Responsible for managing Team Leaders in a home based call center with a total number of 30 employees. The task includes managing client campaigns including full campaign set up (pulling leads, preparing all systems to be used, selecting and training primary and back up callers) and relationship building (setting up weekly client meetings to review all aspects of the account. On the management side, the job also entitles overseeing accounts managed by Team Leaders to ensure 120% of goals are met in terms of dials and appointments, and that training is in line with associate needs.
Joanna Marie Robles has added 1 portfolio piece. Create an account to review it.
No feedback given
Joanna Marie Robles has more jobs to show. Create an account to review them.
|Name||Score (out of 5)||Time to Complete|
|Call Center Skills Test||4.50||Top 10%||14 mins|
|English Vocabulary Test (U.S. Version)||4.90||Top 10%||20 mins|
|Telephone Etiquette Certification||4.15||Top 30%||14 mins|
|U.S. English Basic Skills Test||4.25||Top 20%||21 mins|
|English Spelling Test (U.S. Version)||4.60||Above Average||13 mins|