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Service Level Management Job Cost Overview

Typical total cost of Upwork Service Level Management projects based on completed and fixed-price jobs.

Upwork Service Level Management Jobs Completed Quarterly

On average, 2 Service Level Management projects are completed every quarter on Upwork.

2

Time to Complete Upwork Service Level Management Jobs

Time needed to complete a Service Level Management project on Upwork.

Average Service Level Management Freelancer Feedback Score

Service Level Management Upwork freelancers typically receive a client rating of 4.94.

4.94
Last updated: September 1, 2015
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  1. Subbarayudu M.

    Subbarayudu M.

    BMC Remedy ITSM & ServiceNow Developer & Administrator

    India - Tests: 1

    Professional Summary  BMC Remedy relevant work experience of 9.8 Years in Development, Integrations with other applications, configurations and Customization of ITSM suite of applications.  Experienced in ServiceNow (SNOW) system administration, support & Development Experience in solution designing by following ITIL processes in ServiceNow and able to provide feedback on potential ways to translate functional into technical requirements.  ITIL Foundation Version3 certified from APM Group in Sep 2010.  Experienced in integrating ITSM with TPA using remedy Web Services.  Have done ITSM Installation of both version 8.1 patch 02 and 7.6.03, Midtier 8.1 and required database configuration; By solving all installation issues  Integrated Remedy with Network Fault Management system IBMTivoli Netcool Omnibus and have good understanding on Impact and Webtop functionalities.  Have got best hands-on/knowledge in configuring foundation data, asset management, approval engine, SLM targets etc. (using data management tool, AR Import & AIE)

    $20.00 /hr
    29 hours
    4.88
  2. Anil P.

    Anil P.

    Wordpress Expert || Front end Developer || Woocommerce Expert

    India - Tests: 5 - Portfolio: 9

    I am an experienced web programmer with 6+ years of experience in PHP and front end development with skill sets below : Framework : Zend Framework, Cakephp, CodeIgniter CMS : Drupal, Joomla, Wordpress Ecommerce : Virtuemart, Ecommerce plugin for wordpress, Ubarcart, X-cart, Zen Cart and Magento Social Media : PHPfox, Jomsocial, Buddypress Library : Jquery, Ajax, Angular Js, Tree Js Sub Version : Github, SVN Project Management Tool : Basecamp, Trello , Rapidtask Project Management I completed my Project Management having following ability: 1) Reporting 2) Team Management 3) Code and Document Configuration - Maintaining Versions. 4 ) Task and their Scheduling

    $11.11 /hr
    50 hours
    3.62
  3. Erik Jessen

    Erik Jessen Agency Contractor

    WordPress Designer/Developer - Project Manager - Marketing Manager

    United States - Tests: 6 - Portfolio: 9

    What I can do for you: COMMUNICATION - This is my best quality and I make it a point to communicate at every step of the process. Other Skills 1. WordPress Design and Development. 2. Project Management and Consulting 3. HTML and CSS coding - Some PHP and SQL knowledge 4. Image Manipulation and Logo Design 5. Video Production and Editing 6. IT Management - 7+ Years 7. Marketing Management - SEO, SEM, SMM Thanks for checking out my profile!

    Associated with: Amari Consulting

    $45.00 /hr
    218 hours
    5.00
  4. Cesar Melendez

    Cesar Melendez

    Technical Resolution Expert & Process Lead

    El Salvador - Tests: 9 - Portfolio: 4

    My Experience began on 2003 by providing Technical Support for Microsoft's Internet Service (MSN). It was a great jump start to my technical career by providing high quality technical support and great customer service to U.S. Customers. In 2005 I had the opportunity to begin working for Dell Computer's - Technical Support. I've been an Resolution Specialist from 2005 up to June 2012 managing the technical aspect of the teams and providing support to the agents that take calls. I am CompTIA A+ Certified - Remote Support Technician (COMP001006357057). Developed various Web-based Tools utilized by Dell Technicians for the departments I've worked on. My duties as a Resolution Specialists range from Technical Knowledge on the Software and Hardware end. Troubleshooting know-how, Knowledge on dispatching & shipping parts through FedEx, USPS, Unisys, Bantec & Qualexserv, Call auditing & quality assurance, Trained on irate caller deescalation process. An experience I think that has great value is being Manager on Duty on the department's (SMB - Small & Medium Business) floor. Which meant that my duty was to manage all the calls coming in to our group and make sure the process would meet all the goals set by Dell's Global CCO (Call Forecast Dept.). This were I learned the call center aspect of the job such as metrics like AHT (Average Handle Time), ORR (Offer Run Rate), Measuring Inbound calls vs Intervals. Staffing vs Breaks & Lunches. From June up to know I have been working on the Process Engineering department as a Process analyst providing various reports on Call Handling, Staffing, RDR (Repeat Dispatch Rate) Metric. Have Advanced Excel & Intermediate MS Access skills. On the relationship & teamwork side of my work experience. I’ve been able to succeed with my teams by establishing great relationships with my teammates and this way, drive to influence them in a positive way, so they can visualize a goal in a manner they can reach and exceed the business’s expectations. My main focus has been to learn as much of the business and understand the best way at approaching the role I’ve had the opportunity of undertaking. Also, I’ve taken the task at analyzing and determine the most efficient path to reach the goals on the teams I have been a part of, and have definitely been successful at making the teams reach top spots in group rankings.

    $11.11 /hr
    1,108 hours
    5.00
  5. Jessner Joe Garcia

    Jessner Joe Garcia

    Admin Support, Data Entry, Research, CPanel, Wordpress, Email Response

    Philippines - Tests: 3

    Through my educational background and previous work experiences, I am able to tackle challenges from data entry, web research, site/CPanel/domain administration, creating websites, and Wordpress. I am looking for opportunities to help people through administrative and web support. I have experience in customer service, techinical support, online teaching, email support, domain administration, CPanel/server administration and web support. I'm also knowledgeable with HTML, PHP and MySQL. I have 5 years experience with operations management as a Secure Messaging Supervisor. My tasks include recruitment, training, career development planning, and business process improvement. One of my achievements as a supervisor is high rate of promotions. I have developed a culture that nurture and empower people.

    $5.56 /hr
    632 hours
    0.00
  6. Serge hilaire M.

    Serge hilaire M.

    ITIL Certified, MCT, MCSA

    Cameroon - Tests: 8 - Portfolio: 1

    Over the 6 past years, I have been providing IT support to the company I am actually worked with, based on ITSM best practices using ITIL. I have first of all work as a Computing Specialist where I was responsible to ensure quality computing services are provided to the Business. Since more than two years now, I have been appointed as Computing Supervisor and now managing many ITIL processes that have been adopted. This include Incident Management, Problem Management, Request Fulfillment, Change Management, Process and Release Management, Service and Configuration Asset Management. I also supervise a Team made of Computing Specialist and Technician and we insure IT operations are implemented and working as per Company policies and standards.

    $10.00 /hr
    0 hours
    5.00
  7. Farzana Y.

    Farzana Y.

    Senior WordPress Developer and SEO expert, WordPress SEO, SMM

    Bangladesh - Tests: 10 - Portfolio: 17

    ----------- http://farzanayasmin.com --------------- I'm Farzana Yasmin. I'm a WEB DESIGN/DEVELOPMENT AND SEO EXPERT. Here is my full details and work experience please review the site : http://bay-coders.com/farzana-yasmin/ I’m part of a local IT firm. I have 4+ years of experience in Wordpress, Graphics Design, Web Development, SEO/Sem/Link building/Traffic generation/Top ranking on Google. Now I have a little team at 4 members. I believe in high quality results and I do my best to deliver on-time work with great results for the client. For me, success comes after the completion of the project to the client's satisfaction. I am available in Skype and google hangout.

    $5.60 /hr
    1,930 hours
    4.63