Over a decade of service in the BPO industry and being a top notched employee, I have climbed the industry’s ladder starting as a customer service associate, mentor, trainer, quality assurance, and then team leader. Recently, I have added another feather to my cap by being promoted as a marketing manager. WHAT I CAN DO FOR MY CLIENTS: To lessen your burden and to give assurance that work will get done in a timely and most effective manner. HOW: Being well aware on how the industry works, I am equipped with the right knowledge that I can impart to you, my future ... clients and colleagues. I have handled different accounts ranging from financial or billing concerns to sales, customer service, email handling and chat support. My exposure to the industry has greatly honed my skills therefore I know how tasks are completed in half the time without compromising the quality. WHAT I AM SEEKING AT: A challenging role where my technical, analytical, management, administrative and customer service skills are utilized by adding to the growth of the organization as well as my personal growth.
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|Name||Score (out of 5)||Time to Complete|
|Call Center Skills Test||4.25||Top 20%||19 mins|
|Customer Service Test||4.40||Top 30%||15 mins|
|Telephone Etiquette Certification||4.00||Above Average||12 mins|
|Email Etiquette Certification||4.00||Above Average||13 mins|
|English Spelling Test (U.S. Version)||4.75||Top 30%||7 mins|
|U.S. English Basic Skills Test||3.60||Above Average||15 mins|