let me know if you would need a competitive staff like me to work on your team.

    $3.33 /hr
    1,641 hours
    4.99
  2. Brian S.

    Brian S. Agency Contractor

    Data Entry, Phone Support

    United States - Last active: 11 hours ago - Tests: 1

    To be able to offer a professional solution for your particular project or task. Professional in everything I do.

    Associated with: oDesk Payroll

    $14.44 /hr
    1,967 hours
    5.00
  3. Avinash Chandra

    Avinash Chandra Agency Contractor

    Ticket, Chat, Phone, Email Support Agent

    India - Last active: 1 day ago - Tests: 16 - Portfolio: 3

    Greetings! I have a friendly, professional demeanor and am a confident multitasker, allowing me to take on several responsibilities at once. I'm a quick learner and enthusiastic. I look forward to working with you as a customer service rep as well as your go-to guy for any additional projects you need assistance with. I am experienced, competent and organized person with tested skills and capabilities in; > Customer Support ( Wordpress, eBay, Blog, PHP, Joomla, Marketing, eCommerce ) > Technical Support ( Windows XP, Windows 7, Windows 8.1, Mac OSX, Linux ) > Phone Support ( x-lite , skype , ring central , magic jack ) > Ticket Support ( Right Now, Helpshift, Zendesk , Kayako , HP Service Desk and many more ) > Live Chat Support ( Live Chat , Comm100, Zoho, Zopim, Livezilla, Velaro and many more ) > Email handling ( Gmail, Yahoo, Hotmail , Microsoft Exchange, Outlook, Office 365 ) > Admin Assistance ( Data Entry, Analysis, Processing, eBay & Megento, Web Research ) > Virtual Assistant ( Calender, Receptionist, Personal Assistant, Operator ) > Graphics Design : Logo Design, Header, Banner, Facebook Cover, Social Media, Business Cards, Design, Photoshop > Internet researching : Google, Bing, Wikipedia > Technical Writer : Computer related tips and tricks, Android, iOS and Windows Mobile support Being a graduate in Information Technology, I believe that my Skills, Experience, Knowledge as well as fluent English in verbal and written is vital for working for you. Additionally, I am highly organized, provides unsurpassed service, professionalism, invaluable support and knowledge. With an eye for details and intense passion for everything about online support, my enthusiasm for this industry is palpable. I marvel in accuracy reasonable turn around time, strong computer skills and I enjoy being an independent asset rather than a cost center. I have reliable internet connection with 5 Mbps upload and download and working HD Webcam, Skype, 40+hours a week at my disposal to work for you. I was also a Top Provider in oDesk now Upwork Top 25 Providers in Odesk : http://www.odesk.com/community/oconomy/best_freelance_designers

    Groups: Bluehost Developers and Designers, MailChimp Experts Group...

    Associated with: Computer Help Online

    $11.11 /hr
    6,840 hours
    4.96
  4. Ronnie L.

    Ronnie L. Agency Contractor

    Customer Service &Support/Phone,Chat and Email Support / Telesales/ VA

    Philippines - Last active: 1 day ago - Tests: 11 - Portfolio: 12

    I have been with the outsourcing industry for more than 5 years since 2008. I started out as a Technical Support Rep. and became a Resolutions Specialist for almost 2 years, then became an Operations Supervisor for a sales and technical campaign for a year. I have also been a Customer Service Representative for a sales account. I am a committed individual who is success driven, adaptable to change and always strive to meet goals and objectives. I have great experience in customer service, sales and technical accounts and people management. My core competencies are : - Customer Service / Sales / Voice and non Voice - Helpdesk / Phone support / Email / Chat Support / Technical support - Telemarketing / Appointment setting / Lead Generation - Admin and back office jobs like Data Entry / Data Mining / Virtual Assistant My goal is to provide quality service to those who seek it. A dedicated,self motivated and a good team player who can work well under minimum supervision,my objective would always be to meet my clients expectations.

    Associated with: VWP Manpower Agency, Perfect Solution Company

    $11.11 /hr
    4,784 hours
    5.00
  5. Tarcelita Manaytay

    Tarcelita Manaytay

    Administrative Assistant/Phone Support Expert/Data Entry Professional

    Philippines - Last active: 11 hours ago - Tests: 8 - Portfolio: 4

    After 18 years of a Secretarial job experience in a fertilizer manufacturing company, I am able to enhance my knowledge and capabilities in the field of Administrative Support, Data entry, Customer care, Phone support and Communication here at odesk. I learned many things which good employers are eager to provide me in order to do the task that they requires me to do to the best of my ability. And it is my goal to create and maintain a high standard performance and competency in my work.

    $5.00 /hr
    5,447 hours
    4.97
  6. Beejay B.

    Beejay B.

    Expert in Phone Handling and World-Class Support

    Philippines - Last active: 2 days ago - Tests: 2

    I have worked in the BPO industry for 7 years. I've done Customer service, Collections, Lead generation, Appointment Setting, Sales and Telemarketing. I have excellent English communication skills. I picked up my Bachelor's Degree in Business Administration major in Business Management and Entrepreneurship back in 2007 and since then, I have been working in the Call Center industry and now looking forward to more success being a freelancer!

    $6.67 /hr
    1,892 hours
    4.05
  7. James Roy Tirador

    James Roy Tirador

    Customer Service/Zendesk/IT/Phone,Email&Chat Support/ VA

    Philippines - Last active: 1 day ago - Tests: 7 - Portfolio: 4

    To be able to render a service with all honesty. To provide a good quality of work. To make my employer feel satisfied and happy with less supervision. To abide the company's policy. To be able to learn new things while reaching my employer's goal. These are my objectives. I value time. I have the energy, passion as well as work ethics to perform any tasks given to me. I have worked as a Recruitment Assistant in a call center, Recruitment Department. I have few work experience here in oDesk in a field of Data Entry, Data Gathering, Excel, MS Office. I also have experience in Appointment Setting, Survey and Customer Service. I can work well alone or even in a team and give above and beyond my capabilities to meet my client's expectations.My goal has always been for both parties - my boss and the customers.

    $4.44 /hr
    4,436 hours
    4.99
  8. Wednesday anne H.

    Wednesday anne H.

    Data Entry,Phone Support,Lead Gen.,Customer Service, Appoint. Setter

    Philippines - Last active: 11 hours ago - Tests: 9 - Portfolio: 8

    Seeking a challenging position with an opportunity for career growth and utilize my skills & contribute a positive impact to the company which I intend to join. My experiences in the insurance company, cable network & call center has molded me in delivering excellent customer service and can work with minimal supervision. I am open to be trained to widen my comprehension.

    $9.89 /hr
    4,128 hours
    4.14
  9. Mei mei L.

    Mei mei L.

    Virtual Companion: E-mail / Phone Support. Customer Service.

    Philippines - Last active: 1 day ago - Tests: 4

    I want to share my skills to my clients and be able to grow more as an individual and as a professional.

    $5.56 /hr
    7,424 hours
    4.87
  10. Emerson Cruz

    Emerson Cruz

    Hardware Technical Support // Paralegal Research

    El Salvador - Last active: 3 days ago - Tests: 10 - Portfolio: 3

    Years of experience providing hardware tech support for US and Latam customers in English and Spanish therefore able to translate text with more accuracy, handle emails and documents, data bases also sales (placing and processing orders). Experience with two important companies Dell and Stream Global Services, Oriented to provide solutions and deliver excellent results. I´m the kind of person who likes to do things right at fist attemp even if that requieres an extra effort. As lawyer in my country I practice law and understand commom law system so I can translate texts to spanish with real native sense and legal meaning if requerired, also technologic-computer related texts, of course I translate to English too. As paralegal I have experiencie submitting legal petitions to US gov agencies (FOIL/FOIA) Im very use to work under metric parameters. I enjoy the work not because it´s funny but because you can feel proud when you do it right I am always available for a hire test so you can see the great results I can provide you

    $8.89 /hr
    1,316 hours
    5.00