Get Your Telephone Service Project Started Today!

Post your telephone service project on Upwork and find call center agents with excellent communication and telephone skills, professional customer service and support experience, proper telephone etiquette, and the ability to understand the needs and current status of potential clients,. In staffing your virtual or online call center, these freelancers can write and stick to successful marketing scripts that accurately depict your company’s profile and services, perform surveys or acquire customer feedback over the phone, manage business reception or reservations, fundraise for charities and non-governmental organizations (NGOs), or provide administrative support.

Telephone skills refers to someone’s ability to interact with people on the phone, including telephone etiquette, call handling, information accuracy, and note taking. On Upwork, the world’s largest online workplace, you will find call center agents with experience in telemarketing and telesales (as well as those with a successful lead generation and consultation approach) who can use the telephone effectively, handle emotional callers and complaints, and build good relationships with your clients.

Browse Telephone Handling job posts for project examples or post your job on Upwork for free!

Telephone Handling Job Cost Overview

Typical total cost of Upwork Telephone Handling projects based on completed and fixed-price jobs.

Upwork Telephone Handling Jobs Completed Quarterly

On average, 1,452 Telephone Handling projects are completed every quarter on Upwork.

1,452

Time to Complete Upwork Telephone Handling Jobs

Time needed to complete a Telephone Handling project on Upwork.

Average Telephone Handling Freelancer Feedback Score

Telephone Handling Upwork freelancers typically receive a client rating of 4.60.

4.60
Last updated: August 1, 2015
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  1. Mark Cooper

    Mark Cooper Agency Contractor

    Enterprise Mobility Admin, Senior IT Specialist & Lead System Analyst

    United States - Tests: 5

    Professional IT Engineer with a Bachelor’s of Science degree in Computer Information Systems. 19 years in-depth technical expertise and business experience at top Oil and Gas companies (Schlumberger / WesternGeco) and computer firms (Microsoft, Compaq) as a Enterprise Mobility Administrator, Senior Mobile Specialist (Mobile Device Management (MDM)), Systems Analyst 2, Programmer, Application Engineer, IT Trainer, Encryption Trainer - Credant and Bitlocker Champion, Knowledge Champion, Technical Support Lead / Trainer, IT Support Analyst L3, Quality Assurance (QA) Tester, Courion Admin, and VoIP (Voice Over IP) Admin. Abilities include finishing assigned tasks with minimal supervision and using problem solving and people skills to satisfy clients. Ability to manage priorities and tasks as needed in a fast-paced work environment. Superior interpersonal, strong organizational, detail-oriented, analytical, instructional, and troubleshooting skills. Exceptional verbal and written communication and collaboration skills to effectively communicate with multiple teams.Future goals include education leading to a Doctorate / PhD in Computer Information Systems.

    Associated with: AAA Mobility Solutions

    $33.33 /hr
    0 hours
    4.79
  2. Rosalyn C.

    Rosalyn C. Agency Contractor

    Experienced Customer Service and Technical Representative

    Philippines - Tests: 2

    I'am an experienced service provider for American and Australian customers. As a front liner, I think my main objective is to provide high quality service and resolve most of our customer's concern. I was a Technical support for American Clients, I do troubleshoot for DSL, Home networking and Fiber optics set up. I also had Technical knowledge for email browser set up, email clients. I was a customer service representative for an airline account. And i also had a chat support analyst background. Let me help your business by providing your customers the best customer experience.

    Associated with: TRISIS Contact Solutions

    $4.00 /hr
    0 hours
    0.00
  3. Lou Golar

    Lou Golar

    IT Support

    United States - Tests: 2

    I am an IT support professional with a wide range of skills, including Windows, Linux and Macintosh desktop and server systems. I am also experienced with Oracle, MySQL and PostgreSQL database management systems. My goal is to find work providing customer IT support for desktop, as well as server systems. I have over 8 years experience as a Tech Support Rep/Analyst for a variety of software on various operating systems. I also have extensive call center experience, as well as field service.

    $13.33 /hr
    0 hours
    0.00
  4. Supaporn Ngamlertsirichai

    Supaporn Ngamlertsirichai

    looking for Work from home job

    Thailand - Tests: 3

    I’m a stay at home mom who has 5 year old twin girls that now are attended school. I’m looking for a job that can relieve my household expenses and I have free time about 35 hours / week (between 8:00 am to 3:00 pm and after 8:00 pm.) I'm a fast learner who graduated from one of the top three universities in Thailand. I have good experience in data entry, web research, Google documents and MS Office. My typing speed is more than 50 words per minute. Moreover, I'm able to work effectively with reading and writing English and Thai, I believe my skills would be ideal for your project. I can complete this job within the required time period. As my office experiences, I used to work about 2 years in the USA and over 10 years in Thailand. I had had the opportunity to implement various jobs such as setting, preparing, filing, organizing, managing and monitoring customers’ and vendors’ files. I also have been able to work effectively dealing and working with other departments regarding to specifications, quality issues, and process control documents.

    $6.67 /hr
    103 hours
    5.00
  5. Maria rosario R.

    Maria rosario R.

    Virtual Assistant/Administrator, English Teacher, Customer Support

    Philippines - Tests: 18 - Portfolio: 2

    To offer superior performance and high quality work in the following areas which you may need assistance in. VIRTUAL ASSISTANCE: * Projects - Basecamp, Asana, TeamworkPM, Trello, Wunderlist * Highrise (Basecamp Directory) * iCloud * Administrative tasks (letters, contracts, record-keeping etc ... ) * Booking travel arrangements * Data-Entry * Appointment Setting * Client Callbacks (worldwide) * Phone service (outbound and inbound - USA and Canada) * Web Research * Social Media Promotion (Facebook, Twitter) Tools: MS Office Suite, Basecamp, Google Docs, File-Sharing (Dropbox), Asana, SugarSync, Apple iWork, Wunderlist EDUCATION: Licensed teacher since 2003 * Private tutoring (Academic) * English Composition (Creative Writing), Reading (SRA Reading Laboratory), Math (includes Singapore Maths) * Worksheets creation * Placement Tests creation (K-12) * Conversational English tutoring (non-native speakers) * Accelerated Learning techniques (students and teachers) * Basic Facilitation training for private tutors Tools: Skype, Google-Chat or Magic Jack for online training CUSTOMER SERVICE: * Outbound and inbound support (1st level) * Supervisor assistance (2nd level) * Up-selling * Cross-selling * Soft and hard selling * Product Training * Leads Generation * Quality Assurance * Retail, Rewards Program, Technical, General Inquiries * FAQ's creation * Phone, Email and Live Chat support * Get Satisfaction, KANA Mail * Sales Platforms: eBay, Craigslist, Rentals.com Rate negotiable based on hours, duration and workload.

    $16.67 /hr
    1,458 hours
    4.23
  6. Anna Długołęcka

    Anna Długołęcka

    Expert Virtual Assistant

    Poland

    I have over 10 years experiennce with: with: -planning and organizing the work of the office, -close cooperation with the Board, -organization of meetings, -supervision and cooperation with the sales department, -team work with other employees of the company -providing office supplies, -telephone service, -management of correspondence, -participation in trade negotiations, -taking orders and outsourcing contracts -The current customer service, -cooperation with foreign partners, -invoicing, corporate cash-conducting, - accounting invoices and delegation - Cash-reports, -coordination of warehouse and accounting documents, -organizing and overseeing the domestic and international transport. - management of the company.

    $12.00 /hr
    44 hours
    5.00
  7. Chuvasco Cruz

    Chuvasco Cruz

    SMM / Project Manager / Recruiter / Researcher / Team Leader

    Philippines - Tests: 12

    Dedicated and technically skilled business professional with a versatile administrative support skill, set and developed through experience as a Project and Process Officer, Team Development Leader and a CSR. Excel in resolving employee / employer challenges with innovative solutions, system and process improvements proven to increase efficiency and customer satisfaction. Offer advance Project Management skills for both Support and Operations and to all Project Campaigns. Specialized in Call Center Operations Management, Recruitment and Business Consultancy Services.

    $6.00 /hr
    3,937 hours
    4.16
  8. Aidyl Rose Saulo

    Aidyl Rose Saulo

    Experienced Customer Service Representative/ Online ESL Teacher

    Philippines - Tests: 2

    • Good communicator • Proficient in MS Office Applications and Internet Operation • Result oriented, organized and requires minimal supervision • Adept in building good rapport with company management and customers • Flexible and learns fast in acquiring skills necessary for the job • Punctual • Delivers business strategies while developing a motivated and high performing team

    $6.00 /hr
    1,813 hours
    5.00
  9. Mary Potter

    Mary Potter

    Data Entry Virtual Assistant Customer Service

    United States - Tests: 2

    I am a very outgoing person. I have great communication skills, am very motivated, a fast and efficient worker, as well as very detail oriented. Customer satisfaction are my top priority, I work hard to meet and exceed customer expectations. I have 25 plus years of experience in manufacturing, management and customer service. I am hardworking and a fast learner. Experienced with microsoft word and excel. I feel that I would be a great fit for your company.

    $14.44 /hr
    260 hours
    4.75