Over 15 years of management experience with a strong background in the IT Services and Business Process Outsourcing. Managed complex enterprise projects for Fortune 500 (e.g. Walmart, IBM, GSK, MeadJohnson), tech forward SMBs and non-profit organizations. Obtained Project Management training, PHR and ITILv3 certification that shows commitment to a higher standard in management and knowledge of the most current principles and core practices of HR and IT Services Management. Possess competencies in the following fields: Project Management (AGILE Methodology) Administration Technical/Project Documentation Process Review and Enhancements Strategic Planning Research & Development Human Resource Management Account Management Training & Development Curriculum Development Business Development/Marketing Support
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|Name||Score (out of 5)||Time to Complete|
|Negotiations Skills Test||4.60||Top 10%||20 mins|
|Organizational Behavior Test||3.40||Top 20%||20 mins|
|Management Skills Test||3.50||Top 10%||29 mins|
|Customer Service Test||4.60||Top 10%||20 mins|
|Technical Writing Skills Certification||3.50||Top 20%||22 mins|
|Telephone Etiquette Certification||4.30||Top 20%||18 mins|
|U.S. English Basic Skills Test||4.25||Top 20%||25 mins|