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Process improvement Job Cost Overview

Typical total cost of Upwork Process improvement projects based on completed and fixed-price jobs.

Upwork Process improvement Jobs Completed Quarterly

On average, 8 Process improvement projects are completed every quarter on Upwork.

8

Time to Complete Upwork Process improvement Jobs

Time needed to complete a Process improvement project on Upwork.

Average Process improvement Freelancer Feedback Score

Process improvement Upwork freelancers typically receive a client rating of 4.69.

4.69
Last updated: August 1, 2015

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  1. Yogesh Kumar

    Yogesh Kumar

    Project Manager

    India - Last active: 1 day ago - Tests: 4 - Portfolio: 6

    Ethical and Dependable full time Freelancer. Freelancing experience 2000+ hours, Project Management 11 yrs. In last 17 years I have worked on 75+ projects based on web technologies and desktop applications. I am PMP trained and Prince2 certified. I am very comfortable with Agile Methodology. I have managed multiple projects simultaneously with team size ranging from 5 engineers to 70 members comprising of developers, designers, testers and support engineers on multiple diversified technologies. For last 11 years I am part of management teams and reporting to CEOs and Directors. Aspects like maturity and integrity are inbuilt in my nature and by default in practice. Have worked in USA, Belgium and Singapore for three years as contract programmer so comfortable with English Language and different cultures SUMMARY As a Project Manager some of the technologies I have managed the projects on are Magento, Wordpress, Inershop, Sharepoint, Java, JSP, ASP .NET, C++, Delphi, ESRI Arc GIS, Map Server, Unix, Linux, Oracle, Sybase, Synchrony API Tools - MS Project, Asana, JIRA, Visio, Pencil Evolus, Highrise, Zendesk, FTP, Word, Excel, Power Point, , Dropbox, Google doc, CVS, ODBC, Rational Rose, various bug trackers, and office tools. Domains worked on - E-Commerce, Consulting Projects (Web sites, Products, IT Applications) GIS, Telecommunications, HR - Hiring and Admin Language and Culture - Have worked in USA for three years - IBM Southbury CT, UTC Hartford CT, Bank Boston San Francisco CA, Moneysuite Missoula MT and Intel Portlan OR. Also worked in Belgium and Singapore. Good exposure of English language and Multiculture environment. PROJECT MANAGEMENT - Simultaneously Managed multiple projects at multiple locations spanning from 6 weeks to one year. Max team size handled 70 people. - Prepared project management plans, business documents and used Agile and traditional methods. - Managed resources like - developers, designers, UI experts, testers and QA members (in-house and virtual both) - Resolved client's technical queries, suggested technical solutions and involved in technical discussions - Segregated requirements, sequencing, identifying phases, modules - Assigned and tracked the activities, budget, risks, issues, dependencies, actions, scope, change requests , defects and customer feedback - Prepared project documents - SRS, Requirement Trace Matrix, Design Document, Test plans, Test Cases, Code review, Installation guide, User Manual - Published the status reports to stake holders (Client, Directors, CEOs) - Coordinated among QA team, development team and user acceptance teams at client site and streamlined the inter group communication - Planned and tracked the hw/sw, human resources, hiring , performance evaluation, training plans - Set up and administration of an offshore team e.g. travel plans, sitting plans, local expenditure approvals, leave plans, resource rotation, infrastructure management, timesheet etc. - Enforced quality initiatives CMMI practice, facilitated the audits and tracked the non conformance till the closures - Participated in continuous improvement initiatives of HR, Facility and Support departments ACHIEVEMENTS - In Adapt set up a new Sharepoint practice starting from 6 developers to 45+ developers for SP websites and applications. Also engaged 20 resources onsite with clients at the locations - Middle East, Malaysia and South Africa - Set up an offshore team for Nucleus Singapore –beginning with 9 engineers to 25 engineers - Successfully set up Product Engineering Department for Tele Atlas– beginning with 7 engineers to 34 engineers - Successfully managed the distant teams for Nucleus in Singapore, for Sapient in UK, for TeleAtlas in Belgium and Virtual team for Pushpresslabs in Philippine, Bangladesh, India and Boston ACADEMIC WRITING - Written 50 Articles on various PMBOK concepts - Delivered power point presentations on college Statistics, Function Point Analysis, Time sheet management, Agile Practice, CMMI Concepts - Associated with K12 Mathematics and Statistics

    $25.00 /hr
    925 hours
    4.70
  2. Joseph Nduhiu

    Joseph Nduhiu

    Certified Process Professional with ISO9001 and ITIL experience

    Kenya - Last active: 2 days ago - Tests: 2 - Portfolio: 1

    I am a holder of a Bachelor of Science degree in Electrical and Electronic engineering as well as an MBA. My main specialty is processes and I am a certified ISO 9001 Lead Auditor and a certified ITIL expert (certified in ITIL MALC and four intermediate modules i.e.SOA, OSA, PPO & CSI). I also possess PRINCE2 and MSP practitioner certifications in project and program management respectively. Professionally, I work as a Process Governance manager, overseeing change management, problem management and continuous service improvement, as well as driving implementation of other ITIL processes, as well as conformance to ISO 9001 requirements. I have also a number of years experience in GSM and UMTS performance management. Technical writing is also one of my capabilities and in addition, I design world class processes using Microsoft Visio aligned to any standard including ISO 9001 and ITIL. I am a high speed typist with very good grammatical skills. I am capable of producing high quality presentations using Microsoft PowerPoint. I can also do data entry and transcribing.

    $20.00 /hr
    72 hours
    5.00
  3. Pandora H.

    Pandora H.

    Project Management / Digital Agency Consulting

    United States - Last active: 1 day ago - Tests: 14 - Portfolio: 2

    I offer a range of Business Coaching and Project Management services to Digital Agencies and Internet Entrepreneurs. My experience is both extensive and specific to the Online industry. Most often, the most likely candidate for my services is a Digital Agency who is trying, unsuccessfully, to scale their business. I understand this industry and speak it's language. I have solutions and methods that addresses the common pain points which keep businesses in this industry from going to the next level. My corporate background includes high level IT, Project Management and Internet Marketing. I've been working closely with Digital Agencies and Internet Entrepreneurs remotely since 2009. Is Your Digital Agency Struggling to Scale? - Are you are the Owner or Principle of a small Digital Agency that is unorganized, chaotic and overworked? - Do you spend more time putting out fires and less time building the business? - Having trouble hiring, retaining and managing the right people for the right job? - Are your day-to-day processes a mess of Google Sheets, Docs and PDF training materials? - Company teams collaborating with old-school tools that destroy efficiency? If you wish to hire me for a long-term retainer service package, please contact me and inquire about my availability. Primary Services - Team Leadership and Management (Day-to-Day Managing, Project Tracking, Reporting, Hiring) - Digital Data Management and Organization (Solutions for Shared, Organized File Systems) - Project and Business Planning (Proposals, Budgets, Service Packages) - Marketing and Campaign Strategies (Research, Demographics, Digital Marketing Solutions) - Process and Procedure Development and Training (SOP's, Training Guides & Videos)

    $33.33 /hr
    659 hours
    4.98
  4. Fanny Nathaniel

    Fanny Nathaniel Agency Contractor

    Facebook Ads Expert (Assess, Strategise, Implement & Manage)

    India - Last active: 19 hours ago - Tests: 10 - Portfolio: 6

    Revelling in the best conversion rate I've had so far: 71.24% in a lead generation campaign that I launched on Facebook for my client 2 days ago (14Oct2014)!. I've increased the budget and I'm excited to see where this is going to take us :-) Update 31Oct2014: It's still holding between 69-70% conversion rate, tweaked the targeting, hiked the budget and keeping fingers crossed! Update 27Jan2015: Crossed a whopping 20,000 conversions in 3 months! Conversion Rate steady at around 50%. Update 3March2015: 25,000 leads in 18 weeks & counting! Conversion Rate holding around 50% with constant tweaks to audience, budget, ad copy, etc. 30March2015: I seem to have also hit the perfect balance for another client's lead generation campaign that gave us a CTR of 24.67% for just $27.63 (Cost per click: $0.02 - 1724 clicks in just 3 days). Although I have to admit that I haven't seen anything remotely close to this conversion rate, I strongly believe that of all internet marketing efforts, Facebook Advertising truly offers value for your money but only if your advertising campaigns are managed well. That's where I come in. So, if you are sitting on the fence about FB advertising as you just don't have the time or the right people to take the learning curve, you should seriously consider hiring me to get your targeted advertising off the ground. If you've already tasted how good FB advertising can be for your business, you should hire me to keep it flying high. Or if you are on the verge of giving up as you are just not able to figure out FB's idiosyncrasies, you could let me have a look at your ad campaigns and your landing pages to see if there's something you haven't tried yet. I have been managing Facebook advertising for clients since May 2013 and find it very rewarding both for my clients and for me! I have tried and tested several ads and campaigns and have created reporting systems that make some sense of Facebook's confusing reports. I've attended several webinars by experts and brainstormed a few. I maintain a close eye on ad/campaign performance and create new ads or edit existing ads according to audience reactions. I'm really good at creating landing pages that convert. I use Unbounce and LeadPages. I work well with design and development teams. I keep my finger on the pulse of what's happening so I'm usually full of new ideas on how to make campaigns better and laser focused on conversions. I have more than 20 years experience in managing projects, organising and simplifying complicated processes, creating appropriate documentation to capture important data, hiring staff, writing and editing content, transcribing audio clips, creating presentations, web research, etc. I worked as a personal assistant to top management in 4 different organisations (Calcutta Jute Industries, Growmore Business Associates, Maranatha Charitable Organisation, Willingdon Hospital) over a period of ten years (1988 to 1998) which included extensive administrative work involving independent decision-making and business correspondence. I also ran a small business for 12 years (1996 to 2008). I simultaneously worked in the field of clinical research as a freelance clinical trials coordinator in several hospitals in Chennai, India, which involved considerable documentation, data entry and compilation, independent correspondence, etc. Both these fields involved extensive data entry and database management. I have since headed a clinical research site management organisation, Merit Medical and Allied Sciences Pvt. Ltd. in Chennai as the CEO from 2007 to 2009. As it was a start up, I did everything that is required to set up the organisation from finding the right location, hiring the right staff, interacting with clients, putting together business proposals to setting up processes and documentation. In January 2010, I broke a leg in a road accident and this kept me confined to bed for a few months when I discovered working online through oDesk. There has been no turning back since then. It has been an awesome experience the last five years, working with clients from all over the world and I wouldn't exchange this for anything else!

    Associated with: Competent Solutions, Competent Solutions

    $50.00 /hr
    6,063 hours
    4.87
  5. Regina Gue

    Regina Gue Agency Contractor

    Result Driven and Customer Focused Administrative Support

    Philippines - Last active: 1 day ago - Tests: 16 - Portfolio: 3

    Am passionate about providing efficient business solutions to my clients. Dependable and proficient in data entry and database management functions, I also boast to be a quick learner who's very result oriented. I love learning new things; research work appeals much to me. On top of that, I also love information gathering, data mining and playing with numbers; as a by product , presentation is also one of my strong points - . Formal employment wise, I have had approximately 10 years with the customer service industry and I find joy in making situations better for the people I work with. I have had experience with continuous improvement and it's one of the skills that I've built with the people I've worked with. Never be satisfied with status quo as your competitors will definitely gain a lead on you - I don't want to end up saying "Who Moved My Cheese?" Should there be projects involving learning, growth and improvement, let's talk. :)

    Associated with: Brilliant Solutions, Ferrero

    $9.00 /hr
    4,922 hours
    4.77
  6. Edison Velasco

    Edison Velasco Agency Contractor

    Customer Service Team Manager / Project Manager

    Philippines - Last active: 1 day ago - Tests: 14 - Portfolio: 1

    I was awarded (one of the) Best Contractor in the Philippines of 2012 by oDesk (now Upwork). Qualifications: Project Management - 4 years freelance experience. I handled projects/businesses from start-up to middle scale. I handle recruitment, training, team management, business analysis, and process improvement among others. Team Management - I worked as a Team Manager for 2 years in Sitel, one of the best call centers in the Philippines. I handled a team of (usually more than) 10 agents. I was responsible for their performance and career growth. I did one on one coaching, performance analysis and action planning, call monitoring, team meeting, team building, process improvement and career planning. Recruitment - I have more than 4 years accumulated recruitment experience. I have recruited for sales executives, CSRs, VAs, graphic designers, software engineers, team managers, etc. I can create job postings from scratch, source and interview candidates, HR-related tasks, etc. Excellent Communication Skills - I worked in the call center industry for more than 5 years MS Office - Word, Excel, Powerpoint, Outlook Familiar with several management/recruiting tools such as Google Docs, Skydrive, Salesforce, Basecamp, Zendesk, Jigsaw, Github, Linkedin, etc. I am online in skype almost 24/7. Professional, Goal-driven, Independent, Excellent Communicator. Experiences/Skills: Live Chat and Phone Support Representative Zendesk Customer Service Specialist Customer Service Team Manager Ticket, Chat, Phone, Social Support Agent Project Management Data Research Team Salesforce Order Processing Team Recruitment Technical Recruitment

    Associated with: EV eSupport Agency

    $14.44 /hr
    12,468 hours
    4.99
  7. Anne Rang

    Anne Rang Agency Contractor

    Process Consultant and Software Project Manager

    United States - Last active: 1 day ago - Tests: 7 - Portfolio: 2

    What I Do I specialize in streamlining operations, software project management & best processes consulting. Why I Do It My business is founded on the belief that, with a well-selected partner, properly leveraged outsourced professional services empowers small business owners to strategically maximize investment and growth potential by economically freeing time to focus on their highest areas of desired personal impact. Last, but not least, My Values Values drive my decisions and actions. I firmly believe in The Golden Rule, and I always put you and your company's best interests first. It's important that the projects I accept, and the clients I work for, operate with a high level of integrity, because I do, and I won't compromise that. Finally, I execute results with passion by putting forth both care and effort into my work because I am enthusiastic about my contributions to assist with my clients' success and accomplishments. Service Description Services: Business Process Consulting, Executive Virtual Assistance, Project Management, Recruiting, Research, Soft Skills Training, Systems Implementation, Technical Documentation (Editing, Proofreading, SOP Development, Training Curriculum), Vendor Analysis & Selection Software: Google Business Apps, MS Office Suite (Excel, One Note, Outlook, Powerpoint, Word), Web (hosted setup, basic HTML), Database (relational design, basic Erwin, basic SQL), File Sharing Social Media: Facebook, Hootsuite, LinkedIn, Twitter, Word Press (hosted) Sectors: Call Center, Customer Service, Information Technology, Small Business, Insurance

    Associated with: oDesk Payroll

    $34.00 /hr
    316 hours
    5.00
  8. Olga P.

    Olga P. Agency Contractor

    Project Manager

    Spain - Last active: 1 day ago - Tests: 6 - Portfolio: 4

    Over 8 years in IT I have broad experience both as project / account manager and team leader: Estimating, planning, managing and delivering website projects (HTML/CSS, JS animation, Wordpress, Joomla, Drupal website): budget and ETA planning; direct communication with the clients (voice and offline). Professional translator specializing in English, Russian and Ukrainian (Master's degree). Advanced computer/Internet user, fast typist. https://es.linkedin.com/in/priadka

    Associated with: WebLike

    $18.00 /hr
    126 hours
    5.00
  9. Sana V.

    Sana V.

    Expert Admin/Coordinator Specialist

    United States - Last active: 08/30/2014 - Tests: 8

    Over the last 16 years, I have performed every role starting from front desk reception moving onward to contract coordination. My core competencies are in contract management, database reconciliation, process analysis and event planning, in addition to all forms of administrative support (e.g. domestic/international travel arrangements, travel expense reports, presentation preparation, etc.) I am seeking opportunities to utilize my varied skills to improve/increase your workflow and help your business grow in a logical and responsible way. I am bilingual (English/Spanish), highly proficient in using standard MS Office software, instant messaging and video chat platforms (including AIM, GTalk and Skype) and am an experienced social media user and blogger.

    $22.22 /hr
    2,281 hours
    4.88
  10. Nimrod Laborte

    Nimrod Laborte

    Excel Expert/Visio Expert/Data Encoder/Analyst

    Philippines - Last active: 10/21/2014 - Tests: 4

    I am an industrial engineer with 6 years experience in systems analysis & design and business process improvement. I have work experience with various industries such as real estate, car dealership, warehousing, manufacturing, restaurant and consumer products. One of my strengths is the use of MS Office especially Excel, Visio, PowerPoint and Word. I develop templates with Macro programs and combination of Excel formulas (SUMIF, VLOOKUP, NESTED IF, PIVOT, etc.). Also, I design and improve processes by preparing process flow, forms and reports. I am very attentive to my clients' instructions and can deliver results in a timely manner. I consider myself as a team player who is always willing to do his best to meet or even exceed the clients' expectations.

    $3.33 /hr
    378 hours
    5.00