I have worked as a Customer Service Representative who handles and records incoming telephone calls for our clients. As a member of our client's team, I have been extensively trained to address customer inquiries and problems, and sometimes, to promote additional products or services. I have also experienced to be a Technical Support Representative who assist our clients' customers over the phone by efficiently diagnosing and resolving technical issues and inquiries. I have acquired specific technical certifications and experience in computer networks, systems, software, hardware, and peripherals. I have spent almost 12 months as a Sales Representative who develops and grows customer relationships for our clients. Trained to ... thoroughly understand and communicate on behalf of our clients, I was responsible for promoting products and services to customers and prospects, finding new opportunities, nurturing prospects to become customers, taking orders, and closing sales. I have with me the skills of what an outstanding Call Center Representative should have developed in years working in the business.-Excellent communication skills in English-Familiarity with basic computer operations-Has a sales background-Has the ability to handle irate customer situations effectively and empathize with customer with a courteous voice tone-Has the ability to deliver information at customer's knowledge level in an understandable manner-Has the ability to apply a logical problem solving approach to resolving customer problems and inquiries-Has a strong interpersonal skills and ability to think independently and follow through effectively-I am dependable, keen on details and have strong customer service orientation.I aim to deliver excellent customer and client satisfaction in every job I handle.
Lara Belle Zapatos has more jobs to show. Create an account to review them.
|Name||Score (out of 5)||Time to Complete|
|Networking Concepts Test||3.60||Above Average||33 mins|
|U.S. Word Usage Test||3.75||Top 30%||30 mins|
|Call Center Skills Test||3.90||Above Average||22 mins|
|English Vocabulary Test (U.S. Version)||4.50||Top 20%||27 mins|
|Windows XP Test||3.60||Top 30%||30 mins|
|U.S. English Basic Skills Test||4.50||Top 10%||21 mins|
|Telephone Etiquette Certification||3.70||Below Average||13 mins|
|Customer Service Test||4.00||Below Average||17 mins|
|Email Etiquette Certification||3.55||Below Average||8 mins|
|English Spelling Test (U.S. Version)||4.40||Below Average||11 mins|