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Technical Support Job Cost Overview

Typical total cost of Upwork Technical Support projects based on completed and fixed-price jobs.

Upwork Technical Support Jobs Completed Quarterly

On average, 116 Technical Support projects are completed every quarter on Upwork.

116

Time to Complete Upwork Technical Support Jobs

Time needed to complete a Technical Support project on Upwork.

Average Technical Support Freelancer Feedback Score

Technical Support Upwork freelancers typically receive a client rating of 4.62.

4.62
Last updated: August 1, 2015
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  1. Amanat Ali

    Amanat Ali

    ColdFusion Developer / Technical Support

    Pakistan - Last active: 8 days ago - Tests: 3 - Portfolio: 3

    I am a freelance web programmer, based in Karachi, Pakistan. I had spent 6 years in the corporate world as a web/software developer, working both in the office and remotely. Three years ago I left transitioned to freelance web programming and open source application customization. I feel I have been successful, not just because of my ColdFusion/ASP/ASP.net/PHP programming/ Troubleshooting skills, but because of my honesty and strong work ethic. I enjoy working one on one with my clients, rather than having project managers involved. Because of this, most of my clients are individuals and small business owners. I am able to effectively communicate via email and IM (Yahoo, MSN, Gtalk) to complete projects to client’s specification. I have worked on hundreds of dynamic websites, programming them with ASP/ColdFusion/PHP. I have done everything from debugging code, to upgrades, custom development and customizations to open source software. I am well experienced in various open source and commercial applications like WordPress, Joomla, SugarCRM, phpBB, vBulletin, SMF, Moveable, Snitz, Moodle and OScommerce etc...

    $15.56 /hr
    19 hours
    4.59
  2. Norman Villaresto

    Norman Villaresto

    Technical Support/IT ServiceHeldesk

    Philippines - Last active: 14 days ago - Tests: 2

    I've been in BPO industry, specifically in technical account and currently looking for jobs which is related with my current field. I have an extensive knowledge in PC hardware and software, networking basics, as well as configuring Windows server, mail server (MS Exchange), and Active Directory. I'm flexible, hardworking and fast learner. I can also work in a fast paced industry and can work with minimum supervision. My work is my passion and I always give out the best in me on my work.

    $4.44 /hr
    234 hours
    5.00
  3. Shaveta Vashisht

    Shaveta Vashisht

    Experienced Customer Support Technical Support

    India - Last active: 6 days ago - Tests: 3

    I have 4 years of experience in technical support industry. Have worked in email, online chat and phone teams. I am very good with desktop, laptops, printers, software troubleshooting. I have supported customers from US, UK, Canada, Australia, Singapore and Malaysia. Here are the highlights of my career: - Various forms of customer support - Email, phone and chat support - Technical Support - Good Customer Service and Technical Support experience in all 3 forms (Email, Chat and Phone) - Operating systems: strong knowledge of Windows-based systems (Windows 95, 98, Millennium, Windows XP, Windows 7 and 8 - Knowledge of network fundamentals

    $4.44 /hr
    2,585 hours
    0.00
  4. Gregory Lamarche

    Gregory Lamarche

    Technical Support Guru

    Canada - Last active: 05/10/2014 - Tests: 5

    Over the last 10 years I have been doing work in a call center environment. I have mainly worked in Technical Support, with a great aptitude for finding resolutions for issues that were deemed as unrepairable. I have done customer service, sales and billing. Since with all type of contact centers use some of CRM. I have a lot of experience in doing tedious types of data entry. I have a great attention for detail and verifying that everything is inputted correctly.

    $14.44 /hr
    168 hours
    0.00
  5. Julio Paulo Andal

    Julio Paulo Andal

    Technical/Customer Support Representative

    Philippines - Last active: 3 months ago - Tests: 5

    With almost four years of experience in the Call Center Industry where I was mostly involved in a team handling technical support. I am self-motivated and passionate about quality and excellence. Possess excellent written and verbal communication skills with the ability to interface at all levels and have the willingness and initiative to learn and explore new technologies. I am eager for any opportunity to expand my craft as a professional. I am able to meet business requirements with limited supervision and can work well independently or as a part of a team. Have strong troubleshooting, resolution, organizational skills. SKILLS PROFILE SUMMARY Proficient in Internet Connection (wireless and wired), TV connections Microsoft Office 2003-Present, Microsoft Windows Operating System Knowledgeable on Adobe Photoshop, and Symantec PC Anywhere Introduction to JAVA and computer networking PROFESSIONAL EXPERIENCE November 2007 - October 2008 September 2009 - December 2009 Technical Support Representative SPI Global (former ePLDT Ventus) Clients: Philips Consumer Products United Bank of Switzerland (Brokers) DISH Network (Satellite TV Provider) August 2010 - August 2011 Technical Support Representative Teleperformance Clients: AT&T Uverse (Internet +TV+Phone service provider) As a Technical Support Representative: • Responsible for providing Internet, TV, and/or Telephone technical support and excellent customer service solutions to users. • Resolve customers support issues and provide customer with a solution, via troubleshooting techniques. • Provide customers their personal account information pertaining to bills and privileges and promotions. October 2011 – October 2013 Technical Support Representative VXI Global Clients: AT&T Uverse (Internet +TV+Phone service provider) As a Technical Support Representative: • Responsible for providing Internet, TV, and/or Telephone technical support and excellent customer service solutions to users. • Resolve customers support issues and provide customer with a solution, via troubleshooting techniques. • Provide customers their personal account information pertaining to bills and privileges and promotions. • A 2nd level of support for Uverse, handles all service issues staying with Uverse scope of support, that 1st level are unable to.

    $5.56 /hr
    1,403 hours
    3.82
  6. Faith Delos Santos

    Faith Delos Santos Agency Contractor

    telemarketer/advanced technical support/staffing

    Philippines - Last active: 11/09/2014 - Tests: 1

    I am Faith G. Delos Santos, 27 years of age. I am a graduate of Bachelor of Science in Nursing at Central Philippine University. I am a quick learner, motivated and dedicated to get the job done right. I am highly attentive to details and effectively manage tasks simultaneously. I have a strong Communication skills, friendly, professional and very optimistic. WORKING EXPERIENCES Callmatrix Sales and Marketing Simon Ledesma street, Jaro, Iloilo City March-June (2010) Callbox Sales and Marketing Solutions M.H. Del Pilar Street, Molo, Iloilo City August 23,2011-January 4,2012 Telemarketer SPI Global Inc. 2nd and 3rd florr Bldg., Molo Supermart, Molo, Iloilo City Teleflora's Ramp for Valentine's Day January 23,2012- February 18, 2012 Customer Representative SPI Global Inc. 2nd and 3rd florr Bldg., Molo Supermart, Molo, Iloilo City Parlance Dept. February 20,2012-Present Customer Service Representative Advanced Technical Support

    Associated with: VWP Manpower Agency

    $5.56 /hr
    82 hours
    5.00
  7. Richard F.

    Richard F. Agency Contractor

    IT Technical Support, Customer Service

    Philippines - Last active: 1 day ago - Tests: 5

    My experience over the last few years setting up Database and Networking Systems for companies that require business IT solutions, has enabled me to acquire the knowledge and skills I'm making better judgement for critical situations. Especially when dealing with System Maintenance, Data Security, Incident Management, and even with hardware and software solutions. My beginnings with the IT industry, having gone through with hardware repair and software installations, served as a strong foundation for what I have become now.

    Associated with: GS Outsourcing Solutions

    $3.33 /hr
    592 hours
    0.00
  8. Von C.

    Von C. Agency Contractor

    Customer Service and Technical Support

    Philippines - Last active: 2 days ago - Tests: 11 - Portfolio: 4

    A career with a progressive organization that will use my education, skills, talents, abilities, and experience in an executive capacity, and to work in a company that would be a very valuable experience to enhance my knowledge of the industry. Seeking for a position where my extensive experience will be further developed and utilized. - Highly competitive , self-starter who is organized, disciplined, loyal and goal oriented. - Excellent communication skills demonstrated by the ability to work with people of diverse backgrounds. - Well trained in dealing with customers and in giving the service that could exceed their expectations. - Resourceful and committed. Versatile and adaptable. - Friendly and enthusiastic. - Conduct and guide root cause analysis sessions, with full report on solutions. - Transferrable skills learned within this position are establishment of effective documented, analysis and reporting system. - Determining areas for process improvement and control and working to achieve realist planned results.

    Groups: BigCommerce

    Associated with: ESC Interactive

    $13.33 /hr
    8,494 hours
    4.08