fully bilingual Customer service support agent
I am a very energetic candidate that will bring an outstanding service to your company. I am very professional person, really outgoing that can provide incredible customer service with the best skills, with plenty of experience on the field, great ability to multitask.
Great customer service knowledge.
with plenty of experience on the customer service and support field based on many years of experience.
great communication skills, great interacting with people, ability co convince and persuade customers.
Bilingual oral written skills, able to
Translate and exercise interpersonal skills
Translates, speaks, reads and writes Spanish correspondence, able to file and organize documentation.
God management skills, able to lead a team with great responsibility
-Proficient in Microsoft Word, Access and Excel
-Strong communication, interpersonal, and presentation skills
- B&C Associates From Sep 2007 to June 2006 Customer service and technical support representative for international prepaid cell phone company TracFone and Net10 of USA, use of Avaya and the Web CSR system also as a Quality control service assistant . GM Pablo Peñaloza.
- Caja de Salud de la Banca Privada: From July 22nd 2008 until July 20th 2010 as a call center operator setting up appointments for the patients, also providing support in different areas such as Affiliations, Secures, reception, customer service and information, also Vigencia de derechos. Learning and taking courses of Social Security, Health Care and medic care.
- Universidad Real: from August 2010 to December as an English Teacher for Real English, Pre Grade and executive class on the upper intermediate, intermediate
and pre intermediate levels. Supervisor Cesar Clavijo.
Essential messaging: From December 2010 until May 2011 answering service for companies in Texas and Pennsylvania.
ETV HOLDING: Since June 2011 until present time as a Bilingual Customer support Dpt. Team Lead and supervisor for a wireless company in USA ( Red Pocket Mobile)