Seeking a position in Customer Service/Client Retention. Fluent in English/Spanish and some French, American Sign-Language. Efficient in MS Word / Excel / Power Point /HTML/ Vista Operating System. Special Projects Completed using Graphs, Slide Shows and Standard Letters. Keyboarding over 65 wpm. Have worked as a Technical Suppor Agent trouble shooting Hardware-Software issues and as an Executive Administrative Assistant for a non profit organization. 9+ years of Customer Service experience in different environments. Excellent in multi-tasking, and able to communicate with customers while inputing data entry and problem solving.
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|Name||Score (out of 5)||Time to Complete|
|English To Spanish Translation Skills Test||4.75||Above Average||19 mins|
|Telephone Etiquette Certification||4.30||Top 20%||22 mins|
|Customer Service Test||4.25||Above Average||22 mins|
|English Vocabulary Test (U.S. Version)||4.00||Above Average||35 mins|
|English Spelling Test (U.S. Version)||4.75||Top 30%||23 mins|