- Executive Contact Center Management (inbound, outbound, multi-site, remote/virtual) - Sales and Operations; Agency Strategy and Leadership; Account Management; Customer Service - Industries: B2B Lead Generation, Online Marketing, Non-Profit/Fundraising, Financial Services, Travel/Tourism, and Hospitality Management - Expertise in Start-Ups, Turn-Around Strategy, and Venture Capital Projects - Human Resource Management (policy development, recruiting, generalist, employee relations) - P&L responsibility (budgeting, forecasting and expense management) - Labor Relations/Contract Negotiations - Project Management (Training and Development, Site Procurement/Development, Technology Alignment, Budgeting/Forecasting) - Certified Professional in Human Resources (PHR) - ITIL V3 Foundations Certified - HDI (Help Desk) Manager Certfied
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|Name||Score (out of 5)||Time to Complete|
|Customer Service Test||4.50||Top 20%||11 mins|
|U.S. English Basic Skills Test||3.75||Above Average||20 mins|