Information Technology professional with in-depth knowledge, skills and experience in Computer Troubleshooting and Support and Customer Relations. Skills and experience * Installing and performing minor repairs to hardware, software, or peripheral equipment. * Maintaining records of daily data communication transactions, problems and remedial actions taken, or installation activities. * Overseeing the daily performance of computer systems. * Answering user inquiries regarding computer software or hardware operation to resolve problems. * Strong communication, analytic and problem-solving ... skills. * Handle the technical queries and complaints of clients. * Scheduled appointments and maintained client files. * Provided telephone support to clients. * Ensure that each customer receives outstanding service. *Proficiently good in computer skills like MS word, MS excel, MS access, Power Point, Spreadsheets. *Exceptionally good communication skills both verbally and writte *Profound ability to analyze the problem and identify the solution. *Very proficient, creative and energetic. *Strong ability to deal with the queries and problems and also resolve them.
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|Name||Score (out of 5)||Time to Complete|
|Help Desk Certification||3.75||Top 10%||23 mins|
|Office Skills Test||4.50||Top 10%||38 mins|
|Help Desk Certification||3.50||Top 20%||29 mins|
|Customer Service Test||4.60||Top 10%||25 mins|
|PC Graphics Test||2.60||Top 30%||40 mins|
|Call Center Skills Test||4.25||Top 20%||37 mins|
|Email Etiquette Certification||4.30||Top 20%||21 mins|
|Windows XP Test||3.10||Above Average||17 mins|
|English Spelling Test (U.S. Version)||4.75||Top 30%||33 mins|
|U.S. English Basic Skills Test||4.00||Top 30%||25 mins|