BMC Remedy ITSM Developer and Administrator
Last active: 22 days ago
BMC Remedy relevant work experience of 8.9 Years in Development, Integrations with other applications, configurations and Customization of ITSM suite of applications.
Best experience in transformation Projects; I do requirement gathering, Implementation of new requirements, testing and providing ITSM Training to User.
ITIL Foundation Version3 certified from APM Group in Sep 2010.
Have got best hands-on/knowledge in configuring foundation data, asset management, approval engine, SLM targets etc. (using data management tool, AR Import & AIE)
Good skills in administrating BMC ITSM Suite version 8.1 and version 7.6.03, AR Server & MidTier on Linux and Windows servers.
Integrated ITSM with in-house and Third party applications using remedy Web Services.
Have done ITSM Installation of both version 8.1 patch 02 and 7.6.03, Midtier 8.1 and required database configuration; By solving all installation issues
Exposure to Network Fault Management system. Had undergone corporate training on Tivoli Netcool Omnibus and have good understanding on Impact and Webtop functionalities.
Involved in design, workflow and implementation of Trouble Ticketing Management by integrating Netcool and Remedy applications with Gateway.
Ability to support and enhance Netcool Automations and Controls by providing valid inputs for enrichment/correlation polices. Got hands on Netcool Webtop end user administration.
Actively Involved in GNOC ISO 27K certification procedure. Defined and implemented control and security mechanisms for GNOC OSS environment like Access controls, Incident, change and Asset management.
Have got authorized training on Citrix XenApp V6.5 and ability to support GNOC OSS Citrix platform.
I have learnt the concepts of BMC Atrium Discovery and Dependency Mapping (ADDM); BMC SRM & Work order Management.
Have got hands on business objects server and developing crystal reports and building typical SQL views/queries on remedy tables.