I worked in BPO call center companies in the past 2 years. I've been exposed in the industry of technology and telecommunications. I also have experience working as a virtual assistant. I created websites, Powerpoint presentations, and a lot of spreadsheet work. I have also worked as a customer service/technical support rep for AOL (USA), DirecTV (USA), and Telecom (New Zealand). These experiences have gained me English proficiency, people handling skills, and various workflows that involve computer operations. I can type with above average speed and accuracy. I have a high command of English skills such as speaking, writing, listening and reading. ... I have experience in mobile and computer troubleshooting, credit investigation, disputes, online payments, HTML, and different workflow tools. I can multi-task. I want to have these expertise match your job requirements.
|Name||Score (out of 5)||Time to Complete|
|Telephone Etiquette Certification||4.45||Top 10%||10 mins|
|Email Etiquette Certification||4.30||Top 20%||20 mins|
|Customer Service Test||4.40||Top 30%||30 mins|
|U.S. English Basic Skills Test||3.40||Below Average||15 mins|