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Service Level Management Upwork freelancers typically receive a client rating of 4.93.

4.93
Last updated: July 1, 2015
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  1. Bernard Leigh

    Bernard Leigh

    Project Management, and Service Management,

    Cyprus - Last active: 4 months ago - Tests: 7 - Portfolio: 4

    Demonstrable skills and experience in both Enterprise and SME (MSP Clients) Project and Programme Management, based on the principles and methodologies of industry standards such as PRINCE 2 and PMP. With further demonstrable experience of managing teams in excess of 30 members including local hire and remote resources, together with all aspects of annual performance appraisals, and contractor negotiation, with an excellent understanding of the latest ITIL methodologies for ITSM. This specific experience has been gained from over 10 years of managing distributed teams and environments across multiple time zones and cultural forums, through Application and Infrastructure Support and Project and Change Management to have a complete understanding of the both SDLC and ITSM and how to make them successfully coexist. I have developed and managed enterprise grad SLA’s, OLA’s, UC’s and KPI’s framework, for both internal IT staff and external supplier resources to meet with industry and global regulatory requirements. Responsible for ALL Sarbanes Oxley (SOX) reporting and owner of ALL SOX controls for UK. I have a professional, adaptable, and competent approach to both Resource and Stakeholder management. I am more than comfortable with working in an integrated IT environment or as a consultant. I have a strong mix of corporate enterprise, SME and entrepreneurial experience, and to expand on that, my experience has afforded me the ability to learn the complex matrix management structures and business models which predominantly gained within Global Financial Services Industries (Investment Banking and Global, Corporate and Specialty Insurance). Where conversely some of my most recent and earlier career experience was based in one of the most competitive customer service industries, and to achieve success in this, I had to be flexible to market conditions, so that I could maintain strategic focus so as to continually meet my financial targets. The combination of my career experience has provided me with the opportunities of working in USA, Belgium, France, Spain, Gibraltar, Abu Dhabi and secondments to Brazil, Mexico and APAC, for projects that I was either managing or transferring to local piers and latterly I had responsibilities for USA, Germany, Italy, Switzerland and Denmark. I am confident that I have a strong comprehension of global business environments and managing diverse IT Departments across a multicultural platform. I feel that I am confident and excellent communicator and am completely at ease with interacting and influencing piers, partners, subordinates and executive management, both internally and externally to my working environment. Throughout my career, I have remained technically competent, complemented by my training and experience with Prince 2 and ITIL methodologies. I am a strong communicator, who is confident and experienced in influencing business and IT stakeholders-up to and including-CIO/Managing Director Level.

    $60.00 /hr
    7,951 hours
    5.00
  2. Anil P.

    Anil P.

    Wordpress Expert || Front end Developer || Woocommerce Expert

    India - Last active: 5 days ago - Tests: 3 - Portfolio: 10

    I am an experienced web programmer with 6+ years of experience in PHP and front end development with skill sets below : Framework : Zend Framework, Cakephp, CodeIgniter CMS : Drupal, Joomla, Wordpress Ecommerce : Virtuemart, Ecommerce plugin for wordpress, Ubarcart, X-cart, Zen Cart and Magento Social Media : PHPfox, Jomsocial, Buddypress Library : Jquery, Ajax, Angular Js, Tree Js Sub Version : Github, SVN Project Management Tool : Basecamp, Trello , Rapidtask Project Management I completed my Project Management having following ability: 1) Reporting 2) Team Management 3) Code and Document Configuration - Maintaining Versions. 4 ) Task and their Scheduling

    $11.11 /hr
    50 hours
    3.62
  3. Janodin Amer

    Janodin Amer

    Sr. Systems Engineer

    Philippines - Last active: 6 days ago - Tests: 2

    7 years extensive experience in IT Infrastructure and Data Center administration. Mostly part of the core server team that manages the entire network and server Infrastructure.

    $11.11 /hr
    0 hours
    0.00
  4. Erik Jessen

    Erik Jessen Agency Contractor

    WordPress Designer/Developer - Project Manager - Marketing Manager

    United States - Last active: 2 days ago - Tests: 6 - Portfolio: 9

    What I can do for you: COMMUNICATION - This is my best quality and I make it a point to communicate at every step of the process. Other Skills 1. WordPress Design and Development. 2. Project Management and Consulting 3. HTML and CSS coding - Some PHP and SQL knowledge 4. Image Manipulation and Logo Design 5. Video Production and Editing 6. IT Management - 7+ Years 7. Marketing Management - SEO, SEM, SMM Thanks for checking out my profile!

    Associated with: Amari Consulting

    $38.89 /hr
    162 hours
    5.00
  5. Jessner Joe Garcia

    Jessner Joe Garcia

    Admin Support, Data Entry, Research, CPanel, Wordpress, Email Response

    Philippines - Last active: 10 days ago - Tests: 3

    Through my educational background and previous work experiences, I am able to tackle challenges from data entry, web research, site/CPanel/domain administration, creating websites, and Wordpress. I am looking for opportunities to help people through administrative and web support. I have experience in customer service, techinical support, online teaching, email support, domain administration, CPanel/server administration and web support. I'm also knowledgeable with HTML, PHP and MySQL. I have 5 years experience with operations management as a Secure Messaging Supervisor. My tasks include recruitment, training, career development planning, and business process improvement. One of my achievements as a supervisor is high rate of promotions. I have developed a culture that nurture and empower people.

    $5.56 /hr
    604 hours
    0.00
  6. Terence G.

    Terence G.

    Team Leader | Data Entry | Inbound-Outbound Calls

    Philippines - Last active: 14 days ago - Portfolio: 1

    2013-2014 WORKED AT HOME (HOME-BASED) GENERAL VIRTUAL ASSISTANT – PROJECT BASED Virtual assistant to an author based in South Africa. • Managed the authors’ website by posting articles on a weekly basis. • Completed projects include a converting multiple-sourced files into e-books to be posted in Amazon.com • Other tasks include Basic Wordpress Content Editing, Article Writing and Editing, Lead Generation/Prospecting 2008-2012 CONVERGYS CORPORATION (PHILIPPINES) TEAM LEADER – COMCAST Managed 20 agents and is responsible for their performance which is being evaluated on a monthly basis. • Coach team members on their performance on a regular basis, and write and deliver bi-annual performance appraisal. 2006-2008 ETELECARE GLOBAL SOLUTIONS (PHILIPPINES) CUSTOMER SERVICE ASSOCIATE – VONAGE CS Handled both financial (American Express) and technical (Vonage) accounts. • Assisted customers in their queries regarding their financial accounts.

    $4.00 /hr
    0 hours
    0.00
  7. Farzana Y.

    Farzana Y.

    Senior WordPress Developer and SEO expert, WordPress SEO, SMM

    Bangladesh - Last active: 1 day ago - Tests: 10 - Portfolio: 17

    ----------- http://farzanayasmin.com --------------- I'm Farzana Yasmin. I'm a WEB DESIGN/DEVELOPMENT AND SEO EXPERT. Here is my full details and work experience please review the site : http://bay-coders.com/farzana-yasmin/ I’m part of a local IT firm. I have 4+ years of experience in Wordpress, Graphics Design, Web Development, SEO/Sem/Link building/Traffic generation/Top ranking on Google. Now I have a little team at 4 members. I believe in high quality results and I do my best to deliver on-time work with great results for the client. For me, success comes after the completion of the project to the client's satisfaction. I am available in Skype and google hangout.

    $5.60 /hr
    1,822 hours
    4.63
  8. Joffrey C.

    Joffrey C.

    Virtual Assitant/Travel & Tours Manager/Trainer

    Philippines - Last active: 20 days ago - Tests: 13 - Portfolio: 12

    I have developed and improved a wide range of knowledge and skills as a Customer Service Specialist, over the last 8 years. I have been continuously one of the Top Customer Service Specialist in the largest and best contact center here in the Philippines from Teleperformance, Sykes Asia, Convergys Philippines and Aegis People Support by providing services mostly on U.S. based companies. One of my career goals is to climb up the corporate ladder by working in an environment or different projects that would help me progress, maximize my time and skills, empower myself and at the same time earn money to help my family. I always strive for excellence in everything that I do by continuously learning, working hard, and improving myself on the work at hand. I am not only looking for a part time job or a one-time project but a long term stable work where I can build a long term business relationship and help the company to grow. My core competency lies in providing quality and compliant customer service and with client & operations management. I am seeking opportunities to improve my skills and help you build a very good consumer based relationship for you and your company. I also have some experience and was trained in the following areas: Developing Lasting Personal Effectiveness, Customer Focus in Action, Influencing Performance through Effective Coaching, People Management, Business Development Strategies, Travel and Tour services, Marketing and Advertising, Event's Organizing and many more. I have also extended my skills in learning SMM, Basic Wordpress edits, Web Design, Managing a Woo-commerce store, Trello Management, Dropbox, Basecamp and Managing Web Development teams. I have been working on freelance online jobs for the past 3 years and have already learned a lot of skills from data entry, web research, project management, recruitment, client management, administrative support, Wordpress edits and web development management and a lot more. I believe in continuous learning and doing my work with passion always striving for excellence in any endeavor that I do. I also believe in people management managing your people with utmost care but at the same time not losing your focus in achieving the goals with efficiency and objectivity.\

    $4.00 /hr
    1,406 hours
    4.73
  9. Joy Harris

    Joy Harris

    Excellent Customer Service agent with expertise in technical support

    Jamaica - Last active: 8 days ago - Tests: 5

    I have garnered 13 years experienced in customer service both face to face and over the phone in a call center environment .I have been awarded several accolades such as most outstanding agent within the telecommunication industry. I have 6 years expertise as a server administrator in a Unix environment, my expertise spanned monitoring the environment using Solarwinds, Up.time, Nagios, and shell scripting , data backup and recovery using Netbackup. Additionally, I have 3 years’ experience in Service Management as a Problem Manager, in a Helpdesk environment resolving incidents queries and engaging in root cause analysis to prevent a re-occurrence of the issue , thus reducing cost to the business. I am currently pursuing the CCNA network certification and would be glad to offer any of these services to your organization

    $6.00 /hr
    87 hours
    5.00