User Guide | Help | Support | Knowledgebase | Technical Writer
1. Over 15 years of experience in writing manuals, guides, online help, knowledgebase and support for various technical platforms and domains.
2. Written over 500 manuals.
3. Raised to top 10 on Elance.
4. Two post graduate degrees - Computer Science and Business Management + Brainbench and CompTIA certifications
5. Specialized in providing services of documentation - Online Help, Web Help, User Manuals, ebooks, blogs, User Guide, Audio & Video Transcriptions, Getting Started Manual, Installation Guide, Admin Guide, PowerPoint Presentation, White Paper, FAQ, Training Manual, Trainer's Guide, Test Documents, Release Notes, Tech Reports, API Guides, Test Templates, Test Specifications, and Software Specification documents.
6. Some of the projects successfully completed by me.
• ITapp AppCenter – Online Help for cloud based platform for provisioning, configuration, management and delivery of applications and infrastructure.
• Storan –Dr.Explain based online help for medical record review platform for managed care plans, physicians, hospitals and service bureaus.
• SystemX – Online help for an accounting ERP application.
• Patient Sites – User Guide for CMS based application for managing and publishing physical therapy websites.
• AlbaSpectrum Alba 360 – User guide for workflow management application.
• Xcellence Mining RiskView Template – User Manual for application on managing risks.
• AssetAware – Madcap Flare Help for Asset Tracking and Managing Application.
• BackAzimuth – Online Help for Advanced Keyword Management Software.
• Champ – Zendesk based online help for a broadcasting and channel management software.
• SoftNAS – Online Help created in Dr. Explain for Cloud based Enterprise NAS for VMware, Hyper-V and Amaxon EC2.
• Streamline Shipping – Robohelp based Online Help for salesforce.com implemented Shipping ERP application.
• POS Hotel – CHM help for POS based hotel management ERP and CRM application.
• AutoMainten – Online help for workflow management for auto servicing agencies.
• eCHDP – Zendesk based Online Help for a complete platform of Managing and Tracking PM160 Forms from their inception to e-billing and payment tracking.
• Plexes – User Guide for broadcasting software for multiplexes.
• FioBooks – WordPress based online help for managing clients, estimates, invoices and accounting.
• Vansah – WordPress based online help for a testing and simulator application.
• BizCredit – User Guide and training manuals for online business credit management application.
• PrestaShop – Online Help for Ecommerce Solution for Online Stores application.
• SecureW2 – Online help for cloud based management portal for Care Maintenance and Support.
• bFlowMedical – Webhelp for Medical Billing and Claims Management application.
• PureWave Leo 500 – Installation and User Guides for a Constellation LTE Base Station.
• PureView EMS – Installation and User Guides for Element Management System for Base Stations.
• LeasePlan – User Guide for Platform for Managing International Auctioning of Used LeasePlan Cars.
• Maples – Corporate Business & Product Demonstration Presentation on the MapOptis content based imaging solution.
• MavSocial/Maventus – UserVoice based Online Help for Campaign Marketing and Business Management application.
• MicroLogic – User Guide for Automobile Servicing Application.
• MillinMedical – User Guide for Platform for Managing Patients, Appointments, Medical Billing and Insurance Claims.
• QuietCool – Installation and Administration Guide for Classic Line for Clean Air Legacy
• PMBOK 6 Sigma – A complete set of training material including Facilitator Guide, Student workbook and PowerPoint presentation for a Week Long Training Programme
• Q-ARS – HTML Help for Mobile Cloud (QR-code) Based Audience Response System.
• RapidABC – Zendesk based Online Help for Costing and Accounting Application.
• Razient - Uservoice based Online Help for Global Incidents’ Tracking Solution.
• NFS Guide – A complete guide on NFS.
• WP Theme – Online help on WordPress themes.
• Rtoknowhow – User voice based online help for an Australian application for registered training organizations with multi-user intelligent solution.
• EdgeDashboards – User Manual for a Business Intelligence Dashboard Application.
• NOVAKON iFaceDesigner – User Guide for enterprise platform of designing HMI products.
• TBX - Quick Guide for a complete platform managing time and expenses of employees anywhere, anytime.
• Crowdvox - Wiki based Help for a CMS based advance backend system for managing Paid Listing services
• EducationKonnect -User manual, documentation and online help for a cloud based K-12 application.