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Last updated: October 1, 2015
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Shawn Peterson

Shawn Peterson

Business Consultant, Customer Support Expert

United States - Tests: 4

MBA, Business professional with 10+ years high level customer service experience and 10 years experience in the financial markets professionally and personally. I work quickly and am very thorough and organized. I am honest and communicate well to get the task done effectively and to your complete satisfaction. Extensive experience with Operations Management, business process creation and support team management. I have extensive experience with Zendesk and other CRM systems as well as managing teams of freelance contractors for support and sales contracts.

100% Job Success
$16.67 /hr
1,950 hours

Arthur Jhon Alipante

Arthur Jhon Alipante Agency Contractor

Sales and Support Agency Manager

Philippines - Tests: 3 - Portfolio: 1

I am currently serving as a Customer Support specialist at gTeam FZ LLC providing valuable phone, chat, and ticket-based assistance in business software solutions in the fields of Human Resources and Payroll Management, Profitability and Cost Management Solutions, Mobile Field Service and Workforce Optimization, Portfolio and Management Solutions, and Enterprise CRM Solutions. I have also heavily engaged in the same position in providing Platinum Support in the same fields. I am also an Agency Manager at The Philippine American Life and General Insurance Company (Philam Life), a Health Benefit Agent at Maxicare Healthcare Corp., and a Heath Counselor at Caritas Health Shield, Inc. I am also the Managing Director of Spring Events and Productions Group Inc. with heavy Sales and Marketing experience for consumer and enterprise customers, as well as thoroughly handle after-sales support to all clients. I have previously served as a Software Engineer for over 5 years with Lexmark Research and Development Corp., responsible in the delivery of both Mac applications and Linux print driver software for Lexmark International, Inc., as well as fulfilled a leadership role to lower support tiers of the CSSC group which handle global consumer and enterprise customers of the company, with concentrations on US and EMEA customers to which our business are very relevant. I have also previously served as an Operations Manager of HardShop Labs LLC, with the responsibility of technical, management, staff, and business leadership of SEO specialists that deliver Quality Backlink Building and Article Writing. This experience has provided me early but timely experience in managing on-site and remote workers in meeting the company's vision.

Groups: Pro Customer Service

Associated with: Spring Events and Productions Group Inc.

$20.00 /hr
1,272 hours

Candice Aquino - Macalua

Candice Aquino - Macalua Agency Contractor

Proj Manager / Social Media Strategist / Seasoned Order Manager

Singapore - Tests: 5

I'm a Freelance Brand Manager and Social Media Strategist for Master of Muscle. I also work part time as a Virtual Assistant. Recently I started my own VA recruitment, training and consultancy called MC Solutions. I also have partnered with a friend in an event styling and coordination business called Mrs.Partymakers. Before working freelance, my last post was as Customer Engagement Management Advisor in Hewlett Packard. In my 8 years working in the corporate world I have build my background in Order Management, Customer Engagement, Vendor/Account Management and Business Management. Summary of Qualifications: *Over 8 years of experience in order management, vendor/account management and customer engagement. *Highly effective in promoting a positive, productive environment. *Good eye for detail; well organized, skilled in setting priorities. *Resourceful and self-confident; can get the job done, and do it well. *Strong interpersonal and communication skills. *Strong commitment, vision and leadership. *Well organized and focused in coordinating projects. *Strong analytical, writing and research skills. *Strength in analyzing, researching, organizing, and problem solving. *Equally effective working independently and in cooperation with others. *Innovative in designing and carrying out projects. *Highly motivated to achieve set goals. *Successful in mastering new skills through hands-on experience. *Sharp, quick learner; willing to get involved.

Associated with: Solution's Hub, Proverbs 31

100% Job Success
$13.89 /hr
1,570 hours

Merian Malasaga

Merian Malasaga

Experienced Customer Service

Philippines - Tests: 4

I have over 9 years of experience in the customer service department. I came in as a customer service representative and eventually got promoted as a team manager. I handled Voice Support, Inbound Sales, Email and Chat support as a team manager. Being in the customer service department for more than 9 years, I know it is very important to have an exceptional customer service skills for a company's growth and survival.

$5.56 /hr
1,346 hours

Joanne marie P.

Joanne marie P.

Live Chat/Zendesk Customer Service Specialist

Philippines - Tests: 3 - Portfolio: 3

I have been in the customer service industry for 6 years now. I have worked as an article write in a small scale call center, then a month after, I worked as customer service representative in one of the pioneering BPO companies here in the Philippines. During my stay in this company, I have been an assistant team leader and do admin tasks as assigned by my superior; I have also experienced using the CosmoUniverse for taking calls- inbound/outbound. After 2 years in the Call center industry, I decided to work from home. Since 2011, I have been working using Zendesk. I have also worked as an appointment setter, researcher, and just recently, a livechat support specialist. I do have experiences in using Microsoft word, and Google drive. I am hard-working and pays attention to detail. Furthermore, I always ensure that I deliver as I promised.

100% Job Success
$4.22 /hr
6,410 hours

Daniel D.

Daniel D. Agency Contractor

Email / Chat / Complaints Support | Zendesk / | LiveChat

Philippines - Tests: 5

I have been working in the customer services industry for the past 5 years, being in the online gambling industry with William Hill Online. I was able to handle email and chat support for the whole 4 years, 8 months as a customer representative, more than 2 years as a Shift Manager, and 10 months as a Complaint / Compliance Officer. My previous work experience would show that I am a fast learner, and can work my way through the back-end with a minimal supervision. I have advanced computer troubleshooting skills, and a critical thinker. I can say that I am committed to my work and would like to work for a long time with a company who will value my contributions and efforts.

Groups: Pro Customer Service

Associated with: MAGNIFICO, DMGX Services

100% Job Success
$7.78 /hr
7,565 hours

Alice Noemi Lapas

Alice Noemi Lapas Agency Contractor

Data Entry Professional, Zendesk, Data Mining

Philippines - Tests: 3 - Portfolio: 2

I am an experienced data entry professional. I am working more than 3 years online. Data mining and some customer support tasks are completed. Some of the tasks I have completed are: verifying requests according to guidelines, searching for email addresses and phone numbers of ebay users and real estate owners, verifying contact, rating quote quality, categorizing services offered and email support through Zendesk.

Associated with: Mindmine Computer Services and Consultancy

93% Job Success
$4.44 /hr
5,177 hours

Marco rafhael M.

Marco rafhael M. Agency Contractor

ZenDesk Live Chat and Email Support

Philippines - Tests: 11

Since 2005, I have been working for call center or BPO companies. I have improved my typing skills, being in an email and chat support account, developed my leadership skills by getting promoted as an Assistant Team Leader and by undergoing Leadership training/s, and enhanced my training facilitation skills by participating in Basic Instructor Training and Train-The-Trainer certification, and going up the ladder in the training field as a Process (Product) Trainer. My core competency lies in email and chat support, being able to type 55-65 wpm, with 100% accuracy. I have experience in using ZenDesk as a ticketing system. I can also create PowerPoint presentations based on materials given to me, making sure that all the essential details are included and discussed. I also have experiences in massive Data Entry tasks, setting up accounts for clients of one of the biggest payroll company in the United States. This ranges from entering company profiles, employee information, including tax setup, payroll earnings and deductions, etc.

Groups: Pro Customer Service

Associated with: GivJob

$9.00 /hr
1,476 hours