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Workforce Management Job Cost Overview

Typical total cost of Upwork Workforce Management projects based on completed and fixed-price jobs.

Upwork Workforce Management Jobs Completed Quarterly

On average, 1 Workforce Management projects are completed every quarter on Upwork.

1

Time to Complete Upwork Workforce Management Jobs

Time needed to complete a Workforce Management project on Upwork.

Average Workforce Management Freelancer Feedback Score

Workforce Management Upwork freelancers typically receive a client rating of 4.87.

4.87
Last updated: September 1, 2015

Popular Workforce Management Searches

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  1. Nelson Mascarenhas

    Nelson Mascarenhas

    powerpoint Excel jobs, cleaning data formulas, Microsoft Excel

    India - Tests: 4

    Been working on excel, power point Reports etc for over 12 years now and can work on any kind of jobs related to these. right from presentations to data representation to formula / formulating the sheets to cleaning the data and making powerpoint presentation. Known for working independently on these kinds of jobs with 100% quality and proficiency. Specialized in Charting, reporting through data and pivots etc Also known for simplifying data and reports.

    $9.00 /hr
    0 hours
    5.00
  2. Rachel Colyer

    Rachel Colyer

    Senior Campaign Director-Email & Online Media

    United States

    In my current position, I run online campaigns through email, social media, blogging at an online media outlet, database management and client management. Process oriented. Manages workflow of team projects. Experienced in Office, HTML, Proofreading, some basic experience in GIMP design, MySQL, and Python. I'm a professional who works online with a background in communications and campaign management. My unique work environment makes me perfect for online work and tasks because I am always plugged into one of my devices. Reliable, timely, self-motivated, task manager with an outgoing personality and responsible, professional demeanor. Based in Washington, DC, USA. You can google my work to see my writing. I'm looking to earn additional income for travel while helping organizations achieve their goals with my unique skill set. https://www.linkedin.com/profile/public-profile-settings?trk=prof-edit-edit-public_profile @RachelLive

    $20.00 /hr
    18 hours
    0.00
  3. Chuvasco Cruz

    Chuvasco Cruz

    SMM / Project Manager / Recruiter / Researcher / Team Leader

    Philippines - Tests: 12

    Dedicated and technically skilled business professional with a versatile administrative support skill, set and developed through experience as a Project and Process Officer, Team Development Leader and a CSR. Excel in resolving employee / employer challenges with innovative solutions, system and process improvements proven to increase efficiency and customer satisfaction. Offer advance Project Management skills for both Support and Operations and to all Project Campaigns. Specialized in Call Center Operations Management, Recruitment and Business Consultancy Services.

    $6.00 /hr
    3,937 hours
    4.16
  4. Michelle Decker

    Michelle Decker

    Customer Experience/Support Director

    United States - Tests: 9

    *Please see me featured in the Upwork, Happy Customers, Successful Companies ebook, on page 19: https://pages.upwork.com/rs/elance/images/Happy-Customers-Succesful-Companies-Ebook.pdf?mkt_tok=3RkMMJWWfF9wsRokuKjAZKXonjHpfsX%2F6%2BgrW6%2BwlMI%2F0ER3fOvrPUfGjI4ATsZgI%2BSLDwEYGJlv6SgFT7HNMbJr1rgOUhM%3D With nearly 15 combined years of experience in customer support, recruiting and operations/project management, I feel well equipped to handle any challenge that may come my way. I invest myself passionately and wholeheartedly in all of the business ventures that I have the opportunity to be a part of, with the motto that, if I don't immediately possess the right answer, I have the resources to find it. As a naturally empathetic person with a solutions-oriented attitude, I am able to relate to both customers and team members alike, allowing them to feel comfortable and understood, and to address any concerns with the best possible resolution for all parties involved. I am known for my exemplary work ethics and dedication, insightful perspectives, superior communication strategies, keen eye for trends and details, and excellence in customer care. I am proficient in all Microsoft applications, Zendesk, Mailchimp, and a variety of other applications, and as a rapid and self-led learner, am able to efficiently learn new systems with minimal instruction. In addition, I consider myself an expert in building and maintaining healthy business relationships and an all around operations support expert! Allow me to make your business my biggest passion!

    Groups: Pro Customer Service

    $25.56 /hr
    6,052 hours
    5.00
  5. Leah M.

    Leah M.

    Real Time Workforce Management Analyst

    United States - Tests: 4

    7 years of Call Center experience with 4 years in a Leadership Role Created Quality Monitoring and Email Audit form to capture the experience of the Consultant/Customer Created Monthly Performance Review and Key Performance Indicators Authentic communicator with experience in coaching and development of direct reports and peers

    $20.00 /hr
    1 hours
    5.00
  6. Nirmit D.

    Nirmit D.

    Engineer & iOS Developer

    India - Tests: 3

    Hello, I am Nirmit Dagly. By education, i am an engineer & currently working as a software developer in well-known company. I am ready to complete all the requirements with in time limits. I will charge nominal & prices will be negotiated as per the project requirements. To satisfy my client will be the first & foremost priority of my work.

    $11.11 /hr
    0 hours
    0.00
  7. Mary Abigail Luna

    Mary Abigail Luna

    Operations & Project Manager / Client Budget Manager / Office Manager

    Philippines - Tests: 11 - Portfolio: 10

    I started my career in a Business Process Outsourcing (call center) company, working B2B Collections for a top USA-based company. Telephone and email where the mediums used for collections. My duties as a collector included daily reporting, skip tracing, account reconciliation and account monitoring on top of collections. Systems included a CRM and a web-pased payment processing system. While there, I trained for a Professional Accounts Collection Course run by T.R.Paulsen and Associates and was certified in 2010. I stayed on with the company until June of 2012. Some of my notable skills are the ability to work either independently or in a team environment, average typing speed of 62 wpm with 97% accuracy, knowledge in skip tracing techniques, customer-centricity and an excellent handle on the English language; to name a few.

    $20.00 /hr
    977 hours
    4.42
  8. Trenia R.

    Trenia R.

    Social Media, Digital Advertising, PR, Internet Marketer, Crowdfunding

    United States - Tests: 16 - Portfolio: 10

    I am an experienced Social Media, Advertising and Internet Marketer, SEO Expert, Advanced Keyword Anaylsis, PR as well as offer consultation for Marketing and Small Business and Crowdfunding. www.TreniaToday.com Champion of social media tools and technologies, with a track record of creating and implementing successful social media programs. Keep up-to-date with constantly evolving technologies in Online Social networking, the blogosphere, search tools and Web 2.0, and work closely with clients to create innovative, effective campaigns. Extensive Internet Marketing Skills including Organic SEO, Blogging, Email Marketing, Niche Marketing, Social Media, Google, Forums, Article Writing, Spinning & Submission, Quality Backlinks, Keyword Analysis, Research & Generation, Video Production & Marketing and Affiliate Marketing. Developing, Implementing & Monitoring of SEO Campaigns. Expert knowledge of PPC Campaigns, Product Creations, Sales / Landing Pages, Blog Development, Joint-Venture elations, HTML, CSS, Wordpress, Google Analytics, Google Adsense /Adwords, Google Webmaster, Web CEO & Various SEO Tools. Expert Knowledge and Skills in: Developing and manage online marketing campaigns and effectively driving brand awareness, engagement and traffic to social media pages via Twitter, Pinterest, YouTube, Google+ and Facebook. Achieve a strong, visible social media presence and develop concepts with viral potential. Continuously monitor online public relations and ensure the success of client programs. Create and implement strategic, proactive and community building campaigns, promotions and contests centered on driving traffic to your website or storefront. Research followers, organizations and influences to grow fans, followers and engagement. Assess social media marketing strategies to determine rate of return. Identify and tap into new channels to optimize ROI and fuel revenue growth. Provide Internet Marketing & Search Engine Marketing consulting services which includes SEO, PPC, Local Search, Social Media, Web Development, Blogging, E-commerce, Website Analysis, and Website Maintenance Communicate with clients and help determine the strategy and execute the tactics necessary to drive traffic to web sites with ultimate goal of delivering a positive ROI via conversions, leads, and sales Performed keyword research for clients helping to identify targeted keywords to increase traffic and conversion for their business Created, implemented, analyzed and managed paid search marketing campaigns in Google Adwords & Yahoo and other PPC sites. Identified keyword opportunities and leveraged trending analysis via web analytics to increase traffic and conversions Utilized blogging platforms to create more than different microsites as an internet marketing incentive Place stories in BusinessWeek, Wired News, Computerworld and other key news outlets. Ensure placement in social content Web sites such as Digg, StumbleUpon, etc. Built a strong base of repeat business I am looking forward to working with you with your social media needs and I offer customized monthly packages as well. Contact and visit me today for your Social Media & Internet Marketing needs. www.TreniaToday.com Cheers, Trenia Today

    $65.00 /hr
    905 hours
    4.87
  9. Kenneth Aguilar Flores

    Kenneth Aguilar Flores

    Virtual Assistant and Customer Support rep

    Nicaragua - Tests: 12 - Portfolio: 2

    Eager to apply my experience as an award winning Supervisor, outstanding customer service representative and engaging team leader with 6000+ hrs of telephone experience managing inbound an/or outbound call. Highly motivated and professional committed to achieve highest possible client satisfaction. EXPERIENCE COACH/SUPERVISOR, SITEL NICARAGUA JUNE 2013 – FEBRUARY 2014 Responsibilities -Create an action plan that will help representatives to achieve monthly goals and metrics. -Communicate and recognize representatives for their daily performance and metric achievements. -Observe, Track, Analize and Follow up on Team Performance. -Supervise, manage and train newcoming and tenure representatives on how to provide great Customer Experience, Call handling skills, Service Level, Schedule Adherence, First Time Resolution, Average Handling Time, Attendance, Policies and Procedures. -Create skill and knowledge enhancement plans to sharpen team members skills and knowledge. -Weekly call auditing for Quality Assurance. Achievements -Top 5 Coach 3 times with an average of 85%. -Successfully implemented remediation plan to improve Overall Team Performance from 65% to 80% in October. -Average Team Customer Satisfaction rating of 80% in 6 months. CUSTOMER SERVICE, CHAT AND TELESALES REPRESENTATIVE, SITEL NICARAGUA JUNE 2010 – JUNE 2013 Responsibilities -Provide first point of contact for credit card customers with general inquiries, credit card payments, refunds, personal information updates, fraud assistance, disputes, balance transfers, online service and escalated calls. -Offer credit card benefits such as credit card insurance and free credit scores to customers. -Offer credit card balance transfers. -Escalations support representative. Achievements -Overall Customer satisfaction rating 90%. -Praised for outstanding customer service by management. SKILLS SUMMARY · Telephone skills · Customer support · Account management · Microsoft Office 2010 · Workforce management · Over the telephone sales · Sales and marketing CERTIFICATIONS 2013 HUMAN RESOURCES CERTIFICATION Coach course, Sitel Managua. 2013 MANAGING TEAM METRICS. Coach course, Sitel Managua. 2013 ACTION PLANING. Coach course, Sitel Managua. 2013 MOTIVATING A WINNING SALES TEAM. Coach course, Sitel Managua. Over the past 4 years I have worked in the call center industry, I have experience working for a major U.S. Credit Card Company in Customer Service, Chat, Telesales and Escalations. I also have experience supervising and managing a 16 people Team performance. All of this experience gave me great communication and call handling skills. I'm a very communicative person with my clients and superiors, a good practice I'd like to apply if I get hired for your services. I have a very large knowledge of computer programs and Microsoft Office and SEO. My native language is Spanish and my English level is fluent in both verbal and written however, since I'm not a native English speaker I do have a little accent. I'm able to perform well under pressure and I have very good time management skills, more importantly I'm a very hardworking person willing to give the best work ethic in any position that I'm assigned to. I am responsible, organized and a great team-player, proactive and willing to learn new opportunities and skills to get the job done.

    $5.56 /hr
    1,219 hours
    4.30
  10. Shalynne Hortezano

    Shalynne Hortezano

    QA Specialist/Personal Assistant/Data Enrty/Lead Mining

    Philippines - Tests: 4 - Portfolio: 10

    Specialties includes Sales/Telemarketing(Credit Card Pulling), Customer Service, Virtual Assistant, Social Media Posting(Hootsuite), Building Market Credibility in Wikipedia, Contact Database Management(Xero and Infusionsoft), Email (Asana, Gmail, Outlook), Posting ads,Web Research, Data Entry, Team Leader, Working on itineraries and any other administrative task. Experienced with Microsoft Office,Word,Outlook,Excel, Spreadsheet,Google docs, etc. I prefer to do hourly, but will consider a fixed priced job. "I will meet your deadline. And guarantee that can give you 100% satisfaction rate"

    $5.56 /hr
    295 hours
    4.99