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Technical Support Job Cost Overview

Typical total cost of Upwork Technical Support projects based on completed and fixed-price jobs.

Upwork Technical Support Jobs Completed Quarterly

On average, 108 Technical Support projects are completed every quarter on Upwork.

108

Time to Complete Upwork Technical Support Jobs

Time needed to complete a Technical Support project on Upwork.

Average Technical Support Freelancer Feedback Score

Technical Support Upwork freelancers typically receive a client rating of 4.62.

4.62
Last updated: September 1, 2015
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  1. Shaveta Vashisht

    Shaveta Vashisht

    Experienced Customer Support Technical Support

    India - Tests: 3

    I have 4 years of experience in technical support industry. Have worked in email, online chat and phone teams. I am very good with desktop, laptops, printers, software troubleshooting. I have supported customers from US, UK, Canada, Australia, Singapore and Malaysia. Here are the highlights of my career: - Various forms of customer support - Email, phone and chat support - Technical Support - Good Customer Service and Technical Support experience in all 3 forms (Email, Chat and Phone) - Operating systems: strong knowledge of Windows-based systems (Windows 95, 98, Millennium, Windows XP, Windows 7 and 8 - Knowledge of network fundamentals

    $4.44 /hr
    2,657 hours
    0.00
  2. Asim S.

    Asim S. Agency Contractor

    Email Marketing Expert & Technical Support

    Pakistan - Tests: 12 - Portfolio: 8

    I have completed my PhD Degree in computer Science& from QAU. As you will note from my profile, I have experience with a wide range of programming languages, research, web research, software testing and much more through academic projects and employment. I also have 3 years Email Marketing experience. I am offering my services. I believe my education, skills and experiences fit your requirements, and i am confident my skills would be an asset for you.

    Groups: StrongMail

    Associated with: Rising Stars

    $7.78 /hr
    2,685 hours
    5.00
  3. Sridhama Das Bernardo

    Sridhama Das Bernardo

    Customer Service Representative and Technical support

    Philippines - Tests: 6

    In my years of experience, I always make it a high priority to deliver excellent customer service and technical support. Not only general customer service and also technical support, I always aim to deliver superexcellent customer service, wherein the customer is satisfied with the solution I provide, but is also provide several options which would enhance his experience with the service. Let's sit down and discuss how my principles may improve your company's Customer Service and technical service image.

    $3.33 /hr
    6,967 hours
    0.00
  4. Richard Nyakundi

    Richard Nyakundi

    Zendesk Expert, Technical Support and Customer Support Manager

    Kenya - Tests: 7 - Portfolio: 1

    Experienced Zendesk Consultant and Customer Support Team Lead with 1700+ oDesk hours. I am very familiar in all aspects of Zendesk, the use of business rules to achieve the desired workflow, implement automations to increase productivity for agents, customize Zendesk using its built in functions and integrations. I am abreast with the latest Zendesk features, api, and integrations which allows me to be able to always find ways of implementing desired functionality by being able to fully understand all aspects of Zendesk of what it can and it can't do.. Key words: zendesk consultant, customer support team lead, reporting, excel, HTML, CSS, JavaScript.

    $16.67 /hr
    1,927 hours
    4.99
  5. Bryan Dominguez

    Bryan Dominguez Agency Contractor

    Data Analyst/Data Entry/Web Research/Technical Support Representative

    Philippines - Tests: 4

    Ive been working in the BPO industry for more than 5 years already as a Customer/Technical Support Representative.Having the issues of the customer resolve and providing them customer satisfaction has always been a goal in my job that I never failed to achieve ever since.I have a knowledge in data research, data entry and other administrative task. My current role is DATA/Reports Analyst. I am taking care of company or accounts data, making overall performance reviews account, team and agent levels. I am a versatile person and exceeding my employers expectation is my mantra. i worked with confidentiality and integrity.Proficient in EXCEL, MS Word, MS PowerPoint, Outlook and simple PC setup. Lastly,I have a fast and reliable internet connection and can adjust to rotating schedules.

    Associated with: Bestgreat Service Outsourcing

    $4.44 /hr
    3,616 hours
    5.00
  6. Daniel M.

    Daniel M.

    Expert technical support

    Kenya - Tests: 6 - Portfolio: 1

    A talented professional with over 5 years of experience in service oriented positions. Excellent communication and organizational skills. Solution oriented with an emphasis in developing and simplifying procedures. I have experience working alongside Executives, Business Managers, Engineers and fashion designers which has allowed me the opportunity to manage increasing workloads with tight deadlines. I take time to carefully review each project before bidding, and I only accept projects that are a good match for my skills to ensure that you receive outstanding professional service. An experienced professional who is ready and able to assist with your projects so that you can focus on generating revenue. Please reach out to me, to discuss how we can work together to free up your time and help you achieve your goals. HIGHLIGHTED SKILLS - Project Management - Brand Creation & Management - Problem Solving - Business Development - Internet Marketing - Team Building & Management - Marketing Campaigns - Administrative Support - Creation of Excel Spreadsheets, PowerPoint, Microsoft Word - Listing management on BigCommerce, eBay and Amazon SERVICES OFFERED - Virtual Assistant - Customer Service - Executive Support - Project and Virtual Team Management - Brand Creation & Management - oDesk Recruiter / Hiring Manager - Mobile app development through the BiznessApps platform

    $11.11 /hr
    8,123 hours
    4.77
  7. Maria Christina Bondal

    Maria Christina Bondal

    Technical Support Representative

    Philippines - Tests: 2

    I previously worked for Convergys Philippines with a position for Technical Support Representative, handled AT&T services like AT&T dsl for 9 states and Uverse. I can troubleshoot cable tv, internet and home phone. I am also a berlitz passer. i can handle irate customers and multi-task at the same time. I took communication skills training, product training and call handling. I also have knowledge configuring wifi connections with laptops, tablets, cellphones. Can troubleshoot mail clients like thunderbird, outlook, windows live, can also support basic online email like yahoo and gmail have knowledge in windows operating system like win xp,vista,win 7 and mac 1.My objective is to provide superb performance for the company's needs. 2.To be able to make customers very satisfied on the company's services 3.To make sure that every issue is resolved. Sieble and WFE are examples of the tools that i use to troubleshoot. Those tools are specially designed to host and support ATT services and products. It is a perfect example of ticketing system where you can update, amend, edit and track cases from customer that call in regarding a specific issue with the company's services. I can also handle basic billing inquiries, make a sale if necessary or if the client demands it, can adjust to any kind of changes. I am willing to be trained. I can handle shifting schedules and there wont be any issues with time management. I prefer working on line because in that way i can concentrate more in what i have to do. i don't have to travel 2-3 hours just to get to work and in this way i can save more of money.

    $7.50 /hr
    1,238 hours
    5.00
  8. Muhammad Sarmad Riaz

    Muhammad Sarmad Riaz

    Technical support engineer

    Pakistan - Tests: 2 - Portfolio: 1

    I am a civil engineer and have an MBA degree in Marketing. Having worked in a multinational organization I have developed very sound technical and analytical skills. I am honest, hard working and capable of delivering under testing circumstances and conditions. My career ambitions are versatile and I m looking forward to work with organizations that can help my development and can profit from my skills.

    $10.00 /hr
    3,347 hours
    4.00