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Last updated: October 1, 2015

Popular Workforce Management Searches

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Wamiq Haider

Wamiq Haider

Workforce Management Professional


Have vast experience (9+ Years)of setting up multiple contact center and managing them with 1500+ employee in outsourcing environment. Possess expertise in creating Budgets, Utilization, Forecasting, Schedules, KPI Assessments, SOPs and bringing maximum efficiency in a contact center and sales. On Education, I am a commerce Graduate and have Project Management Certification.

$30.00 /hr
0 hours

Erik Quiroga

Erik Quiroga

Business Operations & Financial Analyst | MBA |

United States - Portfolio: 4

Small, mid- size business consultant and corporate finance professional who enjoys solving complex challenges. My areas of interest are financial modeling, business development and growth, strategic planning, and equity valuations. I hold an MBA with a concentration in International Finance and a BBA with a concentration in Management. An avid reader of some of the worlds leading business publications, journals, and consulting articles such as the Harvard Business Review, Booth Capital Ideas, and Bain & Company to keep abreast with new fresh, ideas. This translates into actionable advice my clients can implement to gain a competitive advantage in their industry/ sector. My professional background includes business operations, logistics & supply chain solutions, and financial analysis while working global firms like UPS, Penske Logistics, and Ceva Logistics. In addition, I speak Spanish and understand the Hispanic culture very well, which should appeal to firms wishing to expand or do business in Mexico or Latin America.

$27.00 /hr
0 hours

Chuvasco Cruz

Chuvasco Cruz

SMM / Project Manager / Recruiter / Researcher / Team Leader

Philippines - Tests: 12

Dedicated and technically skilled business professional with a versatile administrative support skill, set and developed through experience as a Project and Process Officer, Team Development Leader and a CSR. Excel in resolving employee / employer challenges with innovative solutions, system and process improvements proven to increase efficiency and customer satisfaction. Offer advance Project Management skills for both Support and Operations and to all Project Campaigns. Specialized in Call Center Operations Management, Recruitment and Business Consultancy Services.

64% Job Success
$6.00 /hr
3,937 hours

Leah M.

Leah M.

Real Time Workforce Management Analyst

United States - Tests: 4

7 years of Call Center experience with 4 years in a Leadership Role Created Quality Monitoring and Email Audit form to capture the experience of the Consultant/Customer Created Monthly Performance Review and Key Performance Indicators Authentic communicator with experience in coaching and development of direct reports and peers

$20.00 /hr
1 hours

Adonnis Ong Briones

Adonnis Ong Briones

Resource And Workforce Management / Business Development Specialist

Philippines - Portfolio: 1

The phases of my journey and the positions I tenured rendering services to call center industries are products resulting from the laddered organizational structure of the company based on performance, adherence to company policies and majorly on productivity from the day I started to have this profession as a career. All information for the skills is pertinent and certified. And the companies I worked in are legitimate. Listing in order all the positions I have been from those 13 shaping years to hone my skills and by giving all and the best that I have from fruitful experiences from where I started for the initial roles in the industry, I would think it's about my passion for the duties and the kind of discipline towards work I have given is the key that opens the doors of opportunities to progress in the industry. I started working as a Customer Service Agent covering "Inbound/Outbound, Live Chat, Sales, Email and Tech Support." In a short period of time, I was able to climb up working for our company's administration and operation as an Assistant to Business Development Director, QA, Trainer, Workforce/Resource Management/Coordinated Services Specialist and now working as Business Development and product specialist to date. My mission and principle towards the journey working in this type of business, from these hard earned skills and long years of experience, is something that I would keep and a routine to practice. Moreover, to develop further until the day I can serve and deliver my purpose. All the best, Adonnis Ong Briones

$10.00 /hr
213 hours

Kenneth Aguilar Flores

Kenneth Aguilar Flores

Virtual Assistant and Customer Support rep

Nicaragua - Tests: 12 - Portfolio: 2

Eager to apply my experience as an award winning Supervisor, outstanding customer service representative and engaging team leader with 6000+ hrs of telephone experience managing inbound an/or outbound call. Highly motivated and professional committed to achieve highest possible client satisfaction. EXPERIENCE COACH/SUPERVISOR, SITEL NICARAGUA JUNE 2013 – FEBRUARY 2014 Responsibilities -Create an action plan that will help representatives to achieve monthly goals and metrics. -Communicate and recognize representatives for their daily performance and metric achievements. -Observe, Track, Analize and Follow up on Team Performance. -Supervise, manage and train newcoming and tenure representatives on how to provide great Customer Experience, Call handling skills, Service Level, Schedule Adherence, First Time Resolution, Average Handling Time, Attendance, Policies and Procedures. -Create skill and knowledge enhancement plans to sharpen team members skills and knowledge. -Weekly call auditing for Quality Assurance. Achievements -Top 5 Coach 3 times with an average of 85%. -Successfully implemented remediation plan to improve Overall Team Performance from 65% to 80% in October. -Average Team Customer Satisfaction rating of 80% in 6 months. CUSTOMER SERVICE, CHAT AND TELESALES REPRESENTATIVE, SITEL NICARAGUA JUNE 2010 – JUNE 2013 Responsibilities -Provide first point of contact for credit card customers with general inquiries, credit card payments, refunds, personal information updates, fraud assistance, disputes, balance transfers, online service and escalated calls. -Offer credit card benefits such as credit card insurance and free credit scores to customers. -Offer credit card balance transfers. -Escalations support representative. Achievements -Overall Customer satisfaction rating 90%. -Praised for outstanding customer service by management. SKILLS SUMMARY · Telephone skills · Customer support · Account management · Microsoft Office 2010 · Workforce management · Over the telephone sales · Sales and marketing CERTIFICATIONS 2013 HUMAN RESOURCES CERTIFICATION Coach course, Sitel Managua. 2013 MANAGING TEAM METRICS. Coach course, Sitel Managua. 2013 ACTION PLANING. Coach course, Sitel Managua. 2013 MOTIVATING A WINNING SALES TEAM. Coach course, Sitel Managua. Over the past 4 years I have worked in the call center industry, I have experience working for a major U.S. Credit Card Company in Customer Service, Chat, Telesales and Escalations. I also have experience supervising and managing a 16 people Team performance. All of this experience gave me great communication and call handling skills. I'm a very communicative person with my clients and superiors, a good practice I'd like to apply if I get hired for your services. I have a very large knowledge of computer programs and Microsoft Office and SEO. My native language is Spanish and my English level is fluent in both verbal and written however, since I'm not a native English speaker I do have a little accent. I'm able to perform well under pressure and I have very good time management skills, more importantly I'm a very hardworking person willing to give the best work ethic in any position that I'm assigned to. I am responsible, organized and a great team-player, proactive and willing to learn new opportunities and skills to get the job done.

88% Job Success
$5.56 /hr
1,219 hours



Web researching, Virtual Assistance and Data entry specialist.

Bangladesh - Tests: 7 - Portfolio: 3

* I have been working successfully in oDesk from 2 years and made my clients satisfied with my job. I have Excellent command in - ☞ Yahoo Answer; ☞ Keyword research; ☞ Creating On-screen Videos; ☞ Youtube Video Uploads; ☞ Youtube SEO; ☞ Blog commenting; ☞ Forum posting; ☞ Back-Linking; ☞ Web researching and Data entry; ☞ MS Word / MS Excel; ☞ Personal Assistance and Social media marketing; ☞ MS Word/Excel to PDF conversion; * I am fast and a hard-worker and fully dedicated to what I have been assigned to do.

89% Job Success
$4.00 /hr
123 hours

Shalynne Hortezano

Shalynne Hortezano

QA Specialist/Personal Assistant/Data Enrty/Lead Mining

Philippines - Tests: 4 - Portfolio: 10

Specialties includes Sales/Telemarketing(Credit Card Pulling), Customer Service, Virtual Assistant, Social Media Posting(Hootsuite), Building Market Credibility in Wikipedia, Contact Database Management(Xero and Infusionsoft), Email (Asana, Gmail, Outlook), Posting ads,Web Research, Data Entry, Team Leader, Working on itineraries and any other administrative task. Experienced with Microsoft Office,Word,Outlook,Excel, Spreadsheet,Google docs, etc. I prefer to do hourly, but will consider a fixed priced job. "I will meet your deadline. And guarantee that can give you 100% satisfaction rate"

100% Job Success
$5.56 /hr
406 hours

Naveen S

Naveen S

Help Desk Specialist

India - Tests: 7 - Portfolio: 4

My unique, Accuracy + Automation + Dedication + Speed = Quality + Savings, for my clients. I have an experience of 5 years in providing web application and administrative support services to customers across the globe, using ticketing systems, email clients and live chat. I am highly skilled in providing technical support (for web/ mobile apps), data handling, data research, database management, dispute resolution, database administration and customer account management. I am interested in taking up customer service, email handling, data quality analysis, application testing and workforce management jobs. In my experience, I also had an opportunity to lead a team of 5 engineers to excel in customer service. I am available on Skype, Mobile and Gmail during my working hours, ensuring amazing turn around times and best customer satisfaction indexes.

100% Job Success
$12.00 /hr
2,827 hours