Process improvement Freelancers

Browse Process improvement job posts for project examples or post your job on Upwork for free!

Process improvement Job Cost Overview

Typical total cost of Upwork Process improvement projects based on completed and fixed-price jobs.

Upwork Process improvement Jobs Completed Quarterly

On average, 8 Process improvement projects are completed every quarter on Upwork.

8

Time to Complete Upwork Process improvement Jobs

Time needed to complete a Process improvement project on Upwork.

Average Process improvement Freelancer Feedback Score

Process improvement Upwork freelancers typically receive a client rating of 4.69.

4.69
Last updated: July 1, 2015

Popular Process improvement Searches

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  1. Arthur Jhon Alipante

    Arthur Jhon Alipante Agency Contractor

    Sales and Support Agency Manager

    Philippines - Last active: 7 days ago - Tests: 3 - Portfolio: 1

    I am currently serving as a Customer Support specialist at gTeam FZ LLC providing valuable phone, chat, and ticket-based assistance in business software solutions in the fields of Human Resources and Payroll Management, Profitability and Cost Management Solutions, Mobile Field Service and Workforce Optimization, Portfolio and Management Solutions, and Enterprise CRM Solutions. I have also heavily engaged in the same position in providing Platinum Support in the same fields. I am also an Agency Manager at The Philippine American Life and General Insurance Company (Philam Life), a Health Benefit Agent at Maxicare Healthcare Corp., and a Heath Counselor at Caritas Health Shield, Inc. I am also the Managing Director of Spring Events and Productions Group Inc. with heavy Sales and Marketing experience for consumer and enterprise customers, as well as thoroughly handle after-sales support to all clients. I have previously served as a Software Engineer for over 5 years with Lexmark Research and Development Corp., responsible in the delivery of both Mac applications and Linux print driver software for Lexmark International, Inc., as well as fulfilled a leadership role to lower support tiers of the CSSC group which handle global consumer and enterprise customers of the company, with concentrations on US and EMEA customers to which our business are very relevant. I have also previously served as an Operations Manager of HardShop Labs LLC, with the responsibility of technical, management, staff, and business leadership of SEO specialists that deliver Quality Backlink Building and Article Writing. This experience has provided me early but timely experience in managing on-site and remote workers in meeting the company's vision.

    Groups: Pro Customer Service

    Associated with: Spring Events and Productions Group Inc.

    $20.00 /hr
    1,272 hours
    5.00
  2. Edison Velasco

    Edison Velasco Agency Contractor

    Customer Service Team Manager / Project Manager

    Philippines - Last active: 4 days ago - Tests: 14 - Portfolio: 1

    I was awarded (one of the) Best Contractor in the Philippines of 2012 by oDesk (now Upwork). Qualifications: Project Management - 4 years freelance experience. I handled projects/businesses from start-up to middle scale. I handle recruitment, training, team management, business analysis, and process improvement among others. Team Management - I worked as a Team Manager for 2 years in Sitel, one of the best call centers in the Philippines. I handled a team of (usually more than) 10 agents. I was responsible for their performance and career growth. I did one on one coaching, performance analysis and action planning, call monitoring, team meeting, team building, process improvement and career planning. Recruitment - I have more than 4 years accumulated recruitment experience. I have recruited for sales executives, CSRs, VAs, graphic designers, software engineers, team managers, etc. I can create job postings from scratch, source and interview candidates, HR-related tasks, etc. Excellent Communication Skills - I worked in the call center industry for more than 5 years MS Office - Word, Excel, Powerpoint, Outlook Familiar with several management/recruiting tools such as Google Docs, Skydrive, Salesforce, Basecamp, Zendesk, Jigsaw, Github, Linkedin, etc. I am online in skype almost 24/7. Professional, Goal-driven, Independent, Excellent Communicator. Experiences/Skills: Live Chat and Phone Support Representative Zendesk Customer Service Specialist Customer Service Team Manager Ticket, Chat, Phone, Social Support Agent Project Management Data Research Team Salesforce Order Processing Team Recruitment Technical Recruitment

    Associated with: EV eSupport Agency

    $14.44 /hr
    12,436 hours
    4.99
  3. Sandra O'Dell

    Sandra O'Dell

    Fortune 500 Consultant/Project Mgr/Business Analyst/Research/Writing

    United States - Last active: 05/03/2014 - Tests: 18

    My skills cover a variety of areas including business consulting, management, analysis, research, creative and technical writing and more. Experience with business plans for VC's or AI's or SBA Loans. Financial Analysis, Expert at working with a large volume of data. In addition to working with Fortune 500 companies, I am a successful small business owner of 7 years. Previous clients include Coca-Cola Co, Coca-Cola Enterprises, Bellsouth and Kaiser Permanente. I thrive on challenges and am dedicated to achieving professional results for my clients.

    $38.89 /hr
    133 hours
    4.68
  4. Elmer Cruz

    Elmer Cruz

    Business Process Analyst

    Philippines - Last active: 11/10/2012 - Tests: 4

    Work with an organization to develop and implement effective processes for work and resource optimization. Experience: - Management system consultant and auditor for more than 10 years - IT Manager for 5 years - Consultant for development and implementation of training and education curriculum for 10 years - Health and beauty consultant for 1 year - Travel consultant for 3 years

    $33.33 /hr
    52 hours
    5.00
  5. Sarah C.

    Sarah C.

    Experienced bookkeeper, Accountant, and Data Entry Professional

    United States - Last active: 4 months ago - Tests: 1

    I chose to leave my position as a corporate executive (2nd Vice President) for a part-time career with flexible hours. I have extensive experience with Microsoft Office, including Word and Excel, various accounting software including Quicken and QuickBooks, and Access. I have a Masters degree in Accounting and an undergraduate degree from Purdue University. I have over 10 years experience in managing people, projects, and processes. I currently manage the bookkeeping and accounting for four not-for profits. My responsibilities include entering and auditing the QuickBooks entries, preparing the financial reports and tax documents. I am detail-oriented, professional, and goal-oriented. My native language is English and I reside in the United States.

    $20.00 /hr
    17 hours
    5.00
  6. VASILEIOS ALEXIOU

    VASILEIOS ALEXIOU

    Project manager / Quality assurance/ Translation/Management/Advertise

    Greece - Last active: 06/18/2013 - Tests: 14 - Portfolio: 1

    Over the last 6 years, I have developed a wide range of business opportunities, including quality assurance plans, tests, translations, documentation creation and also driving a team of 30 people. My focus was in software development but I also participated in helpdesk projects as well as suppoort in external functions as a point of contact and as an acount manager for projects involving EU projects

    $16.67 /hr
    50 hours
    4.99
  7. Juvy V.

    Juvy V.

    Data Entry/Online Stores/Real Estate/PDFs/Graphic Design

    Philippines - Last active: 07/27/2014 - Tests: 1 - Portfolio: 5

    Graduate of BS Industrial Engineering. Worked in Coca-cola Company from (2009-2012) as Route-To-Market Engineer and Operational Excellence Apprentice. Started working with oDesk full time early 2012. Exposed to all administrative work. Highly professional and business oriented. JOB EXPERIENCE: -Online store management -Lead Generator for Professionals/Commercial Businesses in Australia. -Virtual Assistant for Insurance company (Australia) -Web Researcher, mail merge, email handling etc. (Australind, WA, Australia) -Virtual/Marketing Assistant for Graphic Design and Animation (Iowa, USA) -Real Estate Assistant (Perth, WA, Australia) -Customer Service Rep/Phone Support/ Order Processor (Austin, Texas) -Real Estate Investor's Assistant ( Florida,Chicago,Iowa,NY) -PDF Manipulation (fillable PDFs/combining/extraction/ etc) many more -Transcription SOFTWARE/PROGRAM: RpData, MLS, 3Dcart, List Builder, Infusionsoft Craigslist,ebay,Amazon, Dropbox, Google Drive, Sky drive, Evernote Teamviewer, skype MS Office, Google docs, prezi Mailchimp, Adobe Photoshop, Adobe Acrobat X Pro, Adobe Sound booth, Audacity many more...

    $11.11 /hr
    3,840 hours
    4.52
  8. Sana V.

    Sana V.

    Expert Admin/Coordinator Specialist

    United States - Last active: 08/30/2014 - Tests: 8

    Over the last 16 years, I have performed every role starting from front desk reception moving onward to contract coordination. My core competencies are in contract management, database reconciliation, process analysis and event planning, in addition to all forms of administrative support (e.g. domestic/international travel arrangements, travel expense reports, presentation preparation, etc.) I am seeking opportunities to utilize my varied skills to improve/increase your workflow and help your business grow in a logical and responsible way. I am bilingual (English/Spanish), highly proficient in using standard MS Office software, instant messaging and video chat platforms (including AIM, GTalk and Skype) and am an experienced social media user and blogger.

    $22.22 /hr
    2,281 hours
    4.88
  9. Cesar Melendez

    Cesar Melendez

    Technical Resolution Expert & Process Lead

    El Salvador - Last active: 06/24/2014 - Tests: 9 - Portfolio: 4

    My Experience began on 2003 by providing Technical Support for Microsoft's Internet Service (MSN). It was a great jump start to my technical career by providing high quality technical support and great customer service to U.S. Customers. In 2005 I had the opportunity to begin working for Dell Computer's - Technical Support. I've been an Resolution Specialist from 2005 up to June 2012 managing the technical aspect of the teams and providing support to the agents that take calls. I am CompTIA A+ Certified - Remote Support Technician (COMP001006357057). Developed various Web-based Tools utilized by Dell Technicians for the departments I've worked on. My duties as a Resolution Specialists range from Technical Knowledge on the Software and Hardware end. Troubleshooting know-how, Knowledge on dispatching & shipping parts through FedEx, USPS, Unisys, Bantec & Qualexserv, Call auditing & quality assurance, Trained on irate caller deescalation process. An experience I think that has great value is being Manager on Duty on the department's (SMB - Small & Medium Business) floor. Which meant that my duty was to manage all the calls coming in to our group and make sure the process would meet all the goals set by Dell's Global CCO (Call Forecast Dept.). This were I learned the call center aspect of the job such as metrics like AHT (Average Handle Time), ORR (Offer Run Rate), Measuring Inbound calls vs Intervals. Staffing vs Breaks & Lunches. From June up to know I have been working on the Process Engineering department as a Process analyst providing various reports on Call Handling, Staffing, RDR (Repeat Dispatch Rate) Metric. Have Advanced Excel & Intermediate MS Access skills. On the relationship & teamwork side of my work experience. I’ve been able to succeed with my teams by establishing great relationships with my teammates and this way, drive to influence them in a positive way, so they can visualize a goal in a manner they can reach and exceed the business’s expectations. My main focus has been to learn as much of the business and understand the best way at approaching the role I’ve had the opportunity of undertaking. Also, I’ve taken the task at analyzing and determine the most efficient path to reach the goals on the teams I have been a part of, and have definitely been successful at making the teams reach top spots in group rankings.

    $11.11 /hr
    1,108 hours
    5.00
  10. Leticia Grigsby

    Leticia Grigsby

    Sales & Marketing Operations Professional Advanced In Salesforce.com

    United States - Last active: 5 months ago - Tests: 1

    Experienced Sales and Marketing Operations professional with advance Salesforce.com experience continuously recognized for exceeding operation improvement initiatives by assisting sales in meeting their objective to increasing profits & protecting revenue, combine research, data gathering/analysis, and communication to resolve bottlenecks leading to increased productivity. Using my innate analytical skills I possess the ability to see things from various prospective, in order to meet or enhance the needs of the business. With a goal to always exceed expectations, thinking creatively and using problem-solving skills to ensure that the company and end-users are satisfied. I have the ability and willingness to take initiative and dedicate the necessary time and energy to learn new information and identify new tools that will help enhance the business and ultimately increase ROI. I serve as a representative for the marketing and sales team in interactions with internal business partners. Possess a track record of effective cross-functional collaboration and drive for continuous improvement. Experienced in working with multiple decision makers and have a proven ability to work cross-functionally across teams. Well-developed verbal/written communication, interpersonal, negotiation, problem solving, and time management skills. Demonstrating a customer focus attitude and philosophy

    $25.22 /hr
    500 hours
    5.00