• Nearly 10 years of experience in Contact centre operation, installation, Maintenance, troubleshooting, testing & designing.
• Keen strategist, planner & implementer with expertise in SLA/SLO based strategies aimed at enhancing overall organizational growth and sustaining profitability of operations
• Demonstrated abilities in leading and guiding project teams to deliver projects to clients within specified schedule and budget
• Cisco CIPT PART 1 LAB Certified, MCP certified & Avaya Basic Call Center certified, RHCE, CCNA, Microsoft OCS 2007 and MCSE trained, Wipro Learning Champion.
• Expertise in Voice Management (VoIP), RFP Handling, Procurement Planning, Implementation Supervision, Operations and Product Support
• Excels in handling RFP Responses, Cost Estimations, Vendor Management, Solution Designing, Integration with Avaya, Cisco, Nortel, SBC’s, recording solution & CTI based CRM integrations
• Experience in IT Network Administration with technical expertise in the implementation, operations and support functions of mission-critical business solutions using IT as a tool
• An effective communicator with honed people management, analytical and problem-solving skills