Crizelda joy M.

Crizelda joy M.

Phone, Chat and Email Customer Support Agent

Manila, Philippines

$9.00/hr

(4.58)

What's the difference
Overview

I am a self-driven, passionate and detailed freelancer. I have over 8 years of customer service experience. On oDesk, I have gained over 6,000 hours handling email, phone and chat support. I have experience using Zendesk, Salesforce, Highrise, Infusionsoft, among many other tools. I have worked with both B2B and B2C campaigns in Upwork (oDesk).

I am flexible and can work with minimum supervision. I take my jobs pretty seriously and my profile will speak for how I work with my clients.

Experti…

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Crizelda joy M. has added 10 portfolio pieces. Create an account to review them.

Work History & Feedback

Need Happy, Friendly, Enthusiastic Customer Care Representative

“Joy is beyond excellent. Joy brings so much to whatever project she works on and you will not regret hiring Joy. She's positive, diligent, and will always go the extra mile. I could not recommend a freelancer or team member more highly than Joy.”
5.00
1,264 hrs @ $7.15/hr
Earned $9,038

Call Consumers and Gather Their Feedback on Local Services

“CJ was great! We just needed someone to work full-time at certain times of the day. I wish her the best!!”
4.45
71 hrs @ $4.44/hr
Earned $313

VA Test phase

“As you are aware we have changed our business model and the way I am doing business. I wanted to send you this email because I would like you to start looking for another position. You have done a fantastic job and where ever you work, that company is lucky to have you. Your attention to detail and your willingness to adapt to the business model goes far beyond most workers. I wanted to thank you for all that you have done for us. I wish you the best of luck.”
5.00
418 hrs @ $5.56/hr
Earned $2,325

Out Bound Call Agent

“CJ is a great girl and a talanted caller. We made cutbacks do to restructuring and it was a tough decision to let her services go. You can not go wrong with CJ”
5.00
78 hrs @ $5.56/hr
Earned $434

VA Test phase

“As you are aware we have changed our business model and the way I am doing business. I wanted to send you this email because I would like you to start looking for another position. You have done a fantastic job and where ever you work, that company is lucky to have you. Your attention to detail and your willingness to adapt to the business model goes far beyond most workers. I wanted to thank you for all that you have done for us. I wish you the best of luck.”
5.00
Fixed Price $17

Spanish/English Telesales/VA/Customer Service

“Excellent to work with CJ, I totally recommend her and I am looking forward to get to work with her again. Thanks CJ.”
5.00
13 hrs @ $4.44/hr
Earned $57

Customer service support - Full time

Job in progress

90 hrs
Tests Taken
Name Percentile Score

Call Center Skills Test

99

Customer Service Test

89

Email Etiquette Certification

68

English Spelling Test (U.S. Version)

86

English To Tagalog (Filipino) Translation Skills Test

91

English Vocabulary Test (U.S. Version)

85

Help Desk Certification

80

Outbound Sales Skills Test

100

Telephone Etiquette Certification

83

U.S. English Basic Skills Test

71

U.S. English Basic Skills Test

71

U.S. English Basic Skills Test

65