Photoshop Expert\ Web designer \Customer Services Professional
Odesk / Upwork (2011-Todate) - I worked almost 6000 hours now on number of tasks related to customer
services , phone support , web chat , admin work ,graphics design , social media marketing , Blog writing etc just to name the few of them .
Sales Team Leader (Manager) - The Listening Company, Richmond, London
(July 2006 –Feb 2010)
Duties include: -
• inbound telephone calls, inbound customer service, outbound telephone calls, outbound cold calling, helping new comers to adapt to selling environment ,customer centred approach.
Management - K.M Weaving (TEXTILES BUSINESS), Faisalabad, Pakistan
(Aug. 2003 - Dec. 2005 , Mar2010 till Todate)
• I was involved in staff management, recruitment, developing staff.
I managed team of up to 20-30 people at one shift as business was running 24\7 and keeping track of day to day business.
PGD (NQF) Level 7, Business Management - (2007-2008)
Web /Graphics Designer Diploma (2009) London
PGCE, E-Business with Management - (2006-2006)
Middlesex University London
E-Commerce, Management Studies
MSc, (Computer Sciences) - (2001-2004) UAF, FSD
Bsc - (1999-2001)
1997 1st In General knowledge Quiz Competitions of College & Board
1997 competed at national quiz competition
1998 diploma in computer application, diploma in English language, tofel
2001 diploma in computer programming
2005, 2008 ielts
2009 ECDL, Certification in web design (e-commerce) (CIW Master Web designer)
Leadership, motivator, organizer, team worker, customer centred solutions, direct, communicative, attentive listener
, web site designing, web browsing/e-mail, data entry etc
fluent English, fluent Hindi, fluent Punjabi, fluent Urdu
Hobbies & Interests
Exploring cultures, swimming, reading, cricket, computers, hiking,
References can be provided if asked