Boris T.
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Boris T.

Customer Relations, Data entry and Analysis, Creative Writing


Sofia, Bulgaria


Over the last fifteen years I have been engaged in a wide range of customer support activities - call handling, technical support, e-mail support, mobile devices support, data entry, data collection, research, customer satisfaction analysis, quality control, training, coaching, reporting, analysis, leading a team of customer care representatives/ help desk agents. SLA and SLO reporting. My duties included maintaining the employees' motivation and knowledge, staffing the call center/ help desk. Forecasting employees' leaves and moves, scheduling the employee shifts and handling other administrative tasks. My core competency is preparing teaching materials, action plans, feedback and action plans for improving the ... morecustomer relations/ satisfaction metrics of a call center/ help desk. Creative writing and translation have also been a field of interest, however with much less practice than the above mentioned. I am seeking opportunities to use those skills as a freelancer. less

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Work History and Feedback

  • Jul 2011 - Aug 2011

    111 hours
    $1.33 / hr
    $147.20 earned

  • Jul 2011

    Customer Experience Manager
    $1.11 earned
    Fixed Price

  • Jun 2011

    Copy Paste Articles into
    $1.00 earned
    Fixed Price


Name Score (out of 5) Time to Complete
Mobile Web Authoring Test 2.00 Failed 15 mins
Creative Writing Test - Fiction (UK Version) 4.60 Top 10% 15 mins
U.S. Public Speaking Test 3.25 Top 20% 15 mins
MS Excel 2000 Test 3.35 Top 10% 20 mins
Negotiations Skills Test 4.40 Top 20% 15 mins
U.S. English Sentence Structure Test (For Writing Professionals) 3.25 Top 30% 20 mins
Russian To English Translation Skills Test 3.60 Below Average 19 mins
Email Etiquette Certification 4.45 Top 10% 13 mins
Management Skills Test 3.25 Top 20% 29 mins
Help Desk Certification 3.25 Above Average 20 mins
MS Excel 2003 Test 3.25 Top 20% 15 mins
Call Center Skills Test 3.90 Above Average 18 mins
U.S. Word Usage Test 3.10 Below Average 12 mins
Telephone Etiquette Certification 3.85 Below Average 14 mins
MS Excel 2007 Test 2.40 Failed 18 mins
English Vocabulary Test (U.S. Version) 3.90 Above Average 11 mins
Customer Service Test 3.50 Below Average 27 mins
English Spelling Test (U.S. Version) 4.60 Above Average 14 mins
U.S. English Basic Skills Test 3.25 Below Average 18 mins

Work History

111 hours worked
3 jobs


More than 30 hrs/week

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