Zendesk Guru and Expert Tech support/customer support professional
-Excellent Spoken and Written English skills.
-Over 10 years experience working in Application Tech support with large Global companies as well as startups.
- 3 and half years as a Global Tech support manager supporting Enterprise software applications to Fortune 500 companies around the world, managed a team of about 10 people. Created the team from ground up, involved in hiring, training and managing the team of support engineers.
- 2 years experience in Zendesk and GoodData. Expertise in setup, advanced configuration and Administration of Zendesk and GoodData (the analytics component of Zendesk), please refer to https://support.serus.com for my earlier installation I had done from scratch including phone and chat support integration.
-Excellent Technical knowledge of several Web and Cloud technologies.
-Proven and certified customer support skills. Knows how to work with even difficult customers.
-Disciplined and hard working work ethic that enables me to work in any shift of the day or night.
-Have reliable high speed internet (with a backup connection in case this fails), powerful laptops(both Windows and Linux) and power backup along with a dedicated work space that allows me to work undisturbed.
-Experienced in Business Analytics, BI tools , ERP software and Supply chain management software.