Ian Tristan Faylona

Ian Tristan Faylona

Team Leader, Technical Support and Customer Care Expert

Imus, Philippines

$5.56/hr

(5.00)

What's the difference?
Overview

More than 10 years of customer service and technical support experience.

Experienced Technical Support Team Leader handling a team of 20 members - responsible for motivating and encouraging each team member to perform and hit the target metrics and KPI's. Monitor individual team members performance and provide one-on-one coaching as needed. Conducts a weekly meeting to ensure that every team member is aware of the current metrics, KPI's and updates. Create a coaching and action plan for each te…

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Tests Taken
Name Percentile Score

Call Center Skills Test

89

Customer Service Test

95

English Spelling Test (U.S. Version)

96

U.S. English Basic Skills Test

64