Service Level Management Freelancers

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Service Level Management Job Cost Overview

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Upwork Service Level Management Jobs Completed Quarterly

On average, 1 Service Level Management projects are completed every quarter on Upwork.

1

Time to Complete Upwork Service Level Management Jobs

Time needed to complete a Service Level Management project on Upwork.

Average Service Level Management Freelancer Feedback Score

Service Level Management Upwork freelancers typically receive a client rating of 4.96.

4.96
Last updated: May 1, 2015
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  1. Bernard Leigh

    Bernard Leigh

    Project Management, and Service Management,

    Cyprus - Last active: 1 month ago - Tests: 7 - Portfolio: 4

    Demonstrable skills and experience in both Enterprise and SME (MSP Clients) Project and Programme Management, based on the principles and methodologies of industry standards such as PRINCE 2 and PMP. With further demonstrable experience of managing teams in excess of 30 members including local hire and remote resources, together with all aspects of annual performance appraisals, and contractor negotiation, with an excellent understanding of the latest ITIL methodologies for ITSM. This specific experience has been gained from over 10 years of managing distributed teams and environments across multiple time zones and cultural forums, through Application and Infrastructure Support and Project and Change Management to have a complete understanding of the both SDLC and ITSM and how to make them successfully coexist. I have developed and managed enterprise grad SLA’s, OLA’s, UC’s and KPI’s framework, for both internal IT staff and external supplier resources to meet with industry and global regulatory requirements. Responsible for ALL Sarbanes Oxley (SOX) reporting and owner of ALL SOX controls for UK. I have a professional, adaptable, and competent approach to both Resource and Stakeholder management. I am more than comfortable with working in an integrated IT environment or as a consultant. I have a strong mix of corporate enterprise, SME and entrepreneurial experience, and to expand on that, my experience has afforded me the ability to learn the complex matrix management structures and business models which predominantly gained within Global Financial Services Industries (Investment Banking and Global, Corporate and Specialty Insurance). Where conversely some of my most recent and earlier career experience was based in one of the most competitive customer service industries, and to achieve success in this, I had to be flexible to market conditions, so that I could maintain strategic focus so as to continually meet my financial targets. The combination of my career experience has provided me with the opportunities of working in USA, Belgium, France, Spain, Gibraltar, Abu Dhabi and secondments to Brazil, Mexico and APAC, for projects that I was either managing or transferring to local piers and latterly I had responsibilities for USA, Germany, Italy, Switzerland and Denmark. I am confident that I have a strong comprehension of global business environments and managing diverse IT Departments across a multicultural platform. I feel that I am confident and excellent communicator and am completely at ease with interacting and influencing piers, partners, subordinates and executive management, both internally and externally to my working environment. Throughout my career, I have remained technically competent, complemented by my training and experience with Prince 2 and ITIL methodologies. I am a strong communicator, who is confident and experienced in influencing business and IT stakeholders-up to and including-CIO/Managing Director Level.

    $60.00 /hr
    7,951 hours
    5.00
  2. Don Taylor

    Don Taylor

    Analyst, Manager, Technical Writer

    United States - Last active: 1 day ago - Tests: 9 - Portfolio: 3

    In my 30+ year career I've picked up a wide variety of technical skills and professional experience areas. I've been successful in management and individual contributor roles. I want to help you succeed with your project goals! Here's a quick list of skills and technologies where I have at least some, and in many cases, quite a lot, of experience: Apple Xcode, Authorize.net, Back office processes, B2C e-commerce, Basecamp, Budget management, Business analysis, Business metrics, Business rules & logic, Certified Scrum Master, Change management, Client engagement, Codesion, Communication: interpersonal, written, verbal, ConstantContact, COPPA compliance, CRM, Creative problem solving, Customer satisfaction, Customer liaison & support, Data flow design, Design spec preparation, Design standards, DropBox, 8x8 phone system setup/admin, Feature rollout, GIS tools: ArcGIS, Google Maps, Google Apps, Google Docs/Drive, Graphical editors, HTML, Interviewing, IT liaison, JavaScript, Knowledge management, MailChimp, MS Access, Excel, PowerPoint, Project, SharePoint, Visio, Word, Negotiation & issue resolution, Operations monitoring, Apple Mac desktop, PCI compliance, Policy definition, Process/protocol definition, Process improvement, Program execution, Project management – traditional & agile, Quality assurance & testing, R&D, RapidMiner (novice), Requirements gathering, Requirements analysis, Resource allocation, Salesforce setup/administration, Scrum product owner, SDLC, Service delivery, SmartBear AlertSite, Stakeholder voice, Statistical analysis, Strategic planning, SugarCRM, Team member & leader, Training, UNIX shell & C, Usability/UI design, Use case depiction, User stories, User acceptance test, Vimeo, Web app dev mgmt, WordPress, Workflow analysis, Zapier integrations, Zendesk setup/administration.

    $55.56 /hr
    523 hours
    5.00
  3. Kent Bell

    Kent Bell

    IT Service Management Consultant and Translator

    Netherlands - Last active: 09/24/2013 - Tests: 2

    I am an internationally-experienced and knowledgeable analyst and manager with more than 12 years working in world-class internet and financial companies in IT operations, quality management, outsourcing and ITIL Service Management. I am also fluent in English (native) and Dutch (NT2-II). I am available for IT projects, process improvement consulting, and translation services. I look forward to helping you serve your customers better!

    $38.89 /hr
    10 hours
    4.98
  4. Maxim N

    Maxim N

    IT Consultant / Project Manager

    Czech Republic - Last active: 04/25/2013 - Tests: 7

    Experienced IT Consultant and Project Manager with over 8 years of technical experience in cross-platform environments including designing and maintaining various software solutions. For the last 4 years I have been working as a Project manager in different international companies. I specialize in PMI project management method. I managed complex multimillion projects: Deployment of Automated Identity and Access management system based on IBM Tivoli Identity Manager; Implementation of Remote Access Service based on Juniper Junos devices, Lotus Messaging Service Queue applications transition; also various projects related to the HW delivery, extension or replacement and software upgrades with data migrations. I offer high quality IT Services(operating system administration, network design, support and troubleshooting, users training and customer support) and full scope of project management starting from initiation and going through planning, executing, controlling and closing. Maintenance of Project Control book with all project specific documents.

    Groups: oTranslators

    $22.22 /hr
    1 hours
    4.75
  5. Sandeep S.

    Sandeep S. Agency Contractor

    Project Manager, IT Service Manager, Service Delivery, ITIL

    Switzerland - Last active: 2 months ago - Tests: 12 - Portfolio: 5

    Top-performing, experienced and motivated professional with expertise in ITIL, requirement analysis, project management and client service management. Passion to analyze complex IT system information, user’s requirements and create unique solutions designed to yield a cost-efficient outcome aligned with business needs. Taking command of an operation or project, then guiding it to new performance levels, is the greatest strength. Known for continuously improving client satisfaction levels through providing strategic leadership and business management expertise. SCOPE OF EXCELLENCE ♦ Project Management ♦ IT Service Management ♦ Business Analysis ♦ Client Service Management ♦ Restructuring & Turnaround ♦ Strategic Planning ♦ Organizational Transformation ♦ Operations Management ♦ Cost Control ♦ Cross-functional & Multinational Teams ♦ CRM ♦ Quality Management ♦ High-Level Negotiations ♦ Results Based Management ♦ Conflict Management ♦ Professional Qualifications:  PMI – CAPM ( Certified Associate Project Management)  ITIL Foundation V3.0 Certified  ITIL Intermediate Operations Support and Analysis  United Nations RBM( Result Based Management) & Conflict Management  Microsoft SharePoint 2007 from Learning tree, London  Customer Service Excellence from Learning Tree, London.  United Nations – Client Service Management Skills  JAVA certified from NIIT.  MCITP - Windows7.  SonicWall CSSA.  British Council of India certification in Business writing skills in English

    Associated with: JDTM Technologies Agency

    $27.78 /hr
    135 hours
    4.60
  6. Trenia R.

    Trenia R.

    Social Media, Digital Advertising, PR, Internet Marketer, Crowdfunding

    United States - Last active: 1 month ago - Tests: 16 - Portfolio: 10

    I am an experienced Social Media, Advertising and Internet Marketer, SEO Expert, Advanced Keyword Anaylsis, PR as well as offer consultation for Marketing and Small Business and Crowdfunding. www.TreniaToday.com Champion of social media tools and technologies, with a track record of creating and implementing successful social media programs. Keep up-to-date with constantly evolving technologies in Online Social networking, the blogosphere, search tools and Web 2.0, and work closely with clients to create innovative, effective campaigns. Extensive Internet Marketing Skills including Organic SEO, Blogging, Email Marketing, Niche Marketing, Social Media, Google, Forums, Article Writing, Spinning & Submission, Quality Backlinks, Keyword Analysis, Research & Generation, Video Production & Marketing and Affiliate Marketing. Developing, Implementing & Monitoring of SEO Campaigns. Expert knowledge of PPC Campaigns, Product Creations, Sales / Landing Pages, Blog Development, Joint-Venture elations, HTML, CSS, Wordpress, Google Analytics, Google Adsense /Adwords, Google Webmaster, Web CEO & Various SEO Tools. Expert Knowledge and Skills in: Developing and manage online marketing campaigns and effectively driving brand awareness, engagement and traffic to social media pages via Twitter, Pinterest, YouTube, Google+ and Facebook. Achieve a strong, visible social media presence and develop concepts with viral potential. Continuously monitor online public relations and ensure the success of client programs. Create and implement strategic, proactive and community building campaigns, promotions and contests centered on driving traffic to your website or storefront. Research followers, organizations and influences to grow fans, followers and engagement. Assess social media marketing strategies to determine rate of return. Identify and tap into new channels to optimize ROI and fuel revenue growth. Provide Internet Marketing & Search Engine Marketing consulting services which includes SEO, PPC, Local Search, Social Media, Web Development, Blogging, E-commerce, Website Analysis, and Website Maintenance Communicate with clients and help determine the strategy and execute the tactics necessary to drive traffic to web sites with ultimate goal of delivering a positive ROI via conversions, leads, and sales Performed keyword research for clients helping to identify targeted keywords to increase traffic and conversion for their business Created, implemented, analyzed and managed paid search marketing campaigns in Google Adwords & Yahoo and other PPC sites. Identified keyword opportunities and leveraged trending analysis via web analytics to increase traffic and conversions Utilized blogging platforms to create more than different microsites as an internet marketing incentive Place stories in BusinessWeek, Wired News, Computerworld and other key news outlets. Ensure placement in social content Web sites such as Digg, StumbleUpon, etc. Built a strong base of repeat business I am looking forward to working with you with your social media needs and I offer customized monthly packages as well. Contact and visit me today for your Social Media & Internet Marketing needs. www.TreniaToday.com Cheers, Trenia Today

    $65.00 /hr
    904 hours
    4.87
  7. Erik Jessen

    Erik Jessen

    WordPress Designer - Project Manager - Marketing Manager

    United States - Last active: 1 day ago - Tests: 5

    Born in the USA! I live in Park City, Utah and English is my native language. What I can do for you: COMMUNICATION - This is my best quality and I am probably the best email manager on the planet! I even have an English Communication Degree! Other Skills 1. Project Management and Consulting 2. Web Design and Development 3. Image Manipulation and Logo Design 4. Video Production and Editing 5. WordPress Design and Development 6. IT Management - 7+ Years 7. Marketing Management - SEO, SEM, SMM Thanks for checking out my profile!

    $25.00 /hr
    58 hours
    5.00
  8. Darren Hogan

    Darren Hogan

    Senior IT Engineer | MCSE | ITIL

    United States - Last active: 22 days ago - Tests: 1

    I am an IT professional with over several years of experience as a System Engineer , Project Manager, and a Level II/III Technician. I am certified as a Microsoft Certified Systems Engineer (MCSE) and ITIL for IT Management. I have proven experience in managing, deploying and configuring entire networks which span global offices. This includes setting up complex VPN networks, managing multi-forest Active Directory Domains, and a variety of email systems such as: Exchange 2003-2010, Google Apps for Business, and Office 365. l have successfully deployed and managed numerous projects on a global scale such as an Active Directory Domain Migration project, cloud based backup solutions,Email migrations office relocation's, and implementing new technologies such as: servers, firewalls, and network enhancements to improve site capabilities and functionality. I continually strive to ensure customers are satisfied with the support they are receiving by providing concise and up to date communications. Thanks for checking out my profile! Darren

    $30.50 /hr
    0 hours
    5.00
  9. Chai Jun Fui

    Chai Jun Fui

    IT Services Manager

    Malaysia - Last active: 1 month ago - Tests: 2

    Self-directed and motivated services manager with 5+ years' experience working with established Fortune 500 companies in managing delivery and lifecycle of services for business strategy development. Excellent skill and knowledge in SCCM, Installshield, AppV and MDT technologies. I am hardworking and a fast learner with good communication skills. Certified in ITIL v3 and MCTS.

    $22.22 /hr
    0 hours
    5.00
  10. Mac J.

    Mac J. Agency Contractor

    oDesk Corporation

    Philippines - Last active: 10 hours ago - Tests: 6

    - Fluent in English and Filipino; - An internet savvy who loves to make people laugh and confident about themselves; - Enthusiastic, self-reliant, and disciplined. - Highly talented senior manager with 11 years of experience in operations, customer service and technical support; - Proven ability to develop, work with and stimulate synergy between departments and groups; - Excellent account management and vendor management/negotiation skills; - Up-to-date management skills and understanding of employee motivation; - Excellent presentation and communication skills; - Excellent fit to an empowered, accountable, and successful management team or organization.

    Associated with: HotKeys Manila

    $8.33 /hr
    9,431 hours
    5.00