Customer Service Expert, Ad, Content, and Article Writer, Editor
Last active: 05/07/2013
Excellence is a Choice."
As a Customer Service professional I have worked in all aspects of Customers
Service for more than 20 years. I started off by assisting Mother from the
age of 9 years old selling produce, herbs, condiments, spices, and cosmetics
on the Marketplace in Guyana, South America. Shaped by her example and
training from this tender age to genuinely have each customer’s interest in mind,
I excel at keeping customers at ease in my presence, and most importantly- in a
I continue to please and grow the business for my private Customers by
offering Quality Customer Services, Computer Repair and Desktop Support,
Web Publishing, Copy and Content Writing, and proof-reading and editing
Services as an Independent Contractor. As a rule, my employers are
considered MY own customers. These would include Precision Response
Corporation, IDT Telecom, AT&T Mobility, CABLEVISION Services Corporation,
Strauss Discount Auto, The HOME Depot, Villagers Hardware, Burger King,
CHOICE Courier NY, Credit Lyonnais, VIACOM, Showtime Networks,
ADCOM Express, and Local Talk and Local talk Printing among others.
What makes My Approach to Customer Service and Quality Assurance so
successful is my unique way of immediately impacting the customer’s experience
by engaging their mind and heart by my genuine commitment to their satisfaction
and my insistence on delivering the best quality of service possible. I strive, by
example first, then through instruction and coaching to imbue my direct reports
with my attitude in order that through cooperation as a TEAM we may exceed
our goals and serve as an example for other TEAMS.
My Ultimate Customer Service Goal is to become an Executive in the Field
of Customer service that I may one day be able to make decisions that will
positively elevate Customer Service to the stature that it deserves. I currently
am looking for a Company that I can stand with and cement a lifelong career in
Customer Service Management.
Train, Develop Policies for, and Manage a TEAM of Customer Service
Representatives, Able to effectively streamline Customer Service processes for
Quality Service Delivery, Provide Leadership and Guidance for my TEAM to
deliver First Class Customer Service in fulfillment of department goals and the
Company Mission. Great Culture Setter!
De Escalation expert.
Experienced in System Implementation, Team Trainings and dissemination of
technical information, Professional Written and Verbal communication, effective
teaching and instruction,
MOTIVATIONAL Speaking: Public Speaker (Large Audiences- Masterful
delivery of any subject.)
One Contact Resolution Specialist, Call Center Workforce Operations and
Management, Call Center Quality Control Operations, Complete Customer
Build Install, Upgrade, Repair, Configure, Windows XP, 7, 8, PC and
Build Simple, Clear, Beautiful, Expressive, To The Point and Extremely
Easy to Self Manage Websites for Individuals and Businesses.
MSDOS, Microsoft Windows XP,7,8,HTML,Various Editing Software including
Adobe Dreamweaver, Microsoft Office Suite 2003-2013- Access, Excel, Power
Point, and Word (able to create and manage databases, spreadsheets,
presentations, and word processing documents.) Mobile Data Systems
provisioning and management, Blackberry Device and ENTERPRISE SERVER
Tier II Support Certification, Microsoft Exchange ActiveSync, WM and
Android devices configuration, REMEDY Ticketing, Clarify CRM Trouble
Ticketing. Nortel Networks Symposium Call Center Server, Avaya, and
cumulatively 50+ various proprietary Call Center and Technical Support Software.