Get Your Telephone Service Project Started Today!

Post your telephone service project on Upwork and find call center agents with excellent communication and telephone skills, professional customer service and support experience, proper telephone etiquette, and the ability to understand the needs and current status of potential clients,. In staffing your virtual or online call center, these freelancers can write and stick to successful marketing scripts that accurately depict your company’s profile and services, perform surveys or acquire customer feedback over the phone, manage business reception or reservations, fundraise for charities and non-governmental organizations (NGOs), or provide administrative support.

Telephone skills refers to someone’s ability to interact with people on the phone, including telephone etiquette, call handling, information accuracy, and note taking. On Upwork, the world’s largest online workplace, you will find call center agents with experience in telemarketing and telesales (as well as those with a successful lead generation and consultation approach) who can use the telephone effectively, handle emotional callers and complaints, and build good relationships with your clients.

Browse Telephone Handling job posts for project examples or post your job on Upwork for free!

Telephone Handling Job Cost Overview

Typical total cost of Upwork Telephone Handling projects based on completed and fixed-price jobs.

Upwork Telephone Handling Jobs Completed Quarterly

On average, 1,452 Telephone Handling projects are completed every quarter on Upwork.

1,452

Time to Complete Upwork Telephone Handling Jobs

Time needed to complete a Telephone Handling project on Upwork.

Average Telephone Handling Freelancer Feedback Score

Telephone Handling Upwork freelancers typically receive a client rating of 4.60.

4.60
Last updated: August 1, 2015
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  1. Mark Cooper

    Mark Cooper Agency Contractor

    Enterprise Mobility Admin, Senior IT Specialist & Lead System Analyst

    United States - Last active: 7 days ago - Tests: 5

    Professional IT Engineer with a Bachelor’s of Science degree in Computer Information Systems. 19 years in-depth technical expertise and business experience at top Oil and Gas companies (Schlumberger / WesternGeco) and computer firms (Microsoft, Compaq) as a Enterprise Mobility Administrator, Senior Mobile Specialist (Mobile Device Management (MDM)), Systems Analyst 2, Programmer, Application Engineer, IT Trainer, Encryption Trainer - Credant and Bitlocker Champion, Knowledge Champion, Technical Support Lead / Trainer, IT Support Analyst L3, Quality Assurance (QA) Tester, Courion Admin, and VoIP (Voice Over IP) Admin. Abilities include finishing assigned tasks with minimal supervision and using problem solving and people skills to satisfy clients. Ability to manage priorities and tasks as needed in a fast-paced work environment. Superior interpersonal, strong organizational, detail-oriented, analytical, instructional, and troubleshooting skills. Exceptional verbal and written communication and collaboration skills to effectively communicate with multiple teams.Future goals include education leading to a Doctorate / PhD in Computer Information Systems.

    Associated with: AAA Mobility Solutions

    $33.33 /hr
    0 hours
    4.79
  2. Rosalyn C.

    Rosalyn C.

    Experienced Customer Service and Technical Representative

    Philippines - Last active: 2 days ago - Tests: 2

    I'am an experienced service provider for American and Australian customers. As a front liner, I think my main objective is to provide high quality service and resolve most of our customer's concern. I was a Technical support for American Clients, I do troubleshoot for DSL, Home networking and Fiber optics set up. I also had Technical knowledge for email browser set up, email clients. I was a customer service representative for an airline account. And i also had a chat support analyst background. Let me help your business by providing your customers the best customer experience.

    $4.00 /hr
    0 hours
    0.00
  3. Lou Golar

    Lou Golar

    IT Support

    United States - Last active: 02/17/2012 - Tests: 2

    I am an IT support professional with a wide range of skills, including Windows, Linux and Macintosh desktop and server systems. I am also experienced with Oracle, MySQL and PostgreSQL database management systems. My goal is to find work providing customer IT support for desktop, as well as server systems. I have over 8 years experience as a Tech Support Rep/Analyst for a variety of software on various operating systems. I also have extensive call center experience, as well as field service.

    $13.33 /hr
    0 hours
    0.00
  4. Aidyl Rose Saulo

    Aidyl Rose Saulo

    Experienced Customer Service Representative/ Online ESL Teacher

    Philippines - Last active: 2 days ago - Tests: 2

    • Good communicator • Proficient in MS Office Applications and Internet Operation • Result oriented, organized and requires minimal supervision • Adept in building good rapport with company management and customers • Flexible and learns fast in acquiring skills necessary for the job • Punctual • Delivers business strategies while developing a motivated and high performing team

    $6.00 /hr
    1,716 hours
    5.00
  5. Supaporn Ngamlertsirichai

    Supaporn Ngamlertsirichai

    looking for Work from home job

    Thailand - Last active: 2 days ago - Tests: 3

    I’m a stay at home mom who has 5 year old twin girls that now are attended school. I’m looking for a job that can relieve my household expenses and I have free time about 35 hours / week (between 8:00 am to 3:00 pm and after 8:00 pm.) I'm a fast learner who graduated from one of the top three universities in Thailand. I have good experience in data entry, web research, Google documents and MS Office. My typing speed is more than 50 words per minute. Moreover, I'm able to work effectively with reading and writing English and Thai, I believe my skills would be ideal for your project. I can complete this job within the required time period. As my office experiences, I used to work about 2 years in the USA and over 10 years in Thailand. I had had the opportunity to implement various jobs such as setting, preparing, filing, organizing, managing and monitoring customers’ and vendors’ files. I also have been able to work effectively dealing and working with other departments regarding to specifications, quality issues, and process control documents.

    $6.67 /hr
    100 hours
    5.00
  6. Richard Sambrano

    Richard Sambrano

    Customer Service Specialist, Team Leader, Technical Support Specialist

    Philippines - Last active: 11 hours ago

    I have over 7 years in the service industry. I have managed teams ranging in size from 5 to 20 employees for various companies in various service related industries. My strengths include: Strong communication skills Leadership skills Microsoft Excel Reports Analysis The wealth of management and leadership experience I have gained in the past years has empowered me to carry out strong and solid results in areas of Customer Service Management, Training and Development and Client Services. It is my aim to continuously serve quality-driven companies in their organizational and business goals.

    $5.56 /hr
    1,006 hours
    5.00
  7. Jhoana Villegas

    Jhoana Villegas

    Customer Experience Specialist

    Philippines - Last active: 1 month ago - Tests: 3

    My name is Jhoana Villegas, 38 years old. I am a stay at home Mom and I have one dependent, he's 10 years old, smart and loving. I am a college graduate, and I hold a degree of Bachelor of Science in Computer Science. I have had the opportunity to work with one of the most amazing BPO in the Philippines, where I worked as a Team Leader. I have 10 years of extensive customer experience. I assisted customers mainly with their complaints. The medium of communication used are voice and email.

    $5.56 /hr
    264 hours
    4.55
  8. Helen antoniette C.

    Helen antoniette C.

    Customer Service, Sales & Technical Specialist

    Philippines - Last active: 2 days ago - Tests: 3

    Hard-working and independent contractor with experience in administrative and recruitment tasks. Passionate in account management and B2B coordination by providing effective channels of communication and high service level experiences. Has years of experience in the call center industry handling various B2C accounts for high-volume Fortune 500 companies. Dealt with customer and technical support roles and have been highly valued as a team player. Enjoys team meetings and loves solving problems.

    $5.56 /hr
    3,298 hours
    5.00
  9. Kelley T.

    Kelley T.

    Project Manager

    United States - Last active: 3 days ago - Tests: 1

    I am currently looking for a Project Manager position that I can utilize my skills and increase my knowledge. I am a team player who is eager to become part of a successful team. Over the past fifteen years I have worked as a Project Manager in Telecommunications, Public Safety, and Security Surveillance. My experiences include: Project Management, Management, Documentation, Quality Management, Training, and Legal Documentation. I am very passionate about my work. You can rely on me for any task and I will get the job done! If you are looking for someone who is reliable, hard working, and detail oriented, I am the one.

    $24.00 /hr
    2,752 hours
    5.00
  10. Claire B.

    Claire B.

    Virtual assistant/Customer support-Zendesk/Linkedin Promotor

    Philippines - Last active: 11 hours ago - Tests: 4

    I am in the customer service industry for four years now, office and home-based. I can work with a minimum supervision as an individual and as a team member. I have strong work ethics and high quality standards. I commit myself to anything that I do and I gotta be the best. I am flexible to any schedule and ready for training anytime.

    $4.00 /hr
    4,723 hours
    5.00