Get Your Phone Support Project Started Today!

Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 305 Phone Support projects are completed every quarter on Upwork.

305

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.46.

4.46
Last updated: August 1, 2015
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  1. Divina M.

    Divina M.

    Customer Service/Phone support/ Marketing Online/ Data entry

    Philippines - Last active: 1 month ago - Tests: 4 - Portfolio: 1

    I am an experienced Customer Service / Sales Representative who has worked almost three years in the call center industry (BPO) here in the Philippines for US' top satellite radio (SXM) as client, handling account inquiries like; billing, and up-selling radio hardware as well as subscriptions. Through it, I have already developed a sense of being able to work both under pressure as well as with minimal supervision. Flexibility in terms of familiarity with the different timezones in the US and noting how to adjust with our time here in the Philippines is a major factor. Not to mention the ability to quickly learn and absorb new processes to accomplish tasks assigned to me. This is evident with the number of projects I have already accomplished here in oDesk; be it virtual assistant, finishing some paper works, booking,shopping online and even reservations as well as setting appointments. Let me know if you would need a competitive staff like me to work on your team.

    $3.33 /hr
    1,641 hours
    4.99
  2. Avinash Chandra

    Avinash Chandra Agency Contractor

    Ticket, Chat, Phone, Email Support Agent

    India - Last active: 7 days ago - Tests: 16 - Portfolio: 3

    Greetings! I have a friendly, professional demeanor and am a confident multitasker, allowing me to take on several responsibilities at once. I'm a quick learner and enthusiastic. I look forward to working with you as a customer service rep as well as your go-to guy for any additional projects you need assistance with. I am experienced, competent and organized person with tested skills and capabilities in; > Customer Support ( Wordpress, eBay, Blog, PHP, Joomla, Marketing, eCommerce ) > Technical Support ( Windows XP, Windows 7, Windows 8.1, Mac OSX, Linux ) > Phone Support ( x-lite , skype , ring central , magic jack ) > Ticket Support ( Right Now, Helpshift, Zendesk , Kayako , HP Service Desk and many more ) > Live Chat Support ( Live Chat , Comm100, Zoho, Zopim, Livezilla, Velaro and many more ) > Email handling ( Gmail, Yahoo, Hotmail , Microsoft Exchange, Outlook, Office 365 ) > Admin Assistance ( Data Entry, Analysis, Processing, eBay & Megento, Web Research ) > Virtual Assistant ( Calender, Receptionist, Personal Assistant, Operator ) > Graphics Design : Logo Design, Header, Banner, Facebook Cover, Social Media, Business Cards, Design, Photoshop > Internet researching : Google, Bing, Wikipedia > Technical Writer : Computer related tips and tricks, Android, iOS and Windows Mobile support Being a graduate in Information Technology, I believe that my Skills, Experience, Knowledge as well as fluent English in verbal and written is vital for working for you. Additionally, I am highly organized, provides unsurpassed service, professionalism, invaluable support and knowledge. With an eye for details and intense passion for everything about online support, my enthusiasm for this industry is palpable. I marvel in accuracy reasonable turn around time, strong computer skills and I enjoy being an independent asset rather than a cost center. I have reliable internet connection with 5 Mbps upload and download and working HD Webcam, Skype, 40+hours a week at my disposal to work for you. I was also a Top Provider in oDesk now Upwork Top 25 Providers in Odesk : http://www.odesk.com/community/oconomy/best_freelance_designers

    Groups: Bluehost Developers and Designers, MailChimp Experts Group...

    Associated with: Computer Help Online

    $11.11 /hr
    6,862 hours
    4.96
  3. Adrian Malcolm

    Adrian Malcolm

    Customer service/Technical support, phone support and telemarketing

    Jamaica - Last active: 1 day ago - Tests: 7 - Portfolio: 3

    Need a Customer Service Superstar? My name is Adrian Malcolm, I have over 5 years experience in the customer service/Tech support industry, I Have worked with several US based accounts including At&T, Sprint and Ford Motor Credit. I have developed strong planning and organizational skills coupled with an in-depth analytical approach to problem management. I have also had the opportunity to develop strong interpersonal communication and customer assessment skills. I can reach me at anytime , I am so exited to do what I truly love and I am looking forward to working with you very soon.

    $6.00 /hr
    1,102 hours
    1.00
  4. LaNece Wardell

    LaNece Wardell

    Customer Service | Email, Chat, & Phone Support | Technical Writing

    United States - Last active: 10 days ago - Tests: 7

    I have many skills which include writing and customer support. I am responsible, attentive to details, excellent at time management, a quick learner, and need little guidance. You can assure if I am contracted to complete a project for you it will be done in a timely manner and with professionalism.

    $11.11 /hr
    4,416 hours
    5.00
  5. James Roy Tirador

    James Roy Tirador

    Customer Service/Zendesk/IT/Phone,Email&Chat Support/ VA

    Philippines - Last active: 1 day ago - Tests: 7 - Portfolio: 4

    To be able to render a service with all honesty. To provide a good quality of work. To make my employer feel satisfied and happy with less supervision. To abide the company's policy. To be able to learn new things while reaching my employer's goal. These are my objectives. I value time. I have the energy, passion as well as work ethics to perform any tasks given to me. I have worked as a Recruitment Assistant in a call center, Recruitment Department. I have few work experience here in oDesk in a field of Data Entry, Data Gathering, Excel, MS Office. I also have experience in Appointment Setting, Survey and Customer Service. I can work well alone or even in a team and give above and beyond my capabilities to meet my client's expectations.My goal has always been for both parties - my boss and the customers.

    $4.44 /hr
    4,566 hours
    4.99
  6. Tarcelita Manaytay

    Tarcelita Manaytay

    Administrative Assistant/Phone Support Expert/Data Entry Professional

    Philippines - Last active: 1 day ago - Tests: 8 - Portfolio: 4

    After 18 years of a Secretarial job experience in a fertilizer manufacturing company, I am able to enhance my knowledge and capabilities in the field of Administrative Support, Data entry, Customer care, Phone support and Communication here at odesk. I learned many things which good employers are eager to provide me in order to do the task that they requires me to do to the best of my ability. And it is my goal to create and maintain a high standard performance and competency in my work.

    $5.00 /hr
    5,475 hours
    4.97
  7. Beejay B.

    Beejay B.

    Expert in Phone Handling and World-Class Support

    Philippines - Last active: 2 days ago - Tests: 2

    I have worked in the BPO industry for 7 years. I've done Customer service, Collections, Lead generation, Appointment Setting, Sales and Telemarketing. I have excellent English communication skills. I picked up my Bachelor's Degree in Business Administration major in Business Management and Entrepreneurship back in 2007 and since then, I have been working in the Call Center industry and now looking forward to more success being a freelancer!

    $6.67 /hr
    2,045 hours
    4.05
  8. Wednesday anne H.

    Wednesday anne H.

    Data Entry,Phone Support,Lead Gen.,Customer Service

    Philippines - Last active: 1 day ago - Tests: 9 - Portfolio: 8

    I am an in-depth, steadfast and results oriented professional with over 8 years of Customer Service and Administrative work experience. My aim is to provide an excellent quality of work to each and every client and give them a pleasant experience applying what I have learned in my previous work/projects. As an experienced freelance worker, I take a systematic approach when dealing a job. I have a wide range of experience in many areas including Web Research, Data Entry, Customer Service & Real Estate. I enjoy learning different things and see each new task as a unique challenge. I am open to be trained to widen my comprehension & I can work with minimal supervision.

    $9.89 /hr
    4,241 hours
    4.14
  9. Mei mei L.

    Mei mei L.

    Virtual Companion: E-mail / Phone Support. Customer Service.

    Philippines - Last active: 1 day ago - Tests: 4

    I want to share my skills to my clients and be able to grow more as an individual and as a professional.

    $5.56 /hr
    7,581 hours
    4.87
  10. Oscar Santana

    Oscar Santana

    IT Support, customer support, Web and Wordpress Developer. DBA

    Venezuela - Last active: 3 days ago - Tests: 2

    I work as a programmer, social media manager and specialist in customer support both in the social part as IT. I have more than 6 years working with Customer and IT support using, chat, Helpdesk, and phone to give support to clients. I also have experience as a Web Hosting support Agent. I like to work as a freelancer, I consider myself a person who always solves problems, proactive and enthusiastic, always willing to take on new challenges and learn something new every day. -- Me desempeño como programador, social media manager y especialista en atención al cliente tanto en la parte social como técnica. Me gusta trabajar como freelancer, me considero una persona que siempre resuleve problemas, proactivo y entusiasta, siempre dispuesto a tomar nuevos retos y aprender algo nuevo todos los días.

    Groups: Bluehost Developers and Designers

    $8.89 /hr
    1,586 hours
    4.93