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Technical Support Job Cost Overview

Typical total cost of Upwork Technical Support projects based on completed and fixed-price jobs.

Upwork Technical Support Jobs Completed Quarterly

On average, 116 Technical Support projects are completed every quarter on Upwork.


Time to Complete Upwork Technical Support Jobs

Time needed to complete a Technical Support project on Upwork.

Average Technical Support Freelancer Feedback Score

Technical Support Upwork freelancers typically receive a client rating of 4.62.

Last updated: August 1, 2015
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  1. Mike Yaremko

    Mike Yaremko

    Technical Support and Customer Service Professional.

    United States - Tests: 3

    Working in Customer Service for over 5 years, I know more than anyone the multiple challenges working with customers and clients can be. Finding solutions, working out problems and helping the customer learn something new before they end the call are things I love most, and I hope I can bring my knowledge, great attitude and perseverance to your company! My experiences range from Retail support, supporting a major financial software and specialized markets in the manufacturing industry. I am well versed in every facet of customer and technical support, with knowledge in SQL Databases, Virtualization and Remote Desktop services and all major operating systems. Along with that, I also have experience in agent-support roles, as a part-time Subject Matter Expert and Level 2 and escalation support. I look forward to working alongside with you, and wow every customer that calls in for support!

    $12.50 /hr
    60 hours
  2. Joseph Rizalino Canda

    Joseph Rizalino Canda

    Customer/Technical Support, Electronics Engineer, Creative Writer

    Philippines - Tests: 7 - Portfolio: 1

    I'm an Electronics Engineer, with experience in customer and technical support. I am fluent in English writing skills and good in oral English. A very Competitive person and a fast learner. I have several experiences with troubleshooting computer hardware and software. Knows Ms office(word,excel,power point) and active in online forums. Looking forward for a good part time/full time job.

    $4.44 /hr
    3,909 hours
  3. Johanna L.

    Johanna L.

    Manuscript Content Editing, Technical Support, Customer Service

    Philippines - Tests: 10 - Portfolio: 3

    I worked in a self-publishing house acquired by Penguin Random House and reviewed books specifically for possible legal issues (copyright infringement, image permissions, libel) before the manuscript is sent to the printer. I also made suggestions in genre (in terms of industry standard of acceptability for resellers such as Apple, Amazon, etc), concept, or further content development (grammar, punctuation, etc/ developmental editing). I review an average of 10-15 books a day with genres ranging from autobiography, monographs, children's books, fiction, etc. Prior to being promoted as Content Evaluator, I worked extensively in assisting authors during the production process, with emphasis on book covers and interior corrections. I worked primarily on Adobe PDF, as industry standard for book galleys and have a working knowledge of Adobe InDesign. Post production, I also complete quality checks and meta data integration. I have worked with Client Support Group for the past 4 months and is skilled with live-chat support, Zendesk ticket system and email support. I had extensive work experience in the BPO industry, working as Level 1 TSR/TCSR for at least 3 technical accounts that are industry leaders (ISP, photo-manipulation, telecom services). I also fine tuned my background in customer service, serving in 2 of the top 10 banking and card services institutions in the US. I am university educated, having finished my Bachelors in B.A. and Marketing in the country's foremost research university. I have locally freelanced on competitive analysis projects.

    $6.67 /hr
    566 hours
  4. Melissa Mae Salesa

    Melissa Mae Salesa

    Customer Care Representative/Technical Support Professional,

    Philippines - Tests: 5 - Portfolio: 3

    Hi! Thanks for looking into my profile. I'm Melissa Mae Salesa, 28yeras old.I am a well experienced person in a professional call center environment for 7 years having worked with well known BPO companies such as IBM Global Business Process and Concentrix which developed me to be the best in providing customer care and technical support. My job as customer care specialist with IBM includes providing excellent customer service,billing information, up-selling for additional TV channels at the same time troubleshooting for Bell Satellite TV customers in Canada. After that I moved to another company and worked as HR recruitment for New York Life Insurance and Western Mutual. Then I got into Technical Support with Concentrix, troubleshooting for Linksys routers and expert in dealing with sales at the same time. I am also very familiar in using salesforce, podio and zoiper. Can definitely work with less supervision and ultimately achieve task that are provided on specific time.Working in your company will truly be an honor for me.

    $6.50 /hr
    240 hours
  5. Arissa ina C.

    Arissa ina C.

    Expert Technical/Customer Chat and Email Support

    Philippines - Tests: 8 - Portfolio: 1

    I've been working as a technical support representative in one of the biggest BPO here in the Philippines for more than 5 years now. I specialize on Internet and Cable TV support. I also have background on handling customer service support and is more than familiar about handling customers' concern and of course, SALES. I am also familiar with MS Windows and MAC OS support. I am taking up Electronics Engineering and I am familiar with subjects related to network structure and electronics too. I am also proficient on speaking and writing in English. I also worked as a part-time English tutor to Korean and Japanese students for more than 6 months. I am a very versatile person and easy to work with. I have no issues getting along with people and handling stress. I am trainable and I am willing to learn new things.

    $5.56 /hr
    5,254 hours
  6. Jade Suaybaguio

    Jade Suaybaguio

    Telemarketer/ Virtual Assistant/ Customer Service/ Technical Support

    Philippines - Tests: 1

    I have been in the BPO Industry for 6 years now (office-based and home-based). I became a Technical Support/Subject Matter Expert for Comcast for a year and became a Technical Support Rep as well for Symantec – Norton Antivirus. I was able to manage people being a Team Leader when I started outbound campaigns such as appointment setting for insurance company and debt settlement program, also lead generation and sales for Telecommunications Company back in my call center days. When I started working home-based, I was then a lead generator for an SEO company and as Live Chat Support for Satellite Communications Company that is based in Africa but sells products worldwide. I did also data entry for a company that promotes websites mainly for attorneys or lawyers. I have been a Virtual Assistant for a pension advance company, Wi-Fi hospitality company and condo/apartment rental company. I also did some campaigns such as appointment setting and telemarketing.

    $4.44 /hr
    397 hours
  7. Kathleen Mercado

    Kathleen Mercado

    Experienced Customer Service Agent & Technical Support Representative

    Philippines - Tests: 5

    I was a technical support representative for almost 3 years on one of the BPO company in the Philippines. I was assisting our customer on their billing and technical issues on their internet connection such as: basic troubleshooting of voice over internet protocol, wireless networks configuration, basic port forwarding for gaming consoles, setting up emails on windows and apple operating systems, speed and radio frequency troubleshooting and exporting emails and transferring data to different email provider.

    $4.00 /hr
    407 hours
  8. Erwin Garcia

    Erwin Garcia

    Experienced Customer Service and Technical Support Representative


    I have worked as a Customer Service and Technical Support Representative for Internet Service Provider Companies, Bank, Innovation and Telecommunication Providers that caters American Customers in several Call Centers here in the Philippines both in-house and offshore agent for almost four years collectively. I am well-trained in sales, email marketing, technical support and I can confidently handle customers' issue and address their concerns using the knowledge I have gained from my customer relation experiences.

    $3.50 /hr
    0 hours
  9. Erika P.

    Erika P.

    Technical Support, Customer Care, Sales Representative Professional

    Philippines - Tests: 5

    Awaiting for a job as Technical Support, Customer Service, Sales, Data Entry, and Administrative Support. I aim to provide the best Customer service experience. For me, Good customer service is treating customers with a friendly, helpful attitude. Being able to make the best choices for them and provide efficient service within a fast paced and challenging environment. I aim to utilize over 7 years of customer service/technical support, sales experience as well as develop my professional skills and continue to advance my career with a company looking for long term team members to mutually benefit from my goal driven, hard working mentality for a future development.

    $6.67 /hr
    0 hours
  10. Ivy Gail Doringuez

    Ivy Gail Doringuez

    Experienced Customer Service and Technical Support Representative

    Philippines - Tests: 1

    Being a technical support and customer service representative is not an easy task, it needs a heart with pure determination and an unending patience. I was previously a technical support representative in a call center for five months. This had taught me to improve my oral communication skills, to be even more efficient in multitasking, to professionally treat and respect clients and most importantly to be honest to my superiors and to our clients. If you let me work in your company, I'll give all of my time and effort in providing high quality customer service and technical support to all of your clients.

    $3.33 /hr
    0 hours