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Zendesk Job Cost Overview

Typical total cost of Upwork Zendesk projects based on completed and fixed-price jobs.

Upwork Zendesk Jobs Completed Quarterly

On average, 67 Zendesk projects are completed every quarter on Upwork.

67

Time to Complete Upwork Zendesk Jobs

Time needed to complete a Zendesk project on Upwork.

Average Zendesk Freelancer Feedback Score

Zendesk Upwork freelancers typically receive a client rating of 4.62.

4.62
Last updated: August 1, 2015
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  1. Rhea Gultian

    Rhea Gultian

    Zendesk / Email / Live-Chat Support

    Philippines - Tests: 10 - Portfolio: 8

    To get a challenging yet rewarding work responsibilities in the field of Customer Service, Sales, Training & General Virtual Assistance where I can apply my skills and previous experiences while ensuring to deliver excellent results leading to long term working relationship. My 5 year over all work experiences are mainly focused on customer support/sales and virtual administrative assistance. Those experiences I have, would certainly be a value. For me, my work is more than a job. I am someone who is willing to stay late and work over time just to make sure special projects were taken care of. I am highly organized, can work independently with or without supervision, detail-oriented & a fast learner. I always welcome challenges & interested in opportunities promoting growth and offering professional advancement. I am proud to be a team player & a leader, looking for a long term employment where I can be a valued member of the team. I am self motivated, can multitask and very resourceful in completing projects with the ability to work calmly under pressure.

    $5.78 /hr
    4,890 hours
    4.87
  2. Paco Sebastian Sunico

    Paco Sebastian Sunico Agency Contractor

    Email and Zendesk Customer Support Specialist

    Philippines - Tests: 10

    I have over 7 years of experience in customer service including 5 years in the financial industry handling complex issues with billing, payments, taxes, insurance and even escrow. I have used a number of systems including custom Siebel systems and more recently, Zendesk. I also have extensive experience in remote computer troubleshooting and virus removal services. I have extensive experience in Microsoft Office, Adobe Photoshop, and with Google drive. These tools help me create eye-catching presentations; edit photos and create templates; and create online reports and tables for my team. I'm a friendly, results-driven, goal-oriented professional able to multi-task and head projects with a team or become an individual contributor where I can train and coach my team to keep them driven to reach the goal. I look forward to working with you as a customer service representative or your technical support staff.

    Associated with: TRISIS Contact Solutions

    $5.56 /hr
    972 hours
    5.00
  3. Joanne marie P.

    Joanne marie P.

    Live Chat/Zendesk Customer Service Specialist

    Philippines - Tests: 4 - Portfolio: 3

    I have been in the customer service industry for 6 years now. I have worked as an article write in a small scale call center, then a month after, I worked as customer service representative in one of the pioneering BPO companies here in the Philippines. During my stay in this company, I have been an assistant team leader and do admin tasks as assigned by my superior; I have also experienced using the CosmoUniverse for taking calls- inbound/outbound. After 2 years in the Call center industry, I decided to work from home. Since 2011, I have been working using Zendesk. I have also worked as an appointment setter, researcher, and just recently, a livechat support specialist. I do have experiences in using Microsoft word, and Google drive. I am hard-working and pays attention to detail. Furthermore, I always ensure that I deliver as I promised.

    $4.22 /hr
    6,205 hours
    5.00
  4. Cyrus jeffrey amatorio M.

    Cyrus jeffrey amatorio M.

    Zendesk and Live Chat Support Specialist

    Philippines - Tests: 5 - Portfolio: 17

    Hello, I am an expert Zendesk and Live Chat Support Specialist. For over 4 years, I have provided high quality customer service experience to my clients assisting them in managing customer issues such as refunds, account verification, order tracking, handling customer complaints, assisting in creating a profile for building up a database, and other administrative task or concerns. I am also comfortable in speaking and writing in English. As a customer service provider, I also experienced in using professional Live Chat for handling customer issues as mention and also well adept in using Shopify, Volusion, Amazon Seller Central, Ebay, BigCommerce, Zopim, LiveChat.com Thank you so much for reading and please don't hesitate to get in touch with me. I am excited to discuss and assist you on your next great project!

    $4.44 /hr
    8,985 hours
    3.57
  5. Josh Bukstein

    Josh Bukstein

    Customer Support Agent Management & Zendesk Expert

    United States - Portfolio: 1

    I am an experienced Customer Support/Service Manager looking to help companies move through their high volume queues, set up initial processes and use Zendesk effectively. I have many years experience working directly for new consumer electronics/hardware startups here in San Francisco so I specialize in logistics coordination, bug tracking and onboarding of new support agents. Need someone to come in and help with your support problems? Let me know! TOOLS: E-Commerce: Shopify, Celery, Stripe, Paypal, Amz Payments Customer Support & Community: Zendesk, Get Satisfaction Organization & CRM: Asana, Trello, Calendly, Nutshell Presentations: Keynote, PowerPoint, Prezi Internal: Office Suite, Custom HR/Accounting, Xero Technical: JIRA/Confluence, Crashlytics, Phabricator, Pivotal Communication: Slack, Skype, Google Suite MAXIM: Acknowledge the customer’s issues Empathize with the customer’s situation Act for the customer’s benefit Retain customer by creating genuine relationships Advocate for the customer internally

    $55.56 /hr
    0 hours
    0.00
  6. Gia Macil Concha Egusquiza

    Gia Macil Concha Egusquiza Agency Contractor

    Live Chat and Zendesk Customer Service Specialist

    Philippines - Tests: 6

    I have more than 5 years of experience in Customer Service (Phone, Email and Chat). I have handled Escalations - dealing with complex problems and disputes. For 3 years, I have worked as a Travel Specialist - handling customer's complaints, booking reservations, cancel and modify itineraries and reservations, working hand in hand with Hotels, Airlines and Car Rentals to provide solutions to customer's needs and wants, I am experienced in using in Zopim , Live Chat, Zendesk and Shopify. Being in the business for several years, I have acquired the right skills and attitude to provide excellent quality customer service so may it be Chat, Email or Phone Support you need, I can help you with that!

    Associated with: MAGNIFICO, DigiNomads

    $3.00 /hr
    715 hours
    2.95
  7. Jeselle D.

    Jeselle D.

    Real Estate/Customer Support/Zendesk/Email Handling/Live Chat Operator

    Philippines - Tests: 3 - Portfolio: 2

    I am a administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Quick learner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality. Looking for a job where I could hone my skills and contribute to the success of the company I'll be working with. Previous work experiences include market research, customer support for a travel agency, real estate software virtual assistant, and currently an all around real estate VA.

    $6.67 /hr
    525 hours
    4.99
  8. Raghunandan Matam

    Raghunandan Matam

    Zendesk Guru and Expert Tech support/customer support professional

    India - Tests: 2

    -Excellent Spoken and Written English skills. -Over 10 years experience working in Application Tech support with large Global companies as well as startups. - 3 and half years as a Global Tech support manager supporting Enterprise software applications to Fortune 500 companies around the world, managed a team of about 10 people. Created the team from ground up, involved in hiring, training and managing the team of support engineers. - 2 years experience in Zendesk and GoodData. Expertise in setup, advanced configuration and Administration of Zendesk and GoodData (the analytics component of Zendesk), please refer to https://support.serus.com for my earlier installation I had done from scratch including phone and chat support integration. -Excellent Technical knowledge of several Web and Cloud technologies. -Proven and certified customer support skills. Knows how to work with even difficult customers. -Disciplined and hard working work ethic that enables me to work in any shift of the day or night. -Have reliable high speed internet (with a backup connection in case this fails), powerful laptops(both Windows and Linux) and power backup along with a dedicated work space that allows me to work undisturbed. -Knowledge of and experience in Website hosting. Expertise in Linux, Tomcat server, CPanel , WHM, DNS, FTP, command line skills, WebEx, GotoMyPC, Remote Desktop, VMWare, Email services, Nagios, setting up Cronjobs, Linux scripts, MySQL, HTML, JavaScript, Bugzilla, JIRA and Wordpress. -Experienced in Business Analytics, BI tools , ERP software and Supply chain management software.

    $12.00 /hr
    1 hours
    1.00
  9. Jomarie L.

    Jomarie L.

    Live Chat Operator | Email Support with Zendesk Experience

    Philippines - Tests: 8 - Portfolio: 4

    A proven 6+ years of experience handling customer relations via inbound, outbound, email and live chat with over the top dedication and determination to help my client's need are addressed accordingly. Expresses my desire to lean/excel in Sales and Marketing. I am extremely enthusiastic and can work well with other people. I am able to analyze, solve problems and think strategically. I am also a highly motivated individual that can multitask and can type as 50 words per minute allowing me to provide immediate responses. I have strong analytical skills that aids me in welcoming fresh challenges. I look forward to working with you and contribute to your ongoing success.

    $4.00 /hr
    637 hours
    4.81
  10. Mary Mae Gonzalez

    Mary Mae Gonzalez

    Customer Service, Zendesk, Email Support, Virtual Assistant, Mailchimp

    Philippines - Tests: 2 - Portfolio: 3

    I am well experienced and can deliver great results for clients! Previously handled zendesk and mailchimp customer support and I am certain to be one of the top employee here in Upwork. With over 5 years of experience in customer support handling directory assistance and sprint customer support, I am dedicated, honest and can assure clients professionalism. Below is my Internet speed, , http://www.speedtest.net/my-result/3513786226

    $9.00 /hr
    1,695 hours
    4.65