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Technical Support Job Cost Overview

Typical total cost of Upwork Technical Support projects based on completed and fixed-price jobs.

Upwork Technical Support Jobs Completed Quarterly

On average, 144 Technical Support projects are completed every quarter on Upwork.


Time to Complete Upwork Technical Support Jobs

Time needed to complete a Technical Support project on Upwork.

Average Technical Support Freelancer Feedback Score

Technical Support Upwork freelancers typically receive a client rating of 4.65.

Last updated: October 1, 2015
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Nick Leongson

Technical/Desktop Support


IT technical support officers are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. Individual tasks vary depending on the size and structure of the organisation, but may include: *installing and configuring computer hardware operating systems and applications; *monitoring and maintaining computer systems and networks; *talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues; *troubleshooting system and network problems and diagnosing and solving hardware or software faults; *replacing parts as required; *providing support, including procedural documentation and relevant reports; *following diagrams and written instructions to repair a fault or set up a system; *supporting the roll-out of new applications; *setting up new users' accounts and profiles and dealing with password issues; responding within agreed time limits to call-outs; *working continuously on a task until completion (or referral to third parties, if appropriate); *prioritising and managing many open cases at one time; *rapidly establishing a good working relationship with customers and other professionals, e.g., software developers; *testing and evaluating new technology; conducting electrical safety checks on computer equipment.

$4.44 /hr
1,919 hours

Shaveta Vashisht

Shaveta Vashisht

Experienced Customer Support Technical Support

India - Tests: 3

I have 4 years of experience in technical support industry. Have worked in email, online chat and phone teams. I am very good with desktop, laptops, printers, software troubleshooting. I have supported customers from US, UK, Canada, Australia, Singapore and Malaysia. Here are the highlights of my career: - Various forms of customer support - Email, phone and chat support - Technical Support - Good Customer Service and Technical Support experience in all 3 forms (Email, Chat and Phone) - Operating systems: strong knowledge of Windows-based systems (Windows 95, 98, Millennium, Windows XP, Windows 7 and 8 - Knowledge of network fundamentals

$4.44 /hr
2,901 hours

Jose Muñoz

Jose Muñoz

Technical support & Designer


Soy Josh Muñoz, diseñador gráfico y tecnico informatico, con mas de un año de experiencia como freelance. Mi objetivo principal es ser un profesional online, responsable y eficaz, proporcionando un trabajo de calidad a mis clientes con el fin de ayudarles a hacer crecer sus negocios. Algunos de los rasgos que me definen son: Tener buenas habilidades comunicativas, ser preciso, organizado, prestar atención a los detalles así como trabajar bajo presión. ¿Por qué debes contratarme? Tengo la capacidad de aprender rápido, facilidad para adaptarme a distintas situaciones, así como interés constante en superarme. Me comprometo a garantizar la satisfacción total/completa del cliente, un servicio eficaz de entrega, así como atención a los detalles y un trabajo de calidad. Mi horario de disponibilidad es de 40+ horas por semana. Habilidades • Creación de webs con wordpres, clickfunnels y leadpages. • Manejo del contenido web. • Soporte técnico al cliente vía tickets o directa. • Resolución de errores o problemas tecnicos. Herramientas/Programas • Facebook • Microsoft Office • Google Drive • Chrome • Gmail • Skype • Wordpress • Dropbox • Twitter • Instagram • Youtube • Optimizepress 2 • Firefox • InfusionSoft • WpEngine • Clasmarker • Lastpass

$13.33 /hr
125 hours

Gregory Lamarche

Gregory Lamarche

Technical Support Guru

Canada - Tests: 5

Over the last 10 years I have been doing work in a call center environment. I have mainly worked in Technical Support, with a great aptitude for finding resolutions for issues that were deemed as unrepairable. I have done customer service, sales and billing. Since with all type of contact centers use some of CRM. I have a lot of experience in doing tedious types of data entry. I have a great attention for detail and verifying that everything is inputted correctly.

$14.44 /hr
168 hours

Faith Delos Santos

Faith Delos Santos Agency Contractor

telemarketer/advanced technical support/staffing

Philippines - Tests: 1

I am Faith G. Delos Santos, 27 years of age. I am a graduate of Bachelor of Science in Nursing at Central Philippine University. I am a quick learner, motivated and dedicated to get the job done right. I am highly attentive to details and effectively manage tasks simultaneously. I have a strong Communication skills, friendly, professional and very optimistic. WORKING EXPERIENCES Callmatrix Sales and Marketing Simon Ledesma street, Jaro, Iloilo City March-June (2010) Callbox Sales and Marketing Solutions M.H. Del Pilar Street, Molo, Iloilo City August 23,2011-January 4,2012 Telemarketer SPI Global Inc. 2nd and 3rd florr Bldg., Molo Supermart, Molo, Iloilo City Teleflora's Ramp for Valentine's Day January 23,2012- February 18, 2012 Customer Representative SPI Global Inc. 2nd and 3rd florr Bldg., Molo Supermart, Molo, Iloilo City Parlance Dept. February 20,2012-Present Customer Service Representative Advanced Technical Support

Associated with: VWP Manpower Agency

$5.56 /hr
82 hours

Richard F.

Richard F. Agency Contractor

IT Technical Support, Customer Service

Philippines - Tests: 5

My experience over the last few years setting up Database and Networking Systems for companies that require business IT solutions, has enabled me to acquire the knowledge and skills I'm making better judgement for critical situations. Especially when dealing with System Maintenance, Data Security, Incident Management, and even with hardware and software solutions. My beginnings with the IT industry, having gone through with hardware repair and software installations, served as a strong foundation for what I have become now.

Associated with: GS Outsourcing Solutions

$3.33 /hr
927 hours

Julian Melchor Cantero

Julian Melchor Cantero

Technical support and Customer Service

Philippines - Tests: 4

I worked at Belkin as a Technical Support specialist. I handled Routers and Modems also I have knowledge with Internet connections. Since i worked in a call center industry, for 1 year I can say that I am used to a fast paced environment, wherein we are given a lot of tasks from time to time. I can work with minimal supervision, assures to give you quality of service and very open to new learning and easily adopt to changes.

$5.56 /hr
268 hours

Catalin Hora

iOS apps QA/Tracking Tester/Technical Support

Romania - Tests: 1 - Portfolio: 2

Hello, I am a 25 years old tech support engineer moving to software developing with an QA background, maybe it's sound crazy but it goes hand in hand one with each other. I started as a QA tester at Gameloft Romania, testing apps on iOS than switching for a while on the tracking side, BI (business intelligences). After a couple of months i'll manage to do them both side to side just to gain more and more experience. I also worked for two German companies as a freelancer (you can find them lower on my profile) since the begging of this year offcourse as a QA. I can say that now i would be interested in tech support jobs, QA, anything that has any connection with HTML CSS, Wordpress etc. So if you find me interesting enough or suitable for you job, please let me know :D Have a the nicest day ever !

$4.50 /hr
37 hours

Nannett O.

Nannett O. Agency Contractor

Payroll, HR, System tester, Technical Support

Philippines - Tests: 8 - Portfolio: 1

Payroll and HR Information System has been part of my everyday life for more than 10 years. I worked as a system tester, implementation analyst and technical support both on site and off site for Attendance Monitoring and Payroll System. I also conceptualized and developed a troubleshooter's manual and customer support guide for the same system. Currently, I am working as HR Supervisor for an automotive services company. I have great experience on MS Office applications such as Excel, Word and Powerpoint. I also have experience on Visual FoxPro and OOP.I would like impart my skills, knowledge and experience to Odesk clients so that they need not worry on any payroll and HR related matters and they can focus more on increasing company profit.

Associated with: TruSupport

$7.00 /hr
8 hours