Divina M.
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Divina M.

Customer Service/Phone support/ Marketing Online/ Data entry


Tacloban City, Philippines


I am an experienced Customer Service / Sales Representative who has worked almost three years in the call center industry (BPO) here in the Philippines for US' top satellite radio (SXM) as client, handling account inquiries like; billing, and up-selling radio hardware as well as subscriptions. Through it, I have already developed a sense of being able to work both under pressure as well as with minimal supervision. Flexibility in terms of familiarity with the different timezones in the US and noting how to adjust with our time here in the Philippines is a major factor. Not to mention ... morethe ability to quickly learn and absorb new processes to accomplish tasks assigned to me. This is evident with the number of projects I have already accomplished here in oDesk; be it virtual assistant, finishing some paper works, booking,shopping online and even reservations as well as setting appointments. Let me know if you would need a competitive staff like me to work on your team. less

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Name Score (out of 5) Time to Complete
Telephone Etiquette Certification 4.00 Above Average 23 mins
Call Center Skills Test 3.75 Above Average 28 mins
Office Skills Test 3.10 Below Average 31 mins
U.S. English Basic Skills Test 3.75 Above Average 26 mins

Work History

1,641 hours worked
7 jobs


More than 30 hrs/week


Phone Number: Verified

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