Lara Belle Zapatos
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Lara Belle Zapatos

Assertive Call Center Representative; Skilled in Creative Writing


Mandaue City, Cebu, Philippines


I have worked as a Customer Service Representative who handles and records incoming telephone calls for our clients. As a member of our client's team, I have been extensively trained to address customer inquiries and problems, and sometimes, to promote additional products or services. I have also experienced to be a Technical Support Representative who assist our clients' customers over the phone by efficiently diagnosing and resolving technical issues and inquiries. I have acquired specific technical certifications and experience in computer networks, systems, software, hardware, and peripherals. I have spent almost 12 months as a Sales Representative who develops and grows customer relationships for our clients. Trained to ... morethoroughly understand and communicate on behalf of our clients, I was responsible for promoting products and services to customers and prospects, finding new opportunities, nurturing prospects to become customers, taking orders, and closing sales. I have with me the skills of what an outstanding Call Center Representative should have developed in years working in the business.-Excellent communication skills in English-Familiarity with basic computer operations-Has a sales background-Has the ability to handle irate customer situations effectively and empathize with customer with a courteous voice tone-Has the ability to deliver information at customer's knowledge level in an understandable manner-Has the ability to apply a logical problem solving approach to resolving customer problems and inquiries-Has a strong interpersonal skills and ability to think independently and follow through effectively-I am dependable, keen on details and have strong customer service orientation.I aim to deliver excellent customer and client satisfaction in every job I handle. less

Work History and Feedback

  • Apr 2011 - May 2011

    Article Writer
    13 hours
    $1.46 / hr
    $18.50 earned

  • Mar 2011 - Apr 2011

    Article Writer
    60 hours
    $1.46 / hr
    $87.10 earned

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Name Score (out of 5) Time to Complete
Networking Concepts Test 3.60 Above Average 33 mins
U.S. Word Usage Test 3.75 Top 30% 30 mins
Call Center Skills Test 3.90 Above Average 22 mins
English Vocabulary Test (U.S. Version) 4.50 Top 20% 27 mins
Windows XP Test 3.60 Top 30% 30 mins
U.S. English Basic Skills Test 4.50 Top 10% 21 mins
Telephone Etiquette Certification 3.70 Below Average 13 mins
Customer Service Test 4.00 Below Average 17 mins
Email Etiquette Certification 3.55 Below Average 8 mins
English Spelling Test (U.S. Version) 4.40 Below Average 11 mins
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Work History

261 hours worked
3 jobs


More than 30 hrs/week

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