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Zendesk Job Cost Overview

Typical total cost of Upwork Zendesk projects based on completed and fixed-price jobs.

Upwork Zendesk Jobs Completed Quarterly

On average, 74 Zendesk projects are completed every quarter on Upwork.

74

Time to Complete Upwork Zendesk Jobs

Time needed to complete a Zendesk project on Upwork.

Average Zendesk Freelancer Feedback Score

Zendesk Upwork freelancers typically receive a client rating of 4.63.

4.63
Last updated: September 1, 2015
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  1. Swapnil R.

    Swapnil R.

    Zendesk Customer Service Specialist

    United Kingdom - Tests: 7

    I have a few years of experience in customer service. I have helped various clients using Zendesk and other tools. My regular duties have been supporting customers through email and live-chat software about any queries related to processing orders, refund, feedback and other technical issues. I am a very organized person and have been using MS Word, MS Excel, MS Outlook and Google Drive for managing the data. I am confident in handling various tasks in one go with a proven record of reliability. I am flexible with the duties and help customers to get the best experience out of my service.

    $5.99 /hr
    0 hours
    4.97
  2. Paco Sebastian Sunico

    Paco Sebastian Sunico Agency Contractor

    Email and Zendesk Customer Support Specialist

    Philippines - Tests: 10

    I have over 7 years of experience in customer service including 5 years in the financial industry handling complex issues with billing, payments, taxes, insurance and even escrow. I have used a number of systems including custom Siebel systems and more recently, Zendesk. I also have extensive experience in remote computer troubleshooting and virus removal services. I have extensive experience in Microsoft Office, Adobe Photoshop, and with Google drive. These tools help me create eye-catching presentations; edit photos and create templates; and create online reports and tables for my team. I'm a friendly, results-driven, goal-oriented professional able to multi-task and head projects with a team or become an individual contributor where I can train and coach my team to keep them driven to reach the goal. I look forward to working with you as a customer service representative or your technical support staff.

    Associated with: TRISIS Contact Solutions

    $5.56 /hr
    989 hours
    5.00
  3. Joanne marie P.

    Joanne marie P.

    Live Chat/Zendesk Customer Service Specialist

    Philippines - Tests: 4 - Portfolio: 3

    I have been in the customer service industry for 6 years now. I have worked as an article write in a small scale call center, then a month after, I worked as customer service representative in one of the pioneering BPO companies here in the Philippines. During my stay in this company, I have been an assistant team leader and do admin tasks as assigned by my superior; I have also experienced using the CosmoUniverse for taking calls- inbound/outbound. After 2 years in the Call center industry, I decided to work from home. Since 2011, I have been working using Zendesk. I have also worked as an appointment setter, researcher, and just recently, a livechat support specialist. I do have experiences in using Microsoft word, and Google drive. I am hard-working and pays attention to detail. Furthermore, I always ensure that I deliver as I promised.

    $4.22 /hr
    6,205 hours
    5.00
  4. Rhea Gultian

    Rhea Gultian

    Experienced CSR (phone, email, live-chat & Zendesk)

    Philippines - Tests: 10 - Portfolio: 8

    To get a challenging yet rewarding work responsibilities in the field of Customer Service, Sales, Training & Recruitment where I can apply my skills and previous experiences while ensuring to deliver excellent results leading to long term working relationship. 1. Have proven aptitude & knowledge of sales techniques and providing exceptional customer service 2. Highly organized, can work independently with or without supervision, detail-oriented & a fast learner 3. Honest, resourceful and is passionate for Success 4. Positive, Goal-oriented, Problem-solver and a thinker 5. Familiar in using most common web application & tools in working virtually . Have android phones, wired Internet connection, with 2 computers, 1 laptop and 2 different wireless internet back up, a printer, uninterrupted power supply & dedicated landline. "Successful People are those self-starters who always work hard even if no one is looking after their shoulders."

    $5.78 /hr
    4,950 hours
    4.87
  5. Marco rafhael M.

    Marco rafhael M. Agency Contractor

    ZenDesk Live Chat and Email Support

    Philippines - Tests: 11

    Since 2005, I have been working for call center or BPO companies. I have improved my typing skills, being in an email and chat support account, developed my leadership skills by getting promoted as an Assistant Team Leader and by undergoing Leadership training/s, and enhanced my training facilitation skills by participating in Basic Instructor Training and Train-The-Trainer certification, and going up the ladder in the training field as a Process (Product) Trainer. My core competency lies in email and chat support, being able to type 55-65 wpm, with 100% accuracy. I have experience in using ZenDesk as a ticketing system. I can also create PowerPoint presentations based on materials given to me, making sure that all the essential details are included and discussed. I also have experiences in massive Data Entry tasks, setting up accounts for clients of one of the biggest payroll company in the United States. This ranges from entering company profiles, employee information, including tax setup, payroll earnings and deductions, etc.

    Groups: Pro Customer Service

    Associated with: GivJob

    $9.00 /hr
    1,326 hours
    4.23
  6. Cyrus jeffrey amatorio M.

    Cyrus jeffrey amatorio M.

    Zendesk and Live Chat Support Specialist

    Philippines - Tests: 5 - Portfolio: 17

    Hello, I am an expert Zendesk and Live Chat Support Specialist. For over 4 years, I have provided high quality customer service experience to my clients assisting them in managing customer issues such as refunds, account verification, order tracking, handling customer complaints, assisting in creating a profile for building up a database, and other administrative task or concerns. I am also comfortable in speaking and writing in English. As a customer service provider, I also experienced in using professional Live Chat for handling customer issues as mention and also well adept in using Shopify, Volusion, Amazon Seller Central, Ebay, BigCommerce, Zopim, LiveChat.com Thank you so much for reading and please don't hesitate to get in touch with me. I am excited to discuss and assist you on your next great project!

    $4.44 /hr
    9,002 hours
    3.57
  7. Josh Bukstein

    Josh Bukstein

    Customer Support Agent Management & Zendesk Expert

    United States - Portfolio: 1

    I am an experienced Customer Support/Service Manager looking to help companies move through their high volume queues, set up initial processes and use Zendesk effectively. I have many years experience working directly for new consumer electronics/hardware startups here in San Francisco so I specialize in logistics coordination, bug tracking and onboarding of new support agents. Need someone to come in and help with your support problems? Let me know! TOOLS: E-Commerce: Shopify, Celery, Stripe, Paypal, Amz Payments Customer Support & Community: Zendesk, Get Satisfaction Organization & CRM: Asana, Trello, Calendly, Nutshell Presentations: Keynote, PowerPoint, Prezi Internal: Office Suite, Custom HR/Accounting, Xero Technical: JIRA/Confluence, Crashlytics, Phabricator, Pivotal Communication: Slack, Skype, Google Suite MAXIM: Acknowledge the customer’s issues Empathize with the customer’s situation Act for the customer’s benefit Retain customer by creating genuine relationships Advocate for the customer internally

    $55.56 /hr
    0 hours
    0.00
  8. Gia Macil Concha Egusquiza

    Gia Macil Concha Egusquiza Agency Contractor

    Live Chat and Zendesk Customer Service Specialist

    Philippines - Tests: 6

    I have more than 5 years of experience in Customer Service (Phone, Email and Chat). I have handled Escalations - dealing with complex problems and disputes. For 3 years, I have worked as a Travel Specialist - handling customer's complaints, booking reservations, cancel and modify itineraries and reservations, working hand in hand with Hotels, Airlines and Car Rentals to provide solutions to customer's needs and wants, I am experienced in using in Zopim , Live Chat, Zendesk and Shopify. Being in the business for several years, I have acquired the right skills and attitude to provide excellent quality customer service so may it be Chat, Email or Phone Support you need, I can help you with that!

    Associated with: MAGNIFICO, DigiNomads

    $3.00 /hr
    734 hours
    2.95
  9. Mary Mae Gonzalez

    Mary Mae Gonzalez

    Customer Service, Zendesk, Email Support, Virtual Assistant, Mailchimp

    Philippines - Tests: 2 - Portfolio: 3

    I am well experienced and can deliver great results for clients! Previously handled zendesk and mailchimp customer support and I am certain to be one of the top employee here in Upwork. With over 5 years of experience in customer support handling directory assistance and sprint customer support, I am dedicated, honest and can assure clients professionalism. Below is my Internet speed, , http://www.speedtest.net/my-result/3513786226

    $9.00 /hr
    1,695 hours
    4.65
  10. Jomarie L.

    Jomarie L.

    Live Chat Operator | Email Support with Zendesk Experience

    Philippines - Tests: 8 - Portfolio: 4

    A proven 6+ years of experience handling customer relations via inbound, outbound, email and live chat with over the top dedication and determination to help my client's need are addressed accordingly. Expresses my desire to lean/excel in Sales and Marketing. I am extremely enthusiastic and can work well with other people. I am able to analyze, solve problems and think strategically. I am also a highly motivated individual that can multitask and can type as 50 words per minute allowing me to provide immediate responses. I have strong analytical skills that aids me in welcoming fresh challenges. I look forward to working with you and contribute to your ongoing success.

    $4.00 /hr
    667 hours
    4.81