Skilled Call Center Agents & Representatives

Get Your Telephone Service Project Started Today!

Post your telephone service project on Upwork and find call center agents with excellent communication and telephone skills, professional customer service and support experience, proper telephone etiquette, and the ability to understand the needs and current status of potential clients,. In staffing your virtual or online call center, these freelancers can write and stick to successful marketing scripts that accurately depict your company’s profile and services, perform surveys or acquire customer feedback over the phone, manage business reception or reservations, fundraise for charities and non-governmental organizations (NGOs), or provide administrative support.

Telephone skills refers to someone’s ability to interact with people on the phone, including telephone etiquette, call handling, information accuracy, and note taking. On Upwork, the world’s largest online workplace, you will find call center agents with experience in telemarketing and telesales (as well as those with a successful lead generation and consultation approach) who can use the telephone effectively, handle emotional callers and complaints, and build good relationships with your clients.

Browse Telephone Handling job posts for project examples or post your job on Upwork for free!

Telephone Handling Job Cost Overview

Typical total cost of Upwork Telephone Handling projects based on completed and fixed-price jobs.

Upwork Telephone Handling Jobs Completed Quarterly

On average, 1,439 Telephone Handling projects are completed every quarter on Upwork.

1,439

Time to Complete Upwork Telephone Handling Jobs

Time needed to complete a Telephone Handling project on Upwork.

Average Telephone Handling Freelancer Feedback Score

Telephone Handling Upwork freelancers typically receive a client rating of 4.58.

4.58
Last updated: May 1, 2015
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  1. Dawn C.

    Dawn C.

    HR Consultant-Expert Resume Writer/ Policy and Handbook Writer/Trainer

    United States - Last active: 8 days ago - Tests: 5 - Portfolio: 4

    I am a HR Consultant, MBA, and expert Resume, Cover Letter and LinkedIn profile writer. Over the years I have held various positions in the HR field such as Recruiter, Benefits Specialist, HR Generalist,Training Manager, and VP of HR. I own and operate a HR Consulting company and have been assisting small businesses in many areas of HR for over 8 years. I also found a large demand for my services from job seekers and have been assisting individuals put their best foot forward when applying for jobs. What I offer for job seekers: I know what recruiters are looking for! ☛ Career Consulting. ☛ Tailored Resume and Cover Letter writing to highlight strengths and accomplishments. ☛ LinkedIn profile writing. ☛ Interview Prep. What I offer for businesses: I can help your HR dept. run smoothly! ☛ Successful development and administration of company-wide policies and procedures. ☛ Employee Handbook creation. ☛ Effective job posting and job description writing. ☛ Recruitment of most qualified individuals for open positions. ☛ Cost effective creation of a complete benefits package and administration of benefits. ☛ Counseling for managers and employees in resolving employee relation issues. ☛ Consultation, creation, and facilitation of successful training programs for soft skills training. ☛ Performance Appraisals administration. ☛ Employee Recognition Program creation. ☛ Bio writing. Additional services include article writing, business plan writing for investor appeal, web content writing, and test creation.

    $55.56 /hr
    278 hours
    4.93
  2. Kelley T.

    Kelley T.

    Project Manager

    United States - Last active: 2 months ago - Tests: 1

    I am currently looking for a Project Manager position that I can utilize my skills and increase my knowledge. I am a team player who is eager to become part of a successful team. Over the past fifteen years I have worked as a Project Manager in Telecommunications, Public Safety, and Security Surveillance. My experiences include: Project Management, Management, Documentation, Quality Management, Training, and Legal Documentation. I am very passionate about my work. You can rely on me for any task and I will get the job done! If you are looking for someone who is reliable, hard working, and detail oriented, I am the one.

    $24.00 /hr
    2,752 hours
    5.00
  3. Leiah S.

    Leiah S.

    Virtual Administrative/Personal Assistant & Real Estate Professional

    United States - Last active: 1 day ago - Tests: 8

    As a polished, efficient, and versatile professional, I have twenty years administrative background ranging from Executive Assistant to Office Manager to Front Office Coordinator. Administratively, I have supported Directors, Presidents, Vice Presidents, Partners and C-Levels at prior companies. As a licensed California Real Estate Agent for the past ten years, I have worked as a Buyer's Agent, Marketing Assistant and Property Manager. I have excellent organization and solid technical skills, and the capabilities to self-manage and complete tasks on time. I have experience with and am very comfortable managing projects. I definitely enjoy technology and learning new things. I hope to hear from you and discuss how I can make an immediate contribution toward the growth of your business!

    $25.00 /hr
    399 hours
    4.94
  4. Veltra J.

    Veltra J.

    Professional Executive Assistant

    United States - Last active: 9 hours ago - Tests: 3

    Motivated and loyal individual. Dedicated to providing only top quality work. Have experience in a variety of Administrative categories, including but not limited to, executive assistant, article writing, transcription, data entry, real estate administrative coordinating, bill pay, office managing, filing, uploading, scheduling, phone etiquette, email response handling, typing, calendar management for multiple parties, route planning, travel arrangements, google maps, google docs, proposals, accounting, collections, salesforce with lots of customer service experience, and a wide variety of knowledge with Microsoft tools. Willing to learning new things, with quick pick up of new material, excellent at time management while multi-tasking. Stay at home mother, looking to bring in Full time income on a long-term basis.

    $22.22 /hr
    5,488 hours
    4.89
  5. Madala C.

    Madala C.

    Strong researcher with customer service and marketing skills

    United States - Last active: 1 day ago - Tests: 8

    Highly professional with a diverse background of skills and experience. I have 3+ years in Sales and Customer Service, Lead Generation, Telemarketing, etc. Other experience I have includes Mystery Shopping, Internet Sales, Advertising and Marketing, Web Research, SEO. I also have experience working in a telecommute role. I enjoy adding to my portfolio and am a fast learner willing to give it my all.

    $22.22 /hr
    2,130 hours
    4.69
  6. Julie Lewis

    Julie Lewis

    English Instructor/Blogger/Writer

    United States - Last active: 6 days ago - Tests: 10

    I have over ten years of teaching experience as a communications and English composition college instructor. I enjoy writing and blogging and have read widely on education and psychology/counseling topics. I have tutored extensively and widely, from children to college students to English as a second language learners. My education and experience qualify me to write well on almost any subject. I am looking for an online teaching or tutoring position. I would also enjoy freelance writing jobs that would give me opportunities to utilize my writing skills.

    $25.00 /hr
    2 hours
    4.93
  7. Argyro L.

    Argyro L.

    Translator, Voice-over and radio professional.

    Greece - Last active: 5 days ago - Tests: 10

    I am a highly skilled voice-over artist, translator I have lived and worked both in Greece and the United States. Greek is my mother tongue and my English is at a native language level. I hold two degrees in Drama and my experience in the theatre, Radio and Education give me both a great sense of poetic, heightened language and for engaging, immediate language where required. My fields of expertise is literature, drama, film, marketing, health, sports & fitness, nutrition, psychology, philosophy, copywriting. Very experienced in more esoteric subjects as well, varying from Religion to Astrology. I am also technology savvy and one of the few people that loves user manuals. I have also great administrative & customer service experience.

    $38.89 /hr
    0 hours
    5.00
  8. Czarina T.

    Czarina T. Agency Contractor

    Project Manager, Recruiter, Customer Service Trainer

    United States - Last active: 9 hours ago - Tests: 7 - Portfolio: 3

    Currently supporting a few key teams for the oDesk Corporation, my portfolio includes past experience in several key roles: Project Manager, Team Lead, Technical Recruiter, HR Manager and Operations Manager. I have been very lucky to have worked with oDesk's key leaders. For the last few years of my life, I have lived and breathed oDesk. I welcome greater challenges as I believe this opens an opportunity to do my part in helping a company's growth. I am driven, relentless, and sincerely believe that sleeping is overrated. Please do not hesitate to reach out to me for opportunities, or even just to discuss on how you can leverage oDesk to work for you.

    Groups: MediaPiston Writers, oDesk Website Project Consultants

    Associated with: oDesk Payroll

    $30.00 /hr
    11,509 hours
    5.00
  9. Julie P.

    Julie P.

    Experienced 5* Proofreader and Copy-editor

    United Kingdom - Last active: 2 months ago - Tests: 8 - Portfolio: 24

    I am British and a qualified proof reader and copy-editor. Trained in Proofamatics and certified by Chapterhouse, I have over 37 years' experience in finding and sensitively correcting errors in text, and in helping people to make the most of their written skills. I am used to working to deadlines, adopting a house style, attending meticulously to detail and I can work in a variety of formats to suit. Recent proof reading and copy-editing jobs include student projects, company brochures, Master's Degree assignments, websites and novels by American, Israeli and Canadian authors. I have worked on a variety of types of book, including thrillers, coming-of-age novels, and self-help books. A lifetime of proof reading has given me a surprisingly varied knowledge base. I like to learn! Having worked in education all my life, ranging from nursery management to lecturing in Further Education, I have a good feel for the written word and an excellent eye for detail.

    $40.00 /hr
    277 hours
    5.00
  10. Denise S.

    Denise S.

    Independent Contractor

    United States - Last active: 11/13/2014 - Tests: 2

    I am a payroll specialist by trade and have spent many years working in a corporate environment. I started working from home about four years ago and find that I enjoy writing and researching immensely. I have extensive experience with SEO, content writing, internet research, descriptive content, data entry and writing short articles. I am a great writer and promise to provide you with grammatically correct and unique content.

    $22.00 /hr
    47 hours
    4.98