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Workforce Management Upwork freelancers typically receive a client rating of 4.85.

Last updated: October 1, 2015

Popular Workforce Management Searches

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Tabinda H.

Tabinda H. Agency Contractor

Project Manager | Business Analyst

Pakistan - Tests: 2 - Portfolio: 2

- - - Experienced Project Manager with Analytical Skills, focused to deliver Remarkable Results through Agile & Winning Strategies - - - Over 7+ years of Progressive IT Experience, I have developed a Professional Character with Leadership & Team Management Skills. Being an Analyst, I have consistent urge to discover efficient ways how we can implement modern technologies for the success of a business process. I believe that all we need is the perfect blend of perspective and expertise to ensure the success of a project so I put my tenacious efforts to add value to projects connected to me and deliver remarkable results utilizing my proven experience & skills. Dynamic, Proactive & Autonomous ** SPECIALTIES ** — SCRUM with Basecamp and Trello — Web Technologies — User Experience Strategies — Website Wireframing & Prototyping — Analysis & Solution Assessment — Strategy Building & Creative Planning — Workforce Management — Workload & Stress Management — Content Management — Training & Consultancy — Technical Documentation *** Requirements Management: Expert in Requirements Planning and Management, Elicitation and Documentation techniques like BRD, RFP, SRS, User Stories, Functional Requirements Specification and Workflow Documents. *** Analysis Techniques: SWOT analysis with solution development methodologies including the modeling tools like Microsoft Visio and Microsoft Project. Confidently capable in Requirements Communication and Verification towards Solution Assessment. *** Web Development: Expertise in Custom-Made PHP/MySQL Applications - MVC Architecture (Codeigniter - Zend), WordPress and E-Commerce Solutions Development (Woocommerce & Magento), Sass & Javascript Libraries (backbone.js, angular.js), Front-End Development Frameworks, Managers & Tools (Grunt & Bower), Mobile Application Development (iOS - Android - PhoneGap)

Associated with: Dzyneage, KnackZone

100% Job Success
$25.00 /hr
208 hours

Wamiq Haider

Wamiq Haider

Workforce Management Professional


Have vast experience (9+ Years)of setting up multiple contact center and managing them with 1500+ employee in outsourcing environment. Possess expertise in creating Budgets, Utilization, Forecasting, Schedules, KPI Assessments, SOPs and bringing maximum efficiency in a contact center and sales. On Education, I am a commerce Graduate and have Project Management Certification.

$30.00 /hr
0 hours

Simone B.

Simone B. Agency Contractor

IT Project Manager - Web & Mobile development

Czech Republic

CEO of BoreCorp s.r.o. IT start up based in Prague (CZ): specialized in Web & Mobile App Development. Skilled and Experienced Project Manager specialized in outsourcing of complex projects with 4 years impressive track records. Focus on providing the best quality/price ratio respecting deadlines and integrating requirements with own knowledge. Creative thinker and well-recognized troubleshooter. Strong negotiation and soft skills, organizational behaviour and great communication result in great quality works. If you want your projects to be driven to the result hire me, and forget the complexity of hiring and managing freelancers (especially from LLCC).

Associated with: borecorp

75% Job Success
$20.00 /hr
12 hours

Erik Quiroga

Erik Quiroga

Business Operations & Financial Analyst | MBA |

United States - Portfolio: 4

Small, mid- size business consultant and corporate finance professional who enjoys solving complex challenges. My areas of interest are financial modeling, business development and growth, strategic planning, and equity valuations. I hold an MBA with a concentration in International Finance and a BBA with a concentration in Management. An avid reader of some of the worlds leading business publications, journals, and consulting articles such as the Harvard Business Review, Booth Capital Ideas, and Bain & Company to keep abreast with new fresh, ideas. This translates into actionable advice my clients can implement to gain a competitive advantage in their industry/ sector. My professional background includes business operations, logistics & supply chain solutions, and financial analysis while working global firms like UPS, Penske Logistics, and Ceva Logistics. In addition, I speak Spanish and understand the Hispanic culture very well, which should appeal to firms wishing to expand or do business in Mexico or Latin America.

$27.00 /hr
0 hours

Chuvasco Cruz

Chuvasco Cruz

SMM / Project Manager / Recruiter / Researcher / Team Leader

Philippines - Tests: 12

Dedicated and technically skilled business professional with a versatile administrative support skill, set and developed through experience as a Project and Process Officer, Team Development Leader and a CSR. Excel in resolving employee / employer challenges with innovative solutions, system and process improvements proven to increase efficiency and customer satisfaction. Offer advance Project Management skills for both Support and Operations and to all Project Campaigns. Specialized in Call Center Operations Management, Recruitment and Business Consultancy Services.

64% Job Success
$6.00 /hr
3,937 hours

Leah M.

Leah M.

Real Time Workforce Management Analyst

United States - Tests: 4

7 years of Call Center experience with 4 years in a Leadership Role Created Quality Monitoring and Email Audit form to capture the experience of the Consultant/Customer Created Monthly Performance Review and Key Performance Indicators Authentic communicator with experience in coaching and development of direct reports and peers

$20.00 /hr
1 hours

Adonnis Ong Briones

Adonnis Ong Briones

Resource And Workforce Management / Business Development Specialist

Philippines - Portfolio: 1

The phases of my journey and the positions I tenured rendering services to call center industries are products resulting from the laddered organizational structure of the company based on performance, adherence to company policies and majorly on productivity from the day I started to have this profession as a career. All information for the skills is pertinent and certified. And the companies I worked in are legitimate. Listing in order all the positions I have been from those 13 shaping years to hone my skills and by giving all and the best that I have from fruitful experiences from where I started for the initial roles in the industry, I would think it's about my passion for the duties and the kind of discipline towards work I have given is the key that opens the doors of opportunities to progress in the industry. I started working as a Customer Service Agent covering "Inbound/Outbound, Live Chat, Sales, Email and Tech Support." In a short period of time, I was able to climb up working for our company's administration and operation as an Assistant to Business Development Director, QA, Trainer, Workforce/Resource Management/Coordinated Services Specialist and now working as Business Development and product specialist to date. My mission and principle towards the journey working in this type of business, from these hard earned skills and long years of experience, is something that I would keep and a routine to practice. Moreover, to develop further until the day I can serve and deliver my purpose. All the best, Adonnis Ong Briones

$10.00 /hr
213 hours

Trenia R.

Trenia R.

Social Media, Digital Advertising, PR, Internet Marketer, Crowdfunding

United States - Tests: 16 - Portfolio: 10

I am an experienced Social Media, Advertising and Internet Marketer, SEO Expert, Advanced Keyword Anaylsis, PR as well as offer consultation for Marketing and Small Business and Crowdfunding. Champion of social media tools and technologies, with a track record of creating and implementing successful social media programs. Keep up-to-date with constantly evolving technologies in Online Social networking, the blogosphere, search tools and Web 2.0, and work closely with clients to create innovative, effective campaigns. Extensive Internet Marketing Skills including Organic SEO, Blogging, Email Marketing, Niche Marketing, Social Media, Google, Forums, Article Writing, Spinning & Submission, Quality Backlinks, Keyword Analysis, Research & Generation, Video Production & Marketing and Affiliate Marketing. Developing, Implementing & Monitoring of SEO Campaigns. Expert knowledge of PPC Campaigns, Product Creations, Sales / Landing Pages, Blog Development, Joint-Venture elations, HTML, CSS, Wordpress, Google Analytics, Google Adsense /Adwords, Google Webmaster, Web CEO & Various SEO Tools. Expert Knowledge and Skills in: Developing and manage online marketing campaigns and effectively driving brand awareness, engagement and traffic to social media pages via Twitter, Pinterest, YouTube, Google+ and Facebook. Achieve a strong, visible social media presence and develop concepts with viral potential. Continuously monitor online public relations and ensure the success of client programs. Create and implement strategic, proactive and community building campaigns, promotions and contests centered on driving traffic to your website or storefront. Research followers, organizations and influences to grow fans, followers and engagement. Assess social media marketing strategies to determine rate of return. Identify and tap into new channels to optimize ROI and fuel revenue growth. Provide Internet Marketing & Search Engine Marketing consulting services which includes SEO, PPC, Local Search, Social Media, Web Development, Blogging, E-commerce, Website Analysis, and Website Maintenance Communicate with clients and help determine the strategy and execute the tactics necessary to drive traffic to web sites with ultimate goal of delivering a positive ROI via conversions, leads, and sales Performed keyword research for clients helping to identify targeted keywords to increase traffic and conversion for their business Created, implemented, analyzed and managed paid search marketing campaigns in Google Adwords & Yahoo and other PPC sites. Identified keyword opportunities and leveraged trending analysis via web analytics to increase traffic and conversions Utilized blogging platforms to create more than different microsites as an internet marketing incentive Place stories in BusinessWeek, Wired News, Computerworld and other key news outlets. Ensure placement in social content Web sites such as Digg, StumbleUpon, etc. Built a strong base of repeat business I am looking forward to working with you with your social media needs and I offer customized monthly packages as well. Contact and visit me today for your Social Media & Internet Marketing needs. Cheers, Trenia Today

75% Job Success
$65.00 /hr
905 hours

Naveen S

Naveen S

Help Desk Specialist

India - Tests: 7 - Portfolio: 4

My unique, Accuracy + Automation + Dedication + Speed = Quality + Savings, for my clients. I have an experience of 5 years in providing web application and administrative support services to customers across the globe, using ticketing systems, email clients and live chat. I am highly skilled in providing technical support (for web/ mobile apps), data handling, data research, database management, dispute resolution, database administration and customer account management. I am interested in taking up customer service, email handling, data quality analysis, application testing and workforce management jobs. In my experience, I also had an opportunity to lead a team of 5 engineers to excel in customer service. I am available on Skype, Mobile and Gmail during my working hours, ensuring amazing turn around times and best customer satisfaction indexes.

100% Job Success
$12.00 /hr
2,839 hours