I have been working in a call center industry for almost 5 years now(VOICE and EMAIL Support. I handled technical support,Customer service,directory assistance,financial account both in spanish and english.I also was with RETENTION team. In between, I was given the chance to become a part of the Quality Assurance team. That made me more cautious in handling calls as to providing customer satisfaction and exceeding the expectations. It is always my objective to give clients the contentment and resolution they always deserve and the worth of the trust they give.And to give the company the BRAND NAME,the clients will always ... love to do business with.