Workforce Management Professionals & Consultants

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Workforce Management Job Cost Overview

Typical total cost of Upwork Workforce Management projects based on completed and fixed-price jobs.

Upwork Workforce Management Jobs Completed Quarterly

On average, 4 Workforce Management projects are completed every quarter on Upwork.

4

Time to Complete Upwork Workforce Management Jobs

Time needed to complete a Workforce Management project on Upwork.

Average Workforce Management Freelancer Feedback Score

Workforce Management Upwork freelancers typically receive a client rating of 4.69.

4.69
Last updated: May 1, 2015

Popular Workforce Management Searches

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  1. Sanshiree G.

    Sanshiree G.

    Workforce Management

    Philippines - Last active: 4 months ago

    I've been working with Workforce Management for 8 years now, i'm proficient with RTA, Forecasting and Scheduling, Capacity Planning and working on reports for clients and different projects. I'm very passionate and dedicated when it comes to work, and able to handle multi-tasked jobs; multitalented; artistically creative; and highly motivated to perform tasks; good and effective in both verbal and written presentations; have sense of humor that can communicate or interact with people; willing to learn new skills; have pleasing personality; can manage my time properly; computer literate (proficient in MS Word and MS Excel).

    $3.00 /hr
    0 hours
    0.00
  2. Jerome A.

    Jerome A.

    Workforce Management - Coordinator

    Philippines - Last active: 1 month ago - Tests: 5 - Portfolio: 3

    With 8 years experience on BPO industry, I have experienced almost all position starting from the bottom level up to workforce management. During the experience, I have been a team lead and a trainer for operations which I helped on agents' personal development and support operations to achieve their contract goals. My role with workforce management is to support operations on proper execution of staffing plans, break management and real-time queue watch to ensure agent efficiency, and to handle shrinkage such as leaves, proper use of phone auxes, real-time schedule adjustments, and break patterns. I am in pursuit of a full or part time position on any profession that may require my experience that may help your company achieve service excellence.

    $6.67 /hr
    0 hours
    0.00
  3. Alvin Salvan

    Alvin Salvan

    Workforce Management Analyst

    Philippines - Last active: 1 month ago - Tests: 2

    For almost 5 years, I've been working as a Workforce Analyst. I analyze historical performance to make forecast on the incoming calls or tickets and I also manage schedule changes, make reports for operations so they can track all non-adherent agents in the production, manage scheduling process, and real-time approval of VTOs, meetings and other OFF-Phone Work Activities. I am very good in Excel program, CMS, eWFM and Verint. In this line of work, realtime decision making is a must and must be accurate because it will affect the outcome on the production. I work in a timely manner and very keen to details.

    $10.00 /hr
    0 hours
    0.00
  4. Ken Ferdinand Fabella

    Ken Ferdinand Fabella

    Workforce Management Analyst / Graphic Designer

    Philippines - Last active: 06/25/2014 - Tests: 2

    Over the last year, i was able to create data analysis templates(Excel Based), accomplish basic workforce planning and Resource Planning. I am a Real time Analyst by profession but is currently doing basic Resource Planning for Contact Center setting. based from actual day to day performance, I have made several recommendations that greatly improved business process. I am also skilled with basic forecasting.

    $50.00 /hr
    0 hours
    0.00
  5. Sally Claire Diesto

    Sally Claire Diesto

    Workforce Management Supervisor

    Philippines - Last active: 3 months ago

    7 years in Workforce Management, launched various accounts (AT&T, Expedia, Adobe, Time Warner Cable, Research In Motion, Caesars Entertainment, Hawaiian Airlines, 1-800-Flowers), MS Excel proficient, with supervisory and account management skills.

    $5.00 /hr
    0 hours
    0.00
  6. Prince John Dinoro

    Prince John Dinoro

    Experienced Workforce Management Reports Analyst

    Philippines - Last active: 01/01/2014

    Worked with different clients especially BPO clients. Has great work ethics. Can work and be efficient 100% without supervision. Can work with different tools provided by client. Can learn and highly trainable. Computer Savvy

    $11.11 /hr
    0 hours
    0.00
  7. Tahseen Fasih

    Tahseen Fasih

    Business Analyst & Workforce Management Specialist

    Pakistan - Last active: 11/10/2013 - Tests: 3

    I have been working as a Manager in a Leading organization of Pakistan with its offices in Gulf Countries who deals in BPO (Business Process Outsourcing) and Business Implementation. I have vast experience of Customer Services, Workforce Management, Business Planning, Business Analysis & Reporting.

    $11.11 /hr
    0 hours
    0.00
  8. Mark John Alvero

    Mark John Alvero

    Associate Manager, Global Workforce Management - Resource Planning

    Philippines - Last active: 1 month ago - Tests: 6

    Over the last 5 years, I have developed my skills in real time management, workforce management (capacity and resource planning) and reporting (Microsoft Excel). Managing and improving KPI's (Key Performance Indicators) are my main goals. I've also attended the following trainings;  Workforce Management Overview  Time Management  Queue Management for Coaches  Managing AHT and Service Levels  Managing Schedule Adherence  Managing Team Metrics  BTP Practical Application (Billed To Paid)  BTT (Basic Training for Trainers)  IEX Intraday Management  IEX Real-Time Adherence  Impact Calculator  Introduction to Business Objects  Root Cause Analysis  Variance Management Practical Application  Business Reviews (GMR, CBR and WBR)  Managing Conflicts  Flawless Execution  IEX R4 Training  Forecasting

    $7.78 /hr
    31 hours
    4.05
  9. Paolo Olvido

    Paolo Olvido

    Business Process, Process Improvement, Workforce Management Analyst

    Philippines - Last active: 9 days ago - Tests: 2

    Over the last six years, I have written a wide range of articles, press releases, online and traditional promotional materials, and the like for start-up companies, small businesses, and individuals. My competency lies in complete detail management and research of writing projects. I seek opportunities to further widen my experience by offering my services to you and your business. I am part of the business process outsourcing world with experiences in call-handling, team management, data analysis, productivity assurance, and client reporting. I also have experience in the following that I deem relevant to my primary skills: HTML, basic PHP, Microsoft Office Excel, Microsoft Office PowerPoint, and SEO-based writing.

    $12.00 /hr
    0 hours
    0.00