Customer Experience and Training & Quality Expert
My above par command of the English Language has been instrumental in my success as a professional. It supplements my experiences and expertise, which can be viewed below, that assure me, as it should assure any employer, that I will be a key contributor and a valued asset no matter which project, organization or industry I decide to join.
My experiences as a professional have molded me into becoming a trainer and manager of people in the following fields:
- I teach people how to communicate in English, both personally and professionally. This involves the rules of grammar, accent standardization for non-native speakers, communication in the workplace, delivering effective presentations including speaking in public and creating presentations, supporting through email and chat, multi-level communication, culture familiarity (US, UK, Australia), workplace communication, among others.
- Satisfying customers is just not enough these days. Delighting them is the key. Customer service principles, customer advocacy, basic sales practices, handling difficult customers, being assertive are just some of the several dozens of skills I empower people on to be able to delight their customers better.
- Needs analysis, data mining, metrics improvement, advanced Microsoft Excel skills, transaction auditing, scorecard creation and implementation, process improvement, communicating improvement measures, among others, are all part of assuring quality within an organization.
- Product knowledge and specifics, client-driven processes and procedures, network troubleshooting, hardware and software troubleshooting are among the things I have been training people on for years.