Customer Support Agent Management & Zendesk Expert
I am an experienced Customer Support/Service Manager looking to help companies move through their high volume queues, set up initial processes and use Zendesk effectively.
I have many years experience working directly for new consumer electronics/hardware startups here in San Francisco so I specialize in logistics coordination, bug tracking and onboarding of new support agents.
Need someone to come in and help with your support problems? Let me know!
E-Commerce: Shopify, Celery, Stripe, Paypal, Amz Payments
Customer Support & Community: Zendesk, Get Satisfaction
Organization & CRM: Asana, Trello, Calendly, Nutshell
Presentations: Keynote, PowerPoint, Prezi
Internal: Office Suite, Custom HR/Accounting, Xero
Technical: JIRA/Confluence, Crashlytics, Phabricator, Pivotal
Communication: Slack, Skype, Google Suite
Acknowledge the customer’s issues
Empathize with the customer’s situation
Act for the customer’s benefit
Retain customer by creating genuine relationships
Advocate for the customer internally