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Process improvement Job Cost Overview

Typical total cost of Upwork Process improvement projects based on completed and fixed-price jobs.

Upwork Process improvement Jobs Completed Quarterly

On average, 10 Process improvement projects are completed every quarter on Upwork.

10

Time to Complete Upwork Process improvement Jobs

Time needed to complete a Process improvement project on Upwork.

Average Process improvement Freelancer Feedback Score

Process improvement Upwork freelancers typically receive a client rating of 4.71.

4.71
Last updated: September 1, 2015

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  1. Swati P.

    Swati P.

    Expert Business Analyst, CBAP, BA Trainer, Process Improvement, Agile

    India - Tests: 13 - Portfolio: 10

    Seasoned Business Analyst, Certified Business Analysis Professional™ (CBAP®), Business Analysis Trainer and CBAP CCBA Trainer and practicing Process/BPM Consultant with extensive IT/Business experience across global clients from varied industries and size). Experience of working across many parts and cultures across the globe such as the U.S., U.K., India, Germany and Australia. I have trained several batches (individuals or small batches) of students from the US, UK and India. I have also trained large size batches from multinational management consultancy and technology services. My objective is to continue excelling as Senior Business Analyst/Consultant while adding value to my clients during various phases of a project such as: • Extensive interaction with key stakeholders like users, senior leaders and vendor representatives. • Keeping tabs on governance/quality of organization-wide RFPs/requirements from various application domains, while functioning as the lead on requirements management process team • Active participation and contribution in stream leader meetings • Planning and actively participating in various workshops on solution concepts, scope, requirements analysis and detailed level functional requirements, gap analysis and design • BPA (Business Process Analysis) and improvement. Creation of As-Is end-to-end process maps highlighting the key processes, data(domain) models, rules and improvement opportunities • Creation of extensive documentation of requirements (new/enhancements) in the form of data and business process models, dashboard designs, use cases, user interface models (wireframes/mock-ups) or screen definitions, worksheets containing critical information like user groups and performance requirements • Assisting IT staff (including outsourced teams) in technical design, testing strategy, test case reviews/testing/QA. Creation of acceptance tests on behalf of business teams • Active participation in overall project planning, status tracking, document control, traceability and post closure activities • Extensive QA/testing and reviews of partner integration B2B transactions (data) to ensure those are per specs • Creating Message Implementation Guides (MIGs) for various interfaces including critical business processes related to Advance Shipment Notice (ASN/ 3B2) and Milestone updates (3B3)s • Designing client specific BPM Methodology based on industry best practices • Training and mentoring in the area of Business Analysis, CBAP-CCBA exam preparation, BPM/BRMS, Quality guidelines and process expertise. Successfully trained batches in the US, Canada and India • Member of Business Process and Data CoE (Centre of Excellence) team for a top tier client’s eBusiness team Professional Highlights: • Over the past 17 years , I have worked in all stages of SDLC, using different methodologies such as waterfall, agile, incremental. During all these years, I have contributed in wide variety of engagements as Business Analyst. I have in depth knowledge of BABOK framework. • I have specialized expertise in process improvement areas such as Business Process management Systems(BPMS), Business Activity Monitoring (BAM), Business Rules management Systems (BRMS), EAI and B2B based integrations. • I have worked with several US, UK and Australia based MNCs (such as Motorola, Genworth Financial, Capital One, British Telecom to name a few) on various IT engagements. While building my career expertise, I have lived and worked in India, U.S., Australia, U.K. and in Germany. As part of my odesk based consulting I have worked with several diversified clients located across U.S. Canada, Australia, Sweden and Dubai. • I have wide variety of business domain experience such as end to end Supply Chain, Trading, Insurance, Risk, Telecom, Performance Monitoring, in general web based systems, and ERP processes related to Sales, Inventory, Purchase and Logistics. I have also worked in the same role with small scale businesses as well, plus I have experience creating a small b2C online business setup. • Come from very strong technical and engineering background. Primary specialties include cloud computing, SOA and web-services, J2EE, client-server, .NET • I am certified NLP Practitioner from Australia and have skills to train/coach on the same as well. • Last but not the least- I have worked with global teams in completely remote model or partly remote model successfully for almost 5 years altogether. I have managed to do so successfully with regular communication and sharing updates, using remote access tools such as VPN, skype, teamviewer, GotoMeeting, WebEx along with appropriate preparation for the meetings and presentations. And yes, of course with help of great teams I have worked with.

    $45.00 /hr
    1,742 hours
    4.99
  2. Alexander Kozlov

    Alexander Kozlov

    Top level professional Architect and SW engineer

    Russia - Tests: 21 - Portfolio: 5

    Make things done! I'm a professional C/C++ developer with more than 12 years of experience. I have been working both for a companies from Fortune 500 list, and a small local companies. My core competency lies in the world of mobile applications, SaaS and PaaS, desktop software and games development. I love to do my work right and really enjoy being respected for the things i do.

    $55.56 /hr
    1,772 hours
    5.00
  3. Arthur Jhon Alipante

    Arthur Jhon Alipante Agency Contractor

    Sales and Support Agency Manager

    Philippines - Tests: 3 - Portfolio: 1

    I am currently serving as a Customer Support specialist at gTeam FZ LLC providing valuable phone, chat, and ticket-based assistance in business software solutions in the fields of Human Resources and Payroll Management, Profitability and Cost Management Solutions, Mobile Field Service and Workforce Optimization, Portfolio and Management Solutions, and Enterprise CRM Solutions. I have also heavily engaged in the same position in providing Platinum Support in the same fields. I am also an Agency Manager at The Philippine American Life and General Insurance Company (Philam Life), a Health Benefit Agent at Maxicare Healthcare Corp., and a Heath Counselor at Caritas Health Shield, Inc. I am also the Managing Director of Spring Events and Productions Group Inc. with heavy Sales and Marketing experience for consumer and enterprise customers, as well as thoroughly handle after-sales support to all clients. I have previously served as a Software Engineer for over 5 years with Lexmark Research and Development Corp., responsible in the delivery of both Mac applications and Linux print driver software for Lexmark International, Inc., as well as fulfilled a leadership role to lower support tiers of the CSSC group which handle global consumer and enterprise customers of the company, with concentrations on US and EMEA customers to which our business are very relevant. I have also previously served as an Operations Manager of HardShop Labs LLC, with the responsibility of technical, management, staff, and business leadership of SEO specialists that deliver Quality Backlink Building and Article Writing. This experience has provided me early but timely experience in managing on-site and remote workers in meeting the company's vision.

    Groups: Pro Customer Service

    Associated with: Spring Events and Productions Group Inc.

    $20.00 /hr
    1,272 hours
    5.00
  4. Chuvasco Cruz

    Chuvasco Cruz

    SMM / Project Manager / Recruiter / Researcher / Team Leader

    Philippines - Tests: 12

    Dedicated and technically skilled business professional with a versatile administrative support skill, set and developed through experience as a Project and Process Officer, Team Development Leader and a CSR. Excel in resolving employee / employer challenges with innovative solutions, system and process improvements proven to increase efficiency and customer satisfaction. Offer advance Project Management skills for both Support and Operations and to all Project Campaigns. Specialized in Call Center Operations Management, Recruitment and Business Consultancy Services.

    $6.00 /hr
    3,937 hours
    4.16
  5. Eloisa S.

    Eloisa S. Agency Contractor

    Team Leader | Customer Service | Quality Analyst | Data Entry Expert

    Philippines - Tests: 9

    Having over 8 years of experience with managing people and projects related to research, online marketing, and sales, I am seeking positions that require the following skills: - Team management; - Project management; - Quality Assurance and Analysis; - Sales; - Telemarketing; - Customer Service/Relations management; - Email Response handling - Business and Process development; - Technical, Research, and Article writing. I offer integrity, professionalism, and exceptional attention to detail. I take pride in the quality of my work and ensure that my output contributes to the growth and success of the business or organization I'm working with. I am proud to be part of Systemcore Business Solutions. For more information, please visit our website at http://bposervices.asia/

    Associated with: Systemcore Business Solutions

    $8.50 /hr
    4,947 hours
    5.00
  6. Cesar Melendez

    Cesar Melendez

    Technical Resolution Expert & Process Lead

    El Salvador - Tests: 9 - Portfolio: 4

    My Experience began on 2003 by providing Technical Support for Microsoft's Internet Service (MSN). It was a great jump start to my technical career by providing high quality technical support and great customer service to U.S. Customers. In 2005 I had the opportunity to begin working for Dell Computer's - Technical Support. I've been an Resolution Specialist from 2005 up to June 2012 managing the technical aspect of the teams and providing support to the agents that take calls. I am CompTIA A+ Certified - Remote Support Technician (COMP001006357057). Developed various Web-based Tools utilized by Dell Technicians for the departments I've worked on. My duties as a Resolution Specialists range from Technical Knowledge on the Software and Hardware end. Troubleshooting know-how, Knowledge on dispatching & shipping parts through FedEx, USPS, Unisys, Bantec & Qualexserv, Call auditing & quality assurance, Trained on irate caller deescalation process. An experience I think that has great value is being Manager on Duty on the department's (SMB - Small & Medium Business) floor. Which meant that my duty was to manage all the calls coming in to our group and make sure the process would meet all the goals set by Dell's Global CCO (Call Forecast Dept.). This were I learned the call center aspect of the job such as metrics like AHT (Average Handle Time), ORR (Offer Run Rate), Measuring Inbound calls vs Intervals. Staffing vs Breaks & Lunches. From June up to know I have been working on the Process Engineering department as a Process analyst providing various reports on Call Handling, Staffing, RDR (Repeat Dispatch Rate) Metric. Have Advanced Excel & Intermediate MS Access skills. On the relationship & teamwork side of my work experience. I’ve been able to succeed with my teams by establishing great relationships with my teammates and this way, drive to influence them in a positive way, so they can visualize a goal in a manner they can reach and exceed the business’s expectations. My main focus has been to learn as much of the business and understand the best way at approaching the role I’ve had the opportunity of undertaking. Also, I’ve taken the task at analyzing and determine the most efficient path to reach the goals on the teams I have been a part of, and have definitely been successful at making the teams reach top spots in group rankings.

    $11.11 /hr
    1,108 hours
    5.00
  7. Juvy V.

    Juvy V.

    Data Entry/Online Stores/Real Estate/PDFs/Graphic Design

    Philippines - Tests: 1 - Portfolio: 5

    Graduate of BS Industrial Engineering. Worked in Coca-cola Company from (2009-2012) as Route-To-Market Engineer and Operational Excellence Apprentice. Started working with oDesk full time early 2012. Exposed to all administrative work. Highly professional and business oriented. JOB EXPERIENCE: -Online store management -Lead Generator for Professionals/Commercial Businesses in Australia. -Virtual Assistant for Insurance company (Australia) -Web Researcher, mail merge, email handling etc. (Australind, WA, Australia) -Virtual/Marketing Assistant for Graphic Design and Animation (Iowa, USA) -Real Estate Assistant (Perth, WA, Australia) -Customer Service Rep/Phone Support/ Order Processor (Austin, Texas) -Real Estate Investor's Assistant ( Florida,Chicago,Iowa,NY) -PDF Manipulation (fillable PDFs/combining/extraction/ etc) many more -Transcription SOFTWARE/PROGRAM: RpData, MLS, 3Dcart, List Builder, Infusionsoft Craigslist,ebay,Amazon, Dropbox, Google Drive, Sky drive, Evernote Teamviewer, skype MS Office, Google docs, prezi Mailchimp, Adobe Photoshop, Adobe Acrobat X Pro, Adobe Sound booth, Audacity many more...

    $11.11 /hr
    3,840 hours
    4.52
  8. Grigorijs Akimovs

    Grigorijs Akimovs

    Operations Manager / Project Manager

    Germany - Tests: 5 - Portfolio: 14

    Results-oriented, analytical Operations Manager and Project Manager with over three years of experience in leading a team of financial researchers. Recognized for ability to identify deficiencies and potential opportunities. Optimized processes and automated systems that enhanced quality, and increased productivity. Noted by senior management for hands-on approach, analytical thinking and problem solving skills. 7 years of experience in financial services industry 4 years of experience in operations management 3 years of experience in project management 3 years of experience in web design and advertising agency I have proven myself to be able to adopt to new environment very quickly with ability to organize and prioritize tasks effectively and efficiently. My written and spoken communication skills are performed in a way that achieves the desired goal. I am highly motivated and results driven person with attention to detail and quality. I understand technology and technology understands me.

    $22.22 /hr
    3,869 hours
    4.87
  9. Azwaan A.

    Azwaan A. Agency Contractor

    Senior Developer/Solution Architect (C#, .NET, MVC, AZURE, SQL)

    Sri Lanka - Tests: 7 - Portfolio: 9

    An Accomplished Software architect, consultant and Lead Developer, with in-depth expertise on Desktop, Web, Cloud and Enterprise applications on the .NET platform as well as strong ETL and Business intelligence expertise on the SQL Platform. Highlights 13 yrs of experience in the Industry. More than 20,000 Hrs of development work. more than a Dozen certifications (MCPD, MCITP, MCTS) on various .NET and SQL Server related technologies. I write clean code, Follow SOLID principles in development, designed to to develop manageable, extensible and reusable systems Co-Founded a US Based startup Available to work on US EST work hrs Expertise on requirements analysis , estimation to Architecting solutions and leading teams on complex development projects to review and performance tune existing applications. In-depth knowledge and familiarity of developing applications for a number of industry domains such as Financial services, Energy, Lead Processing, Automobile, Telecom billing, Consumer goods and Manufacturing. Extensive experience in enterprise software development life-cycle. Agile and Scrum/XP Methodologies in managing project teams. Key Achievements Architected, Managed and led development effort to build a complete eco-system for automobile lead processing, lead delivery, inventory management and digital advertising. Founded a Microsoft technology consulting and outsourced product development firm, leading its product delivery team and delivered multiple solutions in different industry verticals. Led improvements to existing development processes using best practices, guidelines and process re-engineering on multiple engagements. Multiple successful consulting and delivery engagements turning around troubled existing systems into revenue generating applications that can be scaled to meet customer demand. Was part of team that built the world’s first Online AGM solution. Web Technologies ASP.NET MVC (2.0 to 5.0), ASP.NET Forms, HTML5/CSS3, WCF Web Services , .NET 2.0 Web Services, SOAP/JSON/AJAX/REST, JQuery, ODATA, Knockout JS Windows Applications Windows Forms, WPF, Silverlight Frameworks .NET Framework (2.0 to 4.5), Telerik Kendo UI, Windows Azure (Cloud), Amazon SDK Software Design/Architecture Patterns GRASP, GOF, MVC, MVP, SOLID, DRY, KISS, YAGNI, Domain Driven Design(DDD), CQRS Databases/Database Technologies SQL Server (2005 – 2012), SQL Integration Services, SQL Reporting Services, Geo-Spatial Data, MongoDB, LINQ, Entity Framework, SQL Azure Middleware MSMQ, Windows Workflow Foundation, NServiceBus, SQL Service Broker Development Process Methodologies Agile, Scrum/XP, Prince 2, TDD, DDD , BDD, Continous Integration (CI) Tools Jetbrains Teamcity, 3Scale API, JetBrains DotTrace, YSlow Payment Technologies PayPal, Chase Payment Tech, Speedly, BrainTree, PayPros

    Associated with: Inexis Consulting

    $33.33 /hr
    2,812 hours
    4.92